Comcast Corporation

So I had an appointment in 12.14.15 tech stayed he was at my house but didn't show, my cable and Internet to still not working so on 12.17.15 I called the customer service to get compensated and was upgraded to a on-demand digital box which stated to me that it supposed to be for free I went into the office in the Patrick location and was given a defective box once I brought the box home I call customer service and the box was not able to get any signal so I was transferred over to a Customer Care represents " Mondro in the Jacksonville Florida location, Mondro was extremely rude and refuse to answer any questions that I had I now have an appointment 12.18.15 tech didn't show call stayed he was at me door which he wasn't in now in the Frederick location again trying to swap out the defective box that was given to me my cable is still not working and my Internet is still not working at this point I am very frustrated and unhappy with Comcast it to their lack of inconvenience and lack of communication. I called Comcast at 10:30 to ask if the technician is still coming out and I was told I would get a phone call back in the next 1 to 2 hours to see if the check was to come out and fix my service so that's where I'm at at this point.

Comcast will not work with its customers. They charge amounts that have no explanation. The reps have very little knowledge. Comcast will disconnect your services and not offer arrangements. The manage Kyle laughed at my concern. The rep Dixie is careless. For the record I paid the bill of 240.18 which was only a part of a bill of over 400.00. My bill steadily increases without my authorization. Technicians have come to my home to fix problems that continue for weeks. He advised me to buy my own cords because he did not come with any! This is a company who thinks they are a monopoly and care very little about how customers are treated. I was also told that my channels could not be reduced until the complete bill is paid in full. I have reported them to the FCC. I will continue to do so until they understand I am a person not just a number.

I have never been treated so poorly by a company. I have had comcast xfinity internet service for about 2 and a half weeks and from the beginning I have been given poor help and customer service. I have spoken with 7 different comcast representatives just to try and have someone come out to my home and activate our internet lines in a more secure area of our home. I have been very clear with each representative I have spoken too and set expectations with them and not one has yet to help me. I have had representatives 2 and 4 that I spoke to send a technician to my house on a day in which I told them I would be out of the state. They told me they had set it up for the days in which I was here which was a lie. They both told me they left notes on my account which when I asked representatives to read to me after having to call back in, they informed me no notes were associated with my account. Representative #3 promised me a call back from her supervisor and that never happened. Representative number 5 also told me they would correct the appointment error made by representative #4 and she some how failed to do that as well. I then spoke to someone yesterday, representative #6, once I realized the last person I had spoken too did not correct the error who then assured me that he would make sure the tech wouldn't come to my home at the time I specifically told him I would not be available and told me that it was all handled. Sure enough I get a call today less that 24 hours after speaking to representative #6, and a technician was at my home. I called the number I was told to about rescheduling for a 4th time and that representative promised me someone would come at a time when I was available. I am more that displeased about my service so far. I feel like my time has not been respected as I've spent almost 2 hours now just trying to have someone come to my home. That time spent isn't including the two 30 minute phone calls I made just to attempt to start my service which I couldn't accomplish due to the hold times. I should have recognized that as a sign of things to come. I don't feel like I am asking for much. 6 out of 7 representatives I've spoken to have so far been incompetent and clearly unable to perform simple tasks that I can't imagine are outside of the daily responsibilities they are asked to and trained to perform. I have spent too much time dealing with your company and I feel as if my time and my efforts, as it has been me having to initiate the steps to correct YOUR representatives errors, should be compensated in some form. At this point I don't see myself remaining with your company and service past the 30 days unless I am compensated for my troubles.

Worst cable company ever. If Broighthouse didn't ask for your first born, I would probably be with them. I currently pay 143 at Comcast.
1st year wasn't a problem. They got me in on a great promotion and I very much enjoyed the service. It had some internet issues every couple months or so, but for the most part all was well.
Now i've been trying to get a second promotion going....it has been HELL!! 2 weeks of nonstop problems with them. I've called over 10 times, spoken to 3 "supervisors", a couple of "techs" lol...and still having issues as I type this.
I honestly feel bad for the employees at these call centers. They have to deal with all the clients but it's not their fault the company just doesn't care about the clients.

Review: I signed up with Comcast approximately 18 months ago and since the day they installed their equipment I have had proble**. The technician left before the equipment was working, forcing me to call and have another technician come out to fix his mistakes. Then the second technician failed to fix the problem and I had to have another person come out, this went on for months. My cable is still not fixed. They have billed me for services I did not sign up for, cable boxes I do not have (even though I have called and they have supposedly fixed the billing issues) they have not. They REFUSE to remove charges I did not ask for and refuse to correct my billing statement because I have not paid my bill in full. Why would I? Until they correctly bill me I will not pay in advance for services I did NOT ask for. Their customer service representatives are rude and hang up on you if you dispute what they are telling you. If you ask to speak to a supervisor they place you on hold and after about 10 minutes they disconnect the call.Desired Settlement: Fix my bill, fix what you are charging me for to reflect the services and devices I have in my home and fix my cable that has NEVER worked properly.

Business

Response:

December 20, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 11, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir/Madam:

This letter is in response to the complaint filed by [redacted], received in our office December 12, 2013 regarding a service concern.

A Comcast representative spoke with **. [redacted] on December 18, 2013 and discussed her concerns. During the conversation, **. [redacted] indicated her service concerns were resolved. Our records reflect a technician completed a service appointment on December 17, 2013 where the Comcast converter was replaced.

**. [redacted] monthly equipment charge for one Comcast digital transition adaptor (DTA) was also adjusted. The fee for one device was removed from the account and the associated charges were removed. The adjustment was applied to **. [redacted] Comcast account on December 18, 2013 and will be reflected on her billing statement dated January 7, 2014. An apology was provided to **. [redacted] for any inconvenience she experienced while attempting to further discuss this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Comcast repeatedly fails to provide any measure of customer service.

On November 26, 2013, Comcast was to come out and perform a wall fish and supply an additional service box so I could expand my service. My appointment time was from 1-3 PM. I provided Comcast a day time number when I scheduled the service. Comcast informed me I would receive a call thirty minutes prior to the tech's arrival. On the day of service, I never received a call from the tech. Over the course of the next nine hours, I made 13 phone calls trying to verify the tech's schedule. I was repeatedly informed that I was the next service, and the tech would be arriving by a specific time. I was first told 5 PM, then 5:30 PM, then 7:00 PM, then 8:00 PM. My final two phone calls to Comcast were to speak with a supervisor. I was put on hold for over two hours before I finally decided to hang up. Since that time, I have made numerous attempts at contacting Comcast to resolve this, but Comcast has yet to act.Desired Settlement: Ultimately, I still need a wall fish performed and an additional box.

Business

Response:

December 20, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: 12/10/2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted], received in our office December 11, 2013 regarding technical difficulties with their service.

I spoke with **. [redacted] on December 11, 2013, and discussed his concerns. On November 26, 2013, an order was placed for an adapter to be installed. Unfortunately, the order was not completed or rescheduled. On November 26, our local check in department cancelled the order. On December 12, 2013, the wall fish and digital transport adaptor were installed. I applied a discount credit for six months from December 12, 2013 through June 12, 2014 as a courtesy. This credit will appear on his next billing statement dated December 21, 2013. I apologize for the delay and any inconvenience he may have experienced.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

**. [redacted]

Comcast Corporate Escalation Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is very disappointing that it took the involvement of the Revdex.com before the vendor took actions to correct the extremely unacceptable customer service practices it utilized during my case.

Regards,

Review: The company has misrepresented their products and charged me for their mistake AND is also refusing to correct these and other billing errors. I want them corrected yesterday. This has been going on for months.Desired Settlement: I want the service/products for the price I was quoted and I want my billing corrected.

Business

Response:

December 17, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: 12/4/2013

Re: [redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office December 4, 2013 referencing a billing adjustment.

On December 6, 2013, I spoke with **. [redacted] in regard to her concerns. **. [redacted] confirmed that her billing concern was resolved on November 11, 2013. I confirmed that a credit was applied to her account on November 11, 2013 for the shipment of equipment to her home along with the HD fee. The credit has appeared on her billing statement, which was issued on December 4, 2013.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The information I received when I contacted your office was incorrect information and the issue had already been resolved, when I realized this I tried to cancel the complaint but was unable to.

Regards,

The absolute worst customer service I have ever experienced. Was quoted one price for services, and being charged a higher price. No employee was helpful. No employee was able to correct the situation. I will never deal with this company ever again, and would advise others to do the same.

Along with most cable and Internet providers, Comcast provides one of the worst services around. Since I've had Comcast (June 2014), I've probably had to call their "customer service" every 2 weeks. Either my cable isn't working or the Internet. You wait on the phone for forever for them to tell you to do something so stupid such as unplugging your modem and plugging it back in. Are you kidding? Then it will crap out again in just a couple days. Also, we had a cable and Internet plan that was $89.99 a month and then, after a year without warning, they raise the price 20 more dollars. For what? I'm not getting more service. Or better service for that matter. The bills are never consistent. So I call to change to a lesser plan and the guy I speak to convinces me I can get the fastest Internet speed and less channels for a lower price. "FOUR TIMES THE SPEED!" he says. I get sucked into this like an it. I quickly learn that not only is the Internet slower than it was before, I get about 10 channels. I can't believe what a piece of garbage this company is. I totally get that the government is part of this scam with cable companies but COME ON.

