Comcast Corporation

Called Comcast on 7/28/15 to set up new account for cable and internet and as of 8/24/15, we had not received any equipment or installation. An installer stopped by on 8/6/15, dug around the utilities to test signal strength and said a maintenance guy will have to come out to look at it because the signal was weak. I called back on 8/7/15 to get more info and the rep said they'd call back but they never did. Called again on 8/11/15 and the rep said they'd expedite our installation and service and once again never heard back. Called today to cancel and they said we're scheduled for an install on 8/31/15. Told them to forget it. If they can't make good on their promised installation and service dates, I can't imagine what their service would be like in the event of a problem.
In addition to be hard to get ahold of, placed on hold for long periods of time and being hung up upon, I wouldn't recommend Comcast to anyone. Totally disappointed and will never be a Comcast customer now.

Besides the birth of my children, this is the happiest day of my life. After 9 years of trying to be a loyal customer and working with Comcast I have KICKED Comcast to the curb!! Do it people, this business does not care about its customers or the service they provide. It does not matter how many times you call to resolve an issue or how nice you are to the representative. IT Does not matter, move to AT&T!!!!!!! Or a company that truly wants your business. Whew!! What a relief...

Comcast billing practices are atrocious! First, their bills are so confusing, it is hard to tell if they have made a mistake. If they weren't trying to trick customers, why is the price they quote you not the only price on the bill? If my bill is supposed to be $99.99 a month, that is the only price that should be on the bills, so if any adjustments are made I can tell clearly and not possible be buried in all of those fake discounts they show to get you to the original price they quoted you, i.e. that $99.99 a month. Also, why am I paying for comcast a month in advanced?!?!?! They have my social security number (I can't open an account without giving it to them) this should be a post paid account. Comcast purposely makes their bills confusing to steal money from it's customers. If I am supposed to pay $99.99 a month but they incorrectly charge me $109.99 a month and I call to get a $50 credit to make up for the $10 extra a month they charge me, shouldn't my bill with the $50 dollar credit be $60. So tell me why my bill is $186? Criminal.

I have never worked with a company that is so negligent in their services and customer service as Comcast is. I work for a non-profit that uses Comcast for the phones and internet. We originally had regular Comcast Business. We had regular problems with the phones not working and the internet shutting down. After many phone calls (25-30) we finally switched over to the Comcast Business Voice Edge program. We were assured that we would not have any additional issues once we switched over. We have had nothing but issues since. Most of the time its the phones, but sometimes it is the internet. I personally have called Comcast at least 30 times over the last few months. Every single time I call, I have to call about 6-10 times before I actually reach a person. When I call and try to get to technical support through the automated system, it hangs up on me before I reach anyone. Funny how when I call looking to request new service, I am transferred to a person right away.
When we requested a refund for the amount of time we have spent dealing with these issues, we were credited $150. They will not credit us anymore despite the fact that we have potentially lost clients over the phone issues. We work with disabled veterans in need of a service dog. When these people call, we need to be able to help them, but most of the time they can't get reach us.

Review: In the month of May of 2014 my household encountered a problem with our Comcast home telephone service. Incoming phone calls would not ring through to the home. The only way we knew if there was an incoming telephone call is if we had the television on and were able to see the caller ID appear on the television. If we were lucky enough to run to the phone in time to get the call we could answer. The calls were not registering in the telephones caller ID. I should also note that we reside in a gated community for senior citizens age 55 and older. The only way to open the gate to a visitor is via the telephone. I contacted Comcast customer service and reported the problem. After a few days of them not addressing the issue, I manually rebooted the Xfinity modem that we rent from Comcast. A few hours after the reboot, the phone began to work again. I contacted Comcast to close the ticket because I had fixed the problem myself. This was the first time this problem happened.

