Comcast Corporation

When I called comcast to get services spoke with a rep name Bien, she offer me digital starter with 9 months of HBO and Showtime for free, HD box free, cable box free, and internet blast for $84.98 for one year moderm included in price, I didnt believed her at first because these comcast employees will tell you anything to get you the service and changes their mind on the deals they gave you, I asked Bien to speak with someone else to double verify what she offered me, she put a male on the phone he introduce himself as Bernard and he said here's my employee ID 8109516 if any problem he can help verify the deals rep Bien offered me.
Now I want in vacation, came after the bill was due and check my account they charges $197.80, I called on friday 12/11/2015 to verify all the charges the rep I spoke with she told there's no record of the deals I said rep BIEN offered me and the employee ID Bernard gave me its not a correct employee ID, that's scary you giving people your info and they not real, i'm about to report comcast to Revdex.com to show how COMCAST COMPANY IS A FRAUD, NONE OF THE EMPLOYEE AT COMCAST ON THE SAME PAGE, I canceled my service on 12/11/2015. feel sorry for comcast may be the corporate make their employee like that lying to sale services or may the employees dont get any training.

I work for a company that uses Comcast for most all of our accounts. Every time I have an issue, which is every month, I call to get the issue fixed (some issues are continuous) and their customer service department is THE WORST. They hang up on you, they transfer you to the automated system instead of putting you on hold. I have been trying to get an account discounted for 4 months now. They keep losing the discount forms I have been turning and and they keep billing me for this account. Best part is the reason I am disconnecting the account is because we have new Comcast service at that address. I am not a lawyer, but I am pretty sure it is illegal to bill me twice for the same services at the same address. They don't seem to care, I have called and explain the situation numerous times over the last few times and it is still an ongoing issue. They are also not friendly and super uneducated about everything Comcast. I would rather saw my arm off then call their business or residential customer service again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review: I purchased a Comcast advertised internet plan on line in July 2014. From the time of set up until now, Comcast has billed me almost double the agreement. And they write their itemization as "partial Month charges & credits"; reflecting a monthly rate which exceeds my agreed upon amount then adds a "service discount (-$)" and does not include any reference to my payment which was made electronically in advance of the "due by" date. I have chosen electronic billing and when I log into my account, my bill is more than double what it should actually be.

On 8/1/14, I went to the physical Comcast location to try and get this sorted. Their Rep, Carla S... something, I can't read her signature; insisted that my account had been corrected according to *her view of my record; yet when I log on to my Comcast account from home it is clearly wrong. A Comcast forum of complaints of the same issue, proves that I am not the only person suffering Comcast's erroneous billing.

*Note - Comcast rep's view of my account record (which she showed me) reflects a different report (and Amount) than what I see when I log on to my Comcast account & billing on line. This is part of the problem. Customers are expected to pay their bill - which erroneously states much more than the customer agreed to or the service amount. Many customers simply pay their bills without question (it's too much time and effort to dispute or they are "ignorant" to the error or simply don't even look at their bill) and others like me, find the discrepency but have no satisfactory resolution to the reported errors.

I suggest that The Revdex.com look into Comcast's billing practices and record keeping because given the fact that so many people are effected and more so by Comcast's refusal to correct this; that Comcast intentionally maintains this confusion because there are more people who have no time or patience to dispute with Comcast and simply over pay Comcast's charges to avoid conflict, time exhaustion, legal action, or a compromise to their credit rating.

Comcast has a monopoly in [redacted], NM [redacted].Desired Settlement: My desired "settlement" is not only for a steady and accurate correction to my bill for Comcast service, but a further reaching corrective action that serves all Comcast customers and assures Comcast is not taking advantage of it's customers by it sly and convoluted billing.

