Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, due to an error, our customer was overpaid by GoDaddy in the amount of $USD in conjunction with the two domain names sold via GoDaddy AuctionsAs part of the Auctions Membership Agreement our customer acknowledged and agreed to, our customers who utilize GoDaddy Auctions to sell domain names authorize GoDaddy to post credits or debits to the Deposit account in question to reverse erroneous payments GoDaddy has not automatically debited our customer’s Deposit account as a courtesy.Again, to return the excess funds paid to them, our customer may process the $USD Miscellaneous Charge transaction currently within their shopping cart.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year term via online transaction Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it Our customer did not contact GoDaddy’s customer care until December 30, to request a refund Products purchased in yearly terms are only refund-eligible if canceled within days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com, Attached is an mail message sent to Godaddy with no response.Two Issues Bait and Switch Advertising They violated the privacy policy by putting my name, address and phone on the Internet web page I paid $to stop this.Thank you, [redacted] ###-###-####
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 10, 2016, our customer purchased GoDaddy’s Website Builder Business plan for one year via an online orderTheir purchase of our Website Builder plan included one year free of our Starter EmailOur customer also purchased GoDaddy’s Domain Buy ServiceThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registrationOn November 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder Business and Starter Email plans and did so in a good faith effort to honor its agreements with our customerThere are no recurring fees with Domain Buy ServiceOur customer contacted GoDaddy the same day and in accordance with our Refund Policy, was provided a refund for the November 10, renewalTheir refund request for the November 10, order was deniedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per the aforementioned Refund Policy, Domain Buy Service is ineligible for a refund once customers submit bids for the domain in which they are interestedAnnual Website Builder plans are refundable for thirty days from the date of purchase or renewalOur customer submitted bids for the domain they wanted and their refund request occurred one year after the order was placedAs such, GoDaddy will not be refunding the order from November 10, 2016.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On June 23, our customer purchased GoDaddy's SEO Services for a one-month term during a call to our customer care teamSEO (Search Engine Optimization) is the work which goes into a website to assist with search engine rankingThis service renewed on a monthly basis through October 23, 2016.Customers receive a phone call from our SEO Services team within 2-business days following purchasePrior to connecting with our SEO customers, the team takes time to complete a site audit and keyword research.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide customers with dedicated account representativesGoDaddy's SEO Services team is experienced with regard to what it takes to make a website successful During an interaction with an SEO Services manager on November 9, our customer was properly informed this service was not eligible for refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by our previous responseBased on the information provided in the original complaint we were able to locate an account that matched what our customer describedIn our review the customer had sites not working and this was due to the forwarding which was enabled on the customer’s side.We've attempted to connect with our customer via phone to gain further clarification of their concerns, but were unable to connect with themWe've followed up with them via email and look forward to hearing from themThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Regardless of everything included in your response Go daddy appears to have a pattern of complaints that are not even visible on Revdex.com and deserves not even the $for the webbuilder (once again web builder) they shut my company website off forAnd had they read my desired outcome I've already decided my outcome which is to just get my domain out of your handsYou shut my company website down a week after payment t was declinedAnd you DID NOT email at all
Thanks for your responseBelow is my cr and emailWhat other details do you need to pull up my account? My user id for my godaddy account is indusadmin [redacted] is my primary domaincr: [redacted] Email [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.A domain’s expiration is not arbitrarily set by GoDaddy Our customer chose the initial date and term of registration GoDaddy sent renewal notices via email before renewal of products, however, GoDaddy has no control over what happens to the email notice after it leaves our system or how a customer’s Internet Service Provider (ISP) or email client may choose to handle it Additionally, if our customer changes their email address, we simply have no way of knowing what the new one may be unless they inform us by updating their account Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected directly with our customer via phone, and our customer was able to validate the account The email address on file has been updated to one our customer has access to, and they will need to update any outdated contact information on their account and domains.If there are recent unwanted renewals, we recommend our customer reach out to our billing team directly at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service· Domain Name RegistrationThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer registers a domain they have the option to list a business or organization as the registrant of the domain If they choose to do so we are required to confirm the validity of the business if a dispute should arise as the business or organization takes precedence over an individual listed on the domain registration Adding a business or organization is not required.Our Domain Services team has also done everything possible within our scope of support to assist the complainant with this matterAccount management and security are the complainant’s agreed responsibility.As the complainant has stated they do not have the documents requested for us to be able to confirm the ownership of the domain, we consider this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriouslyFurthermore GoDaddy does not arbitrarily change the ownership of accounts; account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes but we wanted to provide the complainant with the Uniform Domain Name Dispute Resolution Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN&isc=GDBBH1...