Comcast Corporation

December 29, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: December 10, Re: [redacted] *** [redacted] ** Seattle, WA *** Dear Sir or Madam,This letter is in response to the complaint by [redacted] ***, received in our office on December 10, 2014, in regards to a billing concern.I spoke with [redacted] on December 10, and verified that the promotional package discount expired on November 8, resulting in a rate increaseIn order to resolve this matter to the customer’s satisfaction, [redacted] was offered a month promotional rate for his High Definition Digital Video Recorder (HD-DVR) service.The month promotional rate for HD-DVR service was applied to the account effective December 10, and will expire on December 10, At the conclusion of the promotion, standard retail rates will applyI apologized for any frustration and inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Sheila W.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Comcast applied a credit of $and provided me with years of free ***, effective 11/6/- 11/6/ Regards, [redacted]

June 20, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 8, Re: [redacted] [redacted] Decatur, GA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office June 8, in regard to a billing explanation request I spoke with [redacted] on June 10, and explained that Comcast records indicate that she signed a (2) two year agreement on March 14, for Xfinity home servicesA copy of the contract was mailed to [redacted] on June 18, to retain for her records [redacted] was advised that the early termination fees are validI apologized for any inconvenience and frustration they may have experienced in attempting to resolve this issue I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, ByronP Executive Escalations Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However...this whole experience has been ridiculous! They still don't have the credit amount correctI was supposed to receive a credit amount of$ and today on the website it shows I have a credit of $They can't even get that right! I will be glad when my year agreement is up with these peopleI have been a Comcast customer since the 1990's, and this is how they show their appreciationNot only was I lied to and overcharged, I have spent months trying to get my bill straightened out! What a complete waste of my time The only reason they even sort of fixed it was because I reported them to the Revdex.comIf they hadn't gotten involved, I would still be fighting thisThanks to the Revdex.com, I did get some sort of resolutionIf I have any more issues with Comcast, I will report them again.Regards, [redacted]

February 27, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: February 25, Re: [redacted] [redacted] ** Peoria, IL *** Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] received in our office February 26, referencing a billing adjustment On February 26, 2015, I spoke with [redacted] in regard to her concernsA credit has been applied to her account on February 26, for the reversal of the January 2, return check fee and late feeThe credits will appear on their next billing statement, which will be issued on March 10, I apologized for any inconvenience and frustration she may have experienced in attempting to resolve this issue I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, MrsMG [redacted] Resource Recovery Specialist

From: R***, Jose< [redacted] [email protected]>Date: Fri, Mar 11, at 3:PMSubject: Updated Revdex.com Response - Case# [redacted] | Current Status: Pending Revdex.com Decision on Unresolved/Judged ResolvedTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> Good Afternoon [redacted] , Kindly, have the attached response added to Revdex.com Case# [redacted] for [redacted] , [redacted] The case is currently in “Pending Revdex.com Decision on Unresolved/Judged Resolved” status Thank you very much! Jose R [redacted] Corporate Regulatory Specialist John FKennedy BlvdPhiladelphia, PA Office: ###-###-####

-------- Forwarded message ---------- sans-serif;">From: [redacted] Date: Mon, May 18, at 1:PMSubject: Complaint # [redacted] - [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> This email is to inform the Revdex.com that the complaint , # [redacted] , I filed with your origination yesterday, March 14, 2015, has been resolved with Comcast They have agreed to refund all charges in question ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have been told in the past that credits were to be applied to my account only to find that they have not been applied When I spoke with Zach at Comcast yesterday he informed me that while he did see that I was given a $credit for the technical visit, the credit for time without service was not applied to my account as I had been promised on May 26th Therefore, until I receive the statement on June 25th showing all credits due me on the account I am not able to to accept any verbal assurances that the matter has been resolved as promised Regards, [redacted]

April 29, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Re: [redacted] [redacted] Decatur, GA [redacted] Revdex.com File Number: [redacted] Date of Notice: April 21, Dear Sir or Madam: This letter is in response to the above-referenced complaint submitted to the Bureau by [redacted] ***Comcast sends a copyright alert to customers when it has received notice from a copyright owner or its authorized agent stating that the customer may have infringed upon the copyright of one or more of its owner’s worksWhen Comcast receives these types of notices, it is obligated to forward the notice to the subscriberComcast does not disclose any personal information about those subscribers to copyright owners unless required by court order in which case the customer will have the opportunity to challenge any disclosure before it is made Upon receipt of this complaint, Comcast Security personnel conducted an investigation regarding [redacted] ***’s complaintComcast personnel identified the source of the problem and corrected it on April 21, On April 27, 2016, a Comcast Customer Security Assurance technician contacted [redacted] to advise him of the aforementioned information and address any other concernsThe technician provided his direct contact information so that [redacted] can contact him with any further questions or concernsI trust this letter provides your office with the information required in this matter Sincerely, Customer Security Assurance ###-###-####

April 19, Revdex.com of Metro Washington DC & Eastern Pennsylvania J [redacted] F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: 4/11/ Re: [redacted] [redacted] Orlando, FL***- [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] ***, received in our office April 11, referencing a service upgrade request I attempted to contact ** [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on April 7, the account was upgraded as requested effective April 7, Upon speaking to our Retention team, ***l was unable to process the request for a service upgrade due to the policy and procedure of re-contracting services I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Chango B [redacted] Executive Support Analyst