Business

Response:

September 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 27, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 27, 2014 in regard to a billing explanation request. I spoke with [redacted] on August 28, 2014 and provided a detailed explanation of her overall bill to include monthly charges, current service package, promotional timelines, billing cycle dates and due dates. On July 22, 2014, upon establishing service, [redacted]’s account did not reflect the promotional rate she was quoted due to an encoding error. On July 28, 2014 the correct promotional rate was applied to [redacted]’s account and the billing was backdated to the installation date. As a good will gesture, a credit for one month of service was applied to [redacted]’s account on August 28, 2014 and will be reflected on her statement dated September 12, 2014. We apologize for any frustration this situation may have caused. Feedback has been sent to management for coaching and training purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Alyssa P.Executive Customer Relations

Consumer

Response:

Dear

It is true that the business in reference to complaint ID [redacted], has made an offer that I find satisfactory to me at this point but I want to note clearly:1) that I do not want my complaint closed until the following month (October) passes and I can confirm that Comcast's MY next ONLINE BILL (after their "good will" adjustment cycle has passed) reflects properly the correct next amount due. 2) Part of the problem is that Comcast sends their e-bill before the end of the payment due cycle for the previous month - thus the new bill does not reflect a payment made - and by consequence, the new bill is not only confusing, it is wrong.3)** Most importantly: I believe Comcast needs to remedy this, not only for my satisfaction but to assure that Comcast isn't calculatedly making money off other customers who automatically just pay their bills without thought or worse - the elderly or anyone who may simply be too boggled by the complications or time involved to sort out this stuff. I believe Comcast counts on that.

Regards,

was calling to fix my services that was ordered but not recieved was told I sounded like a guy by the rep Jessica id# 94c even though I was able to provide all the correct information she said I didnt sound like a female and wouldnt help me

Received an email that my account has been compromised, and I needed to change my password. Contacted Comcast about this, one business day to respond they say, but it took a week and was unable to reach them by phone. Then they leave an email that they tried to contact me about this issue, but it was a number and area code I did not recognize which they mentioned in an email. Definitely not my phone number. How about paying attention to whose number you call, and maybe get better security. I researched online and found that this is not the first time they've had security issues. Might give F[redacted] a try:(

Hello I a currently a customer with Comcast and have now been without service for 12 days. Their line connected to my house somehow melted in a storm we had on saturday. I was concerned for the safety of the matter so I called to inform them about it. I was told they would sent out a technician the following Wednesday so I was satisfied and hung up. Monday night I get home from work and have a note on my door stating that I had missed a scheduled appt. I called in question to it and they transferred me to multiple lines. Finally they rescheduled again for Wednesday. Noone shows up to the appt. I call again and get shuffled around to be rescheduled to Friday. Again Noone shows up for the appt. I call again and they tell me they don't know why. I was out in hold and hung up on. I called back immediately and at this point I am very irritated and told them I wanted to disconnect my service and go elsewhere and I was told I could not because that department was closed. Now this is almost 2 weeks later and I have still had Noone out and still do not have service. I called again today and was told my issue was on a rush ticket and someone will be out today. Again Noone has showed up. I've never had such horrible customer service. They should be ashamed because I am a great customer. I pay $140 a month and should be valued for that. I hope people see this and it doesn't happen to them.

The worst customer service I have ever experienced.
We moved to s new address, called a week in advance, the house previously had Comcast.
23 (twenty three) phone calls later, over 11 hours on the phone.
We were stood up by techs twice, one showed up and said he couldn't do anything and left. The next one showed up and said no problem, but the work order had the wrong address so he left.
After being stood up the last time Comcast told us a week before someone could come out.
Did I mention every phone conversation was like starting from scratch.
Hands down the worst company I have ever dealt with in any capacity..,. I'd rather spend s day at the dmv.

Comcast is overcharging me each month for "additional internet usage", but when I call to find out why, they give me the run around and just transfer me. I don't see how they can charge me extra money each month without detailing why and providing proof. How do I know they are not just randomly adding charges to peoples bills. When I ask for backup they just say to go to their website, which provides no more information that my invoice. How can I fight such a large organization such as Comcast when they are so uncooperative??

