Comcast Corporation

So I have been having internet problems for a few months now but I have been unable to be at home for a time when a technician can come troubleshoot. I finally was able to take the day off of work to stay home and wait for a technician at the scheduled appointment time and I received one automated call saying the technician was here. I had no received a call from a live person and I had IMMEDIATELY ran out to greet the technician but nobody was there. I called Comcast to see what the deal was and they said the technician should have made an attempt to knock at the door, perhaps ring the doorbell and try to give me a call from their dispatch phone. None of these things occurred. When I was speaking to the agent he said he did not believe the agent even tried to come out and that they have been having this problem a lot recently. I requested to speak to a supervisor and asked if I could cancel. The supervisor said they did not have the ability to cancel so they would have to send me back to the main menu to speak to an agent again and then be transferred to the right department to close my account. After 40 more minutes I got ahold of the department that was able to cancel my account only for the agent to tell me that I have been a loyal customer for at least years and they would schedule a new appointment for me at a later date. After declining, I cancelled the account. This customer service is absolutely unacceptable, especially for a customer that has been loyal, exceeded their contract date and now pays a heavily increased rate of 100.00 a month for JUST internet. Your loss Comcast. I will tell everyone I know.
B[redacted] C[redacted]

Comcast has the most horrible service I've ever experienced! When my service was first installed, the technician ignored the installation instructions. I live in a trailer park & the park mandates that cable lines be installed through the floor, not the side walls. The technician was instructed to install through the floor, but was too lazy to do so & instead went through the side walls. I didn't think I'd have to babysit him, so did not realize he was doing so until it was too late. The technician left without providing me one of the additional remotes & did not leave any information about my account. No channel list, did not provide the phone number or email address that are part of my service. When I called to file a damage complaint, I received numerous worthless apologies & a meaningless credit of $20. The technician that was assigned to my damage complaint called me once & left 1 voicemail. I called back & left a voicemail & never heard back. Over a month later, still no word from Comcast. When I call them about it, they claim the technician called 3 times. I told them that was a lie & offered my call log to them to show the 1 call from the technician & my call to him. They closed the damage complaint without informing me! They damage my house & put such a minimal effort into making things right! Their screw up & I have to put all the work into getting their mistake fixed?!?! When I tell them I no longer want their service & to come pick their equipment up, they proceed to tell me where I have to go to return the equipment. They only want my money & to provide zero service for that money! They've wasted my time repeatedly. To file the damage complaint, I was disconnected from their line 6 times before I actually got ahold of the right department. Comcast holds their hand out to customers, not to help them or provide service, but ONLY for payment. They do not care AT ALL about their customers & expect their customers to do everything themselves! Their cable & internet are decent, but the fact that their rates are ridiculously high & they couldn't care less about customer service makes Comcast a horrible company to do business with!

Review: From the beginning before I even had service instatlled once again I was told I had to come and prove who I was to this company. I was told the apartment had a large amount of debt associated with it and that they needed to know that I was not the person owing them money. Now mind you I have been a customer off and on since the 90s most recently having service around 2011 or so. With this fact they should have known who I was from the information I provided to them in the physical store location. This was done and I was told I could come down and get my equipment to self install(the cheaper way). I tried to install with no luck and they had someone on their troubleshoot line who spoke very bad English that I could not understand anything she said. I was then set up with an appointment for the the installation team to come out. I was told by the installer that I would not have been able to self install anyway because of how the apartment was wired. Everything was going good until the next week I get a call from something they said was the residency department saying I needed to prove that I was not this person once again who owe them money. I faxed them the information they asked for plus I asked did they see where collections figured out I was not that person as well. I was told today, 5-12-14, that they did not received what I had faxed 5-6-14 and that I needed to do so or my service will be turned off. I did not want to become a customer again anyway and now this. I know how horrible the customer service is with Comcast but I had no choice with the area I am in this is all I could choose from. I would rather have [redacted] as I did in my previous residence. I digress. Today the proof of residency department said that service will resume after looking at the notes on my account from collections. I was also called by two customer care associates, one named [redacted], the same week proof of residency department called. Customer Care had no clue as to what was going on and only knew of my frustrations because I sent a blast out on social media and an email to their customer care department. I just don't understand why am I having to keep prove who I am and that I just moved to this location so many times if I was already a customer of theirs several times before? I am very frustrated and dissatisfied by the nonsense I am being taken through on top of the fact I have PTSD from serving in the US Air Force and Fibromyalgia which this type of stress is deadly to my health. I am a single parent of two, one a teenager and the other a preteen, who need to have internet and television for school and entertainment. I would like to see Comcast come up with a better way to collect debt from someone who owes them and not harrass me to which I have no idea who that person is. Please helpDesired Settlement: I would like to be credited for at least two months worth of service for the suffering this ordeal has put me through.