Review: I recently moved apartments and as part of that process called Comcast to transfer my service to my apartment. As part of that process, I was offered a promotion (performance internet for $29.99 for 12 months) for my new address. I called back in the same day because I got an email confirmation with the wrong price and wrong installation date. The next representative that I received said the prior representative had inputted the promotion wrong and that they needed to wait till the installation to complete to fix it. I wait for the installation to complete and then called back to confirm that my promotion was being applied correctly and the representative assured me that everything was documented properly and that the adjustment should be made within a few business days. I basically repeat this cycle having to explain myself to a new representative and getting reassurance that this problem would be addressed. It has been over a month now and I was charged full price for the first month's bill already. I have made countless numbers of phone calls and opened multiple case numbers (the latest being [redacted]) and nothing has been addressed. My latest call into customer loyalty told me the following:

- The agent that set up my transfer did it incorrectly and the promotion was unable

- The supervisor acknowledged that it was Comcast's mistake and that there is nothing they can do nothing about it

I followed-up with the corporate office (reference number: [redacted]) and they told me the same thing and that they could give me a different (and worse) promotion than what I was offered before.

Both of my interactions made it clear that Comcast did not care whether I was going to stay as a customer or not. It is a shame to have a customer feel like they are trying to scam the system when I am simply seeking what I was offered and told when I called in.Desired Settlement: I want my account to have the promotional rate ($29.99 for performance internet) for 12 months as promised and I want a credit for the excess amount over what was charged to my account in the first month.

Business

Response:

December 6, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 21, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted] received in our office November 22, 2013 in regard to receiving promotional rates.

An explanation has been provided to **. [redacted] on December 5, 2013 informing him a six month promotional rate for Comcast High Speed Internet has been applied to his account effective December 5, 2013 and at the conclusion of the promotion on June 4, 2014, standard rates will apply. A credit has been applied to the account on December 5, 2013 for the price difference for the October and November billings, as the request for the promotional rate was to take effect beginning October 18, 2013.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: At the end of June, I requested to transfer my existing service from one address to another. I have been a Comcast customer for 15+ years. I have been with them through thick and thin. Since the move, it has been one nightmare after another in terms of transfer of service, confusion of accounts, improper billing, and as of this morning, the loss of our email addresses we have had for 15 years. I have had clients and family emails bounce back to them. Since 9am this morning I have been on the phone, the internet, and in person at a store to fix the problem. I have been disconnected by supervisors 4 times, and have been told by 7 reps that they can fix the problem, and so far, NOTHING.Desired Settlement: At this point I am simply asking to have email addresses transferred from the old account to the newer one.

Business

Response:

August 6, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 18, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office July 22, 2014 regarding technical difficulties with their service. I communicated via email with [redacted] on July 29, 2014 and confirmed the service related issues they experienced are no longer an issue. The service related issues were resolved on July 17, 2014 by transferring the customer’s email address from his old account to his new account. I also informed [redacted] that a credit has been applied to his account on July 28, 2014 as a customer courtesy. The credit will appear on their next billing statement, which will be issued on August 22, 2014. In addition, a 12 month free promotional rate for Blast internet was also applied on July 18, 2014. At the conclusion of the promotion, standard retail rates will apply. I apologized for the frustration and inconvenience he experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish that the leadership of COmcast would take a long look at restructuring their infrastructure in order to provide a smoother transition of service. Having been a long term customer of Comcast, and having experienced a period of a few years where the service was prompt, professional and effective, this entire episode has left a very bitter taste in my mouth. I would vote with my wallet but there are no equivalent services in this area, so I regret that I am feeling stuck with this service.