I am writing to you today because I called Comcast to resolve a payment matter for a friend whose name on the account is Kotye Bennette. I was on hold for 15 minutes before a representative came on the line. The man I spoke with asked for all of the information to look up the account and I had given him all information and gave him the reason for my call. He then stated that he would need to place me on hold to review my account. He did not place me on hold, did not mute his microphone and proceeded to answer his personal phone instead of doing his job. I could hear his entire conversation. After a few minutes I said hello? trying to get his attention. he then proceeded to tell the person he was speaking with that he was going to "beat this [redacted] members [redacted]" just like that. I know all calls are recorded and I want this matter looked into and this person fired! This is a lot of the reasoning why this company keeps losing members. Please look into this matter it would be greatly appreciated!! Thankyou

The worst customer service of any company. No phone working for months. Technician arrives, cannot fix, they charge $70 for the visit (and it was never advertised before, during or after the visit of this charge). just shows up on the bill. when calling to report the bill and that issue still not fixed over a month later, they say we can setup a technician visit for $50 this time. The technician was supposed to come back and never called or showed up. The company is truly gouging customers and has no way to properly resolve issues.

Review: On May 15, 2014 we moved from a house to an apartment. Since that date until today, June 22, 2014, we have made a total of 54 phone calls speaking to 128 comcast employees for various problems we have had. This is a TRUE number. We would be switched on some calls to 8 different people, be hung up on, etc. Also we had 5 appointments where noone ever showed up only for us to call and find out that comcast had moved our appointment to another date & time and comcast never called about this issue. We had to call ourselves and find out what was going on. I help take care of my 78 year old mother and each time made arrangements for the appointment and comcast just did not show up! BUT what makes me the most upset is all the lies they tell you when you talk to them. When I called to set up the move...the customer service rep told me these very words......"since you have been such a since good and longstanding customer, since you are moving to a new address, I can treat you like a new customer. I will give you the great $99.99 package that includes your internet, phone, extended cable with free [redacted] and [redacted]. I will also wave all hook up and connection fees except for just $59.00. Well I get my bill and this is not the case. It is $268.00. We were given the wrong boxes and had to return them ourselves and install them ourselves. We had to return the modem for the internet and phones because the installer put that in wrong also and we had to install that also ourselves..so what good did it even do for their professional to even come. I got charged for running wires I was told, when in actuality where we put the 2 TV's and the computer and the phones, everything was already wired with hookups in the walls!!!!! We could have connected them ourselves and comcast just flipped a switch! First of all, we should have had our bill corrected as to what we were promised and the rep should have had it in her notes. Secondly. when I called billing 20 times, they should have taken off the wrong box charge, the additional box that was to be free, the monthly in-house whatever it is called make sure nothing happens to your stuff that I did not ask for and adjust the bill to what I was promised. I even had comcast employees tell my husband and myself that they thought with all we had been through that the whole first bill should be credited - 8 of them said this and 4 more said they should at least take everything off but the $99.99 for all of the hassle. I agree.......with all the lies and yes they were lies because we were told so many different things the whole bill should be credited. One gentleman promised me he was typing in his notes a request for everything but the $99 to come off and I had to wait on him...that he was sending it to his supervisor and that I would definately be getting a credit of $139.0........well it did not happen. My last call was to a very nasty woman who right from the start said I can't give you any credit for anything....period. I told her the whole story like I did with at least over 50 people and her answer was well I am sorry you are having a hard time....a HARD TIME! REALLY! AND SHE DID SEE IN THE NOTES WHERE HE ASKED FOR THE CREDIT! She said it did not add up and I told her it did if you took everything off but the $99 and that was what the billing rep was trying to do. She just told me flat out that not only could she not not do it, but she would even try to do it! If I owned a business and I was hearing about this or reading this, yes sir or mam, that customer would be getting the entire first bill free. But you know what? I did write to comcast, 3 weeks ago and have still heard nothing! Our TV didn't work, the phones kept going out, my computer would not work at all over and over for three weeks solid and then all the billing issues. I feel I have a definite right to file a complaint.Desired Settlement: I expect total refund of the entire first bill due to the horrible customer service I received from comcast and the hours and hours spent on the phone with the 54 phone calls and the 128 people. In all my life I have never heard of anyone having such trouble as we have had. Also I expect the refund due to the broken agreed upon payment/price agreement. And I expect a refund due to the installer putting in the wrong equipment even while I was telling him we did not have that kind of TV, thus causing us to have to re-do all the work ourselves and use our time a gasoline to get the replacements.

