Conduent

We spoke with Ms. [redacted] on 05/19/2016. Per our conversation we will be work directly with Ms. [redacted] to ensure the investigator receives the information needed to proceed with the claim.We are currently awaiting additional correspondence. Thank you, [redacted]

Complaint: [redacted]
I am...

rejecting this response because:    The representative contacted me only after I submitted a response on the Revdex.com site in order to post some type of follow up. Nothing is being done on my case per another EPPICARD rep. This response was a formality. 
Regards,
[redacted]

[redacted] has been in touch with [redacted] to address her concerns. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We called and spoke with the carholder on 08/20/2015. A credit has since been issued to the cardholder's account, and she does not appear to still require assistance at this time.

We emailed the cardholder a copy of the Questionnaire she will need to fill out on07/16/2015, as she stated she never received the original dispute paperworkthat was mailed out on 06/01.We are currently awaiting additional correspondence.Thank you,[redacted]

We have been in touch with [redacted] to address their concerns. [redacted] has our contact information if they require additional assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Wemade multiple attempts to speak with the cardholder directly; however have beenunable to do so. A credit was issued to the cardholder's account for theexpedite fee she was charged on 09/12/2015.A message has been left with our direct contact information should the cardholderrequire additional...

assistance.Thanks[redacted]

We called and spoke with Ms. [redacted] on 10/23/2015. We have since issued the cardholder a credit for the fees assessed, and escalated the issue. Ms. [redacted]s has been provided our direct contact information should she require additional assistance. Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:I received and email with all the information that [redacted] has  already sent me.   I have emailed [redacted] in the compliance dept 2 times on 8 -21-15 no response. There is nothing included that gives the reason I was denied expect the fact that [redacted] suggest that I entered into an agreement with the merchant.  What I want to know is WHO is the merchant?  I'm being denied for a merchant [redacted] is saying I  entered into an agreement...  sent another email 8-24-15.  Also still have never received a call from [redacted] from the Fraud Services Department that denied my claim dated on 6-5-2015.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They should leave a message...

with contact number to resolve the matter. Need an explanation about the transaction they have been doing on the child support payments they received from Fairfax Child Support office /SDU on my account.
Regards,
[redacted]

Wecalled Ms. [redacted] and the number on file; however her mailbox is full. We alsoemailed the cardholder, and are currently awaiting additional correspondence.Thank you,[redacted]

Hello, We have been in touch with Ms. [redacted] and are assisting her to address her concerns. Thank you!

Hello,
We spoke to Ms. [redacted] on August 22, 2016 and have since resolved her concerns. If further assistance is needed, please contact us directly as shown below.
Thank you,
 
[redacted]
Cardholder Advocacy Specialist
Card Services, Center of Excellence
 
Tel: [redacted]
Fax:...

[redacted]

Complaint: [redacted]
I am rejecting this response because: I...

explained very specifically in my complaint what my issue with eppicard is. I want a letter mailed to me not to have me call them or contact them further,  but explaining why my card was cancelled exactly. If it was canceled with no warning to me due to a compatible I used my card at being breached, I want to now what company and why I wasn't notified before my card was cancelled! ! I want an explanation not to keep talking to people who give me different answers!!!
Regards,
[redacted]

Hello, We have reached out to Ms. [redacted] to assist in resolving her dispute issue. Ms. [redacted] has my direct contact info if futher assistance is needed.Thank you, [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellence [redacted]   [redacted]
[redacted] ...

[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Here is the copy of email from the company[redacted],I was requested to contact you
regarding your concerns. Please contact me at the number below, or
respond to this email with your concerns.[redacted] Cardholder Advocacy SpecialistCard Services, Center of ExcellenceI have responded as the above suggested. My address was outside the USA with them. int he first place and when I applied for the card.My Phone no was also given to them in  [redacted]. Please give them my address again and my Phone no [redacted] and [redacted]It was a falasy claim that they called me. and my address.

The Cardholder Advocacy Group has reached out to Ms. [redacted] regarding her complaint.  Ms. [redacted] had her concerns addressed and at this time she has no additional concerns.  Ms. [redacted] was given the direct contact information of the Cardholder Advocacy Group if she has any additional...

concerns.  [redacted] Cardholder Advocacy SpecialistCard Services, Center of Excellencetel   [redacted] fax  [redacted]

The Cardholder Advocacy Group has reached out to Ms. [redacted] regarding her concerns.  We are working with Ms. [redacted] to have her complaint resolved.  Ms. [redacted] has been provided with our direct contact information in case she has additional questions or concerns.