Comcast Corporation

Over the last three months we have experienced continued disruption in our cable and Internet service with Comcast and have spent numerous hours on the phone trying to resolve our issues as follows:
- internet down (typically happens three times a week and need to reboot)
- cable outage or cable box not responding
- dvd not working on cable
- new service box not operating
- billed for a movie/product we didn't purchase
- provider did not come for scheduled service call
We are so frustrated with the lack of service and inability to access our internet and the amount of time spent to resolve these issues with no resolution, that we will be canceling our service with them if it's not resolved by 8/3/15, which is the next available date to receive service. The amount of money that we spend is not with the product or frustration and the fact that they are the only cable provider for the Grosse Pointe area is extremely annoying and seems completely unfair.nwell I'm done being a victim of Comcast and their terrible products/service....I'm even willing to give up the Disney and sports packages as a result of all this frustration and bad service. I think Comcast needs to be replaced by another provider because this monopoly has gone on long enough! I will be turning to Amazon; U Verse or Verizon from now on! I feel sorry for anyone still stuck with Comcast!

Review: My service isn't working properly. Its always blurry and I have had multiple appointments and the same thing keeps happening yet they disconnect my service after I paid them 300 bucks. I made a payment arrnagment so pay 300 after charging it they took 140 again out of my checking account after I told them to cancel it once the bill has been paid with my credit card so no need to postdate any more checks from my bank account. I have had comcast for over 10 years and I am upset with the level of service. I may need to take my business to [redacted] since the package is cheaper. Please fix my bill or I will get an atty involved in this matter. No point of paying with no service in return. Fix my bill and credit the erroneous charges.Desired Settlement: Adjust my bill and credit for all the times I have called to request a tecj some out

Business

Response:

April 22, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 4, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office April 4, 2014 regarding technical difficulties with their service. I spoke with [redacted] on April 4, 2014 and confirmed the service related issues they experienced are no longer an issue. The poor picture quality was resolved by the technician on April 7, 2014, by switching the HDMI cable to another port on the back of the customer’s television. I also informed **. [redacted] of our collections policy and procedures. We explained, once a post dated check is submitted, we are unable to reverse this of the system. We confirmed a credit adjustment has been applied as a courtesy, to offset the non sufficient fund fees assessed by her financial institution, along with an intermittent service credit. The credit will appear on their next billing statement, which will be issued on April 30, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have an out building that was built 7-years ago. In order to get service there, per a Comcast Tech, a second modem was installed on the account. Service had been great for 7 years. During that time I upgraded to newer modems both in the house and shop. About 2-years ago when I upgraded the Comcast Rep told me that technically homeowners are not allowed 2 modems on one account, but that I was "Grandfathered In" so he did the upgrade. A few weeks ago I tried to upgrade modems and I was told that I could not have 2 modems on one account. In fact the supervisor told me that in looking at my account I've never had to operating modems at the same time. She offered no resolution. I asked to speak to her supervisor and she said one would call back in 5 to 7 days. I never received a call so I filed a complaint with the FCC. I received an email from Teresa L. (Comcast Executive Customer Relations) asking me to call her. My wife spoke to her assistant the following day and heard our issue. She said that we needed to talk to Teresa. I left 2 voicemail messages for her and she did not call. I emailed her and a few days later she emailed me back saying we can't have the service they were providing, I would have to open up a second account, costing more money. I've been with Comcast for 25-years and have been paying them close to $300 a month for the triple play service. I will be looking for a new company for my service. Comcast's customer's service is a joke. It's all about money to them. What I was asking for was something their company resolved 7 years ago as a solution to my request. Now, they want to renege that solution - wanting more money. They told me my account has been flagged for the last 2 years - due to this issue, however I've received no letter or phone call from them pointing this out. I suspect that the supervisor who called me a liar did this to make it look better on her.

