Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the followingWe stand by our previous response regarding our Refund Policy and the renewal term selected by the complainantGoDaddy cannot absorb costs for our customers and we have honored our agreed terms of service and policies As a onetime exception to our Refund Policy we have provided the complainant with refunds for most recent renewal of their unused ProductsThese refunds total $ Please allow to days for these to reflect with their financial institutionThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.GoDaddy customer support states that there was a problem with my configuration file, yet, this same code works in other hosting environments, I can attach proof of this if required.GoDaddy states:"Our customer was advised to review their code as we do not offer support for custom scripting"On the 17th of December, I was speaking to a customer support representative, and they modified my scripting code which caused the application to completely crashThe support representative also stated that the problem has been resolved, when in fact it wasn'tI have proof with a time-stamp on the file which proves the file was modified by customer support within the time frame and proof that this was a scripting fileGoDaddy claims to not offer scripting support, but yet they change scripting files and do not remove their test data when completeThey tend to push their problems onto the customer and state that they do not offer support with fixing thisAgain, I have proof of instances where this occurredI can attach if required.GoDaddy states:"During subsequent interactions, our customer was again advised that the issue was with their codingIt appears our customer did not follow through with the suggestions from our support staff." GoDaddy advised me there was a problem with Application TrustI advise GoDaddy that my application does not require extra Trust and that this 'solution' was simply impossibleI believe that the technical support isn't fully aware of how [redacted] applications fully workThe advice they were offering me sounded like somebody who ha very little experience of how [redacted] applications workI told th support staff that this solution was impossible and it seems like they didn't understand the technology or my problemI believe GoDaddy are hosting solutions in which they do not have the knowledge to supportThey pass of their problems to the customer and attempt to remove all of their responsibility in the matterI have a full chat log of talking with the customer service team about an issue with a errorI can also provide this is requiredI have a written letter from a Certified Microsoft Professional stating that this information provided to me by customer support was very poor and very inaccurateAgain, I can provide this chat log and this signed letter at your request.I have also experienced slow FTP transfers with GoDaddy and a lot of timeouts when trying to upload data to my shared hosting serverI contacted support about this and received very little help in solving the matterSome of the files within my hosting dissappered and files had been modified without my consent.I have other people who will write testimonies to this effect as I live with other people and they were with me during the support calls I madeO Monday the 15th of December, I was talking with Godaddy support for hoursAgain, I have a full chat log available of this and proof of the representative giving false, bad and incorrect information to aide my issue Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements are found at: [redacted] On November 14, 2012, our customer registered four domains online, each for a 3-year term.On November 15, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements.GoDaddy sent renewal notices prior to the expiration date on: • October 15, (30-day notice) • November 9, (5-day notice)These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refundAs GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy [redacted] Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-Thank you again for the opportunity to address and bring clarity to the concerns presented.Best regards,Melanie Van K [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On April 7, 2014, our customer purchased Microsoft Office plan for a two-year term with assistance from GoDaddy’s customer care.On April 7, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent renewal notices to our customer prior to the renewal date, including on March 28, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer has canceled the product, and as a one-time exception to GoDaddy’s refund policy, we have provided a refund for the unused portion of the product, a total of $306.29.All future refunds will be provided in accordance with GoDaddy’s refund policy: [redacted] We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 31, during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a five year termOne of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On February 12, the complainant’s Domain Name with Protected Registration was automatically renewed per the complainants account preferences for a five year term.GoDaddy sent notices prior to the expiration dates of this service on:• November 2, 2014• December 2, 2014• January 1, 2015• January 16, 2015• January 21, 2015On March 18, the complainant contacted GoDaddy’s Customer Care Center to request assistance in cancelling the Domain Name with Protected Registration proper instructions were provided at that time.On April 3, GoDaddy was notified by the complainant’s financial institution that the account holder for the payment method used has disputed the transactions through their issuing bankPer our terms of service, the domain name with associated services were suspended from the GoDaddy account RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceSpecifically, GoDaddy renewed the complainant's services upon expiration per the account renewal preferences Furthermore, the services the complainant purchased functioned as specified Account management is a customer responsibility.There are currently no active products within the complainant's GoDaddy account and no actions can be taken regarding the account pending resolution of the charge-back dispute they initiated with their financial institution.EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyCanceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEOGoDaddy.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $has been issued and gave me a “refund receipt number”Soon it will be months, I’ve called nearly a half dozen times, yet I have not received my refund They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous)Can you help meThank you[redacted] Regards, [redacted]
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in for a yearly termThe plan was subsequently renewed on a yearly bases until when our customer worked with a support agent to renew the service for another year term.On March 24, the email plan was automatically renewed for a 3-year term per our customer’s account preferencesContrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.On April 16, our customer contacted our support teams for clarification regarding the March chargeAn agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refundOur customer cancelled their email plan on February 15, 2016.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.As a one-time exception, we have provided the refund back to the original payment method instead of In-Store CreditOur customer may need to allow to days for the funds to be reflected with their financial institution.Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy the complainant acknowledge and agree to the following agreements:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: [redacted] On March 8, the complainant submitted a written request to add three additional Dedicated IP addresses to their Dedicated ServerThese were purchased for a month term and set to be automatically renewed on a monthly basis per the complainant’s account preferences These Dedicated IP addresses were subsequently cancelled by GoDaddy on April 9, The monthly billing of the Dedicated IP addresses continued until March 8, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We regret that the complainant continued to be billed after we notified them of the cancellation of these Dedicated IP addressesWe have processed refunds totaling $619.07, please allow to days for these to reflect with their financial institution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response While GoDaddy sent notice to our customer via email before the service's expiration date and subsequent renewal, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Furthermore, GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferencesWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe hosting plan was not cancelled until May 22, 2017, when our customer spoke with GoDaddy’s support teams about the renewalOur customer was correctly informed they were not eligible for a refund as it was non-refundable per GoDaddy’s refund policy which the customer agreed to at the time of purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer made no attempt to contact our Customer Care Center prior to cancelling the product, and contacted our Customer Care days after cancellation to request a refund Products purchased or renewed in annual terms must be canceled within days of purchase or renewal to be refund-eligibleAs such the product in question remains outside of refund eligibilityThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. On two distinct occasions within a 10-minute window, our customer placed a manual order via online transaction to renew their domain names for one-year terms.To add further clarification, following the first manual renewal of the domain names by our customer, there was a separate order in which our customer placed a manual renewal via online transaction renewing their hosting service for a one-month term. Following the manual renewal of their hosting service, our customer placed the second manual charge renewing the domain names in question for an additional one-year terms. In total, there were three separate charges placed on the account by our customer via online transactions.The current expiration year for both domain names in question is 2019. Once domains have been renewed, GoDaddy cannot remove time from the domains.If our customer wishes to reactivate these domain names, the original funds totaling $32.34 must be paid in full, plus a $50 USD administrative fee.If our customer reverses the chargeback with their financial institution, they may contact us to reactivate their products and as a gesture of goodwill, we will waive the $50 USD administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 24, 2016, our customer purchased our WordPress Design and hosting services for a 1-year term This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using the WordPress applicationCustomers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.Additionally, on May and 25, 2016, our customer also purchased multiple domain name registrations with protected registration, Online Essentials email plan, and Premium Online Store all for a 3-year term Our customer also added two more years to their WordPress hosting plan, and purchased an email migration, where GoDaddy’s Expert Services team migrates customer emails from one email platform to another for a set fee The total of these purchases was $5876.08.Our customer was unhappy with the website after the initial design process and subsequent revisions and chose to cancel the project on July 20, Our customer was provided with a refund of the design services fee less 30%, per our refund policy, a total of $1749.99.