Comcast Corporation

February 2, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: January 13, Re: [redacted] [redacted] Nashville, TN Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office January 14, in regard to promotional offer I attempted to contact Mr [redacted] several times, using all resources provided by the customer, to discuss his concerns Unfortunately, my attempts were unsuccessful Our records indicate on December 16, 2014, installation was not complete due to the Comcast technician not having the proper equipment and Mr***’s work order was cancelled In order to resolve Mr [redacted] ’s concerns in reference to the promotional offer that was received, contact is needed and a new installation appointment will need to be scheduled I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Crystal H.Comcast Executive Customer Relations Specialist

August 24, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 10, [redacted] Upper Darby, PA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by ** [redacted] regarding a billing issue I made several attempts to contact [redacted] using all available contact methodsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on June 3, 2016, a payment was processed through the XFINITY website and was applied to [redacted] ’s Comcast accountAlso, on June 4, another payment was processed through the XFINITY website and applied to the accountOur records indicate that on June 14, 2016, one of the payments processed in error was reversed back to [redacted] ’s bank account as requestedWe would need to speak with [redacted] to obtain documentation for verification that the payment in question was not refunded to her bank account.In addition, our records indicate there were multiple service interruptions from July 5, through August 13, due to non-payment of the outstanding balancePayment arrangements were scheduled on the account and the services were temporarily restored while research was occurring on the payment issueThe requested documentation was not received and no additional payments were made to the accountAs of August 13, 2016, the account was terminated for non-payment and the total outstanding balance is due to restore servicesThe credit request is unjustified and has been denied due to the fact that late fees, reactivation fees charged to the account, and the subsequent account suspension are a result of the unpaid balanceI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Kimberly L.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would love to be able to say that our Comcast service is working properly; but it still has problems We were over charged by quite a bit for no reason, except an error on their part, on top of the service not working properly After checking the bill I do see that Comcast has corrected their billing mistake Getting our full service to work is still ongoing as there still are problems with the Xsystem on their end, which they have told me they are trying to resolve There are for instance constant interruptions of our service due to many updates to fix the system by ComcastI do believe that they may have installed the new system before getting all of the bugs out (also confirmed by their technician) who did what he could to fix it at our home I do believe that Comcast is trying to resolve the problems and it will take some time and patience on our partThough we do pay quite a lot for our services and they should all work as promised I only wish that I knew all of the real issues upfront as honesty usually works best to resolve problems I also stand by my complaint that a scheduled Comcast Technician was suppose to show up and never did Also confirmed when I phoned Comcast At this time our service is adequate; and I am hoping that we will continue to see improvements in the new system with time I will not tolerate them over billing us again as it has caused much stress and inconvenience We are good customers and we pay our bills in full and on time so I think that we should have been taken care of sooner and treated with the respect that a paying customer deserves I am grateful for the Revdex.com! Thank youSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBill C [redacted] was very understanding and helpful in this matter, and I trust he will do what he can to prevent further issues with other customers in the futureThank you everyone for your help! Regards, [redacted]

this answer it is not truthThe technician never told me it was going to be an extra work, and or extra chargesI, was here with him during the work, and on any moment, he ever mention, that it was going to be extra workIt is no reason for extra work, since I requested new service and he agree to new service, and I was told already, that for new services, it was going to be $per location, and it was going to be locations, and the first one it was freeNothing about extra workThe extra work he did, was for Comcast, that the line coming from the outside of the house was old and bad, and he says, that to work properly, he replace the outside line, that came to the houseNever, ever, ever, ask me to agree with extra work, or extra servicesI already agree with the extra work, agreeing that per location, were I already had cable before and yet, they want to charge me for bringing the new equipment there, they said that the require for this new service, new cable Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Hello to you, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have contacted MrS [redacted] by email and explained the situation Indeed, he tried to contact me several times I felt the email message that I sent answered his questions At this time, I am confident regarding the response If I have any questions/concerns regarding this matter, I will contact MrS*** Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: they are correct that my home internet service is rightHowever the business department hasn't done anything to try to fix the matter or stick to what they agreed to Regards, [redacted] ***