I have Comcast basic cable provided through my complex HOA, the week of Dec 1 -4th my service was shut off due to non-payment. When I contacted Comcast I was told there was no breakdown of my bill and that my HOA had not paid the bill since September. When I reached out to my HOA and they called in, they were told it was for a PPV in the amount of $49 and 2 movies which should have been around $60. The bill was for $110, and every time I called in I was treated with the absolute worst customer service imaginable. Even after speaking with supervisors I was told repeatedly that there was nothing they could do and I was lied to on almost every call because the story of the bill breakdown always changed. I didn't receive an actual bill or call until the week of the 1-4th and my services were shut off that exact week. Even though I let them know I never received bills because service was provided through HOA I was told pay the bill or tough luck. I let them know my financial situation currently and I was told the best they could do was offer me 3 free months of HBO even though I told the supervisor I don't watch TV and the only reason I have Comcast is because the HOA provided it. I also let them know when I tried to set up internet service I was lied to about prices on every call and instead of agents trying to listen to calls all they did was try to resell me! I went to social media to vent my frustrations and was contacted by Comcast Cares on Twitter, after 2 days of no response after I was told by an anonymous "QL" my issue would be resolved I have finally come to the Revdex.com. I'm sickened by the hours I've spent on the phone trying to get assistance, the lies, and the worst customer service possible! Comcast even after letting them know I'm a current military member has made me feel like I don't matter at all. I now have a bill of $120 from late fees, ppv, movies, all because they could never get their story straight each time I called in and would not do anything to assist me except offer me 3 free months of HBO.

Comcast came out on Friday, January 23 and also Thursday, January 29 to try to find out what the problem is with my phone that keeps dropping calls....was sent to escalation team which I was told it could take 10 days for them to resolve the problem. Called back on February 2 and received the same old story about the escalation team......my phone issues are getting worse by the day. Thursday Feb 5th called Comcast as issues are getting worst and drops calls regularly....called at 8 am ...they are sending out a senior tech on Friday, February 6 between 12:30 and 2:30 PM… We'll see if this fixes the problem...Pete Smith comes by and says they think it is a "noise floor sector issue" and hopes to have it fixed by the middle or the following week which would be about February 11th....more problems as TV is freezing up and Internet is freezing up…call Comcast up on Friday, February 13 as TV is still having issues and phone is dropping calls…. Got pushed from one department to another and finally the call dropped...unbeknownst to me, Comcast set appointment up for the following day which is Saturday and I'm going to be out of town… They never told me about the appointment and the only way that I knew about it was I went online and saw the schedule appointment at that time… Needless to say, I had to recall Comcast and cancel the appointment and have a new one for Monday February 16 between 730 and 9:30 AM… Technician comes out and he says there's a bad connection at the box and he put a new connector on and said to keep our fingers crossed and hope that that solves the problem… Around lunch time Danny C[redacted] Supervisor for Pete S[redacted] called me and asked if things were going okay… I told him about the Comcast appointment that had happened previously that morning and he said if I had any more problems to call him directly as sending technicians out is not going to resolve the issues… .On Wednesday, February 25 service went off for about 20 minutes in the morning, no Internet TV or phone…called customer service on Monday March 9 and had 30.00 deducted off bill (had 24.99 credit already applied to bill)... My total amount that I paid was $70.36...she said they were doing an emergency ticket to try to get this thing resolved… She also said that more credits will be coming once this is fixed....and I told her that it wasn't fair for me to be paying in advance for service that I am not getting and if worse came to worse that I will cancel my service and break the two-year contract and I had every right to do it since they can’t provide the service and I will go back to Verizon…Friday July 3 called because my HDMI cable will not work so I had to switch to a co axel cable and the tv is now working ... I think the port in set up box is bad.. I got bounced from 1 dept. to another…. 1st dept was customer service than tech support and then transferred to solutions dept and then to xfinity setup box expert dept and was on hold for 15 mins waiting to be answered .. I was on phone for total of 38 mins before I got frustrated and hung up...
Worst customer service ever !! Rudest people that just love to put the customer on hold for long periods of time !!!! Don't waste your time by going to Comcast, pay a little more somewhere else and be happy with no problems !!!

