Comcast Corporation

February 10, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: January 22, Re: [redacted] [redacted] *** Fayetteville, GA Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office on January 22, in regard to receiving promotional rates On January 22, I spoke with Mr [redacted] to discuss his concernsI advised Mr [redacted] his account reflects the contractual offer was removed from the account effective January 22, I provided an explanation to Mr [redacted] informing him of a month promotional rate for cable and internet services were applied to the account on January 22, Mr [redacted] is aware this offer will expire January 22, with no term agreementAt the conclusion of the promotion, standard retail rates will apply I apologized for any inconvenience he may have experienced while attempting to resolve this matterI trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, MsSC [redacted] Executive Customer Relations Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add, no apology was given, no refund was requested of fees charged for non return of equipment, but instead any over paymentNone of these interactions were nice, they were asking for equipment back and wouldn't take my word when I explained this each time I was calledDuring the course of months, I've received approximately phone calls from Comcast or an affiliate, asking for equipment to be returned, even though it already has beenAny further communication from Comcast or an affiliate of Comcast trying to collect information, equipment, or money will be considered harassment Regards, [redacted] ***

June 6, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 25, [redacted] [redacted] Miami, FL [redacted] Dear Sir or Madam: This letter is in response to the complaint filed by [redacted] , which was received by our office May 25, regarding service issues On June 5, 2016, I spoke with [redacted] and confirmed that she no longer needed to schedule a service callShe informed me that the service has been working for the last weeksA credit was applied to the account for the service issues from March 16, through May 22, I applied another credit to the account on June 5, due to a balance that was transferred in errorThe credits will appear on the next billing statement issued June 12, I verified that a payment was posted to the account on May 25, I apologized for any inconvenience experienced while addressing this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Richard C Executive Customer Relations

May 4, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 3, Re: [redacted] and [redacted] [redacted] Northport, AL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] and [redacted] , received in our office May 3, in regard to a billing explanation request I spoke with ** [redacted] on May 4, and provided a detailed explanation of the overall final billI advised MsFields, the final billing statement will include prorated charges for service provided from April 19, through the disconnect date of May 2, The prorated charges will be reflected on the final billing statement dated May 6, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Kia B Executive Customer Relations

August 22, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 15, [redacted] [redacted] Henrico, VA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding receiving in-bound emails I corresponded with [redacted] via email on August 15, and explained that we have forwarded his email concern to our Advanced Repair team to investigateI and our Advanced Repair team made several attempts to contact [redacted] using all available contact methods after the initial contactUnfortunately, our attempts were unsuccessfulHowever, our records indicate on August 20, our Advanced Repair team temporarily disable two filters which [redacted] set up that blocked the delivery of emails entirely The filters were set up as "If Subject does not match exactly, then discard" meaning anything that did not match the exact subject line specified would not come throughIf there are any additional concerns or questions we would need to speak with [redacted] I apologize for any inconvenience experienced while attempting to resolve the matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Eugene B [redacted] Executive Customer Relations

January 30, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 22, Re: [redacted] Palos Park, IL [redacted] Dear Sir or Madam: This letter is in response to the complaint filed with your office by [redacted] on January 22, 2016, regarding his billing concern [redacted] was contacted on January 30, in regards to his concerns [redacted] ’s account was corrected on December 30, and back dated to November 28, 2015, to account for the overcharge due to a coding errorAs a courtesy, an additional credit was applied to [redacted] ’s account I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 7:am - 4:00pm Monday through Friday Regards, Mikel S [redacted] Supervisor, Regulatory Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Mrs H from Comcast sent me one email and asked me to contact her to resolve the issueI called her several time (at least 3) and let voice mails at the number providedI also replied to the email with a follemailI have never received a call back or a 2nd email to resolve this issueThey have fraudulently charged me for two months on an account that I requested to be cancelled and haven't made any effort to return my money or credit my new accountI will accept their response when they fix the problem I have repeatedly brought to their attention Regards, [redacted]

August 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 1, [redacted] [redacted] San Mateo, CA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On August 9, 2016, an executive customer relations representative spoke with [redacted] in regards to the concernsA service call was scheduled for August 11, during which time the technician diagnosed and corrected the service issue by replacing the cable linesSubsequent to the technician’s visit, I attempted to contact [redacted] to verify that services are working correctly, however my attempts were unsuccessful A credit was applied to the account for service issues on August 16, and will appear on the next billing statement issued on August 18, I apologize for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Tanisha F Executive Customer Relations

Thank you for your help! I do appreciate it! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 14, Re: [redacted] [redacted] Apt Quantico, VA Dear Sir or Madam, This letter is in response to the above-referenced complaint filed with your organization by Mr [redacted] *** Comcast’s records indicate that on October 14, Ms [redacted] subscribed to the XFINITY Digital Starter Triple Play package and continues to do soThis package did not include a prepaid rebate card or a contractComcast’s records also indicate that Ms [redacted] spoke with a Comcast representative on July 27, who failed to follow up with Ms [redacted] regarding a promotional offer which included a prepaid rebate card On August 26, 2015, I contacted Ms [redacted] to discuss her concerns and apologize for any inconvenience and frustration she may have experienced in attempting to resolve this issueI advised her of the above information I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Corey J [redacted] Executive Customer Relations