⇄ also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal attorney for further advice https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENA&isc=GDBBH1...⇄ we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility productThey did not complete the product set up and have requested a refund.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has no control over the complainant’s failure to complete the setup of their Search Engine Visibility planAs a onetime exception to our refund policy we will refund the complainant the cost of Search Engine Visibility as an In-store credit.EDUCATION:EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibilityhttps://support.godaddy.com/help/article/5323/getting-familiar-with-se...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO
Thank you for the opportunity to address our customer’s concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On July 31, 2016 our customer contacted our customer care team after experiencing a... problem connecting via FTP to a hosting plan they had been utilizing.As with all service providers, GoDaddy had unexpected technical issues that has affected our customer. The hosting connection issue our customer mentioned is being vigorously investigated by our hosting administrators in attempt to resolve the matter and minimize its impact. Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. As a temporary work-around, it is recommended our customer attempt to utilize SFTP (Secure File Transfer Protocol) along with their hosting login credentials to connect to the affected hosting plan. The use of port 22 will also be required to connect to their hosting account using SFTP. We welcome the opportunity to speak with our customer and encourage them to contact our office directly.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted] On May 8, 2009, the complainant purchased a domain backorder via online purchase in their customer accountIncluded in this purchase was a one year membership to GoDaddy’s auction site at no chargePer the complainant’s account preferences, this membership automatically renewed yearly on the renewal date between years to The complainant manually renewed this product with a GoDaddy customer care agent on May 15, 2013, and the product then again automatically renewed per the complainant’s account preferences on May 18, 2014.On May 16, 2009, the complainant purchased GoDaddy’s economy tier Linux shared hosting account for a one year term during an interaction with a GoDaddy customer care agentThis product was manually renewed for one year (prior to the actual expiration of May 16, 2010) on January 13, during a call with GoDaddy’s customer careThe hosting account subsequently automatically renewed in for a one year term per the complainant’s account preferencesThe complainant then manually renewed the hosting account with assistance from GoDaddy’s customer care on January 18, and May 15, 2013, each for one year termsThe complainant’s hosting account automatically renewed per their account preferences on May 16, for a one year termOn May 1, 2015, the complainant manually renewed the hosting account in question for a one year term with assistance from GoDaddy’s customer care.On January 13, the complainant also registered an Unlimited Email plan for a one year term with assistance from GoDaddy’s customer careThis email plan automatically renewed per the complainant’s account preferences on its renewal date in for a one year termOn January 18, 2012, the complainant then manually renewed the email plan for a one year term (while concurrently renewing their Linux hosting as outlined above) with assistance from GoDaddy’s customer carePer the complainant’s account preferences, GoDaddy was instructed to automatically renew the email plan in question on January 13, and attempted to do so in a Good Faith effort to honor its agreements with the customerThe payment method associated with this product had expired and in turn, GoDaddy was unable to renew the productAs the product was not renewed in a timely manner, it eventually expired and was canceled from the account on February 2, GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.On February 4, 2013, the complainant then purchased a new email plan for a two year term with assistance from GoDaddy’s customer carePer our customer's account preferences, GoDaddy was instructed to automatically renew the email plan in question on February 4, and attempted to do so in a Good Faith effort to honor its agreements with the customerThe payment method associated with this product had expired, and again GoDaddy was unable to renew the productAgain, GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.When products are purchased our customers have the option to select the length of term, and GoDaddy will send out email notifications prior to the renewal of these productsWe also provide the option to automatically renew products on behalf of our customers to help ensure their products stay activeWe also provide receipts from any transactions made in the account in addition to providing a list of active products in the account and their subsequent renewal dates for reference at any time when a customer logs into their accountAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides customers with full control over the automatic renewal settings within their accountGoDaddy also sent the complainant email notifications of the pending renewals prior to attempting renewal actions as directed by the complainant.While the complainant’s domains are registered through and as they have stated, these domains are separate products from the complainant’s hosting and email plansThe complainant has purchased a new email