Conduent

Wecalled and spoke with the cardholder on 05/19/We advised Ms [redacted] thatthe documents she faxed in have been received and forwarded to management forreview.Thank you, [redacted]

Hello, We have called and spoke to Ms [redacted] to assist with benefit issue and given direct contact information for further assistanceTest call was made with no issues using customer care line [redacted] provided by Ms [redacted] .Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence *** [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have made multiple attempts to speak with Ms***directly; however have been unsuccessful in doing soMessages have been left providingthe cardholder our direct contact informationIn addition to the messages leftwe mailed a letter on 04/08/urging the cardholder to contact us should sherequire additional assistance.Thank you, [redacted]

Hello, We have reached out to Ms [redacted] to assist in resolving her dispute issueMs [redacted] has my direct contact info if futher assistance is needed.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence *** [redacted] *** [redacted]

We have made multiple attempts to speak with Ms***; however have been unsuccessfulin doing soThe cardholder has been provided our direct contact informationvia her voicemail should she require additional assistance.Thank you, [redacted]

Hello, We have attempted to contact *** *** to assist with issue via telephone & emailThe funds have been release onto the account for transaction 6/$If the cardholder needs further assistance, please contact us below via telephone as we need details of any additional
transactions or calls.Thank you, *** Cardholder Advocacy SpecialistCard Services, Center of Excellence *** ***
*** ***

Complaint: ***
I am rejecting this response because: I spoke with *** on 5/and she told me the process will be expedited because I already waited the days It's now 5/and I haven't heard anything backI have called her several times with the number she provided to her directly and I NEVER received an answerI provided my time sheet and letter as she requested and my money have not been deposited back in my account yetI don't feel like I should have to wait any longer because they did the investigation already so I don't understand what's the hold up nowI'm not satisfied at allCan someone please contact me to let me know what's going onThanksSorry *** that you wasn't able to understand me I had surgery again and the tube that they put down my throat have my voice messed up
Regards,
*** ***

We have been unsuccessful in contacting Ms*** regarding her concerns with telephone and email providedPlease have Ms*** contact us via contact info below to resolve her issue.Thank you,*** Cardholder Advocacy SpecialistCard Services, Center of
Excellence tel ###-###-####fax ###-###-####

We called and spoke with the cardholder on 06/11/Weadvised Ms*** that her case is currently pending, awaiting review by aninvestigatorThe cardholder advised she has turned the situation over to herlawyer, and will allow him to pursue the claim.Thank you,***

We called and spoke with Ms*** on 04/24/The cardholder does not appear to still require our assistance at this time.Thank you,***

Complaint:
I am rejecting this response because: I
faxed over the additional information this morning and I've called Alisha to make sure she received the fax and I haven't got a response yetI left a voice mail also but no return call yet I've been waiting for a very long time for the funds to be replaced and I don't feel like I need to wait any longer Please return my call so I can know what's going on Thanks
Regards,
Ronneishia Pratt

We have reached out to Ms*** to help with her account and now has access to her fundsThank you,***Cardholder Advocacy SpecialistCard Services, Center of Excellence tel ###-###-####fax ###-###-####

We have made several attempts to speak with Ms***in relation to her disputeWe have been unable to speak with the cardholderdirectlySeveral messages have been left with our direct contact informationin the event she requires assistance going forward.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We called and spoke with the cardholder on 09/10/2015. A request was submitted to our Project Manager to assist us in sending the cardholder her statements along with getting the dispute created. We also provided the cardholder our direct contact information in the event she requires additional...

assistance.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Eppicard has resolved this issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted]  I received your voicemail and I appreciate you returning my call.  At this time, we are still researching the issues outlined in your complaint. We will follow up with the cardholder once this matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am glad that a human being has actually made contact and provided a number to be reached at. [redacted] was very polite and seemed to be helpful.
Regards,
[redacted]