We have accepted this. However, we have not received a bill as indicated by Comcast. It is important that we receive this bill in order to make payment. I suggest that the bill be resent certified (with signature) to ensure that we get it. Upon this action, payment will be made in the amount settled upon. [redacted] / [redacted]

April 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 12, Re: [redacted] [redacted] Pekin, Illinois [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 12, regarding a billing issue On April 12, 2016, a Comcast Representative spoke with [redacted] ***, authorized user on the account, and explained a credit was applied to the account on April 12, for the service visit charge applied to the account on March 30, The credit will appear on the next billing statement, which will be issued on May 5, An apology was extended for any inconvenience experienced in attempting to have this matter resolved I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Greg, at ###-###-#### Regards, Sara R Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 5, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: May 27, Re: *** [redacted] [redacted] Park Ridge, IL *** Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , received in our office May 27, 2015, in regards to billing concerns Upon receipt of the complaint, multiple contact attempts were subsequently made using all communication channels provided, however I was unsuccessful in reaching [redacted] After further review of the account [redacted] contacted our Customer Care team on May 31, and addressed her concerns regarding her services not working and any credits owed to her for the time services were downI placed an additional credit on the account as part of our Comcast Customer Guarantee for the missed appointment that occurred on May 26, In order to address any other concerns [redacted] may have, contact is necessary I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Ext***Regards, Sara RComcast Executive Relation

June 11, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 6, Re: [redacted] [redacted] Wilmington, DE [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by MrAbdelrahman Abdelaziz, received in our office June 6, regarding technical difficulties with his service I spoke with MrAbdelrahman Abdelaziz on June 9, in regard to his concernsThe service related issues they experienced were resolved on June 8, by replacing modem, connectors, and internal wiringA credit was applied to the account on June 9, for loss of service and install feeThe credit will appear on the next billing statement, which will be issued on July I apologized for any inconvenience and frustration they may have experienced in attempting to resolve this issueMrAbdelrahman Abdelaziz was satisfied and considers the issue resolved I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at (302)731-Monday through Friday 10:am to 6:pm Regards, Patricia C [redacted] Comcast Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Please see the attached screenshot and documentsMy account has not been fixedOver the last few months, multiple representatives have each told me several times that my account was correctedI always refer to the information in this screenshot which clearly shows the extra monthly charge, and they always respond that the information online will not update until my next billing cycleI know this is false, because every time a change has been made to my account, the information on this particular screen has always updated within hoursThis screen can be reached by taking the following steps: Following the "My Account" linkSigning in with my account credentialsFollowing the "My Services" linkFollowing the "Upgrade" link for any of the services listedFollowing the "Full billing details" link on the upgrade offers pageThis particular list of full billing details is the only place this ghost billing charge has ever appeared on my account aside from the actual, incorrect billIt has never appeared on the "My Services" page, nor has any representative ever been able to see it attached to my account on their endFor this reason, they always tell me that my account must have already been corrected, and that there is nothing they can doAll the most recent representative has done is apply a $($x 3) credit to my account which, if she had actually looked at the account, would have determined was incorrect, as I was already credited for two of the three incorrect bills by various representatives as the incorrect charges occurredI can only wait now for the incorrect credit to be reversed, at which time I will probably be told that I am now late on my bill and will be charged a late feeThe current bill was due 12/19/(yesterday), and due to the superfluous credit being applied to my account (which did not adjust any of the additional taxes and fees that I was incorrectly charged for), I have no way of seeing the actual correct amount due to payI also have not received a call back from the representative handling my case, which I was promised within a week of the original call (12/4/2014), and who did not give me her contact informationThis is what needs to happen now: The incorrect credit for $should be reversedThe actual correct credit of $+ taxes and fees should be applied to my accountThe ghost billing code should actually be removed from the accountI should be sent, in writing, confirmation that the above steps have taken place, along with an itemized, updated bill which shows how much I actually owe now so that I may payA representative should contact me by phone to confirm the correct actions have been taken and how much I actually oweI don't really care about an apology, I just want my account fixed so I can pay my bill and finally leave this mess behind me Regards, [redacted]

August 8, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 29, [redacted] [redacted] Danville, VA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On August 5, 2016, I spoke with MsJohnson and confirmed a technician secured the lines in question to the outside cable box attached to the home on August 3, MsJohnson indicated no service concerns were present at this time and no further repairs are needed Credits were issued to the account on August 1, and will appear on the August 31, billing statementI apologize for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Colleen B [redacted] Executive Customer Relations

April 7, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 29, Re: [redacted] [redacted] Alpharetta, GA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office March 29, regarding service related issues I spoke with [redacted] on April 1, and confirmed the service related issues were resolved on March 30, by balancing the nodeA credit was applied to the account on April 1, for the service related issuesThe credit will appear on the next billing statement, which will be issued on April 22, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Matt W Executive Customer Relations

February 19, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: February 8, Re: [redacted] [redacted] Chevy Chase, MD [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , an authorized user on the account of [redacted] , received in our office February 9, regarding technical difficulties with their service Upon receipt of this complaint, a review was made of the accountI spoke with [redacted] on February 10, and referred the service related concern to our maintenance supervisorsI confirmed on February 15, our maintenance crew replaced a cut spliced cable line and corrected the noise coming from the nodeI attempted to contact [redacted] several times; using all resources provided after all repairs were completed February 15, to confirm servicesUnfortunately, my attempts were unsuccessfulHowever, our system shows the cable and internet are online and reflecting good signal levelsA credit was placed on the account February 19, for intermittent service issuesThe credit will appear on the March 14, billing statement We apologize for any inconvenience and frustration experienced in attempting to have this matter resolved I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Darlene P [redacted] Comcast Cable Communications, LLC

February 24, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: February 20, Re: [redacted] * [redacted] [redacted] ** Riverdale, GA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office February 20, referencing a billing adjustment On February 24, 2016, I spoke with [redacted] and an adjustment was applied to the account on February 22, to compensate for the additional modem rental fee that was billed in error from December 14, through February 22, On February 24, 2016, an additional adjustment was applied to the account to compensate for the early termination fee and change of service charges that were billed in error on December 13, The adjustments will appear on the next billing statement, which will be issued on March 13, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Leigh H Executive Customer Relations

I do accept the agreement because the line was finally removed from my lawn,however, the business is not being honest in providing a factual responseI attempted to call Laura numerous times and I also emailed herShe never returned my calls or reply to my messagesI had at least or more appointments that were a no show by Comcast as I never canceled the appointments as I work from home and I have no reason to cancel an appointmentI have been treated very poorly as a customer and I recommend that Comcast significantly improves their customer serviceI've been trying to resolve this matter since February & Numerous Comcast workers showed up to look at the issue and nothing was doneComcast needs to get it together because there are numerous other businesses that I can turn toI sincerely regret leaving [redacted] to go to Comcast Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, as a customer of nearly 20 years, I find it unacceptable that when a rep from their corporate office calls, and you call back, you get voice mail. Then the rep calls back hours later. Sorry, but I have a job, and am unable to sit by the phone for hours at a time for a rep to call back. They need to hire more phone reps. Regards, [redacted]

April 5, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 22, Re: [redacted] [redacted] Crossville, TN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office March 22, in regard to a billing explanation request I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on December 18, 2015, a new promotion for the Performance Internet and XFINITY Voice Unlimited Double Play was applied to the account on December 18, The promotion is valid for year, effective December 18, to December 18, and does not include equipment rentals, fees, or taxesAt the conclusion of this promotion, standard retail rates will applyTo further address any additional concerns, contact with [redacted] is required I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Joseph H Executive Customer Relations