plan, and has also renewed their shared hosting account, each for one year termsTypically GoDaddy can attempt to restore emails for our customers in the case of a canceled email account; however the backups that GoDaddy restores from are only available for rolling calendar daysAs the complainant’s email plan was canceled on February 24, 2015, no backups would be available, other than any the complainant may have independently savedGoDaddy’s email accounts are not intended for archival purposes.EDUCATION:The complainant may wish to use a third-party email client as a possible method to independently back up their emails.The following support articles may be helpful to the complainant:Email Client Tutorials: [redacted] Kindest Regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On July 25, 2017, our customer processed an online transaction to purchase a domain name via GoDaddy’s Auctions service via GoDaddy’s websiteGoDaddy Auctions® is a venue for domain name buyers and sellers.On July 31, 2017, our customer called in to inquire on the status of the domain in questionIt was upon reviewing the domain that our auctions teams identified that the owner of the domain no longer was in possession of itAs GoDaddy would be unable to fulfill the order in question, the order was cancelled and the customer’s purchase refunded.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The seller who listed the domain name did not have possession of the domain name, and as such, the transaction was cancelled, in accordance with the Auctions Membership Agreement Our customer was refunded in full for the failed auction transaction on July 31, 2017.Our customer may find the following article helpful:GoDaddy Auctions FAQ - [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
The response from GoDaddy is disingenuous The business practices employed by GD , as noted in my initial complaint, are at best suspect and at worst fraudulent GoDaddy has received multiple complaints about the particular practice of preventing full cancellation of service based on an added "protection" on an account which prevents the customer from ending the billing of services no longer in use And, the billing done in multiple month increments means the customer is unaware that the canceled services are still secretly being billed until a credit card charge appears Customer Service follows a script to attempt to place blame on the customer for not understanding a complicated and convoluted cancellation process which, after multiple calls to customer service, takes several additional steps beyond the original cancellation page on the GoDaddy account page Following the process on the account page does not actually cancel the billing I am one of many, many customers who have incurred billing charges after the cancellation process, so it is suspect that GD has not taken steps to clarify the cancellation process and ensure that the customer's billing ends with the end of the service (and not hold the account hostage under the guise of providing "protection" against "cancellation mistakes".)
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · Universal Terms of Service Agreement · Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 15, 2015, the complainant purchased GoDaddy’s Malware Cleanup serviceThis service is offered as an option for attempting to locate and cleanup malicious codeIt is not intended to determine how such code was addedWhile the service is able to detect numerous infection types, it does not guarantee all compromises will be locatedAdditionally, certain compromises can reappear almost immediately following any completed file cleanupThis is one of several reasons why we encourage our customers to maintain clean, independent backups of their contentRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGoDaddy performed work as part of the service purchased by the complainantAs such, we will not issue a refund to their payment methodHowever, we understand this situation is frustrating and would like to resolve this amicablyAs a gesture of goodwill, we will provide the complainant an InStore credit equal to the fee paid for the service in questionThis credit may be used towards any future ordersThe complainant may contact our office directly if they wish to accept this offerEDUCATION: The complainant might find the following articles usefulHOW CAN I BACK UP THE DATA ON MY SERVER? https://www.godaddy.com/help/how-can-i-back-up-the-data-on-my-server-REMOVE MALWARE FROM YOUR WEBSITE https://www.godaddy.com/help/remove-malware-from-your-website-WAYS TO KEEP HACKERS’ HANDS OFF YOUR E-COMMERCE WEBSITE https://garage.godaddy.com/webpro/security/10-ways-to-keep-hackers-hands-off-you...⇄ Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest regards Stephen J [redacted] Office of the CEO - GoDaddy [email protected] [redacted] Scottsdale, AZ
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, a hosting plan our customer utilized had expiredPer our customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in a good faith effort to honor its agreements with our customerThe hosting plan was ultimately canceled on February 22, due to non-payment Upon cancellation, the associated domain’s DNS settings were updated to a parked statusOur customer contacted our customer care team on February 23, to inquire why the DNS settings for the domain utilizing canceled hosting plan had been changedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon contact with our customer care team, our customer was informed the DNS settings were changed updated following cancellation of the previously associated hosting planThe domain reverted to parked settings as our customer was utilizing GoDaddy’s hosting nameserversOur customer has since directed the domain to third-party hosting and email servicesOur customer’s request for compensation is not applicable Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerAs previously stated, due to an error, our customer was overpaid by GoDaddy in the amount of $USD in conjunction with the two domain names sold via GoDaddy AuctionsAs part of the Auctions Membership Agreement our customer acknowledged and agreed to, our customers who utilize GoDaddy Auctions to sell domain names authorize GoDaddy to post credits or debits to the Deposit account in question to reverse erroneous payments GoDaddy has not automatically debited our customer’s Deposit account as a courtesy.Again, to return the excess funds paid to them, our customer may process the $USD Miscellaneous Charge transaction currently within their shopping cart.