Comcast Corporation

I have been using Comcast xfinity service for home internet over last 1 year. As the promotional offer ends and rates got increased, I requested customer care to offer me some good plan. They offered me a no contract, 75 mbps download speed with 45+ cable channels plan @ $30 per month + tax. Then, I waited a few days, but my plan did not get changed. I chatted again with customer care. There I provided the last chat transcript as a proof and created a ticket to investigate. I kept on chatting and calling them 4 to 5 times in next one month and every time, after wasting my time, they said their supervisor is busy in meeting and they would call me back on next day, but nobody did ever. After few more days, they said this offer was an invalid one and the agent made a mistake to make that offer to me. They put me a 25 mbps speed with basic cable and HBO @ $59 per month + tax plan, which is noway comparable to what they did offer earlier.
Fade up with their customer handling, I decided to move to Fios. I called Comcast on 10/19/2015 to discontinue my account on 10/26/2015 (as this was the last date of the billing cycle for which I already paid). But, to my surprise, they suspended the service on 10/21/2015. What is this? I have already paid till 10/26/2015 and I am supposed to get the service till that day?
Fortunately, I already got Fios connection and thus I'm not calling them anymore to get myself annoyed with their lame excuses. But this is certain, I'd never move to Comcast, neither would I encourage any of my friends to take it. Rather, I'd ask all of my friends not to get a service from Comcast.

I've always owned my own modem for Internet service. I replaced my modem about a year back and registered it myself through the Comcast website. I noticed on my bill that a modem lease fee had been added since the time I installed my own device.
It's been one year and this is still not resolved. I'm fighting for back pay, but I'm not expecting much because I can't get anyone with the company to show any paperwork that I actually leased the hardware.

Basically, Comcast (Xfinity) consumer service is terrible. I can never get any changes or report problems with my service without spending at least 20 minutes on the phone and going through myriad electonic phone trees and advertisements. I just spent 35 minutes on the phone with a customer service representative who seemed very nice (after the usual phone tree and ads). I was calling about an incorrect bill. After 20 minutes, she said the bill was correct and the promotional service I had had ended. She said she would transfer me to someone to change the plan. After silence for 10 minutes, I asked if she was still there, and she said that that office had closed at 7 p.m. (she made this statement at 8:50 p.m. - and she couldn't have told me that before???). She then said that she would make the change. After another 5 minutes, I asked if she was still there, and she said yes, but now she had to get her supervisor to find out what plans were available and to negotiate a price with me (so I wouldn't have to call back). I said OK. After another 5 minutes ( 35 MINUTES TOTAL, MOSTLY ON HOLD) - I was cut off. When I tried to call back, I got a voice message saying that the office was closed.
I really suspect that I was just being made to wait a long time to see if I would hang up and not request a decrease (less expensive) service - she knew this is what I wanted.

I recently transferred services from one location to another within the same city. Working with Comcast to move service has been the worst experience ever. Comcast's ads on "Movers Edge Makes it Easy" campaign is such a lie!
Since I called to move service, I've done nothing but getting horrible service.
1. Waited for 9 days until a move date was available.
2. Took off of work on the day of move in, after 2 hours of waiting for the technician, I found out that the technician drove up and drove off without even calling me. The customer service people then laughed on the phone at me at my frustration.
3. Spoke to a supervisor who said they would fix it...and waive the installation fee
4. Found out that we had to reschedule the technician to come, waited another 4 days, by this time, it was almost 2 weeks before I had my services installed.
5. Today, a month later, saw my Comcast banking withdrawal at a higher amount.
6. Called billing dept and found out that I was charged for the installation fee.
7. Logged into my account and my old address is still there and I couldn't see my new bill. Apparently billing dept told me that I have to call their IT department to transfer the user information to my new address. Btw, I didn't get any notification when I moved to do this.
Not impressed. As a customer I'll hold my end of the contract and wait out my time with then, but once it's up, I'm leaving to their competitor. Counting down the days....

