Comcast Corporation

August 15, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice:
July 28, 2016*** *** *** *** *** Garnet Valley, PA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a collection notice received On July 28, 2016, I spoke with *** and advised there is an existing balance on the account for which proof of payment is required to clear the account A final payment made on June 7, was returned for insufficient funds on June 24, 2016, which caused the account to be sent to collections *** made the payment over the phone on July 28, 2016, and the collection agency been notified as of August 1, *** can expect to receive a confirmation letter from the collection agency within daysAs a courtesy I credited the returned payment fee on July 28, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,James S.Regulatory Executive Relations

October 31, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice:
October 18, 204 Re: *** *** *** *** *** *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office October 21, regarding technical difficulties with their service. I spoke with *** *** on October 21, and scheduled a service callThe service related issues they experienced are no longer an issueThe service related issues were resolved on October 26, by replacing the digital equipment I attempted to contact *** *** after the service call but my attempts were unsuccessful Credit has been applied to her account from August 20, through September 4, for loss of serviceThe credits appeared on their September 15, billing statementAdditional credits were applied on October 30, and will appear on November 15, billing statement We would need to speak with *** *** directly is there are still service related issues. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext *** Regards, Sheila W.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It is unfortunate that a customer must spend their time fighting this business to achieve reasonable results
Regards,
*** ***

June 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 16,
*** ***
** *** *** *** ***
Laurel, MD ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** ***, which was received by our office June 16, 2016, regarding installation of service
On June 23, 2016, I spoke with *** *** and advised there is an existing balance on the account at this address that must be paid in full in order for service to be installed at this address, as this is considered to be the same household
I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eugene B*** Executive Customer Relations

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 2,
Re: *** ***
*** *** ***
Weston, FL
***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office on January 2, in regards to service related problems
I attempted to contact *** *** several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on January 9, 2016, per the account history *** ticket was resolved stating problem was cleared in testingThe services were restored and working properlyWe apologize for any inconvenience and frustration they may have experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Norma R
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because Comcast has not yet followed through on the incentive as promised or taken any action to address my claimsI received a call from a customer service representative named Latoya who informed me she would be looking into the matterI received no further contact until this message sent through the Revdex.com, which is a copy-and-paste of Comcast's previous letterAgain: I was offered an incentive that I signed up for and specifically requestedI had no control over what package Comcast put me under behind the scenesI simply requested "the one with the $*** gift card" and the customer service member assured me that was what I was going to getI would not have signed up for Comcast's services without that incentiveAdditionally, I located and scanned the original mailer I receivedIt is attachedAs part of my first contact with Comcast in August 2016, I was told that the mailer offering the incentive would be enough evidence to issue the full gift cardI am not accepting the $gift card that was sent to meIt has been shreddedI would like the $gift card I am owed
Regards,
*** ***

March 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 8,
Re: *** ***
*** ** *** *** ***
Arlington,
VA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office March 8, regarding service related issues
I spoke with *** *** on March 17, and confirmed that a service appointment is scheduled for March 19, The scheduled service appointment was cancelled by *** *** on March 19, Unfortunately, my attempts were unsuccessful in contacting her to reschedule a service appointment
A credit has been applied to *** ***’s account on March 8, for reactivation feesThe credits will appear on their April 1, billing statementI apologize for any inconvenience and frustration they may have experienced in attempting to resolve this issue and multiple service visits
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eugene B*** Executive Customer Relations

February 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: January 15,
Re: *** * ***
*** *** *** Swarthmore, PA ***
Dear Sir or Madam,
This letter is in response to the complaint filed with your organization by *** *** ***, an authorized user of *** *** ***’s Comcast account
Comcast’s records indicate that effective January 1, 2016, the channels referenced in *** ***’s complaint were moved to a different service tierAffected customers received at least thirty (30) days prior notice of the change and *** *** was notified of the change in her December billing statement
Comcast is committed to providing customers with the best value and most viewing choicesHowever, as programming costs continue to increase significantly, we are looking at our contractual rights to move channels as a way to help us reduce those costs while continuing to make those channels available to customers who want to watch themThese are not easy decisions, and we know that some customers will be disappointedWe understand choice is important to our customers, and these channels will continue to be available but in a different package
On January 20, 2016, I contacted *** *** to advise her of the aforementioned information*** *** stated that she considers this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Patricia C*** Comcast Executive Customer Relations

June 21, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: ***Date of
Notice: June 3, 2016 *** *** *** *** Atlanta, GA *** Dear Sir or Madam:This letter is in response to the complaint filed by *** *** ***, which was received by our office June 3, regarding an installation request On June 8, 2016, I corresponded with *** *** via email and confirmed the installation of new services was completed on May 26, On June 10, a sales technician provided instructions on how to use the features of the telephone service and validated that all of the Comcast provided services were working. A credit will be applied to the account for the delay of services which will appear on the billing statement dated July 2, 2016.An apology was extended to *** *** for any inconvenience and frustration experienced in attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Chango *** B***Executive Support Analyst

June 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 8,
Re: *** ***
*** *** ***
Yuba City, CA, ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 20, regarding a refund concern,
I attempted to contact *** *** several times, using all resources provided by the customer, to discuss her concernsUnfortunately, my attempts were unsuccessfulI was able to locate the right account and we have processed another refund check for *** *** on June 11, The refund should be received within 7-business days, at the updated address that we have on file
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael M
Executive Customer Relations

October 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: September 24,
Re: *** ***
*** *** *** Woodbridge, VA *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office September 25, regarding a billing issue
On October 8, I spoke with *** *** and provided a credit to his account for the recent services issues which will appear on the November 7, billing statementI apologized for any inconvenience this may have caused
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Corey *I***
Executive Customer Relations

March 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 9,
Re: *** ** ***
*** * *** ** *** **
Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office March 9, in regard to a downgrade of service
A Comcast Representative attempted to contact *** *** several times, using all resources provided, to discuss the above referenced concernsUnfortunately, our attempts were unsuccessfulHowever, our records indicate *** ***’s services are still currently connectedFurther, our records do not indicate a disconnection request was made*** *** contacted us on March 2, and discussed the internet connection not working properlyIn order to address *** ***’s concerns contact is necessary
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Sarah at ###-###-#### Ext***
Regards,
Sara R
Executive Customer Relations

February 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 5,
Re: *** * ***
*** *** *** *** *** Seattle, WA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 5, in regard to billing concerns
I spoke with *** *** on February 10, regarding the billing concerns*** *** will go to our local office to downgrade the services once the porting of the phone number to another service provider has been completedAt this time, the port out is scheduled to completed by February 29, *** *** will also contact me directly once the downgrade of the services has been completed so that the pricing originally quoted can be honoredI apologized for any inconvenience or frustration experienced while attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Liz V
Comcast | Executive Customer Relations

August 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 9,
***
***
*** *** *** ***
Alexandria, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a downgrade of service request
On August 17, 2016, I spoke with *** *** and confirmed the account has been downgraded as requested, removing phone service effective July 29, and backdated to July 6, A Blast Internet promotion was added effective from July 6, through July 29, After the promotion expires, standard retail rates will applyA credit was applied to the account on August 17, for the billing issuesThis credit will appear on the next billing statement dated September 22, I apologized for any inconvenience this may have caused
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eugene B***
Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I am disappointed that it took this complaint to get satisfactory customer service.
Regards,
*** ***

I have filed complaint with no productive resolution from ComcastI was contacted by Sarah E*** in the executive office and was advise that managing technicians would come to solve my extensive issues regrading the lack of adequate serviceNon management technician's arrived for the appointment and installed a new cable cord from the outside box to my residenceThe exposed wired still remains in by back yard my children are unable to play outside for I fear for their safetyThen the very next day my service was out againI contacted MsE*** again to advise her of the issueShe left a very non detailed message with just her name and telephone number onlyI contacted the executive office the same day she was unavailable so I left a detailed message with her Co worker who advised she would have MsE*** call me back and offered to schedule an appointment again the next dayI advised of my schedule and she advised Comcast would accommodate my availabilityThe technician called and advised he would be at my house an entire hour earlier than my appointment which I had already advised and confirmed the executive office of when I was available and the agreed to accommodate me since I have had extensive issuesA week after the appointment I received a call from Comcast and I was advised that they would come and install new equipmentThis was approximately weeks agoSince then I have not heard from MsE*** or anyone from Comast Since then my cable and Internet have gone out for days and then again this eveningComcast is very lazy and untruthful in regards to providing the service they advertise they provideOther than the friendly technicians that have come to my home all the other aspects of the service they provide is very mediocre and sadMy cable bill is extremely pricey and since they are being paid for service they should actually provide the good service they claim they offer when signing up for servicesI have had an astronomical amount of service issues with Comcast since the instillation of their services in This is the second business Bureau complaint I have filed and my issues go unresolvedI am not sure what to do at this point but to file a lawsuit against Comcast to hopefully recoup some of the money that I have wasted on inadequate service I would like to receive the service I pay forI would like Comcast to keep their word in regards to what's stated to the customerI would like Comcast to compensate me for when my service is out and not workingI would like for Comcast to send a technican out to repair or replace the outside and inside equipment that is extremely outdated and which seems to be faulty and the reason why I do not get adequate service

March 25,
0in;">Revdex.com John FKennedy Blvd., Suite Philadelphia PA Complaint Department
Re: *** ***
*** *** ***
Arlington, TN ***
Revdex.com Case Number: ***
Date of Notice: March 9,
To the Bureau:
This letter is in response to the above-referenced inquiry submitted to your office *** ***
The XFINITY WiFi network offers consumers the ability to sign into WiFi access points throughout Comcast’s service area to connect to the InternetThe Home Hotspot feature creates an at-home extension of the XFINITY WiFi network by broadcasting an additional WiFi signal that any XFINITY Internet subscriber can use to sign in and connect to the Internet
On March 11, 2016, a Comcast Customer Security Assurance technician contacted *** *** to advise him of the aforementioned information and address any other concerns*** *** advised the representative that since filing this complaint, his issues were resolved over the phoneThe technician provided his direct contact information so that *** *** can contact him with any further questions or concerns On March 19, 2016, Comcast’s records indicate that a service visit was conducted at *** ***’ residence, and the technician replaced a defective connector in his home On March 21, 2016, a Comcast Executive Customer Relations representative contacted *** *** to follow up on the service call that was performed on March 19, *** *** informed the representative that he is no longer experiencing connectivity issuesThe representative provided her direct contact information should *** *** have any further questions or concerns I trust this letter provides your office with the information required in this matterI am providing a copy of this letter to *** *** so we can be contacted with any further questions or concerns
Sincerely,
Customer Security Assurance
###-###-####

February 13, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: February 5, 2015 Re: ***
*** *** *** *** Hephzibah, GA *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office February 5, regarding technical difficulties with their service. On February 5, 2015, I spoke with *** *** in regards to her concernsA service call was scheduled and completed by a Comcast technical supervisor on February 7, The intermittent internet issues were due to *** *** having nine devices connected to a wireless *** deviceThe Comcast technical supervisor was able to swap the wireless *** for a dual band *** and split the devices between two frequenciesThe Technical supervisor was able to confirm with *** *** that the technical issue was resolved. Account review indicates the last service call completed for internet issues was on November 15, and the time prior was on June 19, *** *** was given a credit for the time she was not able to use her Comcast services on February 13, The credit will reflect on her bill statement dated March 5, I apologize for any inconvenience this matter may have caused I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ***. Regards, Crystal H.Comcast Executive Customer Relations Specialist

July 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 14,
*** * ***
*** * *** *** ***
Aurora, CO ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** * *** regarding a refund
On July 27, 2016, I spoke with *** *** and explained that our records indicate that a credit was applied to the account on January 22, for the early termination fees*** *** was advised that no refund balance is owed on the accountI apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### EXT***
Regards,
Shantau H
Executive Customer Relations
West Division
M-F 8AM-4:30PM