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 26, 2015, our customer purchased GoDaddy’s Website Builder for a one-year term via online transaction Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On November 26, 2016, per our customer's account preferences, GoDaddy automatically renewed the service in question in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on November 16, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.While GoDaddy sent the expiration notice to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it Our customer did not contact GoDaddy’s customer care until December 30, to request a refund Products purchased in yearly terms are only refund-eligible if canceled within days of purchase or renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested is beyond the eligibility period GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com, Attached is an mail message sent to Godaddy with no response.Two Issues Bait and Switch Advertising They violated the privacy policy by putting my name, address and phone on the Internet web page I paid $to stop this.Thank you, [redacted] ###-###-####
Please see attached response.Thanks for your continued kind consideration[redacted] ***###-###-####
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 10, 2016, our customer purchased GoDaddy’s Website Builder Business plan for one year via an online orderTheir purchase of our Website Builder plan included one year free of our Starter EmailOur customer also purchased GoDaddy’s Domain Buy ServiceThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registrationOn November 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder Business and Starter Email plans and did so in a good faith effort to honor its agreements with our customerThere are no recurring fees with Domain Buy ServiceOur customer contacted GoDaddy the same day and in accordance with our Refund Policy, was provided a refund for the November 10, renewalTheir refund request for the November 10, order was deniedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per the aforementioned Refund Policy, Domain Buy Service is ineligible for a refund once customers submit bids for the domain in which they are interestedAnnual Website Builder plans are refundable for thirty days from the date of purchase or renewalOur customer submitted bids for the domain they wanted and their refund request occurred one year after the order was placedAs such, GoDaddy will not be refunding the order from November 10, 2016.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On June 23, our customer purchased GoDaddy's SEO Services for a one-month term during a call to our customer care teamSEO (Search Engine Optimization) is the work which goes into a website to assist with search engine rankingThis service renewed on a monthly basis through October 23, 2016.Customers receive a phone call from our SEO Services team within 2-business days following purchasePrior to connecting with our SEO customers, the team takes time to complete a site audit and keyword research.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide customers with dedicated account representativesGoDaddy's SEO Services team is experienced with regard to what it takes to make a website successful During an interaction with an SEO Services manager on November 9, our customer was properly informed this service was not eligible for refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by our previous responseBased on the information provided in the original complaint we were able to locate an account that matched what our customer describedIn our review the customer had sites not working and this was due to the forwarding which was enabled on the customer’s side.We've attempted to connect with our customer via phone to gain further clarification of their concerns, but were unable to connect with themWe've followed up with them via email and look forward to hearing from themThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Regardless of everything included in your response Go daddy appears to have a pattern of complaints that are not even visible on Revdex.com and deserves not even the $for the webbuilder (once again web builder) they shut my company website off forAnd had they read my desired outcome I've already decided my outcome which is to just get my domain out of your handsYou shut my company website down a week after payment t was declinedAnd you DID NOT email at all
Thanks for your responseBelow is my c
r and emailWhat other details do you need to pull up my account? My user id for my godaddy account is indusadmin [redacted] is my primary domainc
r: [redacted] Email [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.A domain’s expiration is not arbitrarily set by GoDaddy Our customer chose the initial date and term of registration GoDaddy sent renewal notices via email before renewal of products, however, GoDaddy has no control over what happens to the email notice after it leaves our system or how a customer’s Internet Service Provider (ISP) or email client may choose to handle it Additionally, if our customer changes their email address, we simply have no way of knowing what the new one may be unless they inform us by updating their account Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected directly with our customer via phone, and our customer was able to validate the account The email address on file has been updated to one our customer has access to, and they will need to update any outdated contact information on their account and domains.If there are recent unwanted renewals, we recommend our customer reach out to our billing team directly at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service· Domain Name RegistrationThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer registers a domain they have the option to list a business or organization as the registrant of the domain If they choose to do so we are required to confirm the validity of the business if a dispute should arise as the business or organization takes precedence over an individual listed on the domain registration Adding a business or organization is not required.Our Domain Services team has also done everything possible within our scope of support to assist the complainant with this matterAccount management and security are the complainant’s agreed responsibility.As the complainant has stated they do not have the documents requested for us to be able to confirm the ownership of the domain, we consider this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriouslyFurthermore GoDaddy does not arbitrarily change the ownership of accounts; account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes but we wanted to provide the complainant with the Uniform Domain Name Dispute Resolution Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN&isc=GDBBH1...