Review: The written contract, received 8-2013, stated a cost of $99.99/month for 24 months.It was signed by their representative.A summary of the contract terms was sent to me in 8/2013. The summary did not match the contract I had, and I spent weeks on the telephone with various Comcast representatives and forwarded copies of the agreement I had, trying to straighten out the errors in the summary. The final solution in 10/2013 was that I was to call customer service in 8/2014 and remind them about the correct terms of the original contract so they could make the necessary adjustments on their end. This was because (as explained to me by their customer solutions dept) their computer would not accept a change that far in advance and could not do more than a yearly contract correction with their software. On Friday, August 15, 2014 I received my monthly bill, which did not conform to the contract amount. I called Comcast, spoke with various customer service representatives, as well as their customer solutions department. All agreed that I had called a year ago (in computer) but they said that my contract was invalid and the new price was my only option. I intend to continue paying the amount specified in my contract. I consider Comcast's actions to be a classic Bait-and-Switch tactic,if not Fraud.Desired Settlement: All I am asking is for Comcast to honor their original contract and keep my monthly charge at $99.99 for the next year.

Business

Response:

September 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 25, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 25, 2014 in regard to receiving promotional rates. I corresponded via e-mail with [redacted] September 2, 2014 informing him a twelve month promotional rate for DVR service, the modem rental fee and the additional high definition converter box has been applied to their account effective September 2, 2014. At the conclusion of the promotion, standard retail rates will apply. [redacted] was advised a deferred credit was also applied to the account to offset the increase in the bill for the next twelve months. The deferred credit will appear on the billing statements from September 11, 2014 through July 11, 2015. I apologized to [redacted] for the difficulty he experienced in attempting to resolve his billing concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted]. Regards, Vanessa N[redacted] Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been with comcast at the same address for over a year now...every month I am late paying my bill but always pay at least my past due every first of the month. on 11/25/13 I got a letter in the mail that my service will be cut off on 11/30/13 if my past due amount was not at least settled I then called comcast and spoke with customer service that I will be able to pay it on the first which is the day after. He noted my account and assured me that he gave me til the 2nd of dec. then the very next day on the 26th at around 1:30 pm my service was then turned off. I called comcast they would not honor the note and the letter that I have gotten but instead insisted that the only way to get my service back on that day was to pay my past due of 195.49. so I ask again if I get it paid my service will it be instantly on? both customer service and collections continued to tell me yes and also did the supervisor so I sold my soul to get the money and payed it online at around 3 or 3:30 pm then I arrived home around 8:30 and still was not on I called comcast again they told me I have to talk to collections so they could turn it on I could not get thru after going thru 5 reps which 2 customer services rep hung up on me which is very disrepectful I didnt get thru so the 27th I called finally got thru a whole hr later and they began to tell me that they can do it because my account went on hold and that my address is not serviceable which I never went thru and now I have to wait up to 10 business day because they see I made the payment and they have to get it turned on... and the only reason they say they did that was because my balance was to high but every month is is high and I make a payment and if someone review my account before putting me thru this they would see that I am making the payments they way I am doing it till I cant get it caught up im always 15 days late and thats all not 3 months behind just 15 to 19 days lateDesired Settlement: I believe my service should be restored today and if not then give me a credit on my bill 1 for the trouble I have gone thru and the lies that everyone from the company tells me and credit me for the days that I am without my cable internet and phone from the time that I paid the past due amount....I love comcast but I hate the customer service I would consider myself a good paying customer even though I am always late I already pay a late fee and am consistently paying every 1st of the month and no later and I am trying to get it caught up and if comcast cared for there customers they would see that in me thank you

Business

Response:

December 12, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 2, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir/Madam:

This letter is in response to the complaint filed by [redacted], received in our office December 2, 2013 regarding a billing concern.