Business

Response:

May 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 13, 2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 14, 2014 regarding a request for new service. On May 16, 2014, I spoke with **. [redacted] in regard to her concerns. My investigation shows **. [redacted] signed up for a new account on April 30, 2014, she was contacted by our Customer Verification Team on May 5, 2014 and asked to show proof of residency prior to moving to her new location in order to remove her name as several debts were listed. They provided **. [redacted] with their contact information and a fax number to forward a copy of her lease agreement. Collections received **. [redacted]’s documentation on May 12, 2014 and did not disconnect her already active service. I spoke to **. [redacted] on May 16, 2014 and she confirmed that her cable, phone, and internet service was not interrupted. I added a free HD service for 12 months to her account effective May 16, 2014, along with a reduce rate for 2 additional cable boxes as a onetime goodwill gesture. This rate will expire May 31, 2015; at the conclusion of this promotion standard retail rates will apply. I apologized for the inconvenience and frustration we caused her. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: per my conversation with [redacted], she offered 2 cable boxes free and the other 2 cables half off for 12 months. Also the time and gas it took to insure Comcast had what they needed was awful. [redacted] did not say anything about how I had been a Comcast customer since the 90s and most recently 2011 approximately.

Regards,

Business

Response:

June 20, 2014Dear Sir or Madam,This letter is in response to the complaint filed by [redacted] received in our office June 12, 2014 in regard to a billing explanation request.I spoke with **. [redacted] on June 12, 2014 and provided a detailed explanation of her overall bill. I informed **. [redacted] that as of May 16, 2014 she was not being charged for two of her digital boxes and she was being charged a reduced rate each month for another 2 boxes. This reduced rate will continue until May 31, 2015 before rising to the regular rate. As compensation for her experience and delays with resolving her issues, she was granted 3 premium channels free for 3 months. These channels will be free until August 31, 2014 before rising in price to their regular rates.I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Subscribed to Comcast Xfinity internet Dec. 2014. As I am a part time resident, was assured the service could be suspended and reactivated as necessary. Suspended in April, reactivated early this month. Just received the billing and learned the service cost was double what I agreed to when I first came on board. Find their M.O. offensive. Cancelled the service. Likely our condo-complex will cancel Comcast TV in March.

This is the worst company I have ever had to deal with. It took them 4 months to resolve a billing issue. They even went so far as to come out to my house and tell me my house wiring was bad. After being subject to their "internal audit team", who it seems has the discretion to change people's bills without anyone's consent, they now claim that my monthly rate was promotional. I spent over 40 hours of time on the phone with them sorting out the issues the first time. IT WAS NOT A PROMOTIONAL RATE! I ASKED when they first set it up. This is the most unethical business I have ever had to deal with, and I would not recommend them to my worst enemy.

I what some one any one to do something about com cast, when I sighted up for comcast back in 1990 everything was Okay ,I started noticing comcast was razing there prices. I understand that as everything has gone up in price,in my case after 14 years of having comcast and before that continental cable.I have achange in my finances and need to change or brick my contract to get something that would suit my needs, comcast would not work with me at all,in fact my were out right aggressive about the bill that was and have accumulated.I called so many time to see what I could do so I would not run in the this problem of a lager bill that I could not afford.Know that they cut my cable off I witched to directv, I get better costumer service but not the same serive in TV service, but I rather have this them go thought what so many of my family member has said also they hate comcast, I won't mention my friends.know I get a call every day about the bill I was trying to avoid, I fell like I am going to take my time to pay comcast after all the a temp to change thinks, I don't think it is far to the consumers and my family that comcast is able to do this, I am a single DAD,and after my income changed because of unforeseen seen separation. and whating to work with comcast I should not be herased and phone call everyday for about 300.00 balance, I fill this is what they get for not working with me. I now it's maybe messing with my credit and I tried to work with them. see how many time I call to do something with then. know that I can't pay them until I free up some money in the near future, I am so mad I tell everybody I know don't get comcast Tv I am going to complain to the attorney general also thank you T** C[redacted]

It seems like Comcast and Xfinity do not train their employees well enough on communication skills and that's ironic knowing that they are in media (primary example of communication) business. I used their high speed Internet and cable TV service and I called today to close my service on June 8, 2015 because I'm moving out of state. Today is June 2 and I still wanted to use my high speed Internet until I move on the 8th so I asked the rep if I can just return my TV set today (to save the trouble of dropping off the TV set on the day of moving) to which she replied "yes". So I dropped off the TV set and came home to find out my Internet is disconnected completely. I called Xfinity and they tell me (following 30 minutes of wait time) that they can only get me back on the Internet for regular fee of $70+ per month or I have to go back to the store to pick up the TV set which I won't even use. No other way to just reverse or reinstate my previous service which they disconnected by accident without my consent. Unprofessional and unpleasant customer service. Will never use or recommend Comcast and Xfinity.

Review: I recently ordered XFINITY services from Comcast.

On my first bill I am being charged $39.95 for services rendered outside the home. At no point prior to rendering of this service was I informed, either verbally or in writing, that any such fee would be charged.Desired Settlement: (1) I would like to be refunded the full $39.95.

(2) I would like to be informed of any service fees prior to the rendering of any future services.

(3) I would also like for Comcast to revise their "Comcast Agreement for Residential Services" (http://www.comcast.com/Corporate/Customers/Policies/SubscriberAgreement.html), or otherwise state their policies in clear written language on comcast.com. Pricing should be clear to the consumer before services are rendered and not unilaterally decided by Comcast after the rendering of services.

Business

Response:

December 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 3, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office December 3, 2014 regarding a billing concern. A Comcast representative attempted to contact [redacted], utilizing all contact methods provided, without success. Our records reflect [redacted] was billed for a self -install kit on October 8, 2014. On October 19, 2014 [redacted] was billed for a second self-install kit and a technician visit charge. A credit for one self-install kit, a late fee, and part of the technician visit charge was applied to [redacted]’s account on November 30, 2014. In an additional effort to reach a satisfactory resolution, another credit was applied on December 12, 2014 for the second self-install kit and remaining balance for the technician visit charge. All credit adjustments will be reflected on the billing statement dated December 28, 2014. Without speaking with [redacted] directly to obtain additional information, we are unable to further research and address his billing concern. A letter was mailed to [redacted] on December 12, 2014 advising him of his revised balance along with a direct contact number to utilize for assistance regarding this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Andrea B[redacted] Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Called and said they would send someone as a courtesy to check our cable. Was supposed to go into attic and refused because it was too hot, asked if he cane come back another day in the morning hours. Returned a few days later, did some work and when we received our bill they added $150 charge that was not authorized and that was said to have been a courtesy visit.Desired Settlement: $150 refunded

Business

Response:

December 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: November 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office November 26, 2014 regarding a billing issue. On November 28, 2014 I contacted [redacted], the account holder, in regard to his concerns. A credit has been applied to his account on November 24, 2014 for custom charges applied by the technician during a service visit. The credit will appear on their next billing statement, which will be issued on December 25, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Nina T. Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

From the day that I ordered my bundle, I have had problems. It is unfathomable that a company this large would hire such incompetent people who lack any element of a good work ethic.
Initially, it was an administrative issue. That was resolved...only because I was forced to send an email to the corporate headquarters.
NOW, it's technical issues! My phone is spotty/choppy, in that it cuts off if it is in use for more than 20 minutes AND I can barely hear on either handset! It is as if I am talking on a cell phone in an area with bad reception.
In addition to that, my modem is on the third level of my home. My mobile devices do not have internet connectivity if used on any floor below the third level.
I have tried to contact Comcast via phone and chat. I was lucky AND amazed that I was able to speak with a representative, but of course...HE COULD NOT HELP ME! I was asked to contact another department for my issue. And, as you can guess, I was on hold for a considerable amount of time. I tried chatting TWICE, but the only communication was an automated response stating 'waiting for analyst'. I walked away and came back to my computer TWO HOURS LATER, and still the chat session never started, as an ANALYST NEVER JOINED the session!
How is it possible that thousands of complaints have been registered over the years, and customer service is still rendering substandard service for so many years? It is unfathomable that employees are allowed to provide such horrible service, yet remain employed by a company that serves thousands of homes in the ** area.
I will try, once again, to contact customer service, but if my problem is not resolved on the FIRST CALL, I am contacting the corporate office...again.

Review: At the end of march I cancelled my internet service located at [redacted] FL [redacted]. I received a box to return the internet modem. The modem was returned on 05/19/2014 @ 10:45 AM. Here is the [redacted] Information :

This notice serves as proof of delivery for the shipment listed below . Tracking Number: [redacted] GROUNDDelivered On: 05/19/2014 10:45 A.M. Delivered To: [redacted], FL, US Signed By:[redacted]Left At:Dock

I was told the refund would take 4-6 weeks therefore since it was not substantial I waited patiently. On 08/03/2014 I contacted Comcast via chat. I was first told I had a balance due and then when I asked for a supervisor I was told she gave me incorrect information and I actually had a credit. I spoke with Galanza who per chat ID: [redacted] told me he was going to process the refund. He told me it will take 5-7 business days.

Here we are in October 20th and I still have not received the money. Every time I call I get the run around and I keep getting miss informed. This is unacceptable and every time I ask for a supervisor no one helps.Desired Settlement: I would like an apology letter for wasting my time on multiple occasions and also for providing wrong information to get me off the phone. Also I would like my $53.55 to be refunded via ACH.

Business

Response:

November 4, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: October 23, 2014 Re: [redacted]710 Breezeway Loop #204 Lake Mary, FL 32746 Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 23, 2014 in regard to his refund. I have been in correspondence with [redacted] since October 23, 2014 with regard to his refund. It was confirmed that [redacted]’s initial refund sent to him on August 3, 2014 however [redacted] never received it. I advised [redacted] that a new refund check was re-submitted on October 27, 2014; and should be received within 7-10 business day. We will continue to be in contact with [redacted] until we receive confirmation that he has received his refund. I also apologized to [redacted] for any inconveniences that may have occurred during this process. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Roger A[redacted]Executive Customer RelationsComcast CorporateOffice: ###-###-#### Office Hours: M-F: 11am – 8pm

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the check and Mr. A g[redacted] was very helpful and he went above and beyond to make sure I was taken care off.

Regards,

I find it hard to believe that the company that has been referred to as the worst company in America is getting anywhere near an A- rating from its costumers. I have been though h[redacted] this last week with this company. I was part of a bulk plan through my apartment complex and left with no choice but to use the company and forced to pay for cable weather I wanted it or not. The crazy thing is it would seem not a single customer rep has ever heard of a bulk account or at the very least has no clue how to manage these accounts. It was a nightmare setting up and was a nightmare to give back the box for the cable and transfer my internet when I moved out. Endless call transfers that get you nowhere! And some of the nastiest/rudest customer service I have ever received from any company! I was very clear about wanting the exact same internet service I was already receiving in my old place moved to my new place, when they told me the price it had gone up. I asked why and was told it is just the price being offered, come to find out they upped my speed and where charging me extra! I went into the store to give the boxes back after I actually moved they informed me my set up that I was assured several times over the phone was all good to go was actually not processed because they forgot to disconnect the previous tenants service. I was again assured it was all taken care of, but then I got home only to find my internet was not working in my new place even though it was prior to going into the store. I then had to call Comcast yet again to try and resolve my issue. I was called ma'am despite repeatedly saying my name was Mathew which I corrected them on only to be called ma'am 1 min later by the same (barely English speaking) rep. I asked to speak to a supervisor but was instead transferred to IT. I would drop Comcast in a heart beat but just like my previous apartment, my current apartments only option is Comcast, what a nightmare! I would strongly recommend if you have other options than Comcast to seek them out and don't get stuck in their trap, you will never get out, just transferred, and transferred, and transferred,....

We ordered the Blast package. It arrived without all the parts. On the phone they said they are unable to ship the missing parts, we must go to a store to get the parts.

When initially started my service with Comcast which was jan 21,2015 I was told my bill going forward would be 57.70 everything included.Wifi..Basic cable..wifi box an cable box...My services were terminated 07/24/2015 because of a balance of 212.12...The last payment I had made was 55.73 06/10/2015...it didnt add up..I called comcast an spoke to a very rude CSR that stated that when I moved from my beginning address I should have changed online accounts because all of payments were going to my previous address.She stated that 2 pink cancellation notices had been sent to me as well...which I never recieved..I had called in an spoken to different CSR's for different reasons like when I moved I had my boxes transfered and when I went into my account it should a really high balance for having an extra box which I didnt have...but I made sure my address was updated on that call..another time I had problems with my cable box and they stated someone would come out on a monday an a week went by nobody ever came to install the refurbished box they sent out...I tried to activate it myself an was told by an csr I would have to go to the local building to have put under my name because they sent it under someone else after all of that I was told the box didnt work...So during this time period no one ever said well your paying under the wrong account and your NEW bill is now 80.00 not 55.70...I was told by a CSR that it was not their resposibility to tell me that even though I had been calling...I asked for a supervisor and was told that he was going to tell me the same thing...Ive yet to get a supervisor because they are all busy!...an was told the 212.00 would be sent to a debt collector because it was my fault that I didnt know I owed a new amount of 80 an was paying the bare minium on of 55.70 on my account...Everytime I paid online under comcasts website...My account always reflects the amount due of 55.70 never 80.00...I assumed the address listed on their which was previous never updated because of them since I had that issue more then once with them...I do not feel like I owe them 212.00 and I should have been notified when I call my bill had went up and why...

Comcast is the worst company, terrible customer service, poor cable and internet quality. Totally unacceptable. They are a monopoly. This is the 21st century and we have such slow cable and internet compared to other countries. They will also charge you for modems you did not order. My internet access/wifi has been intermittent for months. They charge a fortune for limited basic cable that only gets a few channels. I have spent hours on the phone with representatives and technicians who have not been helpful, hours taken away from my work schedule.

I have been with Comcast 9 years now. I called to find out why my bill increased suddenly this month, and I was told because my package ended. I was not aware I was in a package. Last May I called to inquire about upgrading my speed of internet. I was specifically said, " I do NOT want anything other than internet." Apparently they entered me into a package deal with internet and phone. I had no idea I had a phone number, and the last time I called Comcast no one disputed me when I said, "I only have internet with you guys." I wasn't incredibly angry with Comcast until I got interrupted numerous time by the customer service agent on the call, and the only thing I asked for was that they credit the most recent payment difference of $30 or so. I also asked to speak with a manager, not for a further credit, but just possibly for an apology for how the way the CS rep treated me. 1 week later I get a call from a supervisor, who greets me with, "we've denied your request to have whole year credited back to you for the phone service." I told him I wasn't asking for a whole years credit back. He blatantly interrupted me again and told me it was denied anyways. I merely wanted someone to call and say something like, "I'm sorry we put you in a package deal when you asked not to be." or maybe, "I'm sorry your customer service experience has been so bad." There was no apology at all on their end. I don't know why I stayed with them for so long when I have yet to have a nice call with someone on their end of the phone.

Review: Unresolved issues for cable and internet seasonal downgrades to take effect 4/15/14. Overcharge for cable was adjusted but 1 month credit is still due. Internet service has not been credited or suspended since 4/15/14. We have spent many hours on hold and speaking to speaking to reps and managers who promise to resolve the issue.

We have paid the overdue amounts and late charges to keep our excellent credit rating. On a recent visit to Comcast in [redacted], Ma. we were told that they could not help us, different district etc., and they refused to connect us with a regional manager. Our July bill just arrived. Same problem. No credits.Desired Settlement: Credits for 1 month cable, 3-4 months internet, and late fees.

Business

Response:

July 31, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office July 16, 2014 in regard to a downgrade of service. I spoke with [redacted], on behalf of [redacted] on July 16, 2014 and confirmed their account has been downgraded on July 14, 2014as requested to our seasonal program with an effective date of April 15, 2014. [redacted] is aware that her account has a credit balance which will be applied toward future billing until all credits have consumed. I also advised [redacted] that we have applied a credit to their account on July 16, 2014 for the late fee and the premium package from April 15 to May 15, 2014, which will appear on their billing statement dated August 7, 2014. I apologize for any inconveniences they may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Jazmin VExecutive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I've had a number of problems with Comcast in the past. Recently being charged for a cable modem I returned over a year later. The customer service telling me they could only refund 2 month of rental for something they had been charging me for over a year. Most recent my cable service had been disrupted. After a long period of my wife being placed on hold several times over and over and getting no resolve I called them personally. I explained the situation at least 3 times while getting passed from department to department being told how Comcast provides excellent customer service 24 hours a day 7 days a week. And that no one could be there to handle the service interruption until some time the following week. I get bills often for more than owed. Very poor service for the price paid often taking advantage of the customer. Even if it is the only game in town I recommend finding another solution.

My complaint has to do with comcast xfinity service a service that is proclained to be the best connectivity best service and fastest internet service. Yet they have more power outages then any other company I have had this us not the first occassion that has happened byt this is a culmination of all the other times I have let it slidejust this past week we have had 3 outages. I work from home and it is so difficult to do so when my internet and telephone goes out at least once dvery 2 or 3 days.. This is veyond ridiculousi left att because of their cable service this is not what I was expecting soneone needs to bring this up to management attention I have paid my bill it has nothing to do with payment but their lack of providing reliable connectivity of service for someone who claims in their add that their connectivity is the best it does not show with their outages.... I want to bring this to anyones attention for people who depend for these services to work it doesnt look good for comcast who falsely advertise about being the better choice and having the best fiber optics connection and phone services..

I put my comcast bill on vacation hold in St. Augustine Florida from May 15th to September 30. Comcast is denying I made this request even though when I use the automated line it verifies that I did indeed put this in place on May 14th. They continue to bill me and claim that it does not show up on their computer screen. Really? Comcast is either disorganized or deceitful.