Comcast Corporation

May 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 29,
Re: *** ***
*** ** *** ***
Aurora, CO ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 29, referencing a credit report dispute
I communicated with *** *** via email on May 5, and advised that a credit inquiry removal was submitted on May 5, The credit bureaus have been notified and *** *** is aware the credit inquiry will reflect as a soft, non-credit impacting inquiry and may take up to days from May 5, to update on the credit report
In addition, I confirmed a courtesy credit was applied to *** ***’s account on March 15, This credit reflected on his billing statement, issued on April 5, I apologized for any inconvenience or frustrations experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Shirley K
Executive Customer Relations

April 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 6,
Re: *** ***
*** *** *** **
Apt#***
Charleston, SC ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 6, regarding service related issues
I spoke with *** *** on April 23, and confirmed the service related issues were resolved on April 22, during a service call visitThe technician resolved the service related issues by relocating the modem and replacing a defective connectorI apologized for any inconvenience experienced addressing and resolving this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Renesha K
Executive Customer Relations

December 8, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: November 21, 2014 Re: ***
*** *** *** ** *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** *** received in our office November 21, referencing a billing adjustment On December 2, 2014, I spoke with *** *** in regard to his concernsI have confirmed that *** *** has canceled his service as of November 8, An adjustment has been applied to his account on December 1, for canceling services within days of the install under the Comcast Customer GuaranteeThe adjustment will appear on their next billing statement, which will be issued on December 7, At this time the account shows a zero balance. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Ralph G***Executive Customer Relations TeamComcast Cable Communications, LLC

March 9, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: *** Date of Notice: February 22, 2015 Re: *** *** *** *** *** *** Buford, GA *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office February 22, in regard to receiving promotional rates. On February 24, 2015, I spoke with *** *** in regard to his concernsI confirmed that the Double Play offer referenced was from November 2014, is not currently available, and there are no notations to suggest this promotion was promised to *** *** at any point On March 4, 2015, I spoke to *** *** and explained a new promotional rate for months promotional offer for cable and internet services effective February 27, *** *** is aware, this offer will expire February, I have also advised of the monthly rates for the DVR equipment The account has been adjusted on February 20, for prorated charges and the retention of the customer’s serviceThis credit will appear on the next billing statement which will be issued on February 28, I apologized for any inconvenience she may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, MsSC***Executive Escalation Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am not the one who request to disconnect the service that I was having with them while I was paid them beyond the day they terminate my service on the weekend of 2/21/Saturday without any notification and I returned their equipments on 2/24/fully but fifteen days later they send some one on sunday around 7pm to my House to collect money and equipmet that I returned all and they are doing all these as if they are big but above the law, but I am glad they admitted that call wasn't from me even if it is too late to my concern and we all make a mistakes but learn out of our past mistakes
For Revdex.com I thank you for your great help to resolve this problem and I rest my case if they stop every thing that they try to bother me by coming to my house to collect money and the equipment that I returnedRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Although there has been a huge improvement in the Comcast services, do to past experience, we are giving the solution moretime to prove out. The most problematic service voice communication in particular needs more calls to verify.However, I thank Tom C***, and Jim and his team for working vigorously on our problems and the improvements we have seen
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the check and MrA g*** was very helpful and he went above and beyond to make sure I was taken care off
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Shaunda told me that e-mail including $installation fee is not a final billComcast try to send me a final bill without a installation feeSo, I told her stop horrible excuses, I want to written communication(documented) in order to prove to the future instead of phone, but she refusedComcast never apologized for the behavior to deceive peopleIt`s time to filing a complaint to ILAttorney General and FTC
Regards,
*** ***

June 26,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 16,
Re: *** ***
*** *** *** Tallahassee, FL
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office June 16, in regard to a billing explanation request
I spoke with *** *** on June 22, regarding his billing concernsI provided a detailed explanation of the overall bill to include monthly charges, current service package, promotional timelines and current balanceI explained to *** *** that the account was set up with a month promotion for the DVR (digital video recorder) on December 19, and expired December 21, at which time retail rates appliedI advised *** *** that an additional promotion for the DVR service was added to the account on June 21, 2015and will expire June 21, at which time retail rates will apply
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joy R
Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, even though it wasn't what I was originally promised, we did come up with a solution that works and is much more agreeable than what was going on so thank you for your quick actions in handling this matter.
Regards,
*** ***

August 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: July 28,
Re: *** *** *** *** Houston, TX
***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office July 29, in regard to a credit request
I attempted to contact *** *** several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulAfter reviewing the account, the *** service is part of his package as a free service, a credit for month of the *** service was placed on his account on August 5, and will be visible on his next bill dated August 26, We would need to speak with *** *** to address any other concerns
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### * ***
Regards,
Mark M
Executive Customer Relations