A Comcast representative spoke with **. [redacted] on December 5, 2013 and discussed her concerns. **. [redacted]’s Comcast account was interrupted on November 26, 2013 due to balances owed on two additional disconnected accounts. Upon speaking with **. [redacted], she advised our office she did not previously established the two additional accounts. **. [redacted] provided the necessary information needed to further research her identity theft claim. The two accounts were removed from **. [redacted]’s name and her current Comcast account was restored on December 3, 2013. A credit was applied to **. [redacted]’s Comcast account on December 5, 2013 for the timeframe service was not available. The credit adjustment will be reflected on **. [redacted]’s next billing statement dated December 30, 2013. An apology was provided to **. [redacted] for any inconvenience she experienced in attempting to further address this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Im very satisfied thank you so much

Regards,

We have had an ongoing issue with our COMCAST internet but was led to believe that the wireless modem was the issue in the slow speeds from our bedroom. We started calling technical support in where we were told that our band width was set to that of an ECONOMY service when we have been paying for the plus service (50 MBPS). The tech then said he made the change for me to get the proper bandwidth (which this would be the third tech to review the account, the first never updated the notes and the other didn't seem to be knowledgeable at all). The tech then later diagnosed my router as being faulty (which was leased from Comcast) and that we need to get the new router which I did and had to wait for a tech to come street side to put in the filter for the proper internet speeds.
I was then sent to the customer service line to ask for credit on my account for not getting the service that I was paying for (A credit for a faulty router that seemed to completely fail for two months and the difference in the Economy speed internet v. the 50 MBPS internet) The man said he would give me a credit for $40.00 because I didn't call about the wrong service earlier. I was shocked that this representative did not have the integrity to address the fact being used frequently or not I was not given the proper internet speed this entire time and to check the notes again because he claimed I was always set up properly. The notes DID NOT reflect anything except for the bad router and the representative completely failed to be true to the call - I asked for a manager. A man by the name of Otis got on the phone as the manager and refused the last name and he told me nothing in the notes have ever shown I was not at 50 MBPS (Although the tech told me that it was) and he would refund me $20.00 (Which he didn't). I told him that the last rep offered me $40 and now he was telling me $20.00; at this point in time I felt that as a slap in the faced the demeaning. I told the manager that I was just offered $40.00 and the mangers reply and I quote was "The last rep was being generous and I'm only going to offer a $20.00 refund". This type of customer service is appalling and working as a supervisor myself at a call center myself any manager that spoke this way to anyone this way would be stripped of his role and suspended.
We replaced our router and had to wait (Although I was assured there would be no wait time) for a tech to come to the front of the house to add the proper services to our line (why was this necessary if I was always set up right? Another reason I have lost faith in the customer service department).
Again this treatment and lack of integrity from the Comcast customer service department is disappointing and I do wish this to be addressed.
Thank you,
N[redacted] K[redacted]
7[redacted]772

Review: CALLED IN TO PAY BILL AND CUSTOMER SERVICE REP CONVINCED ME TO UPGRADE TO A TRIPLE PLAY PACKAGE CLAIMING THAT I WOULD BE PAYING $40 LESS A MONTH. I AGREED AFTER SHE SAID SHE WOULD WAIVE INSTALLATION FEES. AFTER INSTALL WAS DONE, RECEIVED A BILL WITH INSTALLATION FEES STILL ON IT. CALLED IN AND THEY TOOK THEM OFF AFTER I EXPLAINED WHAT I WAS PROMISED. WENT ONLINE TO PAY BILL AND FOUND THAT MY BILL FOR JUNE WAS ALMOST $40 MORE THAN WHAT I NORMALLY PAID. CALLED IN AND THEY SAID THAT THE BILL IS PRORATED WHICH MEANS I PAY FOR THE NUMBER OF DAYS ON THE OLD PLAN AND THEN A WHOLE MONTH FOR THE NEW PLAN. THE WAY I UNDERSTOOD IT WAS I WOULD GET PRORATED FOR THE DAYS OF ACTUAL SERVICE. WHY AM I PAYING DOUBLE FOR SERVICES?Desired Settlement: I WOULD LIKE TO PAY FOR THE SERVICES THAT I AM RECEIVING AND NOT PAY DOUBLE. I WOULD ALSO LIKE AN APOLOGY AND COMPENSATION FOR ALL OF THE TIMES I HAVE HAD TO TALK TO COMCAST ABOUT ONE ISSUE OR ANOTHER. THIS IS THE 5TH TIME IN 2 YEARS I HAVE HAD A MAJOR ISSUE WITH COMCAST WITH THE FIRST STARTING WITH THE INITIAL SERVICE. I AM STUCK WITH THEM BECAUSE I CANNOT GET SATELLITE WHERE I LIVE.