Beginning on Sunday 15 June, 2014, the same problem began again. No calls would ring through to the home. I contacted Comcast customer service the following morning to let them know that we were experiencing the same problem. I told then that I had already rebooted my modem (disconnected for 5 minutes from all power sources and cables, then reconnected). The customer service representative was in [redacted], one of the may places Comcast outsources their help centers. On my second call to Comcast I was told that the representative [redacted] (ID# [redacted]), had written on the service ticket ([redacted]) that the phone had no dial tone. That is not what I spent 20 plus minutes explaining to him. Outraged, I used the Internet to find the corporate phone number of Comcast in PA. I found the number by [redacted] searching "comcast sucks". Sad as that may be, it was the only way that I could get a hold of somebody in the United States who could understand the problem and enter it correctly. We are going on day 3 and the problem is still not resolved. This same problem happened to a neighbor and she was without phone service for over one week! Since she could not receive any incoming calls her family panicked and thought the worst and her daughter came over to find her mother safe, alive, and with no working phone service. I have searched the Internet and discovered that I am not the only customer that Comcast is providing horrible service to, and their are other with these same phone problems. My bill is $200 per month x 12 months per annum= $2,400. Now multiply that by the millions of Comcast users. Tell me that that cannot afford to set up call center in the USA to resolve their customers issues! I know that outsourcing is a fact of business in this modern word; however, Comcast simply does not care at all about their customers and treats us like rubbish.

If this issue is not addressed and my service repaired permanently I will cancel my services with Comcast and submit further grievances to the Revdex.com in addition to filing reports with the Federal Trade Commission and the Attorney Generals office in both Illinois and Pennsylvania.Desired Settlement: 1) Permanent resolution of this problem. The service worked perfectly well for over 1 1/2 years before we began to experience issues with our service(s).

2) I want a 24 hour Customer Service contact number that will allow me to deal with a customer service representatives in the United States ONLY who can understand and comprehend ENGLISH and the nature of any further problems (which, knowing Comcast, I'm sure will happen).

3) Remuneration for period of time I as the customer am inconvenienced by not having telephone service.

4) I would like to see Comcast be punished in some way, shape, or form for the horrible way they treat me and other customers with problems.

Business

Response:

July 3, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 [redacted] F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 18, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office June 18, 2014 regarding technical difficulties with his service. I spoke with **. [redacted] on June 20, 2014 and confirmed the telephone service related issues he experienced were resolved on June 17, 2014 by replacing the wiring inside the home and the modem. A credit was applied to his account on June 20, 2014 for the days he was without phone service. This credit will appear on his July 18, 2014 bill. I advised **. [redacted] all of our customer service agents are able to assist him with his concerns regardless of their location. I apologized for any inconvenience we may have caused while working to resolve his concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted].Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have been a customer with Comcast for a number of years. I always pay my bill and watch on a regular basis (sometimes monthly) the increases made to my bill. I then have to call Comcast and ask a customer sales rep. to go over my bill and see how I can reduce my bill to stay within my budget. Most of the time the customer sales rep. is able to explain the reasons for the increases and will look for ways to adjust my bill staying within my budget. But on Friday, January 1, 2016 I was totally upset and disturbed on the SERVICE I received. I called to ask why my bill went up again this month when a few months back I made adjustments to it. I spoke to not one, not two, not three, but four (four was a supervisor) about changing my service to an Economy plan. I was on the phone the first time with two customer service reps. for over 30 minutes. Then I got disconnected and had to call back and while I was calling back someone made the changes to my plan within minutes removing channels. I had no idea if this was completed, I finally got hold of the third customer service rep. and was not HAPPY at all and ask to speak with a Supervisor and not to put me on HOLD, guess what, I was put on HOLD for another 10 minutes before I could speak with the Supervisor. After the Supervisor checked he did state the Economy plan was put in place and so I ask him to give me an amount that I would be paying by the 20th of the month. HE WAS NOT ABLE TO GIVE ME AN AMOUNT BECAUSE HE SAID IT WOULD HAVE TO BE PRO-RATED FOR THE MONTH OF JANUARY. It is January 1st, 2016 when I called and had the changes made!!! He said I would need to call back on Monday and I could get the amount I owe for January. I work Monday and told him I could call back but DID NOT WANT TO BE ON HOLD FOR OVER 45 MINUTES TO GET AN ANSWER TO MY QUESTION that he should be able to assist me with. REALLY!!! The service was horrible, the time I spent on the phone was unnecessary to ONLY CHANGE my plan!!! I by the way was using my cell and was paying for the minutes while I was on HOLD. I want to hear back from a REAL PERSON at Comcast, I should not have to call again for information that should be available after the plan was changed and completed. After this experience, I am going to look for other options for my TV, Internet, and home phone service.