Business

Response:

July 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 24, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on June 23, 2014 regarding a billing issue. On July 2, 2014, I spoke with [redacted] in regard to her concerns. A credit was applied to her account on June 24, 2014 for the service issues experienced after the installation of service on May 21, 2014 and install charges. The credit will appear on their next billing statement, which will be issued on July 15, 2014. [redacted] was advised her 12 month promotional offer is accurate and has been active since the installation of service on May 21, 2014. I apologized for any inconvenience she may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My cable bill for June is 442.00, The cable company states that I called to cancel my phone service with them in May. I did not call to cancel this service. I have automatic billing on this account from my checking account. The mone has been taken out of my account. I spoke with someome at Comcast tonight, they did not give me their name. They refused to correct the charge. They stated that I did call and make changes. I DID NOT!!!Desired Settlement: Corredt the overcharge, continue service at the agreed rate.

Business

Response:

July 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: June 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 27, 2014 regarding a billing issue. On June 30, 2014, I spoke with **. [redacted] in regard to her concerns. A credit has been applied to her account on June 30, 2014 to waive the early termination fees that were billed to her account when the package was change. Our records indicate that we received a request from another phone provider to port the telephone number to them which is why the package was changed. I have confirmed her previous service package of the HD Preferred Triple Play and promotional rate was applied back to her account on June 30, 2014. The credit and package corrections will appear on the next billing statement, which will be issued on July 2, 2014. I apologized to **. [redacted] for any inconvenience and frustration she may have experienced while trying to get her concerns addressed; feedback has been provided to management for further review. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

They are a very poor company and with no ability to correct problems with the service they charge so much for. After hours on the phone with their reps. and standing in a line for over an hour, because they would not send a service tech to repair the service that they could not fix from there computer without a charge. Even their service rep that was here in Nov. said they could not fix it right with out putting a hold new system, and had no plans to do that.

Xfinity has the worst customer service I have ever experience with a business. On December 29, my services which included cable, internet, and phone abruptly stopped and this was not due to non payment. I called the customer service to resolved this issue which was not handled. I was told that a tech could come to my home on January 4. I felt this time was to far away due to all services being out and having family members to entertain with no entertainment. I stressed the importance of my services being fixed at a earlier time. They gave me the complete run around sending me to different departments (which no one help) to telling me someone would call which no one did. So now its Monday, and the tech who is suppose to fix my problem is late. My appointment time was between 10 am- 12 pm. I have other things to do today and no I'm forced to stay at home and wait. I have not got any phone call saying the tech is going to be late. Xfinity has not tried to help me or make this process a smooth one. I'm highly disappointed.

Review: We have been having issues with our Comcast service for a couple of months. I’m talking our internet AND the customer service reps. About the beginning of May, our internet started going out for hours at a time. It seemed to happen only in the evenings, sometime between 4 and 9 pm. Interesting, as that was the time we’d use it the most. It was always on in the mornings as we’re getting ready for work, and when we needed to log in from elsewhere, it was working during the day. It only went down in the evenings. We called Comcast when this happened, and after two weeks of calling every other day and spending 1-3 hours on the phone with them, buying and installing a new modem (and calling Comcasts to switch our system to the new modem) we were finally able to talk them into sending out a technician. For the inconvenience and not being able to use the service we paid for, we were given $15 off our bill. When the technician came out, he noticed that Comcast was sending three different internet signals to our house. WHAT?! I mean, we weren’t paying for them, so that is nice, but how come the multiple people we’d called in technical support over the past two weeks hadn’t been able to notice that? Also, they had THREE modems attached to our account. The original Comcast modem that we returned within two months of getting our system three years ago, and the one we had replaced with the new one just days ago. Anyway, he got that taken care of and the internet came back up, so we thought we were good to go. Apparently, though, that was just coincidental timing, as the very next evening the internet went out. And the next one. We got through to Comcast and set another appointment for Wednesday, 4-6, and were given a discount of $50 off our next bill. Now, my girlfriend and I work during the day, and I had to take off work early to make sure we would have someone at our house for the appointment as that was their latest available. I also had to decline an evening job I was offered. All told, we missed out on 250-300 that we could have had for that evening. At 6:30, I called Comcast to find out why our technician hadn’t showed up yet. About 7:15 I got through to someone who told me the technician went to our house at Unit C and was told that it was the wrong address. Well, yes, that is the wrong address. We are in a house, not a unit, why didn’t he call us? Apparently, he tried, but the number that was listed for him to call was the old number that we had requested be removed from our account three separate times, INCLUDING from the person who set up the appointment. So, I spent another 2 hours on the phone getting approval for an appointment today from 5:30-7. I also received a guarantee that we would have two months free service for the missing hours of work. We received an email stating our appointment was from 2-4. I called Comcast this morning, and asked what happened to our 5:30-7 appointment? The lady I spoke with said there is no record of us having a 5:30 appointment, and that it isn’t possible to set one as that is outside the technician schedule. I told her that the previous day, the person I spoke with said she contacted the technician lead and was approved for this appointment. The lady said no, that never happened, but she’d request it and they’ll call us to let us know if they can make it. I requested a transfer to billing, and the first person I spoke with said there was no record of me getting two months free, and that it isn’t possible to get it. I spoke with her supervisor who said the same thing. When I asked to speak with her boss, she said I’d have to get a call back in 3-5 days. While she was setting that up, she apparently found notes that said I requested 2 months free and was denied, three days ago. I told her that was incorrect, there was no mention from me about the two months off until yesterday, and just a few minutes ago she had told me there was no record anywhere of the 2 months free request, so how did this note suddenly appear? I would love to leave Comcast, unfortunately there is no other service provider in my area that does even close to the speeds. Seeing as how most evenings we don’t have internet at all, though, maybe that is a moot point and we’ll just cancel anyway.Desired Settlement: The two months free we were promised.

Business

Response:

July 13, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on June 20, 2014 referencing service issues and a billing adjustment. On July 9, 2014, I communicated with **. [redacted] via e mail in regard to his concerns. I was able to verify that on June 22, 2014; a service call was completed in which the technician adjusted the signal. **. [redacted] verified that his internet service issues were repaired and are working to his satisfaction. An adjustment was applied to **. [redacted]’s account on July 9, 2014 for service outages. The adjustment will appear on their next billing statement, which will be issued on August 2, 2014. I apologized to **. [redacted] for the frustration and inconvenience he experienced as a result of this matter and assured him that feedback regarding his experience would be sent to management for review and coaching purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted].Comcast – West DivisionExecutive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Unfortunately, Chicago is an area with (mostly) only Comcast. Thus, the reason I have been STUCK with Comcast for almost 5 years. I have never been more disgusted, disappointed, and offended than I have been with Comcast. There are some incompetent, RUDE, OFFENSIVE employees and almost nonexistent customer service. Since the beginning I have had nothing but problems with the quality of service; my internet was always down, the WiFi was often slow. Comcast's response to my MANY calls/complaints was "all I can do is send a tech out there to look at it" or "let me send a refresh signal." The tech stated nothing was wrong when they came out TWICE and the refresh signals revealed no improvement. Okay, this I can deal with, although it's upsetting that we're paying so much for service that is far below a sub-standard level.
What I CANNOT deal with is the turmoil I went through when I moved back in May 2015. The advertisements convey this sense of ease and simplicity when moving, however, that is far from the truth. I've been wanting to cancel Comcast for the longest time, and decided that I would indeed cancel when I finally moved. However, the Comcast agent suggested that I should wait until October (2015) since my contract I have with them ends then and I wont be charged termination fees. Regrettably, I agreed to have my services transferred to my new place. Fast forward to September (2015) I receive a COLLECTIONS NOTICE for $160.00 for unpaid termination fees. WHY AM I BEING CHARGED TERMINATION FEES IF I SIMPLY TRANSFERRED MY SERVICES? Not to mention, I was not even aware of these fees. Comcast did not inform me through any outlet of communication about this. Not through email, my Comcast e-bill or postal mail. I found out when I received a notice from a 3rd party collection agency. I was in utter shock upon this discovery, simply because I have been a loyal, punctual costumer of Comcast for 5 years; I never missed or was late on my monthly payments. This company doesn't even have the competence to use the appropriate outlets to inform your costumers of this??! This is not even the worst part, why am I even receiving this notice when all I did was move, I did not change my service.
It took me almost 2 months to get this issue resolved after speaking with more than 8 Comcast representatives. During this time frame I continually received these notices, afraid that this would affect my credit score. While this issue should have been resolved the first time I spoke with someone, it did not. Instead, one of the Comcast representatives submitted a "ticket" under someone's account that WAS NOT MINE. Thus, explaining why I kept receiving collection notices from this 3rd party. WHY are mistakes like this occurring?! I'm being promised that this issue has been resolved when it actually hasn't! Finally, around 2 months and after countless of hours lost on the phone speaking to countless rude and impatient representatives, the "ticket" was processed and "accepted" so that huge mess actually got resolved; although it should have never occurred.
Fast forwarding to October (2015) I decide to officially cancel Comcast. I'm under the impression that my contract from my previous residence is expiring and I won't be charged termination fees << this was conveyed to me by a COMCAST REPRESENTATIVE back in May when I initially wanted to cancel since I was moving; hence the ONLY reason I stayed with Comcast when I moved. When I called to cancel, I was told that I would be CHARGED TERMINATION FEES since my contract was renewed in May (2015). WHAT? The only reason I've remained with Comcast is because I was waiting out my contract and didn't want to pay termination fees. It was at this moment I realized Comcast is such a deceptive and scamming company. They have no shame about lying to customers. I was not informed that this would occur, nor was my approval requested; apparently the representative stated that any contract you have renews when you move. IS THIS A JOKE? THIS NEEDS TO BE AMENDED. Feeling defeated, I asked to speak to a supervisor or manager so I can cancel and have my termination fees waived. NO, instead I am told that I cannot be connected to a supervisor and that a request could be put in so one could call me back within 24 to 48 hours. Did a supervisor call me back? NO. I call Comcast AGAIN after waiting a week; infuriated at their inefficiency and horrible costumer service, I informed the Comcast representative what occurred she replies "well that's impossible, I've never heard of a supervisor not calling back, that doesn't happen." OKAY LADY, are you implying that I'm lying? Once again, I request to speak to a manager and was told the same prompt. I put in a SECOND request to have a supervisor call me back to cancel my services etc. and NO ONE has called me back.
At this point it has taken me a month, ONE MONTH to cancel Comcast and I can't even do that! It is now November (2015), and I am completely frustrated and disappointed in this company. Moreover, I don't even care about the termination fees, I just want to sever ties with Comcast. I called Comcast and asked the Comcast representative to cancel and disconnect all my services with Comcast, she informs me that my termination fees would be $190.00. Unbelievable! I asked her if we could could put in a request to waive all or some of my termination fees, as this was not my fault due to Comcast's negligence and dishonesty. She sighs, as if I was causing her a burden or something and responded "sure."
It is November and I have finally canceled everything with Comcast and am waiting to find out about the possible waiver for the ridiculous termination fees. I was informed that an email would get sent to me about the cancellation of my services, and of course, I've received NOTHING. Comcast is by far one of the worst companies in the world. No company combines a single-minded greed with a blithe disregard for customers quite like Comcast. I'm sure my relationship with Comcast is not quite finished, because it apparently never is.

I recently moved and started notifying Comcast a month in advance as the location where I was moving required new equipment. Even starting the process a month in advance, Comcast still had no idea what they were doing when my move occurred and my service was shut off completely. I spoke with 5 different reps. and got a different story from each rep. To make matters worse, I stood in a local office while on the phone with someone from a main office and still could not get the problem resolved. To get my service re-activated, I had to pay an installation fee when my service should have been transferred at no cost. The first tech came to the house with the new equipment since I was not permitted to pick it up and plug it in my self, but he brought the wrong equipment. Another tech returned two days later, but brought faulty equipment. A tech will now need to come to my house for the third time. In addition to all of this, I recently received an email "confirming changes to my package" that I never requested. Who in their right mind would have both a double play and a triple play package? This change is asinine and was never authorized by me. Every time I contact Comcast, I'm spoken to in a belittling manner as if I am stupid. I understand I'm only one person padding their payroll but if they treat one customer this way, I'm sure they do it to many others and that is not a good business practice to intentionally charge customers ridiculous fees for tech visits that should not happen and change packages without permission.

Comcast is not honest in their sales techniques. We were promised free installation and then charged. We were quoted prices by the salesperson that were not honored. Numerous fees were added after the agreed upon final price.

From the beginning of my Comcast agreement I was misled and lied too, yet all of this error was paid for by myself. I was first told that I could do a self-install but then later I was told the $50-60 professional installation was mandatory. The technician painted a different picture on the "mandatory" installation service and revealed a simple set up without the requirement of setting foot in the home (a process of placing a filter on an outside line). The technician noted some errors in my report and said they would be corrected but from day 1 of my two year agreement with Comcast, 20% of my bill was for charges of hardware I did not have and for services I was not receiving. After months of the bill not reflecting my services I called to rectify the problem and work out my services. I was told once I paid an overdue balance my services would be reactivated and billing would be adjusted. The balance was immediately paid (exceeding what I should have paid) but then I was told reactivation was not possible without another 2-3 day wait for a technician to come do another installation. Also, I would not be eligible to pay the same rate (an attempt to sell me a monthly rate over 40% the cost of my current rate). This is in spite of the fact that this error in billing would have never been caught if I had not raised concern and extensively pursued a correction. Comcast is supposedly sending me a check for the amount that I paid over what I should have, but I DO NOT TRUST Comcast or anything they tell me. I never planned on canceling my services with them and made it clear I simply wanted to pay for the services I was receiving. But I was told there was no way around reworking an entirely different deal with new (professionally installed) equipment. So after returning my useless equipment to avoid an outrageous fee, I am left with no cable and Internet and the task of searching for an honest business that appreciates its customer in the slightest amount. This has been by far the worst example of doing business I have seen and the first time I have ever felt the need to document it.

A person came to my home in W[redacted], ** and marked off places on my lawn with paint. I asked what he was doing, and he said that Comcast was going to bury its cable along the painted lines he was marking. About one week later, a crew from Royal Cable, which describes itself as a Contractor for Comcast on its literature, arrived and began working. They dug into my lawn and placed the orange cable that they were going to bury on the lawn. I was told by the crew supervisor that they would be done in one day, but their work took three days, during which time, their equipment and the cable were left on my lawn. Contrary to our instructions, they blocked our driveway with their truck on more than one occasion. Having to park on the street caused me to bump into another parked car; I have had to have my insurance settle with the owner for the minor damage that resulted. When Royal Cable was finished, they filled in the holes with dirt, but did not put grass seed down. My wife called and was told that someone would come to put down the grass seed. The work was finished on July 22nd, and we are still waiting for the grass seed. Furthermore, and more importantly, they cut my Verizon FIOS cable before they left. This resulted in me losing my TV, telephone, and internet for a day until Verizon came out to replace the cable. All in all, Royal Cable is a terrible contractor that gives Comcast a bad name.