Business

Response:

July 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 14, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the rebuttal filed by [redacted], received in our office June 14, 2014 regarding an advertising issue. I’ve attempted to contact [redacted] utilizing all resources provided by the customer to discuss her concerns. Unfortunately, my attempts were unsuccessful. According to our records, on May 21, 2014 [redacted] accepted an upgrade offer to Triple Play. The change of service required installation which was completed on May 28, 2014 to activate the phone service. A credit was posted on May 27, 2014 for the installation charge. The credit appeared on the June 12, 2014 statement. As the change was made within [redacted]’s billing cycle (billed from the 17-16th) the June statement included a prorated amount. The billing is correct and we would not be able to compensate [redacted] for the times she has had to contact Customer Service to discuss billing questions or concerns. As a courtesy a one-time credit has been applied on June 26, 2014 and will appear on the July 12, 2014 statement. I apologize for any frustration experienced in attempting to address billing concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, Charlotte G[redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Comcast is a joke. Especially their customer service. I've been yanked around, charged more than I'm supposed to have been, services hardly ever worked and when I try to get it resolved, it's a joke. The customer service are the rudest, most unprofessional people I've ever dealt with. I've never had anyone helpful.
I attempted to start my services in my apt building a year ago. They said they don't offer services in my area though there was a Comcast building a few blocks away AND I have multiple XFINITY signals showing up. Finally, they figured out it was a computer issue, and fixed it three weeks later after having to escalate 7 times. Finally got services. They charged me for a security deposit they told me I wouldn't have. Go figure. My rented cable box stopped working 6 months ago, and they refuse to stop charging me for it or replace or repair it. But still charge me for it. I'm about to cancel my services for good.

Review: First of all I have been very disappointed in all the services experienced by Comcast. I had them in the past and left for [redacted]. I then moved in January of 2014 where [redacted] was not available in my area so I had to choose Comcast again, BIG MISTAKE. My appointment was changed 3 times waiting for service to be setup. No one called or of course came out either. so waiting over a month after moving in, I'm truly pissed at this point. I was never compensated for the inconvenience nor did I get a phone call of course as expected. I chose my plans of service which offered me a $250 gift card and 3 months of service. Guess what I never got that either simply because they didn't want to honor it to me. This promotion was part of the reason I chose them as well. I was informed the representative didn't put my service in correctly to be eligible. I've always had the triple bundle package since day one, so that solution that was given never sat well with me. The customer service with this company is truly horrible, unprofessional, and last but not least very sad they cant get it together after all these years of business. I called in four times about my bill for May with the most recent call on 6/17/2014 that evening. They representative did not solve my issue nor was she helpful in anyway of trying to help me. I was told that she sent a email to her boss about the situation and that he/she will contact me within 24 hours. Well guess what, that never happened either. I so tired of calling these people about the same issues. I have 5 different late charges in one month: 05/01-19.00, 05/02-9.50, 05/05-9.50, another 05/05-9.50, and 05/24-9.50. that is ridiculous and it should not take much to be corrected. With all the issues and in convince I have received, reminds me of why I left them years ago in the first place. Nothing clearly has changed about them. I and so unhappy with Comcast but theres one thing I assure you they will call you for, when your bill becomes past due and they want to collect.Desired Settlement: I want my gift card I'm sure I'm entitled to and the promotion when I started service, and I want my bill corrected with a phone call stating that it has been done- very simple.