Review: I started by looking online for a cable provider. I have had comcast in the past and decided to start with them because I was comfortable working with them. I applied for a deal online and was given a price of $39.99/mo for the TV package I wanted plus $10 for a HD box. I set this up and went to pick up the box at the store to start my services on 9/6/13. When I got to the store, they had no record of me starting an account but then told me they could give me the same package for $44.99/mo +$10/mo for the HD box and the deal I saw online was only an online deal which I had tried to set up but they had "no record of it" and I wouldn't be able to get that deal in the store. I reluctantly accepted as I didn't want to have to go home and redo my account and come back to wait an hour in line again.

My first bill I received was $91.20. This included taxed and an installation kit (I'm still trying to figure out what I got charged for as all I got was the box and the remote). On 9/26/13 I received a bill for $165.44 ($74.24 new) I called and cancelled with comcast on 10/4/13 before the 30 days was up on their 30 day money back guarantee. I was told my account was deleted and I would be charged nothing. 4 days later on 10/8/13, I was contacted by comcast's loyalty department and we discussed what happened and why I was unhappy. They told me that comcast would like me to give them another and start fresh as a new customer. I was told the month of Sept would go away and they would start me as a new customer on 10/8/13 and that I would still have a 30 day money back guarantee to decide if I wanted to keep their services. My next bill I recieved was for $136.24 on 11/6/13. I called and cancelled that day as I was over trying to understand why my bill kept getting more and more when I was receiving fewer and fewer channels.

Each time I had called in to discuss my bill, channels and services were taken away from my account without telling me. The first time I called in about my bill, they took HBO away without saying anything. Then they next time they took off AMC and more movie channels. When calling comcast to inquire as to why I was being billed so much they told me I still owed for Sept and Oct. When I was told by the sales person that Sept was wiped and I would be starting a new customer with a 30 day money back guarantee if I chose to cancel again. Through countless hours and phone calls, Comcast has not budged on the matter, nor will they give me a clear bill explaining my charges. In the last 2 months, there have been so many charges and credits put on my account that make no sense. I was given a guarantee and comcast did not live up to their warranty. Instead I am being told I still owe $82.88 on my comcast account. Again, I have no idea where this number comes as I was on their most basic channel package and very unhappy. I was also told I must have been confused when they were speaking with me on the phone. They state in their phone calls that they record the calls for training purposes. They should review the sales call they gave me on 10/8/13 to review what I was promised and yet not given. They seem to have a habbit of telling you whatever you want on the phone and then billing you for something completely different.Desired Settlement: I would like my bill to be taken care of in full by comcast. I was told I had 30 days starting 10/8/13 to make a decision per their money back guarantee by their loyalty department. This was because I was unsatisfied with my first 30 days and they wanted me to give them another chance. I told them I would and then got billed for both months. Very unethical practices.

Business

Response:

November 25, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 20, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint by **. [redacted] received in our office in regards to a billing concern.

On November 25, 2013, I spoke with **. [redacted] in regard to his concerns. In our review, we found on September 6, 2013 **. [redacted] signed up for a one year step-up promotion* for Starter Cable and a discounted rate of Preferred Cable from September 6, 2013 through September 5, 2014. **. [redacted] canceled his services on October 4, 2013 which qualified him for our 30 day money back guarantee. On October 8, 2013 **. [redacted] signed up for a six month promotion* for Starter Cable from October 8, 2013 through April 7, 2014. **. [redacted] canceled his services on November 6. 2013 which additionally qualified him for our 30 day money back guarantee. A credit was applied to his account on November 25, 2013 for the 30 day money back guarantee. The credit will appear on his next billing statement, which will be issued on December 17, 2013. I apologized for any inconvenience and frustration he may have experienced in attempting to resolve this issue.

I trust this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted].

Regards,

Executive Customer Relations

* Promotion does not include equipment, installation, taxes, franchise fees, the Regulatory Fee and other applicable charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate [redacted] taking the time to talk to me and hearing my side of this incident. I know it was a bit of a fluke series of events and I am sorry for being a thorn in their side as well. I am just happy to have this issue resolved.

Regards,

Review: From August 2012 through August 2013, I had a promotional rate of $24.99/month for internet service through Comcast. On 9/1/13, I received a bill that the promotion was discontinued and the rate had increased to $51.95. On 9/2/13, I contacted a Comcast customer service representative at 1-800-XFINITY about the increased rate. The customer service rep offered me a rate of $36.95/month for the next 12 months to which I agreed upon this rate. The 9/1/13 and 10/1/13 bills reflected this agreed upon amount. On 10/31/13, I received a bill and the amount due had increased to $49.57 (services were $64.95/month minus a $15 credit). On 11/8/13, I contacted customer service again to discuss and I was told that the previous customer service rep had made a mistake and they were not willing to honor that amount. I requested to speak to a supervisor who reinforced they would not honor the $36.95 rate. I requested to speak to the supervisor of that supervisor and was told that someone would contact me in the next 24 hours. I did not receive a phone call.

Comcast has repeatedly had poor customer service over the duration of my contract including not connecting my internet service although a technician had installed, charging for a modem although I agreed that I would provide my own, and poor customer service including long waits, unprofessional behavior, and being hung up on.Desired Settlement: I would like Comcast to honor the rate that the customer service representative quoted which is $36.95/month for 12 months (9/1/13-9/1/14) for my internet service.

Business

Response:

December 3, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 11, 2013

Re: [redacted]

[redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted], received in our office November 12, 2013 in regard to receiving promotional rates.

An explanation has been provided to **. [redacted] on November 12, 2013 informing her that a twelve month promotional rate for Performance Internet service has been applied to their account effective September 1, 2013. In addition a complimentary Blast! Bump was added to the account for twelve months effective September 1, 2013. At the conclusion of the promotion, standard retail rates will apply. Due to the date of the service change, a prorated credit has been applied to the account and will be reflected on the billing statement dated December 12, 2013.

I apologize for the experience and explained that the previous rate that was offered was invalid and was migrated to the standard retail rate.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Relations

Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

This is the 3rd time I have went to there service to find my equipment not working properly and when contacting customer service just get the run around while still having to pay for non working service

While trying to access Ancestry DNA, I spent several hours on the phone with Comcast and Ancestry.com. I tried everything with Ancestry and they reported they had had other customers with issues with Comcast. They reported that Comcast has been blocking Ancestry. So I started a chat with Comcast that was a long drawn out process only to find out that I only had to call the Security Number and that Comcast does indeed block Ancestry. After, a rude employee and calling back I had one transfer me to a Level 2 supervisor. We talked for an hour and ran a trace route. He concluded that it was not Comcast's fault. However, it must be Comcast blocking Ancestry as I was able to access the same website without issue through Verizon Wireless cell phone data. Isn't blocking websites without permission illegal?

I usually am not one to write these elaborate spiteful horror stories about unethical businesses since there are just so many out there now a days BUT Comcast ha been the worst company I have ever shared a customer/provider experience with.
In September 2015 my wife and I bought our first home and wanted to stick with the service provider we had at our previous home. I will start by saying, my initial experience with Comcast was not awful. Other than my on demand working whenever it felt like it Service wasn't awful And I rarely if ever had to call in.
So we moved and I start to the move process by calling into their customer service. After a few prompts from a machine (which is beyond words horrible) I sat on hold for awhile just be told it led me to the wrong department. Of course they put you back on hold and you have to restart the waiting process. It was a solid 30 minutes before I even had a chance to talk to one rep let alone be transferred to the "correct" rep.
So I get to the move department and a nice women answered and we began to negotiate my relocation package. She was extremely nice and respectful but with my bill rising to over $200 a month, I advised changes need to be made or I would most likely have to go with another company. So after a call or two with her I advised it was time to cancel as I received an offer that was significantly better from a competitor.
Then she proceeded to do her job and transfer me to her "loyalty" (retention) rep who was absolutely clueless. He kept me On the phone for an additional hour to explain how he was making all these changes to lower by bill to a reasonable amount. After than hour plus, I accepted the terms he confirmed (this was on a recorded line) and scheduled a follow up call. His plan was sending me
equipment to the new home within a day or two (he stated since the lines at my new home were active I would even have the ability to watch Sunday football with the equipment he sent out OR even with the equipment I brought from the previous address).
So I am now in my
New home now! And the package arrives. THE EQUIPMENT was All wrong and the equipment I still had from the old home which I was advised would still work, did not at all. In fact, on moving day (like that's not stressful enough) we spend another 1-2 hours on with them. The best part was thorough out that time span the reps/phone lines hung up on me MULTIPLE times. I mean we are talking near double digits. So move in day I had nothing.
So the next conversation (another hour) was to schedule me
A technician that was acouple days out.
So the tech comes (subcontractor mind you, not a Comcast representative) shows up and still does not have all the correct equipment. He got one tv to work in the basement and the Internet somewhat working but as for the rest of my gear, Not on his truck. The one plus,
the tech offered to take the equipment from the old home to "save me
Time." My next move was to call Comcast for the 4th time (mind you I have now taken multiple days and Time off work to meet these people and have these hour phone calls multiple times a week) in which they invited me to take a thirty minute drive to come pick up the correct equipment. That or I can wait for them to maybe send me the right gear.
So I take the bait and go to Comcasts office and the women at the teller window goes "oh", "I see the issue here" and proceeds to hand me the new equipment. As soon as I saw it I knew it was incorrect. I ask her to double check as we don't have the X1 package and need the other boxes and adapters l. She continued to tell me this was fine and it will work. So instead of causing a scene, I say ok have a nice day and drive home.
I get home and immediately get to work
To FINALLY get my services up and running. Of course to no avail.
The next day I had a conversation with a rep (some specialist in Harrisburg or Philly) I don't want to put his name out there as he was at least Very polite. His plan was to send another technician out and he ensured me this time it will work. Even offered some minor credits for my inconvenience including redzone package for $5/month more for the football season. He said cancel
It once the seasons over and you'll save the extra couple bucks.
So We scheduled a Comcast tech this time (I had to miss work again) but he came and was extremely helpful. He took out splitters that shouldn't have been there, established where each line was and where it led,etc...
He was good and understood my situation, it seemed, all too well.
So at this point I lost work multiple days, spend countless hours on hold with a horrible automation machine that always takes you to the wrong place (unless your calling to Pay then magically go figure it works), so you can spend time being transferred to the wrong departments or people who barely have the knowlegde to assist you. The whole process and the fact this type of business practice is acceptable is sickening.
So finally today, the reason for this rant. So week 17 of the NFL season is over and I asked to cancel my redzone (literally only 5 bucks a month). I was told (on a recorded line I can cancel it easily to save the couple bucks since the channel is useless the other half of the year.
I was the told my wait would be 5 minutes today by the lovely machine and after 12 minutes I was transferred to sales. That representative then told me he could Not assist and would need to get me To the right department. So there I am right back on hold. I then get a representative and explain I would like to cancel One channel as I was told I could four months prior (on a recorded line). She puts me
On hold for a few minutes to come back and If I want to cancel That one channel
I would lose thirty others channels with it. The "bundle"'she called it. Most of those I could care less about so I said sure please cancel and let me know what my bill would be after cancelling all those channels. After another few minutes on hold, she stated it would be Less than a dollar difference from my Current bill because then my other boxes I have would go up in price effective immediately.
I am Not going to lie I did not take kindly to this. I immediately asked to be transferred to a supervisor.
Low and behold after an additional 10 minute wait the gentlemen introduced himself and asked the issue. Before I could even finish explaining he hung up on me.
I wanted to write this for multiple reasons. Clearly, I needed an outlet to vent as I have given up to much time, effort, and money throughout this excruciating process. Maybe this helps someone shopping around make a smarter choice. Maybe this prompts someone to do do this better.
I will leave with this. Your company can do better. I have seen first hand how horribly run your company is, profitable or not. Your customers dispise you and when things change (just like blockbuster learned) you will fail on the course you are on. It is only a matter of time.
I hope someone of some importance reads this. I hope they call me. I firmly believe I can do better.

We had our cable "installed" they drilled into our exterior brick,pulled up our Carpet drilled into the back of a closet though a wall to get to another room, blocking a cabinet with wire so the .cabinet is inaccessible 2 of 3 tvs installed don't work broke personal property waited 7 days for another tech to fix the first techs issueshe never showed up . Promised phone call not returned very very upset

Review: RE: [redacted] #[redacted].

Account: 8771300510161536

In February, 2014 I moved from my previous residence at [redacted] #[redacted]. On February 24th, I requested that all Comcast internet and TV services be disconnected at that previous address. I was told to expect an e-mail confirmation, but never received one and continued to be billed for services at that address to present day (4 months after moving and making this request). On 6/17/14, I spoke to [redacted] and [redacted] at Comcast and was told that the service would finally be terminated and I would be receiving a back-dated credit. Both representatives informed me that a supervisor would be in touch with me. However, I have received no phone call and still have an open, active, and billed account at my old address that should have been terminated months ago. As part of Comcast's "Mover's Edge" program, a DVR box from my previous address was installed at my current residence, but was never activated properly. Because of this, Comcast insists that I have been using this DVR box at my old address. I have been instructed to return the old DVR once I receive confirmation that my old account has been terminated. This comes after I have spoken to 6 different representatives going back 4 months. Nothing has been done to resolve this situation and I continue to be billed. PLEASE HELP!Desired Settlement: I want Comcast service (Account #[redacted]) at my old address ([redacted]. #[redacted]) to be disconnected and I want a credit for the television and internet service charges that I have continued to receive since I requested this disconnection on 2/24/14.

Business

Response:

July 14, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103Case Number: [redacted]Date of Notice: 06/19/2014Re: [redacted]Dear Sir or Madam,This letter is in response to the complaint filed by **. [redacted], received in our office June 19, 2014 regarding a service disconnection request. I spoke with [redacted] on July 11, 2014 and confirmed the account referenced in his complaint was disconnected on June 18, 2014. In addition, a refund was processed on July 8, 2014 for the days payment was received beyond the disconnect date. **. [redacted] will receive this refund within 21 business days. I apologized for any inconvenience we may have caused while working to resolve his concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,[redacted]Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

We are a retail business of 500-1000 sales a day 75% of which are credit card payments processed with internet. We were out of internet and all 5 phone lines for just over 24 hours. We were given an expected teck arrival time of 2-6 hours which we received no answer why they didn't deliver as promised. That kind of outage was a MAJOR hardship for our business. When I asked for 2 months credit ($500) they gave ($100).
Not too happy!

When I called to cancel my service w/ Comcast, they informed me they would bill me for 60 more days. Why would they need to bill me for 60 more days? They could cancel my service immediately and not bill me, just like every other ethical company. This is just one more shady tactic they use to take money from their (former) customers.

Already Comcast customer receiving internet service, called to add TV. Was supposed to receive box in the mail in 3-5 business days to self-install. Called 5 business days later as did not receive confirmation shipment or box. Was told box was never ordered (after fighting with customer service agent to check and re-check and re-check the tracking number she gave me, which was for something delivered one year ago). She said she would order it and give free shipping to be sure it was delivered by next business day. Next business day, still did not receive confirmation email or box. Called again, was told again that nothing had been done but that she would do it herself and send it overnight. Did not receive box. Received email the next day that the box was being shipped. Finally received box 7 business days later. Tried to set up cable box and did not work. Was on the phone with tech support for 25 minutes while he kept putting me on hold for 5 or more minutes at a time after telling me to do something simple like unplug and plug box back in. Eventually, call was disconnected. Called back - 15 minutes later, after asking not to hear about "great deals," technician advised that someone would have to be sent to the home and would not be available for over a week during the business day. Asked to be connected to customer service to cancel cable and entire account, put on hold. Call was again disconnected. Called back to cancel and was told that the office was closed.

Called Comcast to resolve an ongoing billing issue. Once my billing issue was resolved we discussed possibly adding phone to my account. I asked the price difference and was told 35 to add phone as well as increase channel lineup from economy to starter. I specified more than once that my Internet speed must remain the same(blast) and was reassured each time that it would. Was even told as additional reassurance that if I had any problems or didn't like the changes I could go back to my original plan based on the worry free guarantee. Well once my package was changed I then realized I was blatantly lied to and my Internet speed was in fact decreased. Of course now in order for the issue to be corrected I will have to pay an additional fee. How is that fair to me as a customer? Rep ID of Comcast employee is ET3, name is Kevin.
I've also posted the same complaint on Revdex.com. I just don't understand what is going on with the customer service. It's very unprofessional and honestly sad. You guys work so hard to grow and maintain the business while others are fine with tearing it down.
I really hope you look into this matter. If all calls are recorded, I would encourage you to pull this recording.

I have been trying to get Internet service with Comcast now for 3 1/2 weeks. They have been sending out multiple technicians to connect internet in my house when in actuality it needs to be ran to my house and they know this. Multiple appointments have been setup and nobody has showed up. Between Comcast and their sub-contractors they do not know what the heck they are doing!

I recently moved to a new address. I called to order a fresh installation from Comcast. So I called and scheduled on a Friday and set up an appointment for the following Thursday (First available). The day came, I paid a friend to be at my house during the installation time as it was between 12:30pm and 2:30pm and I had to work. So I checked in throughout the time and the technician never showed; I gave a grace period of 20 minutes then called Comcast to see where their representative/technician was during the scheduled time; during the time it took for them to get my name and do the automated voice responses. Comcast called and left a message for me that they could not find my place (in this day and age of navigation systems) since I was on the phone. I got off the phone and checked my messages and heard their message about them not being about to locate my residence. I called back 6 minutes after they called me and stated that I was on the phone with Comcast during their call and was calling to give the driver directions to my residence. I then was informed that the driver had already left my area and that I would have to reschedule. After I had to pay someone to be at the property and they were over 20 minutes late for the appointment; they refused to have the service technician return to the property and said I would now have to wait another 7 days for the next available appointment. So it is fine for their tech to blow off the time that he was guaranteed to be at my home in and I am 6 minutes late getting back to them because I was on the phone with them about them not showing up, and I have to wait an additional 7 days. IF YOU HAVE ANOTHER SERVICE PROVIDER OPTION TAKE IT, COMCAST IS THE WORST!!! I have had most of the major internet service providers in my life and COMCAST is by far the worst. I have had COX, Time Warner, Mediacom, Comcast, Verizon and all of them beat Comcast hands down.

I got Comcast internet and everything was fine for 10 days, until they disconnected my service due to the previous tenants not paying the bill. They refused to give me service unless the other person's account was paid. I have no relation to this tenant.

Review: Comcast was providing TV, Internet and Telephone services to my home at:

[redacted], FL [redacted].

from 11/13/2012. thru 2013.

However, all the services, triple bundle, customer service were so poor and billing was fraudulent. I had no choice but to cancel the service on 2/18/2014 and returned their eqpt to their customer service store in [redacted], FL and switched over to [redacted].

I have repeated calle them and sent emails and they keep on billing on and on and they hung up on my whenever I call them.

The latest bill dt April 28, 2014, is for 384.49.

I called Comcasr couple of days ago and they hung up on me.

I do have lot of document to share with Revdex.com>Desired Settlement: Cancel fraudulent billing and refund any over payments

Business

Response:

May 28, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 13, 2014 Re: [redacted], [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 13, 2014regarding a billing issue. On May 28, 2014, I spoke with **. [redacted] in regard to his concerns. A credit has been applied to his account on May 28, 2014 for the services from February 18, 2014 through May 15, 2014 as the account was not disconnected when the equipment was returned. The credit will appear on their next final statement which will be issued on June 16, 2014 and will reflect a zero balance. I explained to **. [redacted] that there is a remaining Digital Transport Adaptor listed on the account that would need to be returned so that we can completely close out the account. I apologized for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.