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite our customer canceling their hosting plan outside of the 30-day refund eligibility window, we have refunded the purchased time of years, a total of $539.64, as a one-time exception All other products our customer has in their account are either still active or not refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:... https://www.godaddy.com/legal-agreements.aspx Upon reviewing our customers account, it appears there is a business Plus Website Builder plan that is set to expire on May 12, 2017. In regard to the Unlimited Email plan and SSL certificate, both products do not have sufficient time remaining to be eligible for a refund. Domain names are non-refundable. Resolution: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Should our customer wish to cancel their Website Builder plan by May 12, 2016 as a onetime exception to our Refund Policy we will provide a refund for the time remaining. Should our customer wish to take advantage of this offer they may contact our office directly at [email protected]. Our customer may review GoDaddy’s Refund policy using the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kind regards, John M [redacted] Office of the CEO -GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 11, 2015, our customer contacted our Customer Care Center regarding a failed... billing domain cancelation notice. Our customer opted to purchase a Domain Backorder in place of redeeming the domain name. Domain Backorders are a service which help customers attempt to acquire a currently registered domain name if or when it becomes available for public registration.Due to how Domain Backorders work, a GoDaddy Auctions Membership is included with the purchase.On June 17, 2015, the domain name became available to the public for purchase and the Domain Backorder in our customer’s account was successful in capturing and registering the domain.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer’s responsibility. The Auctions Membership automatically renewed on May 11, 2016, and May 11, 2017. GoDaddy sent renewal notices for this product on May 1, 2016 and May 1, 2017 respectively.At any time, our customer had an option to enter their GoDaddy account and disable automatic renewal.Our customer contacted our Customer Care Center on May 11, 2017, to inquire about a refund and was correctly informed the Auctions Membership was not refund eligible. For our customer’s convenience, they may wish to review our refund policy here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ a courtesy, our Customer Care agent disabled automatic renewal on the Auctions Membership to prevent future billing.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their support interaction concerns Additionally, the phone information provided by the complainant is invalid, preventing our office from being able to reach out for clarification.GoDaddy’s Universal Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFurthermore, GoDaddy accounts are specifically designed for a single user, and co-mingling/sharing of accounts is strongly discouraged.GoDaddy provides our customers multiple payment options, listed at https://www.godaddy.com/help/payment-methods-we-accept-for-purchases-***We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 20, 2016, our customer purchased our Website Design Service and hosting services for a 1-year termThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s hosting platforms as the hosting of the siteCustomers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.The initial build of our customer’s new website was completed within business days, on September 30, Between this date and October 20, 2016, our customer has submitted two separate rounds of revisions to be completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s designed site is available to be made live at any time, and our support teams can assist them in pointing their domain to the correct website.Our Professional Web Design team has connected with our customer to discuss their concerns and our customer’s most recent round of revisions is being completed on a priority basis In addition, as a goodwill gesture, we have added two additional months of time to our customer’s hosting plan for the inconvenience Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted] On April 29, our customer completed two separate online purchases for two domain names listed as Premium Domains on the GoDaddy sitePremium Domains are listed for sale by third-parties, who determine the price for these domains.GoDaddy had unexpected technical issues which caused the domain names in question to be displayed at an incorrect sale price by the third-party sellersGoDaddy worked quickly and vigorously to resolve the technical issuesOn May 1, the transactions in question were refunded in full and the bernadine.com domain name was returned to the original registrant.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Per our Terms of Service, GoDaddy has provided a full refund to our customer for the two transactions in questionThe domain names in question are both currently registered and unavailable for new registration.As a gesture of good faith, GoDaddy is offering our customer two new, unregistered domain registrations (choice of .COM, .NET, .ORG, or .INFO), each for a one-year term at no costOur customer will be responsible for subsequent renewals should they wish to keep the services beyond the first yearIf desired, our customer may contact our office directly to redeem this offer.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 5, 2015, our customer purchased two domain names for a two-year term each via... online transaction with no assistance from our customer support teams.On March 6, 2017, Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customer. Domain names set to automatically renew will renew for the original duration of time. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 6, 2017, our customer contacted our support teams to modify the term of the renewal and was properly informed the term could not be modified once the renewal had been processed.We appreciate our customer’s feedback and have passed on the suggestion to the appropriate team for consideration. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy’s Trademark and Copyright Department informed our customer of a trademark complaint on May 10, 2017. While GoDaddy sent this notice on this date, we simply have no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Again, our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the followingWe stand by our previous response regarding our Refund Policy and the renewal term selected by the complainantGoDaddy cannot absorb costs for our customers and we have honored our agreed terms of service and policies As a onetime exception to our Refund Policy we have provided the complainant with refunds for most recent renewal of their unused ProductsThese refunds total $ Please allow to days for these to reflect with their financial institutionThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.GoDaddy customer support states that there was a problem with my configuration file, yet, this same code works in other hosting environments, I can attach proof of this if required.GoDaddy states:"Our customer was advised to review their code as we do not offer support for custom scripting"On the 17th of December, I was speaking to a customer support representative, and they modified my scripting code which caused the application to completely crashThe support representative also stated that the problem has been resolved, when in fact it wasn'tI have proof with a time-stamp on the file which proves the file was modified by customer support within the time frame and proof that this was a scripting fileGoDaddy claims to not offer scripting support, but yet they change scripting files and do not remove their test data when completeThey tend to push their problems onto the customer and state that they do not offer support with fixing thisAgain, I have proof of instances where this occurredI can attach if required.GoDaddy states:"During subsequent interactions, our customer was again advised that the issue was with their codingIt appears our customer did not follow through with the suggestions from our support staff." GoDaddy advised me there was a problem with Application TrustI advise GoDaddy that my application does not require extra Trust and that this 'solution' was simply impossibleI believe that the technical support isn't fully aware of how [redacted] applications fully workThe advice they were offering me sounded like somebody who ha very little experience of how [redacted] applications workI told th support staff that this solution was impossible and it seems like they didn't understand the technology or my problemI believe GoDaddy are hosting solutions in which they do not have the knowledge to supportThey pass of their problems to the customer and attempt to remove all of their responsibility in the matterI have a full chat log of talking with the customer service team about an issue with a errorI can also provide this is requiredI have a written letter from a Certified Microsoft Professional stating that this information provided to me by customer support was very poor and very inaccurateAgain, I can provide this chat log and this signed letter at your request.I have also experienced slow FTP transfers with GoDaddy and a lot of timeouts when trying to upload data to my shared hosting serverI contacted support about this and received very little help in solving the matterSome of the files within my hosting dissappered and files had been modified without my consent.I have other people who will write testimonies to this effect as I live with other people and they were with me during the support calls I madeO Monday the 15th of December, I was talking with Godaddy support for hoursAgain, I have a full chat log available of this and proof of the representative giving false, bad and incorrect information to aide my issue Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThese agreements are found at: [redacted] On November 14, 2012, our customer registered four domains online, each for a 3-year term.On November 15, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements.GoDaddy sent renewal notices prior to the expiration date on: • October 15, (30-day notice) • November 9, (5-day notice)These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refundAs GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy [redacted] Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-Thank you again for the opportunity to address and bring clarity to the concerns presented.Best regards,Melanie Van K [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On April 7, 2014, our customer purchased Microsoft Office plan for a two-year term with assistance from GoDaddy’s customer care.On April 7, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent renewal notices to our customer prior to the renewal date, including on March 28, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer has canceled the product, and as a one-time exception to GoDaddy’s refund policy, we have provided a refund for the unused portion of the product, a total of $306.29.All future refunds will be provided in accordance with GoDaddy’s refund policy: [redacted] We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 31, during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a five year termOne of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On February 12, the complainant’s Domain Name with Protected Registration was automatically renewed per the complainants account preferences for a five year term.GoDaddy sent notices prior to the expiration dates of this service on:• November 2, 2014• December 2, 2014• January 1, 2015• January 16, 2015• January 21, 2015On March 18, the complainant contacted GoDaddy’s Customer Care Center to request assistance in cancelling the Domain Name with Protected Registration proper instructions were provided at that time.On April 3, GoDaddy was notified by the complainant’s financial institution that the account holder for the payment method used has disputed the transactions through their issuing bankPer our terms of service, the domain name with associated services were suspended from the GoDaddy account RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceSpecifically, GoDaddy renewed the complainant's services upon expiration per the account renewal preferences Furthermore, the services the complainant purchased functioned as specified Account management is a customer responsibility.There are currently no active products within the complainant's GoDaddy account and no actions can be taken regarding the account pending resolution of the charge-back dispute they initiated with their financial institution.EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyCanceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEOGoDaddy.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $has been issued and gave me a “refund receipt number”Soon it will be months, I’ve called nearly a half dozen times, yet I have not received my refund They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous)Can you help meThank you[redacted] Regards, [redacted]