December 16, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: December 11, Re: [redacted] [redacted] ***, Portland, OR, [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office December 11, in regards a billing concern I spoke to [redacted] on December 11, and apologized for the inconvenience they had experienced as they attempted to have this concern addressedOur records indicate that [redacted] ***’s account was cancelled on November 10, I advised [redacted] that we had reversed and zeroed out the balance on the account due to the misinformation given on December 7, In addition I advised [redacted] that we had not sent the charges to the collections and so no reporting had been done to any credit agencies I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Ext [redacted] Regards, Michael M Executive Customer Relations

--------- Forwarded message ----------Date: Wed, Dec 9, at 1:PMSubject: Revdex.com Case # [redacted] To: [redacted] < [redacted] @myRevdex.com.org> Hi ***, I got your voicemail about case # [redacted] We did reach a settlement with this customer and the he was advised of the final balance due on the account over the phoneA billing statement reflecting the final amount due was mailed to the customer on 11/10/To date, no payment has been received Hope this helps, Justin B [redacted] , Supv – Regulatory Compliance

February 5, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 27, Re: [redacted] [redacted] Miami, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office January 27, in regard to billing concerns I spoke with [redacted] , account holder, February 4, and confirmed that he is currently enrolled to the promised promotion; of the Starter Triple Play package at a month promotional rate, effective November 4, and will end November 4, Credit was applied February 4, for the reactivation fees, and the credit will be reflected in the statement dated February 14, I apologized to [redacted] for any inconvenience he may have experienced while addressing this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Delcarme J Executive Customer Relations

July 25, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 12, [redacted] ***Brookfield, IL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by ** [redacted] regarding a collection notice received On July 16, 2016, I spoke with [redacted] to advise there is no balance due on the account as a credit was applied on July 16, for the outstanding balanceThe collection agency has been notified as of July 16, and [redacted] can expect to receive a confirmation letter from the agency within business days [redacted] ’s address was also added to the do not mail data base to avoid any marketing flyers from being sent to her address [redacted] is aware it will take up to days to go into effect An apology was extended for any inconvenience experienced in attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards,Cheralyn FExecutive Customer Relations

March 25, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: March 7, Re: [redacted] [redacted] Portland, OR Dear Sir or Madam, This letter is in response to the rebuttal filed by Ms [redacted] , received in our office August 27, in regard to a billing issue I attempted to contact Ms [redacted] utilizing all resources provided by the customerUnfortunately, my attempts have been unsuccessfulAccording to our records, Ms [redacted] disconnected her service on September 30, The final balance which included service from September 1, 2012-September 30, along with pay per view movies was mailed to the forwarding address providedThis debt was not paid, and the debt reported to collection and subsequently listed on the credit report was validOur records show that on March 11, Ms [redacted] paid the debt in fullAlthough the credit report was correct, as a one-time courtesy, I have requested the marking be removed from the credit reportThis process can take up to days for the credit report to reflect the updated informationI apologize for any inconvenience experienced in attempting to discuss and address this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Charlotte GExecutive Customer RelationsComcast | West Division

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Internet speeds have slowed-down since this complaint has been "rectified" in the eyes of ComcastPicture pixelates from time to time I'm completely frustrated at this point Regards, [redacted]

August 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 4, Re: [redacted] [redacted] Knoxville, TN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office August 4, 2015, regarding a service disconnection request I attempted to reach [redacted] using all methods provided, to discuss the concernsUnfortunately, my attempts were unsuccessfulA review of the account on August 13, shows that the former account is scheduled for disconnect on August 18, with a stop bill date of June 01, as requested by [redacted] Any credits on the account will be transferred to the new address on [redacted] Knoxville, TN ***I will have to speak with [redacted] to schedule a technician to resolve any service issues I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, LionelM Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I signed up for one year at a month, the service person at comcast, dries lane in peoria, guaranteed year at a month Now about months into the term Comcast raised the rate Comcast lied Their word is no good They are not charging me the correct rate Any company which promises and consumer a year of service at a fixed rate should be ashamed of themselves to not honor it, but obviously Comcast has no honor Regards, [redacted]

March 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 18, Re: [redacted] [redacted] **# [redacted] Cambridge, MA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office March 18, in regards to a change of responsibility request I spoke with [redacted] on March 18, and advised that we are now in receipt of all necessary documentation and that the change of responsibility request has been approved and processedEffective March 17, 2016, [redacted] is listed as the current account holder and has agreed to accept legal and financial responsibility for any and all service charges and equipment for the accountI apologized for any inconvenience experienced while trying to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jodi G [redacted] Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciated the quick response Regards, [redacted]