May 13, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: *** Date of Notice: May 4,
2016 Re: *** *** *** *** *** Lancaster, PA Dear Sir or Madam,This letter is in response to the complaint filed by Mrs*** ***, received in our office May 4, 2016, in regard to a billing explanation request A Comcast agent spoke with Mrs*** on May 4, 2016, and apologized for the concerns referenced in this complaint We confirmed that the date selected for a postdated payment could be no further than seven (7) days out from the date it is entered Mrs*** declined to enter a payment at this time and is aware she may contact our office at the number below or our call center at 1-800-COMCAST (###-###-####) to set this up.I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Matthew F*Executive Customer Relations

August 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 5,
*** **
***
*** *** ***
Allen Park, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding her XFINITY services
Comcast’s records indicate on August 8, 2016, a service technician was dispatched to *** ***’s residenceDuring the visit, the technician replaced a connector outside of the residenceThe equipment was tested and showed all signals are operating to specifications
Upon receipt of this complaint, I attempted to contact *** *** several times to discuss her concerns and apologize for any inconvenience or frustration experienced attempting to resolve this matterUnfortunately, my attempts were unsuccessfulI welcome *** *** to contact me directly so that I may confirm all of her service concerns have been addressed and resolved
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### ext #***
Regards,
Bethany A
Executive Customer Care Specialist

I accept the outcome, but would like to note that when I entered a year agreement to stay with the company, they agreed my rate would be fixed for years The company never disclosed the rate would change at all, which it did within months of the start date, let alone at the expiration of the month promo periodRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 22, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date
of Notice: August 4, 2016*** ** *** *** *** *** Jacksonville, FL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a service disconnection request On August 9, 2016, I communicated with *** *** by email and confirmed that the services were disconnected effective July 18, as requestedAs a courtesy, a credit was applied to the account on August 9, The credit appeared on the August 9, billing statementI verified that a payment posted to the account on August 3, I apologized for any inconvenience experienced while attempting to this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Desaree M.Comcast Corporate Liaison

*** ** ***
*** ** *** *** ** * *** ***
*** *** * *** *** *** ***
*** ** ***
*** *** ***
*** ** *** *** *** ***
*** *** * ***
*** ** *** ***
*** *** *** ** ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 22, referencing a billing adjustment
I spoke with *** *** *** on April 23, regarding her billing dispute*** *** confirmed that she does own the property but, disputes ever having serviceI reviewed the account and confirmed that it was disconnected within the day money back guarantee windowI issued a credit on April 23, clearing the full balanceI explained to *** *** that a revised bill will not generate since the account has been disconnected and a final bill generatedI apologize for any inconvenience experienced in attempting to have this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jazmin V
Executive Customer Relations

December 30, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date
of Notice: December 12, 2014 Re: *** *** *** *** Dickinson, Texas Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office December 16, regarding technical difficulties with their service. I spoke with *** *** on December 19, and confirmed the service related issues they experienced were resolved on November 11, by replacing modem and outside wiringI informed *** *** that a credit was applied to his account on December 19, for internet install fees which will appear on his next billing statement dated January 7, I also informed *** *** that an additional credit has been applied to his account on December 19, for loss of serviceThis credit will also appear on their next billing statement, which will be issued on January 7, 2015. I apologized for any frustration and inconvenience experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Sheila W.Executive Customer Relations

July 28, 2016 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of
Notice: July 12, 2016*** *** *** *** *** *** Newman, GA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern. Our records reflect that *** *** is not an authorized user on the account in questionMsIniguez would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedHowever, an Executive Customer Relations supervisor spoke with the account holder on July 20, and discussed their concerns.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ***.Regards,Zachary H. Executive Customer Relations

October 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: October 16,
Re: *** *** *** *** *** *** Senoia, GA *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** *** received in our office October 16, referencing a billing adjustment
On October 23, 2015, I spoke with *** *** and an adjustment was applied to the account for a one-time credit in place of the promotional discount that was offered to *** ***The adjustment will appear on the next billing statement, which will be issued on November 13,
An apology was provided for any inconvenience this matter may have caused
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chris M
Executive Customer Relations

May 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 28,
Re: *** * ***
*** *** *** ***
Unit *
Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** * ***, received in our office April 28, 2016, in regard to a promotional offer concern
Comcast records indicate on April 27, 2016, *** *** contacted our office regarding a promotional offer for our Performance Starter Internet service that she saw displayed her areaEven though *** *** did not contact the number on the advertisement to receive the offer, the representative did provide correct information regarding the offer informing her that it was not for her current service, Performance Internet
Contact was made with *** *** on April 28, to discuss her concern and apologize for any inconvenience or frustration experienced in attempting to have her concern addressedAs a courtesy, *** *** was offered a month promotion for the current level of service she subscribes to effective April 28, through April 27, When the promotion expires regular rates will apply
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist