Comcast Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU for addressing thisAlthough they finally corrected this, I do hope this negatively affects their rating with Revdex.comCan you assure me it does since they were unable to handle the matter fairly and correctly prior to your involvement? I feel it's important for the public to know how this monopoly in Portland treats others PLEASE LET ME KNOW Regards, [redacted] ***

September 8, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 25, Re: [redacted] [redacted] Miami, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office August 25, in regard to customer service experience I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on August 27, a technician was out to the home and replaced a defective drop lineI applied a credit to the account for two days of no serviceThe credits will be reflected on the September 22, billing statementIn order to further assist and address any additional concerns direct contact with [redacted] is required I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, John S Executive Customer Relations

April 5, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 22, Re: [redacted] * [redacted] [redacted] Jacksonville, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office March 22, in regard to service concerns I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on March 19, 2016, the transfer of service was completed and all services are reflecting as activeIn order to further assist or address any additional concerns, direct contact with [redacted] is required I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Dametria A Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted]

January 28, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 21, Re: [redacted] [redacted] [redacted] Charleston, SC [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office January 21, regarding service related issues I spoke with [redacted] on January 21, and scheduled a service call to resolve the service issuesThe service related issues were resolved by a technician on January 21, by replacing a defective modemA credit was applied to the account on January 28, for loss of serviceThe credit will appear on the next billing statement, which will be issued on February 7, I apologized for any inconvenience and frustration they may have experienced in order to get this issue resolved I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, LionelM Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Alex T***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response in part because: although I did have a conversation with her regarding the accountI strongly disagree with her comment about me making partial payments and this is why the account became delinquent I DID NOT MAKE PARTIAL PAYMENTS, I paid the amount that COMCAST told me in writing on several occasions (copies of all the documentation were emailed to her) was what my monthly payment would be At no time, did I make partial payments and I am angry at the fact that she would insinuate that I did thisI have been battling with this company for over a year and am sure it is not the last of itI value my credit and my on time paymentsThis should be made clear that the credits issued by Comcast were warranted credits because of nothing more than Comcast's "screw ups" and incompetenceThe credit that she just issued to me during our conversation on 4/17/ was not a customer courtesy credit, all she did was remove the amount that Comcast was erroneously billing me for, which was not my responsibilitySo technically, they did nothing for me as far as a "customer courtesy" is concerned.I would appreciate my response being sent back to her as well Regards, [redacted]

May 6, [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] *** Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 22, in regards to Comcast serviceI attempted to reach [redacted] using all methods provided to discuss his concernsUnfortunately, my attempts were unsuccessful On May 5, a temporary feeder line was removed from the property by the Comcast construction teamThere is no record of any missed appointment for this accountOur records indicate that [redacted] subscribes to our Preferred Double Play at a contractual rate until February 27, [redacted] may cancel her service at any time before February 27, but an early termination fee would be applied to the accountAs a courtesy all installation charges have been credited and the credit will appear on the May 13, billing statementNo further credit is dueWe apologize for any inconvenience this issue may have caused I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Laura HExecutive Customer Specialist

March 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 5, Re: [redacted] [redacted] Galena Park, TX [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office on March 5, regarding service related issues I spoke with [redacted] on March 17, and confirmed the service related issues were resolved on March 16, by adjusting the signal level at the tapI apologized for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, ext [redacted] Regards, Lindsay H Comcast – Mountain West Division Executive Customer Relations

June 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 24, Re: [redacted] [redacted] Murfreesboro, Tennessee [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office May 24, 2016, in regard to receiving promotional rates I spoke with [redacted] originally on May 25, 2016, and confirmed that an XStarter/Extreme Double Play contracted bundle for twenty-four (24) months was applied to the account on May 20, 2016, through May 20, [redacted] is not included with the current promotional rateAs a courtesy, on May 20, 2016, [redacted] at no additional cost was activated for a period of three (3) months expiring on August 20, Additionally, a monthly credit was applied effective May 28, 2016, through May 28, I apologized for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Leigh H Executive Customer Relations

July 8, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: July 1, Re: [redacted] [redacted] Tallahassee, FL [redacted] Dear Sir/Madam, This letter is in response to the complaint filed by [redacted] , received in our office July 1, in regard to receiving promotional rates I attempted to contact [redacted] several times to discuss his concernsUnfortunately, my attempts were unsuccessfulHowever, upon review of the account our records confirm that on January 30, the Blast internet promotion was issued, effective January 30, through January 30, In addition, a loyalty discount was applied effective June 26, through December 26, to honor the rate he was quotedAfter reviewing the account there are no additional credits due at this time as [redacted] was given the appropriate promotion January 30, At the conclusion of the promotion, standard retail rates will apply I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Joy R Executive Customer Relations Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Byron misrepresented the conversation to you all It was acknowledged that the original contract was signed by me in March , NOT MARCH 2015! And that my contract with comcast ends March , b/c they would not let me out of contract ( even though their represtative signed my NAME ILLEGALLY ON2-2-15- to an addendum of the original contract)! Byron stated that comcast would further investigate the addendum that WAS NOT SIGNED BY ME ON 2-2-He said I would not be privy to their findings and any reprimand they may have to do upon the finalization of their internal investigation! I told him b/c of their inaction I had already reported to the FCC-- Byron noted the FCC DOES NOT TELL COMCAST HOW TO HANDLE THEIR BUSINESS! HE OFFERED ME A one time gift of $off ( plus the $per month for one year starting Feb 2015- FEB 16)!I told him his company could extend me the offer for the issues they clearly started and failed to take care of in a timely manner-- HOWEVER IT IS NOT ACCEPTABLE AS A FINAL SOLUTION TO SOMEONE SIGNING MY NAME ON 2-22-15! He flat out LIED IN HIS RESPONSE TO THE Revdex.com!ALSO WHEN HE CALLED ME TO DISCISSS THE ISSUE SOME OF THE PROIR NOTATIONS THAT WERE IN MY FILE HAD BEEN DELETED! He repeatedly said to me -- I don't see those notations of the dates you said [redacted] ! IN ADDITION AFTER I SPOKE TO HIM, I immediately called a customer service rep and they noted that he added notations to my file -- TO NOT GIVE ME ANY CONCESSIONS ( and remove the prior $off that I had been offered! I called him and emailed him about his notation and received no answer AS OF TODAY! Regards, [redacted]

October 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: September 28, [redacted] [redacted] Street Philadelphia, PA Dear Sir or Madam: This letter is in response to the above-referenced inquiry submitted to your office by Mr [redacted] *** Comcast’s records indicate that Mr [redacted] accepted a promotion offer for the Starter Triple Play service for months, effective June 4, 2016, through June 3, 2018; however, this package did not include a prepaid card in the amount referenced in his complaintA Comcast representative advised Mr [redacted] that in order to receive that amount, he would have to subscribe to a qualifying HD Triple Play bundle On September 30, 2016, I contacted Mr [redacted] to advise him of the aforementioned information, and to apologize for the inconvenience he experienced while attempting to resolve this issueAs a courtesy, a prepaid card in a smaller amount was delivered to Mr [redacted] on September 30, I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 8:am to 5:pm, Monday through Friday Regards, Kimberly L [redacted] Executive Customer Relations

July 20, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 9, [redacted] [redacted] Apt [redacted] Philadelphia, PA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a (Fraud/ID Theft) claim On July 11, 2016, I spoke with [redacted] and advised in order for us to investigate the claim a (Fraud - Identity Theft Packet) must be completed [redacted] confirmed that the packet has already been submittedAfter investigation by our credit and collections department, it has been determined that no packet was receivedI made several attempts to contact [redacted] to update her on the above-referenced concernsUnfortunately, my attempts were unsuccessful A letter has been mailed to [redacted] to provide information regarding what documents will be needed to file the fraud claim, as well as a link to print out paperwork and the phone number to which the information can be faxed I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at [redacted] extension [redacted] between the hours of 9:am to 6:pm Monday through Friday Regards, Jay B [redacted] Regulatory Executive Relations

