Conduent

The CAG spoke to [redacted] regarding her concerns.  The CAG had the case reviewed by the disputes team and has issued a provisional credit to [redacted]. The CAG provided [redacted] with direct contact information in case she has additional concerns in the future.

Hello,
I have not been successful in attempting to reach out to Ms. [redacted] regarding her concerns with her EPPICARD account. Please have Ms. [redacted] contact me directly for assistance.
Thank you,
[redacted]
Cardholder Advocacy Specialist
Card Services, Center of Excellence
[redacted]...

[redacted]
[redacted]

We have made several attempts to speak with thecardholder; however have been unsuccessful.A message has been left with our direct contact information should she requireadditional assistance.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:
HHe has had this since November my telephone records prove it and voicemails, also emails I want my provisional credit. I notified them the25th dosteic.of phila,  of
Regards,
[redacted]

Hello, [redacted] dispute is currently pending investigation. [redacted] has been given our contact info if further assistance is needed.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel   [redacted]fax  [redacted]

We called and spoke with the cardholder on 09/13/2016. A credit was issued to Ms. [redacted] account on 09/13 for the fees she has encountered. We also provided the cardholder our direct contact information in the event she requires additional assistance going forward.

[redacted] has been in contact with [redacted] and has fully address her concerns.

We contacted Ms. [redacted] by phone and email and explained to her the inactivity policy associated with her account.  Ms. [redacted] was given our direct contact information if she had any additional concerns. Thank you, [redacted]

Hello, We have been in touch with [redacted] to address her concerns. Thank you.

Hello, We contacted [redacted] on 6/22/2015 to address issues with account. If [redacted] is in need of further assistance, please contact us via telephone below.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence tel  ...

[redacted]fax  [redacted]

CAG attempted multiple times to speak to Ms. [redacted] but was unable to make contact with the cardholder. CAG has mailed Ms. [redacted] our direct contact information so the cardholder can contact CAG directly to address her concerns.

The CAG contacted [redacted] regarding her concerns. After review of [redacted]'s concerns the case was re-worked and was closed approved.  [redacted] has been provided with the CAG's direct contact information if she has any additional concerns.

[redacted] paperwork has been received, and forwarded to management for review.We will notify the cardholder once a decision has been made on her claim.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, We have attempted to contact the cardholder via telephone & email. Please have Mr. [redacted] contact us via telephone below to resolve issue.Thank you,[redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence[redacted]
[redacted]

We have made multiple attempts to speak with thecardholder; however have been unable to do so. A letter was mailed to Mr.[redacted] on 08/06/2015 urging him to contact our office directly should herequire additional assistance.Thank You,[redacted]

CAG has been working with Ms. [redacted] and the case has been resolved. Ms. [redacted] has been provided with Direct Contact information if she requires further assistance. [redacted]

We called and spoke with Mr. [redacted] on 08/10/2015. The cardholderwas advised that we received his paperwork in relation to his dispute, and thecase is currently pending. We are currently awaiting a response from ourinvestigator. The cardholder will be notified once the case has been worked.Thank...

you,[redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke with [redacted] and she doesn't handle fraud claims. Can they please contact me via email and phone.
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:I have not been reimburse for the transactions disputed back in May. The number given left massage's, but can never reach vanyone to be able to talk to the. They got everything they needed from me and stated she would keep me updated and make sure it gets resolved quickly due to everything I already had with the dispute sent emails asking questions and have not gotten any reply from them sense giving them my address as well as been reimburse for the transactions I disputed almost 3months ago I'm homeless with a 6yr old daughter and trying to get home to Indiana to my family but no way of purchasing bus ticket I really would like to be reimbursed for the transactions I called in to start a dispute with a rep back in May on the 26th and dispute was denied due to false information and not letting me know they needed further information just denied when I was told multiple things and it was all in correct information and letters sent never received just the last one I sent to same address as the first two letters. So I would really like it if I can be reimbursed and purchase my ticket and not deal with this any longer when I been dealing with it for almost 3months plus I can't reach no one with number given nor get any one to answer reply to emails sent 
Regards,
[redacted]