January 26, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 19, Re: [redacted] [redacted] Los Altos, CA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office January 19, regarding a service disconnection request I spoke with [redacted] on January 19, and confirmed that a disconnection of service has been completed, effective January 19, Our records show that [redacted] requested a disconnection of service on December 7, 2015, but due to an automated system error the disconnection order was cancelled instead of completed I have issued a one-time credit to [redacted] account to clear the remaining account balance per our Comcast Day Money Back GuaranteeThe credit was issued on January 19, and applied to the account balance as of January 20, I have advised [redacted] that the account is closed and in good standing with no further payment due I have apologized to [redacted] for any frustration experienced when attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Nicholas B Executive Customer Relations Comcast | West Division

August 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 21, [redacted] P.OBox [redacted] Lodi, CA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding XFINITY by Comcast service Upon receipt of this complaint, Comcast security contacted [redacted] to investigate his concernsUpon contact, [redacted] informed Comcast security that he did not wish to have his allegation of theft investigated and was only concerned about his billing concern A review of [redacted] ’ billing was performed and it was determined that he is being billed as quoted on the April 2, sales callThe billing on the account is accurate and there are no records to substantiate [redacted] ’ claim he was quoted the price referenced in his complaintA Comcast representative attempted to contact [redacted] on August 1, to explain his billing in detail but was unsuccessful in reaching himA direct contact number was left in case he wishes to further discuss his billing I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Justin B [redacted] Supervisor, Regulatory Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The statement by comcast is not true. I have in fact spoken with Mark via email and have the emails to prove it. He was not helpful and actually tried selling me a different product claiming it was cheaper when in fact is was the same as I am paying now with all the included fees. Regards, [redacted]

April 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 8, Re: [redacted] [redacted] Boca Raton, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office April 8, regarding a billing concern I spoke with [redacted] (authorized user on the account) on April 12, 2016, explained the bill, and advised that the credit request is not justified and has therefore, been deniedOn January 29, a technician received authorization form [redacted] for the additional charges and the additional workThe additional work consisted of three wall fishes and the activation of three outletsThe custom fees are valid as prior authorization to complete the work is requiredA copy of the work order was mailed to [redacted] showing the signature authorizing the work at the service address On April 12, 2016, A month discount code was applied the account, effective April 12, and will end May 11, I apologize for any inconvenience experienced while attempting to resolve the matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Dominique R Executive Customer Relations

December 23, 2014 BBB of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: December 10, 2014 Re:... [redacted] *** [redacted] ** [redacted] *** Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office December 10, 2014 referencing a billing adjustment. On December 16, 2014, I spoke with [redacted] in regard to his concerns. An adjustment has been applied to his account to honor out 30 Day Money Back Guarantee program. The adjustment appeared on his next billing statement, which was issued on December 16, 2014. I advised [redacted] his account has been disconnected as of December 8, 2014 and he does not have a balance owed to Comcast. I apologize for any inconvenience he may have experienced while attempting to get his issues resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Teresa L.Executive Customer Relations

November 28, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: November 13, Re: *** [redacted] *** [redacted] *** Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , received in our office November 13, referencing service equipment charges I spoke with [redacted] on November 17, and informed him that I confirmed the new modem equipment had been added on November 14, The shipping and change of service fees were removed from their account as of November 24, The additional equipment added in error was also removed effective November 17, The credits will appear on the next statement dated December 19, I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, MsSC [redacted] Executive Escalation Specialist

July 11, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: June 28, [redacted] ***Punta Gorda, FL [redacted] Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] [redacted] regarding a service disconnection request On June 29, 2016, I spoke with [redacted] and scheduled a disconnection of service effective June 24, as requested I explained that the disconnection of service generated a prorated credit leaving the account with a final credit balance I explained that a refund check will be mailed within 4-weeks and I will follow up on August 03, to confirm receipt of refund I apologized for any inconvenience experienced attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Richard CExecutive Customer Relations

March 15, 2016 BBB of Metro Washington DC & Eastern Pennsylvania 1880 John F Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: March 08, 2016 Re: [redacted] ... [redacted] Key West, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office March 08, 2016 in regard to billing concerns. I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concerns. Unfortunately, my attempts were unsuccessful. However, we would need to speak with [redacted] to explain that per the collections department, documentation of credit the inquiries is required. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Vashty M Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not looking for an adjustment, I would like the cancellation fee that I was informed of by a representative from Comcast, had I known the cancellation fee or if I had a copy of my agreement I would not have contacted you all. But, since I did not I went to your company seeking information that your employees should have the correct answer to, whether they do or not is not my concern. Regards, [redacted] ***

May 26, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 19, Re: [redacted] [redacted] San Francisco, CA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , received in our office on May 19, regarding a service related issue I spoke with [redacted] on May 24, and confirmed the service related issues were resolved on May 22, by replacing the outside line at the locationA credit was applied to the account on May 24, for the service issues experiencedThe credit will appear on the next billing statement, which will be issued on June 3, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### ex [redacted] Regards, Barbara V Executive Customer Relations