Regards,

Comcast/Xfinity has been the worst experience. I just filed a complaint with the FCC for Comcast. My husband and I started with Comcast in March of 2015. Ever since we started we have had nothing but problems. Starting with day one, the technician advised us to update our wires to retrieve a better internet connection, which was a waste of money. As soon as the tech left our house the Internet went out. I called every day trying to get someone to come out and fix the Internet. I finally got ahold of someone and was told they would be there the next day, so I left work early and to no surprise no one showed up. I ended up having to go get another modem myself from the local comcast store because I could not get a tech to come out for the life of me. The modem didn't work so I called again, I was able to get a tech out here and his solution was "I wiggled the wires, hopefully that will help". Obviously it did not help, so I called yet again. I have replaced the splitter and the wires like I was advised to and still no luck. I was repeatedly told that I could not speak to a supervisor and they refused to provide me with corporates number. I have been hung up on several times and when I asked to speak to a supervisor I was told they had to call me, which they never did. After a few weeks of calling I was able to get another tech out here, which informed me that my internet had gone out over 275 times in ONE month. Yet, he still could do nothing to help fix the problem. I have lost money and time with this company. I depend on the Internet like many others and have had to resort to taking my laptop to the local grocery store and use their wifi. We have also lost our cable since the last tech was here, which was over a month ago. This is the worst customer service I have ever seen in my life. I would be a lot more detailed; however, I am having to use my phone to file this complaint because of course my internet is out once again. "

They are the worst company ever. First, they will lock you into an agreement and lie to you about the length of the agreement. Every customer service agent will have a different length of time for your agreement but they will charge you based off of the longest one. I called to cancel my service early due to the lack of customer service received and multiple problems and interruptions with their service. When I called to cancel I was on the phone for 1 hour and 22 minutes and was transferred from agent to agent who assured me that their department could definitely help me. Each agent on the phone quoted me a different price for a early termination fee. The first early termination fee was $140, then $70, then when I refused to pay that the agent came back with $45, the next agent then said it would be $75, then next said it would be $56 and they all said the agent before them was incorrect. This company has fraudulent practices and departmentalizes everything so you will not be able to handle anything without being transferred multiple times. Oh and every time you are transferred you will have to verify your information and explain your issue again as well as being questioned with the same questions because they only blind transfer you to the next department. DO NOT GET SERVICES WITH THIS COMPANY. XFINITIY ONLY WANTS TO ROB YOU!!

Xfinity "Comcast" is has the worst customer service ever in business. They don't care about their customers, they don't return phone calls and they are stilling from their customers.
1) When I call to get help, they talk to me like they can care less of what's going on with me or my account, because they have a lot of customers who cares if they lose one.
2) When they "claimed the phone call dropped" and/or they did hang up on the caller, they wont return the call.
3) we have Cable and Internet only with Comcast, they said our bill will be $87.00 every month, we never been late in our payments, everything looks fine we were paying $87.00 every month, than suddenly we receive a bill for $200.00 in the mail, when we call customer service to figure out what this bill is, No one can give me an answer, when I ask to speak to a manager they transfer me to another department that has nothing to do with the issue. Now that department got to transfer me back, Playing with their customer like a tennis ball. Than suddenly have someone on the phone telling me "that's my bill, I have to pay it" NO NO H[redacted] No I am not going to pay for it. Till today my account is saying $200 for over 3 months and no one not even a manager can help me. What a customer service. SUXXXXXXX

Every time we have a scheduled appointment they either do not show or don't have the right equipment to complete the service call. Today we had an appointment window between 2:30 - 4:30 pm. At 4:00 they called to say they could not make the appointment. They do this all the time to us. I can't believe they can still be in business and their service is so awful.

Review: In early 2012, I opened an account with Comcast. While opening the account, I was residing in the state of California at the age of 16. After having opened the account, I had service for approximately one year, and then moved with a balance left on the account of approximately $300. When opening the account, I did not have a co-signer over the age of 18 and was just allowed to sign myself into a contract. Minors are legally incapable of entering into contracts, and therefore I should have not been allowed to open an account. This negatively affected my credit rating, and now may restrict me from applying to certain jobs. I've returned all equipment, and while talking with representatives, I was never able to talk to someone about this issue, and after approximately 4 transfers, I hung up.Desired Settlement: I would like to receive a refund on the amount paid towards closing the account (approximately $300) as I was a minor and not legally bound to the contract, therefore had no duty to pay. I would also like to have the issues with my credit removed as I was not legally bound to the contract, therefore not having a duty to pay.

Business

Response:

June 27, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: 6/10/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 10, 2014 in regard to a collection notice he received. On June 17, 2014, I was able to speak with **. [redacted] and addressed his concern. I advised him that the social security number associated to the charged off account was issued in 1995. **. [redacted] set up service on February 19, 2013 which put him at the age of 18. I advised him that he would have to provide the required documentation such as valid picture ID, proof of social security number and a birth certificate to clear the account. **. [redacted] understands that the account balance is valid and will have to be paid in full. The charged off account was sent to collections on October 13, 2013. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I currently have all required documentation to clear the account. I would like to know how I am supposed to send the documents to you as I can scan them and email them to you, or fax them if provided a fax number.