Horrible Service. I run a business and I had my phone and internet lines with a company called clear initially. Clear unfortunately went out of business as of November 6th. Therefore I had to try to get service some where else. Clear recommended Comcast. I had Comcast installed on October 21st . Ever since I been arguing with them to transfer my business number to Comcast. Over the 1st time they advised me the request was made and it would take 7 to 15 business days to transfer. 15 days passed and the phone was still not transferred. I call again then they stated that the port request was never issued because they are missing paper work. THEY NEVER TOLD ME THAT. So I asked for a supervisor after on the phone for 3 hours the associate tells me that all supervisors are in a meeting and they would call me back. They never called me back. My business has now been phone less for over 3 weeks and my business has gone down tremendously because my customers can not contact me. I called Comcast again to see when the phones will be transferred they advised me it would be 7 to 15 business days again. I can not be phone less for over a month. I have employees to pay, rent, utilities and Comcast is doing a horrible thing, putting my life and my employees lives at risk for a job. I asked for a supervisor again! The lady on the phone gave me a reference number and advised me that a supervisor would call me in 30 minutes. Once again they never called me back. I would not recommend Comcast EVER. Every time it is something else. But they sent me a bill and we paid the bill and yet the service is not working. Then I was advised that I should just change my number. WHAT this is a business of over 20 years, DO YOU KNOW HOW MUCH IT WOULD COST TO GET A NEW NUMBER. If Comcast can just port the dang number. Then I did a 3 way call with clear and Comcast and Comcast changed there tone and said everything is in order. I call again without clear on the phone and they told me since the number is not activated they can not port the number. HORRIBLE SERVICE!!!!! They do not care about there customers at all they are just money hungry.