⇄ also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal attorney for further advice https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENA&isc=GDBBH1...⇄ we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility productThey did not complete the product set up and have requested a refund.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has no control over the complainant’s failure to complete the setup of their Search Engine Visibility planAs a onetime exception to our refund policy we will refund the complainant the cost of Search Engine Visibility as an In-store credit.EDUCATION:EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibilityhttps://support.godaddy.com/help/article/5323/getting-familiar-with-se...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO
Thank you for the opportunity to address our customer’s concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On July 31, 2016 our customer contacted our customer care team after experiencing a... problem connecting via FTP to a hosting plan they had been utilizing.As with all service providers, GoDaddy had unexpected technical issues that has affected our customer. The hosting connection issue our customer mentioned is being vigorously investigated by our hosting administrators in attempt to resolve the matter and minimize its impact. Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. As a temporary work-around, it is recommended our customer attempt to utilize SFTP (Secure File Transfer Protocol) along with their hosting login credentials to connect to the affected hosting plan. The use of port 22 will also be required to connect to their hosting account using SFTP. We welcome the opportunity to speak with our customer and encourage them to contact our office directly.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted] On May 8, 2009, the complainant purchased a domain backorder via online purchase in their customer accountIncluded in this purchase was a one year membership to GoDaddy’s auction site at no chargePer the complainant’s account preferences, this membership automatically renewed yearly on the renewal date between years to The complainant manually renewed this product with a GoDaddy customer care agent on May 15, 2013, and the product then again automatically renewed per the complainant’s account preferences on May 18, 2014.On May 16, 2009, the complainant purchased GoDaddy’s economy tier Linux shared hosting account for a one year term during an interaction with a GoDaddy customer care agentThis product was manually renewed for one year (prior to the actual expiration of May 16, 2010) on January 13, during a call with GoDaddy’s customer careThe hosting account subsequently automatically renewed in for a one year term per the complainant’s account preferencesThe complainant then manually renewed the hosting account with assistance from GoDaddy’s customer care on January 18, and May 15, 2013, each for one year termsThe complainant’s hosting account automatically renewed per their account preferences on May 16, for a one year termOn May 1, 2015, the complainant manually renewed the hosting account in question for a one year term with assistance from GoDaddy’s customer care.On January 13, the complainant also registered an Unlimited Email plan for a one year term with assistance from GoDaddy’s customer careThis email plan automatically renewed per the complainant’s account preferences on its renewal date in for a one year termOn January 18, 2012, the complainant then manually renewed the email plan for a one year term (while concurrently renewing their Linux hosting as outlined above) with assistance from GoDaddy’s customer carePer the complainant’s account preferences, GoDaddy was instructed to automatically renew the email plan in question on January 13, and attempted to do so in a Good Faith effort to honor its agreements with the customerThe payment method associated with this product had expired and in turn, GoDaddy was unable to renew the productAs the product was not renewed in a timely manner, it eventually expired and was canceled from the account on February 2, GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.On February 4, 2013, the complainant then purchased a new email plan for a two year term with assistance from GoDaddy’s customer carePer our customer's account preferences, GoDaddy was instructed to automatically renew the email plan in question on February 4, and attempted to do so in a Good Faith effort to honor its agreements with the customerThe payment method associated with this product had expired, and again GoDaddy was unable to renew the productAgain, GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.When products are purchased our customers have the option to select the length of term, and GoDaddy will send out email notifications prior to the renewal of these productsWe also provide the option to automatically renew products on behalf of our customers to help ensure their products stay activeWe also provide receipts from any transactions made in the account in addition to providing a list of active products in the account and their subsequent renewal dates for reference at any time when a customer logs into their accountAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides customers with full control over the automatic renewal settings within their accountGoDaddy also sent the complainant email notifications of the pending renewals prior to attempting renewal actions as directed by the complainant.While the complainant’s domains are registered through and as they have stated, these domains are separate products from the complainant’s hosting and email plansThe complainant has purchased a new email plan, and has also renewed their shared hosting account, each for one year termsTypically GoDaddy can attempt to restore emails for our customers in the case of a canceled email account; however the backups that GoDaddy restores from are only available for rolling calendar daysAs the complainant’s email plan was canceled on February 24, 2015, no backups would be available, other than any the complainant may have independently savedGoDaddy’s email accounts are not intended for archival purposes.EDUCATION:The complainant may wish to use a third-party email client as a possible method to independently back up their emails.The following support articles may be helpful to the complainant:Email Client Tutorials: [redacted] Kindest Regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On July 25, 2017, our customer processed an online transaction to purchase a domain name via GoDaddy’s Auctions service via GoDaddy’s websiteGoDaddy Auctions® is a venue for domain name buyers and sellers.On July 31, 2017, our customer called in to inquire on the status of the domain in questionIt was upon reviewing the domain that our auctions teams identified that the owner of the domain no longer was in possession of itAs GoDaddy would be unable to fulfill the order in question, the order was cancelled and the customer’s purchase refunded.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The seller who listed the domain name did not have possession of the domain name, and as such, the transaction was cancelled, in accordance with the Auctions Membership Agreement Our customer was refunded in full for the failed auction transaction on July 31, 2017.Our customer may find the following article helpful:GoDaddy Auctions FAQ - [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
The response from GoDaddy is disingenuous The business practices employed by GD , as noted in my initial complaint, are at best suspect and at worst fraudulent GoDaddy has received multiple complaints about the particular practice of preventing full cancellation of service based on an added "protection" on an account which prevents the customer from ending the billing of services no longer in use And, the billing done in multiple month increments means the customer is unaware that the canceled services are still secretly being billed until a credit card charge appears Customer Service follows a script to attempt to place blame on the customer for not understanding a complicated and convoluted cancellation process which, after multiple calls to customer service, takes several additional steps beyond the original cancellation page on the GoDaddy account page Following the process on the account page does not actually cancel the billing I am one of many, many customers who have incurred billing charges after the cancellation process, so it is suspect that GD has not taken steps to clarify the cancellation process and ensure that the customer's billing ends with the end of the service (and not hold the account hostage under the guise of providing "protection" against "cancellation mistakes".)
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · Universal Terms of Service Agreement · Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 15, 2015, the complainant purchased GoDaddy’s Malware Cleanup serviceThis service is offered as an option for attempting to locate and cleanup malicious codeIt is not intended to determine how such code was addedWhile the service is able to detect numerous infection types, it does not guarantee all compromises will be locatedAdditionally, certain compromises can reappear almost immediately following any completed file cleanupThis is one of several reasons why we encourage our customers to maintain clean, independent backups of their contentRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGoDaddy performed work as part of the service purchased by the complainantAs such, we will not issue a refund to their payment methodHowever, we understand this situation is frustrating and would like to resolve this amicablyAs a gesture of goodwill, we will provide the complainant an InStore credit equal to the fee paid for the service in questionThis credit may be used towards any future ordersThe complainant may contact our office directly if they wish to accept this offerEDUCATION: The complainant might find the following articles usefulHOW CAN I BACK UP THE DATA ON MY SERVER? https://www.godaddy.com/help/how-can-i-back-up-the-data-on-my-server-REMOVE MALWARE FROM YOUR WEBSITE https://www.godaddy.com/help/remove-malware-from-your-website-WAYS TO KEEP HACKERS’ HANDS OFF YOUR E-COMMERCE WEBSITE https://garage.godaddy.com/webpro/security/10-ways-to-keep-hackers-hands-off-you...⇄ Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest regards Stephen J [redacted] Office of the CEO - GoDaddy [email protected] [redacted] Scottsdale, AZ
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Please find attached the information about my accountI had to add $to buy the domain that you sold me but didnt have !!!
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, a hosting plan our customer utilized had expiredPer our customer's account preferences, GoDaddy was instructed to not automatically renew the service upon expiration and did not do so in a good faith effort to honor its agreements with our customerThe hosting plan was ultimately canceled on February 22, due to non-payment Upon cancellation, the associated domain’s DNS settings were updated to a parked statusOur customer contacted our customer care team on February 23, to inquire why the DNS settings for the domain utilizing canceled hosting plan had been changedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon contact with our customer care team, our customer was informed the DNS settings were changed updated following cancellation of the previously associated hosting planThe domain reverted to parked settings as our customer was utilizing GoDaddy’s hosting nameserversOur customer has since directed the domain to third-party hosting and email servicesOur customer’s request for compensation is not applicable Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy