Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a GoDaddy auctions membership via an online transaction on January 23, The domains in question that our customer listed were removed as the verification for the domain names was not approvedWhen listing a domain name, email notices are sent to the admin contact listed on the WHOIS for each domain to verify the domain nameHowever, none of the domains in question were verified, and as a result the listing was removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer will need to verify the domains in question by reviewing the email sent to the admin contactsAdditionally, if our customer has any additional questions they can email our auctions team at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a 3-year term via online transactionPer GoDaddy’s current promotion, .COM domain name registrations are $for the first year, and $per additional year, plus ICANN fee of $per yearOur customer was properly charged for the service and term length purchasedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and moreHowever, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requestedAny refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.Tha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 20, the complainant purchased GoDaddy’s Website Builder and a domain name registration, each for a one-year term, via an online transactionThis was for the period ending July 20, 2015.On July and July 21, respectively, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder and domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant The complainant's financial institution declined payment and the complainant was subsequently notified by email.GoDaddy sent renewal notices prior to the expiration date on:• June 20, at 4:AM MST (30-day domain renewal notice)• July 10, at 6:AM MST (10-day Website Builder renewal notice)• July 15, at 5:AM MST (5-day domain renewal notice)GoDaddy also sent notices after the expiration date on:• July 20, at 7:AM MST (first failed billing notice for Website Builder)• July 21, at 5:AM MST (first failed billing notice for domain registration)• July 25, at 6:AM MST (second failed billing for domain registration)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenWhile GoDaddy sent expiration notices before and after the domain’s and Website Builder’s expiration dates via email, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the complainant's ISP or email client chooses to handle the email once they receive itAccount management is ultimately a customer responsibility.On July 27, 2015, the complainant’s financial institution provided updated payment information via card updater servicesGoDaddy participates in card updater services supported by the complainant’s financial institution which may automatically update expired payment methods without the complainant taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above.On July 30, the complainant’s Website Builder was renewed for a one-year term per the complainant’s account preferencesAdditionally, on August 1, 2015, the complainant’s domain name was automatically renewed for a one-year term per their account preferences.On September 22, 2015, the complainant contacted GoDaddy’s 24/customer care center to request a refund for the automatically renewed productsDomains automatically renewed for a one year term are refundable within days of the renewal dateAny unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, we have refunded the full amount of the domain name registration and Website Builder renewals to the complainant’s original payment method, a total of $Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference.Refund Policy:https://www.godaddy.com/help/refund-policy-8849About Credit Card Account Updater Programs:https://www.godaddy.com/help/about-credit-card-account-updater-programs...⇄ Renewals for Products and Services:https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards,Mike L***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***
The auto renewal amount was more than times the approved amount of the previous amountI am not asking for the used portion, I am only asking refund of the remaining duration which I believe is a reasonable ask from my endthere are more years left on the contractI see there are terms in the contractI am only an individual and not a company with attorneys or legal professional review every aspect of the contractI have been a customer of GoDaddy for more than six years now and had assumed all renewals are in similar price rangenever assumed this was such a high amountI know I realized I was over charged very late which is why I am not asking for first year but for the reminder of the term
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 4, our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phoneAt the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, by our customer via a support representative over the phoneIn accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customerCourtesy renewal confirmation emails have been sent after each monthly billing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewingNo additional products or services were canceled from the accountThe transactions in question are beyond refund eligibilityWe encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewalsIf our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billingAccount management is a customer responsibility Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, Terri H***Office of the CEO - GoDaddy
I contacted customer service when I was not able to change my renewal to year instead of without adding additional services Instead of changing the renewal to year, they renewed it for years plus an additional year At no time did the representative that was helping me remove the additional services mention anything about the year renewal Even the email notice that I received on a Saturday (non-business day) indicating that my domain was getting ready to renew didn't mention anything about year It simply stated $14.99/yr It did not mention years but it did say that some domains are billed days before the renewal date Less than a week later, I received a renewal receipt, which was the first indication that I had about years and is what I was trying to correct to year when I logged in I thought I was correcting the year renewal to year and had absolutely no idea that I was being charged for an additional year instead of just one year until I received my credit card bill Had I not looked at my credit card bill, I would never have known that I had been charged for a total of years instead of 1.At best, GoDaddy materially misrepresented the renewal term and fee and intentionally deceived me by failing to provide the term and total fee in the initial renewal notice
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, the complainant purchased a domain name registration via online transaction for a two-year termThis is for the period ending January 14, On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on: • December 15, (day notice) • January 9, (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibilityRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant did not contact GoDaddy until after the timeframe had passed to receive a refundAs GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant We encourage the complainant to review and manage their account settings to prevent further unwanted renewalsThe complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-Thank you again for the opportunity to address the concerns presented by the complainantKindest regards, KayJay R [redacted] Office of the CEO-GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following the expiration and each subsequent failed renewal attempt, GoDaddy notified our customer via email action was necessary to maintain the GoCentral service in questionGoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.While we regret that our customer may be looking for other providers, should they desire to transfer the domain name registration away from GoDaddy, they may find the information within the following article helpful.https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560Th...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Hi,I have reviewed the response from GoDaddy, and do not accept the response Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service) The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint That number drastically fluctuates towards the 250,limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail) Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails) Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account On GoDaddy's website, they're two separate accounts.Thank you, [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 6, our customer contacted GoDaddy’s customer care team via chat interface, stating their website was intermittently unavailableAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAfter this was resolved, our customer’s website continued to experience resource performance issues which was determined to be caused by their website content over-utilizing the shared hosting server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time, our customer has not contacted GoDaddy’s customer care teams with any further issuesAs a goodwill gesture we have added a one-month renewal to their hosting plan at no costShould our customer have any further issues they may contact GoDaddy’s 24/customer care teams at 480-505-or via chat support.godaddy.comWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On September 17 and 18, 2017, our customer activated two separate 30-day trials of... GoCentral, GoDaddy’s proprietary online website builder. During the trial period, customers can select to renew the product on a yearly or monthly basis. If our customers wish to extend the site monthly, they can purchase a one-month term prior to the expiration of the 30 days. It appears that our customer has utilized one of these trials for their website, renewing per account preferences on a monthly basis. The second GoCentral website builder has also renewed between October 2017 and January 2018 on a monthly basis per our customer’s account preferences. With each renewal, our customer was sent a receipt via email.On January 18, 2018, our customer contacted our Customer Care team to request a refund for the renewals for the second GoCentral plan not related to their active website. While our care team was able to refund the most recent renewal, our customer was correctly informed previous renewals were non-refundable per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, we have refunded the additional renewals of the second GoCentral plan, totaling $35.97. Future refunds will be provided in accordance with our Refund Policy: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 21, 2007, our customer purchased a domain name registration for a 10-year term, via online transaction with no assistance from GoDaddy's Customer Care Team.On January 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 10-year termBetween the dates of October 23, and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.GoDaddy received no contact from our customer in requesting the domain in question be cancelled or that automatic renewal be disabled.RESOLUTION:GoDaddy renewed the domain in question in good faith, and attempted to proactively notify our customer prior to renewalWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereofcount management, including contact information and renewal settings, are a customer responsibility.A chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddyAs such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer email notifications after each renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015, GoDaddy contacted our customer via phone indicating their hosting had failed billingAttempts to automatically renew the hosting on April 16, per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced aboveOn April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting accountOn April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferencesGoDaddy did so in a good faith effort to honor its agreements with our customer GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseGoDaddy cannot make promises about the future or events that have not occurred or may never occurUnexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in timeWe strive to keep our customer experience error free.On February 27, GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in questionAt that time the transaction was cancelled and the complainant was provided with a refundGoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2016, our customer registered a domain and a Website Builder plan for a 1-year term via online transactionThe customer was provided an Office starter email plan at no additional cost with the purchasePrior to renewal, our customer cancelled their domain name, however, they did not cancel the Website Builder and Email planAs a result, those products renewed for an additional 1-year term per our customer’s account preferencesThis was done in a good faith effort to honor agreements with our customer.Our customer attempted to connect with our support teams in order to address this recent billing but was unable to validate their accountGoDaddy support teams must be able to validate an account before discussing any account related inquiries with a customer to ensure they are speaking with the account holder or someone authorized for the account We appreciate our customer’s candid feedback about their interactions with our support staff during this process and will ensure it is shared with our customer care managers in an effort to identify improvement opportunitiesRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have attempted to connect with our customer to address their concerns, but have only been able to leave them a messageOur customer can connect with us by responding to our follow up email we sent or they may email us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. On March 18, 2017, multiple domain name registrations were purchased via online transaction within the associated GoDaddy account utilizing a credit card as payment. The complainant contacted our customer care team on... March 18, 2017, following the transaction. The complainant declined to provide the information necessary to allow our teams to properly assist them with the transaction in question. RESOLUTION:Our office has attempted to connect with the complainant by phone to discuss their concerns and was unsuccessful. GoDaddy has been notified the complainant disputed the transaction in question with their financial institution in the form of a chargeback. As such, GoDaddy is unable to refund the transaction at this time. The complainant may either allow the chargeback process to complete, or contact their financial institution and stop the dispute, allowing our teams to provide a refund. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
if I received an email this might be acceptableI signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phoneThey did not.I was also charged for three additional items that were not part of myoriginal order with themClearly go daddy has taken the low roadand needs to do what is right in this caseI also just opened my statement to find yet another charge from them
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 2, 2015, the complainant purchased a domain backorder for the domain in question Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration Placing a backorder is not a guarantee that the domain name will be acquired The domain name in question is currently registered through a third party registrar, and was most recently updated on November 9, possibly due to a renewal or other action GoDaddy has no control or influence over other registrars and is unable to force another party or registrar to provide the domain in question to the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per GoDaddy’s Refund Policy, domain backorders are refundable to the original payment method if canceled within days of purchase If the backorder is canceled after days from purchase, an in-store credit would be provided The complainant can contact our support teams to request a refund once the backorder has been canceled.EDUCATION:The complainant may find the following articles helpful:Domain Backorder and Monitoring FAQ:https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576\What are Domain Backorders?:https://www.godaddy.com/help/what-are-domain-backorders-597Does Domain Backorders Guarantee Domain Name Registration?:https://www.godaddy.com/help/does-domain-backorders-guarantee-doma...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
This is getting absolutely ridiculousDoes GoDaddy even read the content of emails sent to them, or even this complaint? We are ABSOLUTELY not a third party, as evidenced by the cancellation notices coming to us (attached), and I have sent the requested verification (also attached) TIMES! Again, even in response to this complaint, I'm receiving the SAME AUTOMATED EMAIL, with no opportunity to deal with anyone that can helpIf this is not resolved IMMEDIATELY we will be taking legal actionYou have put our company at risk, and it is beyond unacceptableSEND THIS UP YOUR CHAIN OF COMMANDNOW
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a GoDaddy auctions membership via an online transaction on January 23, The domains in question that our customer listed were removed as the verification for the domain names was not approvedWhen listing a domain name, email notices are sent to the admin contact listed on the WHOIS for each domain to verify the domain nameHowever, none of the domains in question were verified, and as a result the listing was removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer will need to verify the domains in question by reviewing the email sent to the admin contactsAdditionally, if our customer has any additional questions they can email our auctions team at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 2, 2017, our customer purchased a .COM domain name registration for a 3-year term via online transactionPer GoDaddy’s current promotion, .COM domain name registrations are $for the first year, and $per additional year, plus ICANN fee of $per yearOur customer was properly charged for the service and term length purchasedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our friendly and knowledgeable customer care team are happy to address customer concerns, and can be reached at 480-505-or by visiting https://support.godaddy.com/ for live chat, help articles and moreHowever, our customer chose to submit this complaint instead of contacting our Customer Care team.Our customer is not eligible for the price adjustment as requestedAny refunds desired by our customer will only be processed in accordance with GoDaddy’s Refund Policy, at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.Tha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 20, the complainant purchased GoDaddy’s Website Builder and a domain name registration, each for a one-year term, via an online transactionThis was for the period ending July 20, 2015.On July and July 21, respectively, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder and domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant The complainant's financial institution declined payment and the complainant was subsequently notified by email.GoDaddy sent renewal notices prior to the expiration date on:• June 20, at 4:AM MST (30-day domain renewal notice)• July 10, at 6:AM MST (10-day Website Builder renewal notice)• July 15, at 5:AM MST (5-day domain renewal notice)GoDaddy also sent notices after the expiration date on:• July 20, at 7:AM MST (first failed billing notice for Website Builder)• July 21, at 5:AM MST (first failed billing notice for domain registration)• July 25, at 6:AM MST (second failed billing for domain registration)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenWhile GoDaddy sent expiration notices before and after the domain’s and Website Builder’s expiration dates via email, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the complainant's ISP or email client chooses to handle the email once they receive itAccount management is ultimately a customer responsibility.On July 27, 2015, the complainant’s financial institution provided updated payment information via card updater servicesGoDaddy participates in card updater services supported by the complainant’s financial institution which may automatically update expired payment methods without the complainant taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above.On July 30, the complainant’s Website Builder was renewed for a one-year term per the complainant’s account preferencesAdditionally, on August 1, 2015, the complainant’s domain name was automatically renewed for a one-year term per their account preferences.On September 22, 2015, the complainant contacted GoDaddy’s 24/customer care center to request a refund for the automatically renewed productsDomains automatically renewed for a one year term are refundable within days of the renewal dateAny unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to GoDaddy’s refund policy, we have refunded the full amount of the domain name registration and Website Builder renewals to the complainant’s original payment method, a total of $Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may find the following information helpful for future reference.Refund Policy:https://www.godaddy.com/help/refund-policy-8849About Credit Card Account Updater Programs:https://www.godaddy.com/help/about-credit-card-account-updater-programs...⇄ Renewals for Products and Services:https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards,Mike L***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***