It took me 3 days and hours of my time to get transferred to wrong people, hung up on, and re-explaining my situation over and over for no one to be able to help.
I spoke with Comcast customer service rep on 6/9 explaining how the data usage on our internet had continually been rising and how we NEVER had the promised $50 internet charge on our account. We have seen the bill constantly increasing over the months. Well after getting hit with a $170 dollars I decided that is enough. I talked with a technician (after calling several times and being hung up on) someone named R[redacted] who was attempting to be very helpful. She let me talk with a Comcast mechanical tech who also agreed the data usage seemed unusually high on our account. (We would need to run a business to go through that kind of data) ... So the technician scheduled an appointment to come out to see if he could find the problem. He did come on 6/12 and he was also a very nice guy who said he has seen this problem before and it was the modem. So he replaced the modem on 6/12 and hopefully the problem was solved. BUT ... I called yesterday on 6/12 and once again was hung up on several times and transferred over several times to wrong departments for a CSR technician to finally tell me that there is a problem with Comcast phone system and it's hanging up on people and transferring and that once again I needed to call back through the automated system AGAIN.
So I waited until 6/13 to call again. (My nerves were really irritated at this point because I'm spending way too much time between explaining things over and over and over to each technician who tell me the can't help me or give me a direct phone number to call them back, and hanging up on me or whatever the issue was with the Comcast phone system).
So on 6/13 once again I get tangled in the madness of the calls and finally insist on talking to a supervisor and I was transfered to speak with someone named L[redacted] who says he's a supervisor. I explain my situation on how we were told a credit for the overages would be applied for this months and last with the confirmation number of: CR**SSN** He proceeds to tell me that on 6/10 (2 days BEFORE THE TECHNICIAN even came out to view the issue that the request was denied by a manager and that we used the data.) However when I explain that the technician stated there was a faulty modem and the technician replaced it and how THE COMCAST TECH has seen that happen (before) to others as well, and he told me he's worked for Comcast for 10 years)... L[redacted] tells me the charges are valid and we have been using the data. As I start to ask him how can they decline a decision and the technician HAD NOT EVEN CAME OUT YET TO CHECK to see what the issue was? I asked him at what point do you start to care about your customers? He threw me on hold and would not pick the phone back up. I held for over 10 minutes. I could hear them pick up the phone but they would not answer me when I would say hello. I could hear others in the background, but they refused to speak. Clearly they had just sat the phone down and was not going to talk to me. No one EVER came back on the phone to talk so I hung up.
(Side note: One of the ladies I talked to 6/12 read some of the notes in the system to me and the technicians are noting that the CUSTOMER has hung up when IT'S THEM HANGING UP ON THE CUSTOMERS). She told me that was in the notes she was reading. (Really???)
This is poorest customer service I have ever experienced. The people are NOT knowledgeable at all and the automated system is VERY poor. If you don't start to care about your customers you are surely opening the door for the competition. It's not always about taking from people because surely you will one day reap what you sow. I am so disappointed in Comcast.

THE WORST experience I've ever had! It takes at least 10-20 minutes to get a live representative to the phone. The automated system is a joke, it doesn't even register the human voice! Then when I finally spoke with someone and tried to sign up the rep told me I "HAD" to buy the DVR box if I didn't want to pay the instillation fee of $80 (to plug it into the wall?!) So naturally I had to go to a Comcast location to return the DVR box (that I didn't want in the first place) and switch it to a smaller/less expensive box. Guess what?! They closed the Beverly location. I specifically asked if I could go to the Beverly location but the rep failed to tell me they relocated to Danvers. UGH. When I brought it home and hooked it up it DID NOT WORK! I had to call back again and wait to get a live rep to the phone (15 mins this time) and was on the phone with technical support for 2 hours with someone who did not care if I was a customer or not. They told me I had to pay to get someone out to my place to fix it? I don't think so! I don't want to pay $100 a month for advertising, thanks but no thanks .
Sincerely,
Extremely dissatisfied and disgusted never-again-will-be-your
customer

Review: I called in on March 17, 2014 to cancel business line and was waiting for final bill to pay charges that are valid. I have called 4 times now service has still not been disconnected & charges keep going up. They now show my bill as $313.05. I should have a credit in addition to charges that are not valid as it is very inconvenient to keep calling & never getting a resolution. The last 2 times I have called both reps stating escalating to cancel back to date I called & remove charges. Last call was on May 16, 2014 and was told to give 2-3 business days.Desired Settlement: To cancel internet service on business line & remove charges that are not valid.

Business

Response:

June 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: 10067910Date of Notice: May 29, 2014 Re: Sharon Perdomo Wellpoint National Home6441 Brooks Bend Blvd Indianapolis, IN 46237 Dear Sir/Madam: This letter is in response to the complaint filed by Sharon Perdomo, received in our office May 30, 2014 regarding a disconnection request. A Comcast Business Service representative corresponded with Ms. Perdomo via email on June 3, 2014 and resolved her concerns. The Business Service department received the necessary signed documentation from Ms. Perdomo confirming her request to disconnect the service, however the disconnect request was never processed. Accordingly, the service remained active and Ms. Perdomo continued to be billed for service. The Comcast Business Service account for Wellpoint National Home now reflects as disconnected, with a stop bill date of March 17, 2014. A credit balance is reflected on the account and will be returned to Ms. Perdomo within 4-6 weeks. The Comcast equipment associated with Ms. Perdomo’s account reflects as returned and removed from the account on March 18, 2014. An apology was provided for any inconvenience Ms. Perdomo may have experienced in attempting to address this matter. We will follow up with Ms. Perdomo to ensure the refund is successfully received. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (734) 331-1217. Regards, Andrea Burston Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID 10067910, and find that this resolution is satisfactory to me. Regards, Sharon Perdomo Thank you for your help....

Services they offer are miss advertised and while you have to keep your and of the contract (paying on time) Comcast will not keep their side of the deal which is providing minimum service(s) for which you are paying for. To be moire specific, I've had a triple play deal from Comcast (roughly $140/month) where the internet speed was supposed to be 25Mbps, in reality it was rarely 10Mbps. After making multiple inquires with their customer support and scheduling multiple visits for a technician to come over the problem still persisted. Technicians never arrived in the scheduled window and usually blamed the problem on the gateway which after replacement temporarily fixed the slow internet issue. After a few days the speed dropped to where it was (10Mbps). Customer service representatives were not professorial and would sometime hang up the phone after spending a while on hold. Also for those of you that do not know that, Comcast like many other reserves their right to use the Gateway you are paying for so that they could use it as a hot spot for anybody in the area to connect to. Also after disconnecting the services I was billed multiple times for all sorts of things. Bills were not easy at all to read (purposely confusing where you would need a law degree to figure out what it was for). Stay away from Comcast, unfortunately if you are in the area where you can only get Comcast I feel sorry for you. Next time vote for someone that will get rid off lobbyist in congress.

I went to a Comcast Center to return my equipment, they said I would be able to move to a "cheaper" plan if I added phone and downgraded my tv. It actually ended up being more expensive because they compared the pre-tax and fees plan with the post tax and fees plan of the old plan.
The very negative part of my experience is that they wouldn't let me revert to my old plan, instead they said they don't have that promotion anymore, so basically they were planning to charge me more for the same plan I have now, on top of misleading me before.
I ended up taking away TV and just going with Internet, but this practice was very misleading and wrong, basically lying about how much I would really have to pay.

Order the Internet service with self-installation, when service was turn on and equipment connected, there was no service. Contacted Comcast service and they can't figured out the problem, they said they will send a tech out to determine the problem. First appointment, the tech showed up 1 hour late, which at that time no one was available at the service address. Second appointment, it canceled and no reason was given. Third appointment, the tech showed up at the last minute. The tech looked around and figured out that the line that goes to the line was not connect properly and the issue was fix. Two months later, service got disconnected because there was past due amount, keep in mind that monthly payment has been send regularly and there was no interruption in monthly payment. Contacted Comcast, found out that there was a charge for when the tech came to the house. Tried to explain that the issue was outside the house not inside the house so there should not be any charge, but still the rep said I have to paid for the charge. Asked Comcast rep that should the customer got notified that there's charge when tech came, Comcast rep replied that yes, the tech supposes to mention about the charge, but there was no mention about any charge from the tech. Asked Comcast rep where to go to make complaint, the rep said just go to comcast.com, but can't find anywhere on the site to make complaint. At the end, have to paid for the charge in order to get the service turn on plus extra fee to turn on service.

