Comcast Corporation

July 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 21,
*** ***
*** *** *** *** * *** *** Richmond, VA *** Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding XFINITY service
On July 22, 2016, I contacted *** *** and explained our position as detailed in our response letter dated July 18, 2016, which has not changed
*** *** was advised the credit check that was performed on May 26, has been corrected and the credit bureau has been notified as of May 31, *** *** will receive a confirmation letter within business daysWe received confirmation from our accounting team on July 18, that this was completed
I explained the bill, advised the credit request is unjustified and has been deniedI apologized for the inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ***
Regards,
Colleen B*** Executive Customer Relations

September 22, 2015Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: *** Date of Notice: September 12, 2015Re: *** ** ***
class="Apple-tab-span" "white-space:pre"> *** *** *** * *** *** Jacksonville, FL ***Dear Sir or Madam,This letter is in response to the complaint filed by *** ***, received in our office September 14, in regard to service concerns.I attempted to contact *** *** several times, using all resources provided, to discuss the above referenced concerns Unfortunately, my attempts were unsuccessful However, our records indicate the last service visit was on December 14, I reviewed the account and confirmed that the account was set up with Performance Internet at 25MBPS on September 22, with a month promotion, effective September 22, and will expire September 22, After promo expires standard retail rates will apply.A credit was applied to the account on September 22, for service issues and will be reflected on the October 06, billing statement In order to further assist direct contact with *** *** is required I apologize for any inconvenience experienced in attempting to have this matter addressed.I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-####Regards,Desaree MExecutive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

July 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: July 22,
Re: *** ***
** *** ***
Windsor Mill, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office July 22, in regards to a billing concern
I spoke with *** *** on July 23, and provided an explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion endsThe billing on the account is accurateThe previous rates expired July and she was placed in a new twelve month Digital Voice with Internet Blast services, effective July 8, At the conclusion of the promotion, standard retail rates will apply
A credit adjustment was applied to the account on July 23, for overcharges of phone and internet service in June The adjustment will appear on the next billing statement, which will be issued on August 7, 2015.I apologized for the inconvenience and delays they experienced while addressing their concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darlene P***
Executive Customer Relations

On January 13, I submitted a complaint with the Revdex.com, complaint #***I paid a $fee on January 16th, to forego the credit check to obtain service and I was informed that my credit report inquiry would be reversed within 30-daysAs of June 16, 2016, it has been days and Comcast has not yet removed this credit inquiryI never authorized the original credit inquiry, and Comcast charged me a $fee and I have not received what was promisedComcast disputed my credit card disputeThis company has impacted my credit score without my authorization, has charged me $to forego a credit check and still performed one, and illegally ran my credit without my permission the first timeORIGINAL COMPLAINT: I went to sign up for Comcast service online and was asked to provide my social security numberI called comcast to set up a new account and was told that was to verify my credit, and if I did not want to provide my social I would need to go into a comcast office and provide my photo IDI did so and told Randy G*** that I did not want a credit check performed and I was handing them my id in lieu of my socialOn January 12th, I received a notice from my credit tracking service that I had a hard inquiry performed by comcastI called billing today January to have them remove the hard inquiry because I did not authorized itThey refused to do so unless I paid a $feeI told the manager Jessica that I would not pay a $fee when they illegally ran my creditThere is a class action lawsuit against comcast because they ran the credit of customers who paid the $fee Refund of my $fee as my credit was still run when I was told it was going to removed

December 11, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: December 8, 2014 Re: ***
*** *** ** *** ** *** *** *** ** *** Dear Sir/Madam: This letter is in response to the complaint filed by *** ***, received in our office on December 08, 2014, in regards to his billing concern. I spoke with *** *** on December 10, in regard to his concernsI explained to him about the recent changes with the auto pay, as was also notated in his November 6, billing statement, and an update to his financial institution was necessary to keep the auto pay schedule uninterrupted A credit was applied to the account on December 5, for the late feeAn additional credit was applied to the account on November 10, as a courtesyThese credits will appear on the billing statement dated January 1, 2014 I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Kimberly D***Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 19th
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: September 15,
Re: *** ***
*** ** *** *** Miami, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office October 7th, regarding his service concerns
I spoke with *** *** October 19, and confirmed that a survey of his property was completed on October 19, by our Construction Department and a route for the cable plant was found which will prevent any further conflictsThe construction work is expected to be completed around the end of November
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Desaree M
Executive Customer Relations

