Conduent

Complaint: [redacted]
I am rejecting this response because: no one has...

contacted me regarding this matter or have they sent out the documents that I requested, in which they claim to have received during their investigation.  It's been  over 3 month since I sent a certified letter requesting those documents  and I still nothing.  I don't think an investigation was ever done, they're just telling customers that to put fear in them thinking they wont ask for the documents they claim to have. I would like my money back as well as the documents used in their investigation. regards
[redacted]

To whom it may concern,I have addressed [redacted] concerns. [redacted] has my contact information should she need further assistance. Thanks, [redacted]

Complaint: [redacted]
I am rejecting this response because: my card still not working, after I was told my card "should" work; it didn't. I was told that this issue was persistent and that the system was rejecting new information. now a supervisor was going to be contacted; I was told to e-mail/call Monday to follow up on the issue. While I really appreciate them calling me back and trying to fix my card I still have to deal with other problems that could have been prevented months ago if only someone just took my phone calls seriously. 
Regards,
[redacted]

Regarding the complaint below, we were unable to make contact with the cardholder, [redacted], over the past week. The good news, however, is that upon review of [redacted]’s account, her [redacted] is fully active and in service – most recently used yesterday  morning without fail. In...

the event [redacted] continues to experience interruptions with her [redacted], please forward her along our cardholder escalations email address [redacted] for swift attention.   Very Best, [redacted]

We have made multiple attempts to speak with Ms. [redacted]; however have been unsuccessfulin doing so. The cardholder has been provided our direct contact informationvia her voicemail should she require additional assistance.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:They sent you that message but have not resolved anything as of yet. They are requesting that I send them some information that was already sent....

I am going to try to resend it but I still want you on the case till I receive my funds.
Regards,
[redacted]

To Whom it may concern, We last spoke with Ms. [redacted] on 12/11/2015. We advised the cardholder the case would be given to our Fraud Analyst for secondary review. The case is still currently pending, and an email was sent to the cardholder advising her we will follow up with her once a final decision has been made. Thank you, [redacted]

Complaint: [redacted]
I am...

rejecting this response because: I did receive one message from [redacted] a few minutes before I received your notification. The reason I am rejecting it is because the statement that they have tried to call me multiple times is not true. I received one voice mail today which is the first time I have been contacted. I left [redacted] a message and will let you know once I have spoken to someone from the company.
Regards,
[redacted]

Thanks for forwarding this [redacted] recipient’s complaint. We were able to confirm that [redacted]’s child support deposits are loading to her [redacted] the day after they are received from her paying agency. We receive a fair number of ** child support complaints pertaining to the...

timeliness of deposits. Unfortunately, [redacted] can only upload the funds when they’re received from the paying agency. It usually take that program upwards of 10 days to send [redacted] deposits via ACH. We attempted to explain the process to [redacted] via the email address included in her complaint. If she would like access to those funds quicker, she’ll have to discuss the matter with her paying agency who is in possession of the funds between payment and deposit. Please let me know if you have any questions.   Very Best,  [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Hello, I called and spoke to [redacted] on 3/18/2016, and let her know that her claim has been paid. She requires no further assistance at this time. Thank you[redacted]

Chesilin [redacted] ID: [redacted] To whom it may concern, Ms. [redacted] has been contacted regarding her concerns and has been assisted with the issue.  If she needs any further assistance she has our direct contact information. Thank you, [redacted] Cardholder Advocacy Specialist Card Services, Center of...

Excellence tel   [redacted] fax  [redacted] Tell us why here...

Wecalled and spoke with the cardholder on 05/19/2015. We advised Ms. [redacted] thatthe documents she faxed in have been received and forwarded to management forreview.Thank you,[redacted]

The CAG is working with Ms. [redacted] and has opened a dispute on her behalf.  Ms. [redacted] has been provided with the CAG's direct contact information and CAG will continue to work with Ms. [redacted] while the case is being resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint  about Eppicard ID # [redacted] has been takin care of . thank you for your help
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I submitted a detailed complaint...

that outlined all of my issues surrounding this situation. The response received by Eppicard is extremely vague and does not address any of my concerns. I am the one who has made several attempts to reach out to them. This further lets me know that Eppicard is not interested in resolving this matter and does not care about providing customer service. The poor customer service is evident and nothing is being done to resolve the problem. It is my recommendation that they read my original complaint and respond after finding a reasonable solution.
Regards,
[redacted]

A review of Ms. [redacted]'s account has determined that additional information is needed from the cardholder in order to process her claim. We called and left our direct contact information on her voicemail, and are currently awaiting additional correspondence.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Revdex.com case #[redacted] Hello, my name is [redacted]. I have not been able to contact [redacted], who is my contact person at Eppicard pre-paid debit card services. She had contacted my around the 11th of December, to let me know I my fraud claim was given to a fraud claim analyst. I have left her several messages in the past two weeks, to try to find out what the conclusion of the secondary review was. She has not returned one phone call, and I know my messages were recorded. Rude is the word I’m thinking of, regarding my treatment by an eppicard representative, when I have been a victim of robbery. I am disabled living on social security, and my son is in college and really needs every dollar of those child support checks for $124.00 every two weeks. Attached is one of the papers in the claim form. It says that 10 days after filing a claim over the phone (THEN AFTER RECEIVING MY LETTER in place of the claim form ) a provisional credit would be dispersed. I did not get a provisional credit. When I called epicure customer service yet again to inquire why I did not get the credit, I was told that the fraud department has the right to choose who gets the credit. NO WHERE ON THE FRAUD CLAIM FORM DOES IT SAY THAT. Eppicard pre-paid debit card added insult on top of injury. Please re-open my case and help me get my money back. Merry Christmas! ?? P.S. the amount I am requesting in refund is $65.98
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The issue is not resolved.Revdex.com:  I have received a total number of ZERO phone calls regarding this issue. In addition, I did receive an e-mail that stated: [redacted],I was requested to contact you regarding your concerns. When you have a moment please respond to this email, or call me at the number below. The e-mail does not address the issue at all, but at least it's an effort. I have replied with this: Good Morning [redacted], Thank you for contacting me. I really just need to access my account online again. I have been locked out for quite some time and calling the automated system on the card neither gives me an option to get assistance with the issue or an option to talk to a human being. From my online research, this seems to be an ongoing problem for many card users. Is there anything being done to rectify the issue?Please advise as soon as possible.  We shall see if anything comes of it. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though their customer service was beyond unacceptable, my situation was fixed by the state of California's intervention.
Regards,
[redacted]