Business

Response:

July 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: June 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 20, 2014 regarding a rebate. On June 21, 2014, I spoke with **. [redacted] in regard to his concerns. There are no records to substantiate **. [redacted]’s claim that he was offered a rebate card. The account has no coding to reflect this offer and we have no agreement on file which is required to receive the card. **. [redacted] is aware in order to receive the gift card incentive a 2 year contract is required. At this time **. [redacted] has declined to accept the term agreement. I have provided an explanation regarding his current promotional rate, duration of the promotion, and the monthly rate after her promotion ends. **. [redacted]’s cable, Internet and phone promotion and billing has been active as of January 25, 2014. The credits were applied to cover the late fees and reconnection charges billed in error to the account effective June 21, 2014. The credit will apply on the next statement dated June 24, 2014. I have apologized for the missed appointments and delays in getting the X1 cable equipment connected. The account reflects the installation was completed on April 8, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Escalation Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast cannot get my billing correct. From the very first bill I have signed up for, to my most recent one there has been problems 4 out of 6 times.

In February of 2015, I entered a two year contract for cable and internet for $69.99/month, not including fees and taxes. Including fees, this comes to just over $81.00/month.
In the six months since beginning this contract, I have had major issues with retaining the promised internet speed. The contract was set up for 55mbps but I have only been able to achieve 12-15mbps, even with a new computer. Not being able to fix this problem after repeated calls to customer service, Comcast promised to send a technician to my house to fix the connection issue, free of charge, which I happily accepted. The technician came and temporarily fixed the issue, but when I got my bill, Comcast had ended up charging me $70.00 for the visit.
I called customer service to figure out what had gone wrong and why they had guaranteed a free technician visit but had not followed through. After being forced through three customer service representatives, I finally resolved the issue and was not charged for that service. This did however go onto my record.
Since then, my internet has returned to its slow speed of 12-15mbps. I gave up trying to explain my problem to customer service - they repeatedly told me the issue was on my end.
Last week, I went to pay my bill and noticed that on my invoice, I was being billed for the incorrect amount. I recently bought my own modem and returned theirs because I did not want to pay the $10.00/month rental fee and internet still wasn't working on my new computer.
In the local store, the customer service rep was rude when I explained my issue: being charged for the modem rental and continually not being able to get a higher speed of internet (that I am paying for...). I decided to opt for the $5.00/month extra fee of 105mbps speed, in the hopes of finally being able to use my internet. With that extra charge added ($5.00) but the modem rental fee taken off ($10.00), my bill was still $5.00 higher that it normally is at $81.00.
Being frustrated with this service, I inquired as to how much my cancelation fee would be if I were to opt out of cable and only continue with internet. The lady quoted me at an $80.00 cancelation fee. I decided to tough it out for a little while longer and only change my billing to include the extra speed of internet. When I got home, I found out that the lady had disconnected my cable. The store was closed by then, so I once again called customer service to try to fix the issue over the phone.
The rep was not able to get my cable back on, so she promised me that she would send out a technician at no charge to fix the cable, because it had been their mistake in turning it off prematurely. I specifically asked her to write in her notes that this technician visit would be free, because of the trouble we had earlier with technician charges.
This tech came the next day and reconnected the cable. We were once again charged with the $70.00 fee, even though we were guaranteed that this would be a free service. Customer Service gave me the option of purchasing their "new technician plan", in which there is a five dollar fee each month for guaranteed unlimited technician visits for the remainder of my contract. I refused the offer, and started to get upset. After almost an hour of continually refusing their "offer" and trying to negotiate other options, they finally gave me the option of paying half of the technician fee of $35.00. This was the best they would do.
This is absolutely ridiculous. Comcast should not have told me they would not charge me for technician visits to fix mistakes from their end, if they are not going to live up to their promises. I am sick thinking about the rest of the 18 months left on my contract.
I will never recommend Comcast to anyone and am embarrassed for Comcast that they offer such unsatisfactory service and solutions for their issues. Thank you for wasting my time and taking more than your share of my hard earned money.

3 years ago, we informed comcast of our new address as we had just moved. we were getting cable/internet. since that time we have had 4 outages all due to incorrect address, as comcast did not show us at the new address.
yesterday, we lost cable for 12 hours, and internet for 1 1/2 days, as comcast cancelled our services due to no one living where we are living now. their auto voice system is terrible it takes forever to get a physical voice on the air, and then you get passed from one agent to another each requiring you to answer the same opening questions, name, address, phone... don't they even log in their questions and answers?
it took hours of phone talk time with 12 different techs, 3 office visits just today to even get our cable tv back and internet. the last being, "they are elevating it", and with no call back or timeframe to when the problem will be fixed.
these people are mindless, terrible in their customer service skills, technical skills, and we find it hard to even recommend anyone sign up with comcast.

My husband inquired about Xfinity at a large superstore from a vender, giving our address to determine if there was access in our area. Two days later, equipment was delivered to our home, without our consent to have Comcast/Xfinity installed. He returned it to a Xfinity store (45 minutes of his time). We then got a bill, called explained we didn't give permission for the service and have returned the equipment. After the call, told the bill was taken care of and the service was "canceled" despite never having service. The next month, had a bill for over $600 since there was no record of the equipment being returned. After the call again to Comcast/Xfinity we were told it was taken care of and would not get another bill. Two days ago, we got a bill for $106.64, with no clear explanation on the bill what the charges were for. A call is placed again, after a difficult time getting a supervisor on the phone, the fees were for equipment that had been returned as above, but not reflected in the bill. This entire sequence of events should not have occurred since we didn't consent to the service and returned equipment to a store that did not reflect that it was returned. I would NEVER recommend this service or even speaking to someone trying to sell it.

I was a customer of Comcast. I over paid them by accident before I closed my account with them since I was moving to another state. They told me they would send me a check with the balance they owed me. It has been 4 months and a check still has not been sent after I called them several times. They told me that I need to order a cable box and return it before I can get my refund.

Review: I ordered cable, tv, phone online at Comcast online, after less than 30 days I cancelled due to customer service, I returned equipment on 10/24/14, and I have receipt it was returned. Their retention department talked me into getting service again, but only home phone and internet. I had paid on the 1st account 229.00 and I was told I would be refunded due to fact I cancelled within 30 days. I called and spoke to over 10 people who all gave me different information. I was told the refund would be mailed, then I was told it would be transferred to my new account approximately 11/3/14. When I went online I saw the credit was only $115, and it only showed 1 account number. Then I got a bill for another account number saying I was past due. I called and was told by one supervisor I didn't cancel within 30 days. I called and spoke to another manager who said I didn't return the equipment. I provided receipt number and was told a ticket had to be entered to refund my original closed account the equipment charges and then they could close or transfer the credit balance to the new account but the ticket wouldn't be worked on until 12-3-14. I advised I would not pay the other bill which was now past due since I had a credit on the other account that was paid on 10-8-14 and was told they couldn't escalate my ticket. The worst company I have ever dealt with in my life, I returned the equipment and paid my bill but am being punished because Comcast doesn't know what they are doing.Desired Settlement: I want the correct credit, including the equipment charges being removed applied to my new account so that I don't have to pay out of my pocket for charges I already paid for, none of Comcast's representatives or supervisors show the least bit of empathy or apologized for THEIR error, I am being held liable for their error and I cant believe anything I am told because each time I call I am told something different.

Business

Response:

December 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: November 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office November 20, 2014 regarding a billing issue. I corresponded via email with [redacted] December 1, 2014 to discuss her concerns. I explained that a credit was applied to her previous account on November 25, 2014 for the installation fees to honor the 30 Day Money Back Guarantee. The credit balance was transferred on November 28, 2014 to the new account and will be reflected on the upcoming statement dated December 15, 2014. I apologized for any inconvenience she may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Carmelito S[redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Comcast has just implemented 2 additional fees that are mandatory to all subscribers. A $3.25 Broadcast fee and a $1 regional sports fee. This company continues to just take advantage of people (rape is a better word) because they know that people are at their mercy if they want TV and internet service. I feel it also hurts people as well because some people can just barely pay for the services. For 1 million subscribers that's an additional 4.25 million dollars a month extra they are making. Its worse than a scam.

Review: Entered into an service agreement with Comcast in May of 2014; I was to receive residential services- phone, internet and cable TV for approximately $167 USD/monthly. By August of 2014, I had realized that Comcast had been charging me $232.xx USD/monthly since May 2014, the difference being a $60 USD/monthly charge for "Business Internet" (plus tax) on top of the previously agreed upon promotional deal. I contacted Comcast in August of 2014, and followed with numerous phone calls since. I have been bounced around from department to department, I've been told someone would call me. One Comcast representative created a case on my behalf and escalated for supervisor review; I found out in a subsequent call to Comcast that the request for credit in the case was denied, and the case was closed. This happened apparently because the charge was a "business" charge and "residential" could not remediate. A second case has been created and escalated, I have not received a phone call or any updates from Comcast. For whatever it's worth, the Comcast representatives I have spoken to all see the erroneous charge, agree that it should have never happened, that it wasn't my fault. That said, receiving a credit and/or my money back has not happened, and dealing with Comcast has been an absolute nightmare. I just want my money back, this error was Comcast's. Not mine. I have just cut all of my Comcast services and have indicated to them that I have no intention of paying any outstanding balances they claim I owe.Desired Settlement: I would have been agreeable to a credit- extra service, free service- up until the value of my overpayment was met. Comcast has seemingly made little to no effort here to satisfy me- a longtime customer in good standing. When I called to shut off my service they made no effort to retain me or rectify the issue. I want my money back. $60/month * 4 months + taxes.

Business

Response:

October 30, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 23, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 23, 2014 in regard to his Comcast billing concerns. I contacted [redacted] on October 24, 2014 to discuss his concerns and apologize for any inconvenience and frustration he may have experienced in attempting to resolve this issue. I reviewed [redacted]’s account and billing statements with him and advised him an incorrect rate code was placed on his account causing him to be overcharged. I advised him the incorrect charge was removed on August 26, 2014 and a partial pro-rated credit was applied to his account at that time. I advised him another partial credit was applied to his account on October 3, 2014. I applied a credit to his account on October 24, 2014 for the balance of what he was overcharged and for his inconvenience. I also canceled his disconnection order per his request and advised him that since he was not being disconnected he would not receive a refund and the credit balance would cover his current billing statement. I confirmed his satisfaction with this resolution. I advised him that he will see the credit I applied on his next billing statement he will receive on or by November 18, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Elaine S[redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I recently called Comcast to cancel my service cause I already switched to centurylink. The Comcast agent lure me by giving me a special deal $99 package per month for two years, so then I decided to stay with them. Then, I called Centurylink and cancelled it. Unfortunately, Comcast still charged me for $119 after I cancelled my Centurylink and lost phone service for 3 weeks. I called them and the other agent told me the deal didn't exist so she couldn't give it to me. I wanted to talk to the supervisor, and she won't let me...I think comcast is a huge corporate LIAR, they can say anything to keep u, let u signed service contract then told u later that you signed up for different service. DO NOT ever trust a comcast agent, make sure you get black and white writing on everything they said and read all paperwork before you signed!!!!
Comcast is a SCAM.

I called in November 2,2015 to start service to get the X1 double play with cable tv and internet I received the x1 cable box never revived the internet box called in every week still no box finally called in December to cancel the internet was told I have to pay the etf for the internet and was charge twice for the double play received a 400'dollar bill I called in again still not help two tickets was open on the account bt NOONE CALLED ABOUT IT AND THE BILL IS STILL 400 dollars I refuse to pay the bill because for one 30 days money back guarantee which was a lie I've never had such poor service before