Nothing new to report for those of us who have used Comcast in the past and may still be using them because they are our only choice for services.
So, back in 2009 I signed up for a deal on internet via comcast that seemed too good to be true. Not a promotion. A deal. I called. I read the fine print. I printed things out I could JUST to make sure I was getting exactly what they advertised. Low and behold, it was legitimate! High speed internet, 3MBs down for 24.99 a month. AWESOME! I had it. I loved it and they gave me speed increases while not increasing my cost. I couldn't believe it. There were the occasional fee or service price increase BUT, compared to other ISPs, the deal was still great. I was now getting 25MBs down for a TOTAL cost of 34 dollars and change. So, I decided to get TV added. And here's where things went wrong.
I added TV service, HD with HBO in Sept of 2013. I SPECIFICALLY SAID do NOT bundle my Internet. The CRS said, "Okay. No problem." I was never told they couldn't do that and was told the price of my new bill. I was happy with the cost AND, the total and reading my bills SHOWED my internet was still the same AND that my TV was separate. Well, apparently LAST YEAR when I went to cancel HBO, I was of course sent to retention to keep me paying more money for services and again told the CSR do NOT bundle my internet. Again I was told it was not a problem. However, he lied. I was put into a "Double Play" bundle and my bill stayed where I wanted it for about 3 months, then BAM, 20 dollar increase.
I just got off the phone with a Comcast CSR again and explained and instead of giving me what I was paying for for just my internet BEFORE they hosed it up, I was told they can't see what I used to have and that my new internet only bill will be 75$. More than DOUBLE what I was paying prior to this simple request to KEEP my services separate. Now, I'm paying more for less.

Review: I called Comcast regarding my past due bill and the called was answered by the most unprofessional person that I've ever encountered in customer service Ms. Chiquita at the [redacted] call center. All she did was over talk me and would not listen to anything that I had to say. My bill was overpriced. When she answered she asked about why I was calling and I was surprised because she didn't say, "How can I help you?" or anything to that nature and shen I told her what was going on, she cut me off and just starting stating that I am late all the way back from May. Now, I know my bill and yes I was ONE payment behind but not 500.00 behind. The bill change over the period of one month and she kept saying that I have only been paying partial payments. Well with Comcast, you can not pay partial payments. I always pay the bill with what Comcast tells me to, to keep the service on. And that was 200.00 every month. I was only behind ONE PAYMENT. Then I called and got the service reduced because 200.00 is too much! I can go to AT&T. She was so nasty and so rude that I asked for her name and she said my name is Chiquita in [redacted]! I am at level ten now because I can not believe her customer srvice skills. I work in customer service and the way she talked to me was completely wrong. So now I ask for a supervisor which she told me his nsame was Carl. Well he refused to talk to me! She kept coming to the phone telling me that he is on another call and she will put in a ERT ticket and I told her no I will wait. Sh said ok, and put me on hold. She came back sometime alter and told me once again that he can't talk to me and that she will put in the ticket. Once again I work in cutomer service...you all have more than one supervisor but he refused to help me. So I told ehr to connect me to the disconnection line because I want to diconnect my service and she told me NO, she can't do that. She can give me the number and I can call myself! Who does that! When I called before to disconnect, they transferred me with no problems. So at this point I am done! I am so mad that I want to come thru the phone! I told ehr to put in the ERT ticket and he better call me. I have not recieved a call yet from Comcast. I do not want a call from Chiquita or Carl!Desired Settlement: I am so done with you all. if this problem is not rectified, then we are leaving and going to AT&T. You all may not care but I do! you all have treated us like we do not matter and I am so disgusted right now! She is a TERRIBLE customer service agent and carl is a TERRIBLE supervisor. Why, because Carl did not keep his word and your word means EVERYTHING! For this disservice, er need a credit to our account. Not a $10 or $50 credit , NO a month credit or more and I want an apology!

Business

Response:

October 21, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 3, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on October 3, 2014 regarding a billing issue. I attempted to contact [redacted] several times, using all resources provided by the customer, to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, a review of the account indicates [redacted] subscribes to our preferred triple play package with preferred cable, phone and Blast internet on a promotional rate. The promotion is from August 22, 2014 until September 21, 2015. Our records also indicate that a promotional rate for the HD service was applied to [redacted]’s account effective October 20, 2014 for the duration of 12 months which will expire October 21, 2015. A review of her bill does not show any discrepancies. [redacted] missed a payment on April 21, 2014 and the account has been past due ever since. Past due balances and partial payments have caused [redacted] to incur late fees every month. [redacted] will have to pay the past due amount to stop incurring late fees. I would need to speak with [redacted] to assist with any further concerns. I apologize for any inconveniences or frustrations [redacted] may have experienced trying to address this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Lionel. MComcast Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: No one has contacted me....I put the phone number in where I wanted Comcast to call adn I have not recieved a call or a email. They can call me at ###-###-####. I need an explaination on the bill and why I was treated so bad by the customer service rep and manager.Regards,[redacted]

Business

Response:

October 28, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 03, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] and [redacted] received in our office on October 3, 2014 regarding Comcast service. I spoke with [redacted] on October 23, 2014 to discuss her concerns. I reviewed previous billing statements from April 2014 to present with [redacted] and explained the current balance. The billing is accurate. I apologized for any inconvenience or frustration she may have experience while resolving this complaint. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Laura H.Comcast Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

I am trying to change the name on the account for the current address that I live at. I have called Comcast customer support service three times. Each time I have been on hold for 3 minutes before the automated messages states they cannot take my call and hang up on me. I have not had this experience with any other business before.

First I found myself on the phone with Comcast or as I like to say Comc[redacted] after calling to turn on my electrical services. I had no intention of signing up for cable services and only after I couldn't get the woman off the phone to get back to the electricity provider, did I agree. The services were installed and next I found myself with a $10/month rental charge that I was never made aware of or agreed to. In order to return this modem/router and buy my own, it required a phone call of over 2 hours, going through numerous sales pitches and a false promise that the charge would be removed from my account. Upon returning the modem/router to the comcast office, the "trainee" told me there was nothing she could do to rectify the situation, but that I should be extremely grateful and appreciative of her taking the unit off my account from this day forward. She went onto tell me how helpful she had been and that in the future I should call her. Amazingly when I told her that I appreciated she was simply doing her job by taking the modem/router off my account since I had taken time off of work to bring a unit I never agreed to into the office, she told me that I wasn't grateful. Really!!! I guess when I return library books, rental cars, DVDs I should be extremely thankful to be taken advantage of by the company and that they are bending over backwards not to charge me in the future for a unit I returned and no longer have. I only wish I had a choice of providers. Never would I select Com[redacted]

Review: When I closed my account because I was selling my house I went to this business and returned all the rental equipment they had provided me with. I made sure to ask if it was everything. Now I am being harassed by a company called [redacted] that clai** I owe equipment to Comcast. I have explained to them the situation and left a message with them asking them to stop contacting me. The thing is when I go to my account information in the Comcast website it says that I do not have any of their equipment YET they are billing me for it. There isn't an easy way to contact Comcast. They do not publish an email address. I would like to have records of my contacts with them so I do not want to call. Please help!

Product_Or_Service: Cable boxDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to clear my account and stop contacting me.

Business

Response:

December 23, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F. Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 9, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office December 10, 2013 referencing service equipment charges.

I contacted **. [redacted] via email on December 18, 2013 and advised her that I confirmed the equipment had been removed from her account on December 17, 2013 and charges were removed from the account as of December 17, 2013. The collection agency/agencies have been notified as of December 20, 2013 requesting they update their records and stop all collection efforts.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

They bill you for a month that has not happened yet and expect you to pay for it. If you are late they will suspend your service for a future payment.

Comcast has once again breached an implied contract that I have with them. A technician was sent to my house, against my wishes because the customer service agent was too lazy, and/or untrained properly to just inform me that I have to put my television on a certain setting. I am being charged $70.00 for someone to come to my house and insult me by telling me the televion was broken. Nothing was done! My televion was not broken it was a simple push of a button that was not properly relayed to me. After speaking to two different supervisors, and being insulted over and over again this issue was not resolved. Comcast is refusing to take any responsibility for breaching an implied contract whereby they the service provider, provide service in exchange for a monthly fee.