The auto renewal amount was more than times the approved amount of the previous amountI am not asking for the used portion, I am only asking refund of the remaining duration which I believe is a reasonable ask from my endthere are more years left on the contractI see there are terms in the contractI am only an individual and not a company with attorneys or legal professional review every aspect of the contractI have been a customer of GoDaddy for more than six years now and had assumed all renewals are in similar price rangenever assumed this was such a high amountI know I realized I was over charged very late which is why I am not asking for first year but for the reminder of the term
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 4, our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phoneAt the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, by our customer via a support representative over the phoneIn accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customerCourtesy renewal confirmation emails have been sent after each monthly billing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewingNo additional products or services were canceled from the accountThe transactions in question are beyond refund eligibilityWe encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewalsIf our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billingAccount management is a customer responsibility Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards, Terri H***Office of the CEO - GoDaddy
I contacted customer service when I was not able to change my renewal to year instead of without adding additional services Instead of changing the renewal to year, they renewed it for years plus an additional year At no time did the representative that was helping me remove the additional services mention anything about the year renewal Even the email notice that I received on a Saturday (non-business day) indicating that my domain was getting ready to renew didn't mention anything about year It simply stated $14.99/yr It did not mention years but it did say that some domains are billed days before the renewal date Less than a week later, I received a renewal receipt, which was the first indication that I had about years and is what I was trying to correct to year when I logged in I thought I was correcting the year renewal to year and had absolutely no idea that I was being charged for an additional year instead of just one year until I received my credit card bill Had I not looked at my credit card bill, I would never have known that I had been charged for a total of years instead of 1.At best, GoDaddy materially misrepresented the renewal term and fee and intentionally deceived me by failing to provide the term and total fee in the initial renewal notice
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, the complainant purchased a domain name registration via online transaction for a two-year termThis is for the period ending January 14, On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on: • December 15, (day notice) • January 9, (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibilityRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant did not contact GoDaddy until after the timeframe had passed to receive a refundAs GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant We encourage the complainant to review and manage their account settings to prevent further unwanted renewalsThe complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-Thank you again for the opportunity to address the concerns presented by the complainantKindest regards, KayJay R [redacted] Office of the CEO-GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Following the expiration and each subsequent failed renewal attempt, GoDaddy notified our customer via email action was necessary to maintain the GoCentral service in questionGoDaddy has no control over what happens to that email after it leaves our system, or how our customer's ISP or email client handles the email once received.While we regret that our customer may be looking for other providers, should they desire to transfer the domain name registration away from GoDaddy, they may find the information within the following article helpful.https://www.godaddy.com/help/transfer-domain-to-another-registrar-3560Th...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Hi,I have reviewed the response from GoDaddy, and do not accept the response Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service) The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint That number drastically fluctuates towards the 250,limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail) Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails) Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account On GoDaddy's website, they're two separate accounts.Thank you, [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 6, our customer contacted GoDaddy’s customer care team via chat interface, stating their website was intermittently unavailableAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerAfter this was resolved, our customer’s website continued to experience resource performance issues which was determined to be caused by their website content over-utilizing the shared hosting server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time, our customer has not contacted GoDaddy’s customer care teams with any further issuesAs a goodwill gesture we have added a one-month renewal to their hosting plan at no costShould our customer have any further issues they may contact GoDaddy’s 24/customer care teams at 480-505-or via chat support.godaddy.comWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On September 17 and 18, 2017, our customer activated two separate 30-day trials of... GoCentral, GoDaddy’s proprietary online website builder. During the trial period, customers can select to renew the product on a yearly or monthly basis. If our customers wish to extend the site monthly, they can purchase a one-month term prior to the expiration of the 30 days. It appears that our customer has utilized one of these trials for their website, renewing per account preferences on a monthly basis. The second GoCentral website builder has also renewed between October 2017 and January 2018 on a monthly basis per our customer’s account preferences. With each renewal, our customer was sent a receipt via email.On January 18, 2018, our customer contacted our Customer Care team to request a refund for the renewals for the second GoCentral plan not related to their active website. While our care team was able to refund the most recent renewal, our customer was correctly informed previous renewals were non-refundable per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, we have refunded the additional renewals of the second GoCentral plan, totaling $35.97. Future refunds will be provided in accordance with our Refund Policy: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 21, 2007, our customer purchased a domain name registration for a 10-year term, via online transaction with no assistance from GoDaddy's Customer Care Team.On January 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 10-year termBetween the dates of October 23, and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.GoDaddy received no contact from our customer in requesting the domain in question be cancelled or that automatic renewal be disabled.RESOLUTION:GoDaddy renewed the domain in question in good faith, and attempted to proactively notify our customer prior to renewalWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof
count management, including contact information and renewal settings, are a customer responsibility.A chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddyAs such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer email notifications after each renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015, GoDaddy contacted our customer via phone indicating their hosting had failed billingAttempts to automatically renew the hosting on April 16, per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced aboveOn April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting accountOn April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferencesGoDaddy did so in a good faith effort to honor its agreements with our customer GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseGoDaddy cannot make promises about the future or events that have not occurred or may never occurUnexpected technical problems arise for all providers and we cannot ensure they will not occur again at some unforeseen point in timeWe strive to keep our customer experience error free.On February 27, GoDaddy advised the complainant that the seller would be unable to provide them with the Domain Name in questionAt that time the transaction was cancelled and the complainant was provided with a refundGoDaddy does appreciate the complainant’s business and as a onetime exception has provided them with a one year enrollment in our Discount Domain Club at no cost Details regarding the Discount Domain Club can be found in the following link: https://support.godaddy.com/help/article/2398/what-is-discount-domain-club?Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2016, our customer registered a domain and a Website Builder plan for a 1-year term via online transactionThe customer was provided an Office starter email plan at no additional cost with the purchasePrior to renewal, our customer cancelled their domain name, however, they did not cancel the Website Builder and Email planAs a result, those products renewed for an additional 1-year term per our customer’s account preferencesThis was done in a good faith effort to honor agreements with our customer.Our customer attempted to connect with our support teams in order to address this recent billing but was unable to validate their accountGoDaddy support teams must be able to validate an account before discussing any account related inquiries with a customer to ensure they are speaking with the account holder or someone authorized for the account We appreciate our customer’s candid feedback about their interactions with our support staff during this process and will ensure it is shared with our customer care managers in an effort to identify improvement opportunitiesRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have attempted to connect with our customer to address their concerns, but have only been able to leave them a messageOur customer can connect with us by responding to our follow up email we sent or they may email us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. On March 18, 2017, multiple domain name registrations were purchased via online transaction within the associated GoDaddy account utilizing a credit card as payment. The complainant contacted our customer care team on... March 18, 2017, following the transaction. The complainant declined to provide the information necessary to allow our teams to properly assist them with the transaction in question. RESOLUTION:Our office has attempted to connect with the complainant by phone to discuss their concerns and was unsuccessful. GoDaddy has been notified the complainant disputed the transaction in question with their financial institution in the form of a chargeback. As such, GoDaddy is unable to refund the transaction at this time. The complainant may either allow the chargeback process to complete, or contact their financial institution and stop the dispute, allowing our teams to provide a refund. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
if I received an email this might be acceptableI signed up when they would prorate for cancellation.I received no emails, they were undelivered to go daddy.they could have reached my by phoneThey did not.I was also charged for three additional items that were not part of myoriginal order with themClearly go daddy has taken the low roadand needs to do what is right in this caseI also just opened my statement to find yet another charge from them
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 2, 2015, the complainant purchased a domain backorder for the domain in question Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration Placing a backorder is not a guarantee that the domain name will be acquired The domain name in question is currently registered through a third party registrar, and was most recently updated on November 9, possibly due to a renewal or other action GoDaddy has no control or influence over other registrars and is unable to force another party or registrar to provide the domain in question to the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per GoDaddy’s Refund Policy, domain backorders are refundable to the original payment method if canceled within days of purchase If the backorder is canceled after days from purchase, an in-store credit would be provided The complainant can contact our support teams to request a refund once the backorder has been canceled.EDUCATION:The complainant may find the following articles helpful:Domain Backorder and Monitoring FAQ:https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576\What are Domain Backorders?:https://www.godaddy.com/help/what-are-domain-backorders-597Does Domain Backorders Guarantee Domain Name Registration?:https://www.godaddy.com/help/does-domain-backorders-guarantee-doma...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
This is getting absolutely ridiculousDoes GoDaddy even read the content of emails sent to them, or even this complaint? We are ABSOLUTELY not a third party, as evidenced by the cancellation notices coming to us (attached), and I have sent the requested verification (also attached) TIMES! Again, even in response to this complaint, I'm receiving the SAME AUTOMATED EMAIL, with no opportunity to deal with anyone that can helpIf this is not resolved IMMEDIATELY we will be taking legal actionYou have put our company at risk, and it is beyond unacceptableSEND THIS UP YOUR CHAIN OF COMMANDNOW