Conduent

EppiCard has been unable to reach this cardholder.  EppiCard will continue efforts to contact this cardholder to resolve her issue.

Complaint: [redacted]
I am rejecting this response...

because:
Regards,
[redacted]
This is completely false. No one from the company has contacted me, the only contact from the company has all been a direct result of me contacting them. In fact everytime I have called they have told me there was nothing they could tell me, that if would have to wait to hear from the fraud department. Which doesnot talk with people on the phone. I am still waiting for my money, or even any new information.

Hello,We have been in touch with [redacted] to address her concerns. [redacted] has our contact information should she have additional questions. Thank you.

Complaint: [redacted]
I am rejecting this response because: Eppicard has had almost 2 months the refund my stolen money. What could take longer than 2 MONTHS to refund money in this age of electronic technology? I want yo know what are my other options. Their fraud forms clearly state a was due a provusionary refund within 10 days of calling and filing a fraud claim. This us beyond too much!!! I have been waiting since November 6, 2015 to get my money back.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

On July 6, 2016 Ms. [redacted] was refunded the expedite fee that she had concerns about.  Ms. [redacted] has been provided with our direct contact information if she has any additional questions or concerns. Thank you, [redacted]

[redacted] user expressed concerns regarding the amount and timeliness of her child support payments. [redacted] is a disbursement tool for state agencies and has control over deposits made to the account only after the state disbursement unit loads those funds to the account....

When and how much of the cardholder's child support benefits are loaded to the cardholder's [redacted] is solely the jurisdiction of the state paying agency.The [redacted] offered preliminary assistance via email which the cardholder declined. The cardholder has the contact email of the Group if she has any additional questions or concerns regarding the use and security of her [redacted].  Thank You, [redacted]

We called and spoke with the Ms. [redacted] on 12/04/2015. The investigator has been provided the information in the complaint, and we are currently awaiting additional correspondence.  Ms. [redacted] has been provided our direct contact information should she require additional assistance.Thank...

you,[redacted]