Conduent

To whom it may concern, Multiple attempts have been made to speak with [redacted] directly regarding her complaint that was denied due to conflicting information. Once we are able to speak with [redacted] we will determine the most effective way to assist her. Thank you,[redacted]

EppiCard has reached out to this cardholder and resolved her issue.

Hello, We have reached out to Ms. [redacted] to offer our assistance. She has our contact information if she should have any questions. Thank you.

Complaint: [redacted]
I am rejecting this response because:Dear Dispute Specialist,  Complaint # [redacted] I was contacted by EPPI Card on September 10, 2015 a person name Alicia from the Compliance Department. She informed me that she was sending correspondence to the District manager in New York regarding the paper work I have requested. She also told me that she will be contacting me within a couple of days. To date I have not heard from her. She gave me a phone number which is 512-249-3501. I tried called her back on this number for several days and did not get hold of anyone. It seems as if she gave me the wrong contact information. It is now September 18th, 2015 and I still did not receive any mail or call back from the EPPI Card. I am looking forward to resolving this problem soon  Thank you  
Regards,
[redacted]

Hello, We have been in touch with [redacted] to address her concerns. [redacted] has our contact information should she require additional assistance.

Complaint: [redacted]
I am rejecting this response because: Alisha did credit back the money that was owed me, however, she was going to talk with her manager to find out if I can receive any additional compensation for being lied to and wasting my time.
Regards,
[redacted]

Hello, We have been in touch with Ms. [redacted] to address her concerns. Thank you!

We made multiple attempts to speak with the cardholder; however have been unsuccessful in doing so. We are currently awaiting additional correspondence to better assist Ms. [redacted]. Thank you, [redacted]

[redacted] has been in contact with the constituent to address her concerns.

[redacted]We have made multiple attempts to speak with the cardholderdirectly; however have been unable to speak with her directly. Multiplemessages have been left with our direct contact information.We are currently awaiting additional correspondence.Thank you, [redacted]

Hello, We have been in touch with [redacted] to address her concerns. She has our contact information should she require any additional assistance. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We called and spoke with the cardholder on10/14/2015. We have since provided the cardholder our direct contactinformation, and expedited her a replacement (all fees waived). The cardholderdoes not appear to still require assistance at this time.Alisha

We received Ms. [redacted]'s dispute paperwork via fax and attached it to her claim. We also called and advised Ms. [redacted] of the progress and we are currently awaiting the review of the claim by the investigator. Thank you,[redacted]

Wecalled and spoke with Ms. [redacted] on 07/22/2015. We have since ordered her areplacement card via expedite, and the cardholder does not appear to requireadditional assistance at this time. Should Ms. [redacted] require assistance inthe future she has been provided our direct contact information.Thank...

you,[redacted]

We have contacted [redacted] and addressed her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello,  I just wanted to follow up with you and let you know that the matter has been resolved. I was contacted and the money was credited that day. Thanks so much for your help. I hope you enjoy your holidays!
Regards,
[redacted]

We have been unable to reach Mr. [redacted] to assist with his concerns. Please refer Mr. [redacted] to us directly as shown below.
Thank you,
[redacted]
Cardholder Advocacy Specialist
Card Services, Center of Excellence
 
[redacted]
Fax: [redacted]

Hello, We have spoken directly to Mr. [redacted] and have addressed his concerns. Thank you.

We called and provided Ms. [redacted] our direct contact information in an effort to further pursue the matter with the merchant. We are currently awaiting additional correspondence. Thank you, [redacted]