Regards,

Business

Response:

July 9, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: 7/2/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the rebuttal filed by **. [redacted], received in our office July 2, 2014in regard to a collection notice he received. On July 7th and 9th, 2014, I was able to speak with **. [redacted] and addressed his concern. **. [redacted] provided the required documentation and has been advised that the charged off account has been removed from collections on July 9, 2014. I confirmed that a credit was applied to the account on July 9, 2014 to clear the balance. **. [redacted] is aware that there is no balance owing on the closed account. **. [redacted] understands that it may take up to thirty (30) days for the account to be removed from his credit report. **. [redacted] confirmed that he considers this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the assistance from both parties and thank both the Revdex.com and Comcast for resolving this matter.

Regards,

Abysmal customer service!!! When I tried to get online help their website hung. So I called their help line and descended into phone menu h[redacted], including 2 hang-ups on their end. I finally was able to get connected to a live person after pressing the "0" button for about 30 seconds solid. The issue was regarding the upgrade of my set top boxes. I was supposed to get return mailing labels for my old STBs but didn't. After an hour of help line h[redacted] they agreed to pick up the STBs at my front door. They did not show up. No explanation why, they just didn't show up. I ended up taking the STBs to a UPS store so that Comcast would not charge me for returning them late. When Comcast received them, they did not properly credit my account so I was charged for them anyway. It took another eternity to get that straightened out. Life it too short to deal with Comcast but unfortunately they have a monopoly in my neighborhood so I have no choice. I'm praying for G[redacted] Fiber to come to P[redacted] so I can say hasta la vista baby to Comcast forever!

I am tired of the poor comcast customer service. I'm tired of seeing commercials saying that they have improved but in reality have not. I have spent almost 3 hours on the phone with comcast today and am not satisfied with any of it. I was quoted incorrect prices, I was signed up for services I did not want, put into a contract that I did not want to be in and I was charged for packages I did not want. Then I was not allowed to go back into the package I was taken out of because it does not exist any more. So now the only real option that I have is to sign into a package that is more expensive that my old one, but offers less channels and slower internet speed. Comcast is perhaps the worst business I have ever encountered, and I wish there was another option, but unfortunately they have a bit of a monopoly on the area. All I want is my old plan back and to not be charged the outrageous amount they are asking for all the services I was signed up for against my consent.
I am currently posting this as a review as opposed to a complaint with a resolution request because after 3 hours on the phone with comcast, they finally put me into their own complaint department/resolution request. I was told it would take at least 5-10 days for them to get back to me. I am a reasonable person and would like to at least give them the opportunity to make this right on their own. I do however, plan on filing a formal complaint if they do not take the appropriate steps to make this right on their own.

After I made numerous complaints within my first month of service and even had a technician come out, I cancelled service. I was still being billed even though the usage report showed no activity. Then they called me multiple times throughout the day for a payment and when I argued about being wrongfully being billed they credited the account but not for the full amount of the month without service. They also claim that they have no record of my complaints which led to the technician being sent out. They are covering up for their bad service and making me pay for it.

My name is Juli Rogers and I am writing this letter to inform you of the way I was treated by your company over the weekend. On Friday August 7, 2015 I walked into the Comcast location in Woodhaven on West Rd to sign up for Comcast for the very first time, at that time I had my cable and internet through WOW and did not have a problem with them I just wanted the channel BBC America and they did not offer that channel. The customer service rep inside was very helpful and signed me up and I left with my 2 DVR boxes and my modem. She said I had to disconnect my WOW wires and boxes replace them with Comcast wires and boxes then call 1-855-652-3446 to activate my boxes. I called them at 4:34 PM on that Friday and there was an error and they said they had to send a tech out and that he will be out Saturday August 8th between 2:30 PM and 4:30 PM. I asked my cousin to come over and check to see if I hooked everything up right just to make sure we changed some wires around and I called back at both 6:58 PM and 7:47 PM and I spoke with 2 different people who both said I needed a tech and to just keep my appointment for Saturday. So Saturday came and I sat home all day I had a wedding I RSVP’d for that started at 3 PM I just thought I would be late but nobody from Comcast showed so I called Saturday at 4:20 PM to ask where the person was and I was told my appointment had been changed to Wednesday and nobody called to tell me that. The women apologized and scheduled me for an emergency appointment for Sunday and she gave me a confirmation number to confirm it CR**SSN**. So Sunday came and again NOBODY showed up! I called, cancelled, returned my boxes and got my WOW back. This is the worst customer service I have ever experienced especially for a first time ever Comcast customer. I just wanted you to be aware of the way customers are being treated.