May 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 22,
Re: ***
***
* *** ***
North Reading, MA
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 22, in regards to receiving promotional rates
Upon receipt of this complaint, I spoke with Mr*** on April 26, An installation appointment was completed on April 28, 2016, at which time a technician upgraded the modemMr*** confirmed that his services are working correctlyA credit was applied to the account on April 28, and will be reflected on the bill statement dated May 4,
On April 28, 2016, Mr*** accepted a month promotional rate for the HD Complete Triple Play packageThe monthly price rate will remain the same for the years and 2, effective April 28, through April 27, Effective April 28, through April 27, 2019, the monthly price rate will increase into the third year rateAt the conclusion of the promotion, standard retail rates will applyThis will be reflected on the billing statement dated May 4, I apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jodi G***
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not advised when I set up service that there was a limit that I hadEven if they sent out the information, it was sent after I started serviceI have had comcast for several years in the past and never had a cap on serviceTherefore, I cannot automatically assume that the service has changedThey were responsible for telling the customer (myself) that their policy had changedI did not get that informationTherefore, the additional charges needs to be removed
Regards,
*** ***

May 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: May 2,
Re: *** ***
*** *** ***
Jonesboro, GA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 2, regarding service related issues
A Comcast representative spoke with *** *** on May 10, and confirmed the service related issues were resolved on May 9, by replacing the outside drop and repairing internal wiringA credit was applied to the account on May 13, for the service issuesThe credit will appear on the next billing statement, which will be issued on May 17, I apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Andrea F
Executive Customer Relations

December 30, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number:
*** Date of Notice: December 19, 2014 Re: *** *** *** *** *** ** *** * *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office December 19, 2014, regarding a rebate card On December 19, 2014, I spoke with *** *** and informed that the rebate code was inadvertently removed from his account during billing correction, which caused him to not receive the rebate cardDue to this, a credit was applied to his account in lieu of the rebate card on December 17, The credit will be reflected on his next billing statement, which will generate on December 24, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Missy P***Executive Customer Relations

August 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 26,
*** ***
*** *** ***
Utica, Michigan *** Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On August 2, 2016, I spoke with *** *** ***, authorized user on Heather Hillewaere’s Comcast account*** ***’s maiden name is *** *** *** confirmed the issue was resolved on August 1, by the technician completing the XFINITY Home Security installationOur records indicate the delay in completing the installation was due to limited quotaOn July 25, 2016, a credit was applied to the account for a missed installation appointment
In an effort to reach a satisfactory resolution, on August 2, 2016, a monthly discount was applied to the account for monthsThe discount is effective August 1, and will expire on August 1, The change of service and credit will reflect on the first billing statementAn apology was provided for any inconvenience and frustration in attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Heather M
Executive Customer Care Specialist

May 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: May 9,
Re: *** * ***
*** *** *** ***
Little Rock, AR ***
Dear Sir or Madam,
This letter is in response to the complaint by *** * *** received in our office on May 9, in regards to a billing concern
I spoke with ***, who is an authorized user on *** *** ***’s account, on May 18, and provided an explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion ends*** currently subscribes to our month XFINITY Starter Double Play at a promotional rate from April 28, until April 28, The billing on the account is accurate
Our records indicate that once this pricing ends, a Comcast representative will renew the promotional rate for an additional year, effective April 28, until April 28, After the promotional rate ends, standard retail rates will applyThe promotional rate does not include equipment, taxes or feesOur records also indicate that the *** premium movie channel currently on the account at no charge will also be renewed until April 28, I apologize for any inconvenience experienced in attempting to have this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Matthew W
Executive Customer Relations

Revdex.com:Foremost, I truly appreciate Charlotte's initiatives in working to resolve this matterAs long as the derogatory remark is removed from any and all credit reporting agencies within days, then I find that this resolution is satisfactory to meIn addition, please note that I did respond to Charlotte (see email thread below)I'm not sure if reply messages are received in a general inbox and/or a timely mannerThis could result in miscommunication for many customers trying to reach out to them to resolve issues, not just my particular caseThis is an area that needs to be improved upon in order to ensure that they are receiving any and all messages.
Regards,
*** ***
Hello Charlotte,
This is *** *** following up with youIt appears as though replying to your emails go to a general inbox, which results in a delay to you receiving my messageAlthough I left you a voicemail and sent you an email two days ago, I personally want to thank you for taking the initiative to resolve my Revdex.com concern and remove the collections account from my credit report.
If you have additional questions, please do not hesitate to contact me.
Kind regards,
*** ***
On Mon, Mar 23, at 12:PM, WST - Comcast Executive Customer Relations 3 wrote:
Ms***,
I wanted to follow up with you regarding the Revdex.com concernI’ve sent the account to collections and have been informed, the process to remove the inquiry can take up to 30-days but will be removedYou will receive a deletion letter to the address providedIf you have any questions, please contact our office at ###-###-#### or via email
Sincerely,
Charlotte
From: WST - Comcast Executive Customer Relations 3 Sent: Friday, March 20, 11:AMSubject: Comcast Service-Revdex.com rebuttal
Dear Ms***,
Thank you for contacting Comcast Executive Office via the Revdex.com in regards to your rebuttal
I will be assisting Kathy with her case load and will manage the requestAccording to your email, you’ve made the payment in full and are requesting the removal of the account from the credit report
I have forwarded the request to Collections and will send an updated email once confirmedIf you have any questions, please contact our office via email or at the phone number below
Sincerely,
Charlotte G
Executive Customer Relations
Comcast| West Division
Office: ###-###-####
M-F: 8:30-5:(MST)

August 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 6,
*** ***
*** *** *** ***
Galesburg, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On August 8, 2016, I spoke with *** *** and provided a detailed explanation of their billing statementsOur records indicate on April 19, 2016, that *** ***’s account was repackaged into a promotional offer with a 24-month agreementOn June 13, 2016, the account was disconnected and assessed an early termination fee on June 14,
As a courtesy, a credit was applied to the account on August 18, 2016. *** *** will receive a refund in the form of a check by September 20, I corresponded via electronic mail with *** *** on August 18, 2016, to advise him of the above informationAn apology was provided for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Bethany A
Executive Customer Care Specialist

September 8, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of
Notice: August 26, 2016*** ** *** *** *** ** * Forest Park, GA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing adjustment. On August 31, 2016, I corresponded with *** *** via e-mail and advised an adjustment was applied to the account on August 26, to cover the cost of the installation feeThe adjustment appeared on the billing statement issued on August 27, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Shandra A.Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The Double Play offer for $for years DOES exist and we have a mailer that was sent from Comcast that substantiates that claim. The first time when we called to sign up for the Double Play offer the sales representative saw the offer and made us aware that we would not qualify for the $*** gift card due to the fact it was only offered with qualifying Triple play package. The fact that there are no notations or record of activity on the account is rather unacceptable. To further substantiate this Double Play offer for $for years Jasmine at the Comcast Service center was able to find the offer why can't any other Comcast representatives find that offer
I need a call back from MsCoplin to rectify our current package deal
Regards,
*** ***

April 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 11,
Re: *** ** ***
*** ** *** **
Bentonville, AR ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office April 11, 2016, referencing equipment charges
I spoke with *** *** on April 11, 2016, and advised that the equipment listed on the old account was removed on April 11, 2016, as a courtesyThe refund check was issued on April 12, and confirmed the refund should be received 2-weeksI apologized for the inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Matthew F*
Executive Customer Relations

July 19, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice:
July 13, 2016*** ** *** *** **. Benton, TN ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing adjustment. On July 13, 2016, I spoke with *** *** and an adjustment was applied to the account on July 13, covering the cost of the service call fee Comcast will charge a service call fee for technician visits that are required as the result of a failed self-installThe adjustment will appear on the final billing statement that will be issued on August 2, 2016. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Andrea F.Executive Customer Relations