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in for a yearly termThe plan was subsequently renewed on a yearly bases until when our customer worked with a support agent to renew the service for another year term.On March 24, the email plan was automatically renewed for a 3-year term per our customer’s account preferencesContrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.On April 16, our customer contacted our support teams for clarification regarding the March chargeAn agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refundOur customer cancelled their email plan on February 15, 2016.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.As a one-time exception, we have provided the refund back to the original payment method instead of In-Store CreditOur customer may need to allow to days for the funds to be reflected with their financial institution.Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy the complainant acknowledge and agree to the following agreements:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: [redacted] On March 8, the complainant submitted a written request to add three additional Dedicated IP addresses to their Dedicated ServerThese were purchased for a month term and set to be automatically renewed on a monthly basis per the complainant’s account preferences These Dedicated IP addresses were subsequently cancelled by GoDaddy on April 9, The monthly billing of the Dedicated IP addresses continued until March 8, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We regret that the complainant continued to be billed after we notified them of the cancellation of these Dedicated IP addressesWe have processed refunds totaling $619.07, please allow to days for these to reflect with their financial institution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO
Thank you for the opportunity to address our customer’s additional concernsGoDaddy stands by its previous response While GoDaddy sent notice to our customer via email before the service's expiration date and subsequent renewal, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Furthermore, GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferencesWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe hosting plan was not cancelled until May 22, 2017, when our customer spoke with GoDaddy’s support teams about the renewalOur customer was correctly informed they were not eligible for a refund as it was non-refundable per GoDaddy’s refund policy which the customer agreed to at the time of purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer made no attempt to contact our Customer Care Center prior to cancelling the product, and contacted our Customer Care days after cancellation to request a refund Products purchased or renewed in annual terms must be canceled within days of purchase or renewal to be refund-eligibleAs such the product in question remains outside of refund eligibilityThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. On two distinct occasions within a 10-minute window, our customer placed a manual order via online transaction to renew their domain names for one-year terms.To add further clarification, following the first manual renewal of the domain names by our customer, there was a separate order in which our customer placed a manual renewal via online transaction renewing their hosting service for a one-month term. Following the manual renewal of their hosting service, our customer placed the second manual charge renewing the domain names in question for an additional one-year terms. In total, there were three separate charges placed on the account by our customer via online transactions.The current expiration year for both domain names in question is 2019. Once domains have been renewed, GoDaddy cannot remove time from the domains.If our customer wishes to reactivate these domain names, the original funds totaling $32.34 must be paid in full, plus a $50 USD administrative fee.If our customer reverses the chargeback with their financial institution, they may contact us to reactivate their products and as a gesture of goodwill, we will waive the $50 USD administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 24, 2016, our customer purchased our WordPress Design and hosting services for a 1-year term This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using the WordPress applicationCustomers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.Additionally, on May and 25, 2016, our customer also purchased multiple domain name registrations with protected registration, Online Essentials email plan, and Premium Online Store all for a 3-year term Our customer also added two more years to their WordPress hosting plan, and purchased an email migration, where GoDaddy’s Expert Services team migrates customer emails from one email platform to another for a set fee The total of these purchases was $5876.08.Our customer was unhappy with the website after the initial design process and subsequent revisions and chose to cancel the project on July 20, Our customer was provided with a refund of the design services fee less 30%, per our refund policy, a total of $1749.99.