April 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Re: [redacted] [redacted] Clovis, CA [redacted] Case Number: [redacted] Date of Notice: March 29, Dear Sir or Madam, I am writing in response to the above-referenced inquiry submitted to your office by [redacted] Comcast’s records indicate that on February 25, 2016, [redacted] requested the port of her telephone number ###-###-#### to Xfinity Voice serviceComcast sent a Local Service Request to [redacted] which was rejected due to [redacted] showing the number inactiveOn March 30, 2016, the number was activated and successfully ported on March 31, On April 1, 2016, I contacted [redacted] , authorized user on the account, to advise her of the aforementioned information, and to apologize for the inconvenience she experienced while attempting to resolve this issue I trust this letter provides your office with the information required in this matterPlease feel free to contact me if you have any questions regarding this matter Regards, Dave V [redacted] Comcast Carrier Dispute Analyst Toll free [redacted] or ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Range goodI am not subjectto anyterm contract signed by my comcast cable company it can not forced my to any term or condition to pay a late payment there is no firm guarantees the comcast cable service to apply obligationswithout any contract signedby the customercomcast cable company can discontinue the serviceunder their term and conditions of the use Comcast advertising is exampleJune to July if not pay by this date automatic charge for the next following month .no late fees applies but if the customer decide cancel the service comcast cable company just charged per the days of use reallythey are committingto the customers indiscriminately( fraud ) please We need all stop comcast cable company to committing fraud and advertisingsimply can not happen

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I spoke to the repfrom Comcast, I told him that I'm getting all the bills together to have my family attorney to see if I have a credible case against ComcastLast year when I obtained Comcast TV, and Exfinity Security, I was working with their repto keep my bill down to and later in the $170.00'sI believe the talks lasted about three to four months My bill Got up to around $600.00, then the next month I received a cancelation bill of $2313.00+So I was just to tiered due to a divorce I was going through, so I started to send $a month for about eleven monthAnd during that time I received nothingI nevered canceled my service with themI was still talking to various reps trying to get my monthly payments down to a affordable Rate, and the money that I had would be paid up to date in a few monthsThey also said I needed to pay for insulation for the security system in which they told me The insulation was free due to me also having Comcast cableIt was a program they had to free insulation due to me having Comcast and I was a good customerWhen I had both accounts Me and one of their repagreed to around the $monthly amount, and when about a month I started to get outrages bills so I kept talking to them and they got me to move my monthly payments to the $170.00''s in which I reluctantly agreed to then the next month they decided to cancel my Comcast and the security system, and sent me a bill of over $So I paid $a month about one year for nothing, and they refuse to work with me, even though many other companies and Comcast have done away with so call cancelation fees and so called contractsJust look at their present day adds on TVAt the present time I'm trying to get all I have to see if I have a good case, so I can take them to court for the money I paid them, and court cost, My lawyer cost, pain and emotional suffering they have caused meThey refuse to even talk to meIt's Big company taking advantage of a average man and retired US Navy disabledThis is very sadI'll make copies of everything and possible recording that I can find and give to my attorney and if he thanks I have a caseIf my attorney tells me I do not have a case I will also inform Revdex.com of me not going any further, and just live with my lostI will not either way use ComcastThank you for listen to my caseV/R: [redacted] retired, !00% disabled Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The customer service representative was very helpful in resolving my issue Regards, [redacted]

February 17, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: 02/13/Re: [redacted] [redacted] [redacted] *** Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office February 16, regarding a billing issue On February 17, 2015, I spoke with Ms [redacted] in regard to their concernsOn February 17, credits were applied to their account for the installation dispute and in fulfillment of our customer guarantee The credits will appear on their next billing statement, which will be issued on March 27, I apologized for any inconvenience and frustration they may have experienced in attempting to resolve this issueI trust this letter provides your office with the information required in this matter I am providing a copy of this letter to Mrand Ms [redacted] so that they may contact me directly to discuss any questions or concerns Sincerely, MrsM [redacted] Service Recovery Specialist###-###-####

March 10, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: March 10, Re: [redacted] [redacted] Nashville, TN Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office March 10, in regard to a promotional offer Our records reflect Mr [redacted] accepted the agreement for the HD Complete Package on November 28, This is a two year promotional offer which includes the following: · XFINITY Digital Premier· The Movie Channel· AnyRoom DVR service (where available) for primary outlet· Digital Additional Outlets Service on up to TVs · HD Technology Fee · XFINITY Blast! Internet or Extreme Internet (where available) · Wireless Gateway· XFINITY Voice Unlimited® A copy of this agreement will is available at www.comcast.com Once registered, click on My Account > Sign In > Billing & Payment This agreement will be posted on the right hand side along with other Terms associated with Comcast.comThe agreement outlines that Mr [redacted] is scheduled to receive the requested rebate amountA credit was applied to the account on March 10, to honor the requested install costI trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact Crystal Hat ###-###-#### Regards, JB [redacted] Comcast Executive Customer Relations