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite our customer canceling their hosting plan outside of the 30-day refund eligibility window, we have refunded the purchased time of years, a total of $539.64, as a one-time exception All other products our customer has in their account are either still active or not refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:... https://www.godaddy.com/legal-agreements.aspx Upon reviewing our customers account, it appears there is a business Plus Website Builder plan that is set to expire on May 12, 2017. In regard to the Unlimited Email plan and SSL certificate, both products do not have sufficient time remaining to be eligible for a refund. Domain names are non-refundable. Resolution: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Should our customer wish to cancel their Website Builder plan by May 12, 2016 as a onetime exception to our Refund Policy we will provide a refund for the time remaining. Should our customer wish to take advantage of this offer they may contact our office directly at [email protected]. Our customer may review GoDaddy’s Refund policy using the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kind regards, John M [redacted] Office of the CEO -GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 11, 2015, our customer contacted our Customer Care Center regarding a failed... billing domain cancelation notice. Our customer opted to purchase a Domain Backorder in place of redeeming the domain name. Domain Backorders are a service which help customers attempt to acquire a currently registered domain name if or when it becomes available for public registration.Due to how Domain Backorders work, a GoDaddy Auctions Membership is included with the purchase.On June 17, 2015, the domain name became available to the public for purchase and the Domain Backorder in our customer’s account was successful in capturing and registering the domain.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer’s responsibility. The Auctions Membership automatically renewed on May 11, 2016, and May 11, 2017. GoDaddy sent renewal notices for this product on May 1, 2016 and May 1, 2017 respectively.At any time, our customer had an option to enter their GoDaddy account and disable automatic renewal.Our customer contacted our Customer Care Center on May 11, 2017, to inquire about a refund and was correctly informed the Auctions Membership was not refund eligible. For our customer’s convenience, they may wish to review our refund policy here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ a courtesy, our Customer Care agent disabled automatic renewal on the Auctions Membership to prevent future billing.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their support interaction concerns Additionally, the phone information provided by the complainant is invalid, preventing our office from being able to reach out for clarification.GoDaddy’s Universal Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspxFurthermore, GoDaddy accounts are specifically designed for a single user, and co-mingling/sharing of accounts is strongly discouraged.GoDaddy provides our customers multiple payment options, listed at https://www.godaddy.com/help/payment-methods-we-accept-for-purchases-***We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 20, 2016, our customer purchased our Website Design Service and hosting services for a 1-year termThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s hosting platforms as the hosting of the siteCustomers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.The initial build of our customer’s new website was completed within business days, on September 30, Between this date and October 20, 2016, our customer has submitted two separate rounds of revisions to be completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s designed site is available to be made live at any time, and our support teams can assist them in pointing their domain to the correct website.Our Professional Web Design team has connected with our customer to discuss their concerns and our customer’s most recent round of revisions is being completed on a priority basis In addition, as a goodwill gesture, we have added two additional months of time to our customer’s hosting plan for the inconvenience Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements can be found at: [redacted] On April 29, our customer completed two separate online purchases for two domain names listed as Premium Domains on the GoDaddy sitePremium Domains are listed for sale by third-parties, who determine the price for these domains.GoDaddy had unexpected technical issues which caused the domain names in question to be displayed at an incorrect sale price by the third-party sellersGoDaddy worked quickly and vigorously to resolve the technical issuesOn May 1, the transactions in question were refunded in full and the bernadine.com domain name was returned to the original registrant.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Per our Terms of Service, GoDaddy has provided a full refund to our customer for the two transactions in questionThe domain names in question are both currently registered and unavailable for new registration.As a gesture of good faith, GoDaddy is offering our customer two new, unregistered domain registrations (choice of .COM, .NET, .ORG, or .INFO), each for a one-year term at no costOur customer will be responsible for subsequent renewals should they wish to keep the services beyond the first yearIf desired, our customer may contact our office directly to redeem this offer.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 5, 2015, our customer purchased two domain names for a two-year term each via... online transaction with no assistance from our customer support teams.On March 6, 2017, Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customer. Domain names set to automatically renew will renew for the original duration of time. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 6, 2017, our customer contacted our support teams to modify the term of the renewal and was properly informed the term could not be modified once the renewal had been processed.We appreciate our customer’s feedback and have passed on the suggestion to the appropriate team for consideration. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy’s Trademark and Copyright Department informed our customer of a trademark complaint on May 10, 2017. While GoDaddy sent this notice on this date, we simply have no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Again, our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy