Comcast Corporation

After looking over my bill I not only see that it went up from $186 to $219 but also that Comcast is now charging me for a service I don't have. I am being charged $10 a month for a voice/data modem rental that I don't have and never had. My guess is once again they are trying to suck more money out of people and hoping to get away with it. In the last year I have had three X! cable boxes replaced because they stop working. Comcast not only is deceptive in billing but also has junk equipment. Stay far away from this company unless you want to constantly take time out of your day to be on the phone with them complaining. I wish I could sue Comcast for illegal billing practices. I'm so mad that once again I have to be on the phone with them. I just got a new cable box last week because it stopped working and now this! Stay away from Comcast do not give them your money.

Horrible horrible horrible! I signed up 3 weeks ago and here is my story. They scheduled me for Dec 15th for services. so I set up Verizon to cancel the same day. The tech comes out and says he can't install because the "tap" isn't hot. My first thought, light a match then. He says construction needs to come out and it will take 24-48hrs to have it hot. I called in and they said the same and rescheduled me for Dec 24th. I called them on the 17th to make sure construction came. They told me someone will call me back in 24-48hrs. No phone call. The 23rd I called again to make sure the "tap" was hot for my installation the next day. He guaranteed me it was hot and my services would be connected the next day. Well the next day comes and the tech comes still not hot. At this point I am irate. I call and they say its scheduled to be turned on Monday the 28th and that construction takes 7-10 days. So I expressed I was lied to then. They then schedule me for a tech Jan 4th. Also said escalation team would call me back in 24-48 hrs. No call. I call Monday the 28th and ask about watching live tv on the ap. The guy says I can't till installed then says he can save me money on my services. I agree with him. He also says we can get a tech to you tomorrow. I say perfect. Tuesday comes no tech. I call they say he set it up for Wednesday morning between 8-12. Naturally I complain that he stated tomorrow. She apologized. Then here comes the fun part. She says my tap is not on yet because construction didn't turn it on Monday like they were supposed to and they are coming Wednesday. I ask what about my appt? She says I don't know, I'll send a message but it's not guaranteed and if they can't install then you have to make another appointment. WHAT!?!?! So now it's 1140 on Wednesday the 30th. No tech no call no nothing. If I am not gonna be installed today I will take my business elsewhere. Surprised I even waited this long. This company does not care and transferred me to probably 4 different employees every time I called without telling me I was being transferred. Surprise start from the beginning with your issue we don't really care. I would not recommend them to an enemy

I tried to have Comcast transferred/installed at my new address, which their technicians failed to do on three separate visits. After three weeks without service, I cancelled my account. Weeks later I received a bill from Comcast charging me upwards of $150 for services I never had and an outlet relocation that their technicians never did. After getting this sorted out, I was told that my account balance was $0 and officially closed. However, today a received a letter from a collections agency for charges that were unexplained and after talking to three reps, I still have no idea what they are for, nor will they tell me.
I HIGHLY discourage anyone from using Comcast as their cable/internet provider.

Customer for over 20 years. Raised my bill by $20. Requested the my bill be lowered back to the original amount. Was told by the service rep that there was nothing they could do. However, I know that they offer promotions in order to keep their customers. Requested that I talk to their manager. Was told the manager was not available and the service rep hung up.

I have had the worst customer service experience with Comcast. Since the summer, Comcast has been charging us for two packages on top of equipment rental. Our bill is outrageous. We have contacted customer service almost everyday since the summer and all they do is take our complaint, acknowledge the error, and promise to call back. That never happens. We finally contacted their corporate office and it seem like they were going to resolve our issue. They called back informing us that they were processing our complaint and trying to resolve our issue. We were suppose to hear back from them on Tuesday. It is Thursday and still no call or anyone picking up the phone. Comcast has the worse customer service. Unless you are having minor equipment/technical issues, nothing will get fix.

Worst customer service experience I have ever, ever had. I placed an order online a week before we were to move, to set up service. The day before the installation, they called me to say my order was unable to be processed, and transferred me to a representative. First they said the package I wanted was unavailable, then they said the package was available, but that the installation date I wanted wasn't available. After over an hour on the phone, being transferred no less than 6 times to different representatives, none of whom seemed to know what the heck was going on, I eventually was HUNG UP ON before getting anything resolved. A waste of my valuable time. An absolute nightmare, my husband works from home and we need internet immediately. Comcast/Xfinity is the worst business I have ever dealt with in my life.

On May 26th 2015 I called Comcast to deactivate my cable/internet account. The service rep was very annoyed that I wanted to cancel but told me that he had canceled my account and I would receive and email to confirm. When I followed up five days latter, the new service rep stated that no deactivation was made.

On June 22nd I went online to Comcast's website to sign up for a bundle package (phone, internet & TV) because my original "deal" had expired (no notice was given). Online it offered the HD Preferred program (phone, internet & TV) for $80.98 per month. I selected this offer and completed the check out (I have print screens showing this deal). Later that day I received a voicemail stating that they needed more information in order to process the upgrade. Upon calling Comcast I was notified that they did not offer and would not honor the above promotion, and that such a package would cost me over $120 per month. The person on the phone told me that they would need to transfer me to another department to resolve the issue, upon doing so I received a message that my request had been cancelled (while I was on the phone with the new person). in the End, they reused to meet the price listed on their website.
The issue still stood that I was paying too much for internet, so I was later offered to do internet and tv for 59.98 per month. I agreed to these terms, a box was sent out to me for internet (which was an extra $10 per month), however upon receiving the box I was notified that it would not work unless I ordered a second "HD" box for another $10 per month. I at that time cancelled the upgrade and took the cable device into their local store (West Valley, UT), I was told there that they would give me the discounted internet at the same rate I was paying prior to all of this fiasco; however as I went to pay my bill today I found that I was being charged for a phone modem/device as well as voice data. I was never made aware of such a service, and had not received a voice modem. Talking to the company today, I was told that the person should have informed me of the telephone service and that I would not be refunded the money.
I am canceling my service with this company, but it is important that they are dealt with for their bate and switch tactics and dishonesty.

Review: I have been around and around with Comcast to get an issue fixed. We "upgraded" our account to include a phone line as I was moving my office home to work from home. We decided to upgrade to the X1 box. We were told over the phone that we could go into the Comcast building and pick up the box. We went to exchange our HD box for the X1 box, where we were told we had to have a "professional installer" come out. My husband is a home Automation Project Manager, the rep at the store noted it would be a $39.95 charge but it must be installed by a Comcast employee. We said ok, please schedule someone to come out on Saturday from 10am-2pm. I call on Saturday at 11am to see when someone would be out, I was told there was no appointment set for us at all. I then proceeded to ask when someone could come out because they should have been there today, I was told a week, but they could squeeze me in in 2 days between 3pm and 5pm, but there would be a $150 installation charge. I refused that price because that was NOT the price the store told me. I had mentioned that no one knows what price to give or even the proper instruction. They had a tech scheduled for 2 days later for the original $39.95 price the store quoted me. A Tech came out, was there for 30 minutes and told me the signal isn't strong enough and someone will be scheduled to place a new line for the cable so it would support the x1 box. A week goes by and I heard nothing, so I called Customer service again. They scheduled someone for me to come out the following Saturday to install a new line. He comes out, not knowing he is supposed to install a new line, therefore does not have the tools to do so, so he installs an amplifier to boost signal to reach the x1 box. He installs the x1 box and everyday while I was working, the signal would cut in and out interrupting my work. I called customer service after 2 weeks of resetting the modem every day and request a credit and a service call to fix the line (again). I was told on the phone that a credit for 38 days of interruption of service would be made to the amount of $108 and some change. A tech came out the following Saturday and fixed the line. The credit never showed on the bill. I called corporate to complain, filed the complaint. I got a voicemail 48 hrs later saying they see there was "some" issues with the x1 box, so a $20 credit was being applied. I called the person back literally 5 minutes later and left a message to call me immediately to discuss because this is not what was agreed upon. I seriously cannot believe how terrible the service is here.Desired Settlement: I would like an entire month service free of charge. I have spent way too much time and energy just trying to get proper service for an issue that shouldn't have been. I have an outstanding balance and I do not feel I should have to pay until this issue is not only addressed, but taken care of.

Business

Response:

December 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 21, 2014 Re: [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted], received by our office on November 20, 2014 regarding a billing issue. I spoke to [redacted] on November 25, 2014; I advised [redacted] that I would apply the credit which she stated would be satisfactory. I apologized for the multiple calls she had to make with no resolution to her issue and the frustration the experience has caused her, I advised this would be communicated to management for training and coaching purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Seth L.Executive Customer Relations Specialist###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I received a high bill this month so I called customer service to get a better understanding. 1) I waited for 45 minutes for someone to answer my call. When I was able to get some one and ask about the bill, I was transferred with even knowing. A lady came on the phone with an ugly attitude telling me "im going to break your bill down so you can get a better understanding". once she started telling me why my bill is this way, she paused and said "wait, that's not right", then hung up the phone.
2) I tried called back three times from my phone and after I get to the point where the automatic system tells me "someone will be with you", someone picks up the line and hang up. I had to call from my job phone to get thru yet I still waited for 30 minutes.
3) one I got someone on the line she tried to help but she kept saying she cant help cause I need to talk to billing. I asked her to connect me and she told me she couldn't transfer me to billing. I asked why and she replied we never could transfer customers to billing. I informed her that I was transferred earlier so whats the problem. She replied" well if I do and you get disconnected, that's your fault.
Im very angry and disappointed with this company. I paid my bill last month so there is no way I have a 600$ bill for this month. Even if I did, no one could explain my bill to me.

Review: I have been having problems with my internet and Comcast's Xfinity TV on demand streaming. The commercials play, but the program plays in bits before it errors out on me. So, I restart, see all the commercials again, and then get a few more seconds or minutes of the program. I took it to Comcast's Excellation department, and they help me out and told me to call back if there were issues. Well, there were issues within hours of the technician leaving, and repeated calls were not answered this week by [redacted] at ###-###-#### [redacted]. [redacted] help amounted to calming me down and unsuccessfully trying to sell me more services, an act I found to be extremely offensive. My previous interaction with Comcast ended the same way, Comcast's accelerated customer service ceased communication with no explanation. On this issue, I have been transfered to departments that can not help me, that transfer me without explanation, and make me wonder if anyone ever is helped by them at all.Desired Settlement: I really actually think that Comcast's numerous errors should result in a year of free service , TV, phone and internet, beginning when a lasting resolution is found, plus a refund of all monies paid since November 2013, with no further billing be made at all until a month goes by with no problems. Additionally, an explanation as to why my calls have not been returned, an outline of agreed behavior and contacts on both parts, and an apology in writing with an ink signature be given.

Business

Response:

April 22, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 4/1/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 1, 2014 regarding technical difficulties with his service. I spoke with **. [redacted] on April 10, 2014 and confirmed the service related issues he experienced are no longer an issue. The intermittent speed issue was resolved on April 10, 2014 by repairing the outside line and replacing **. [redacted]’s equipment. I informed **. [redacted] that a credit has been applied to his account on April 10, 2014 for intermittent service issues. The credit will appear on their next billing statement, which will be issued on April 16, 2014. I apologized for the frustration he experienced in trying to get his concerns addressed. **. [redacted] confirmed that he considers this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have never worked with a company in my life that has let me down more than Comcast. I got their service, and without them actually checking to make sure that my service was working, they left. After they left, internet was very weak, and at first I thought maybe it was just a lot of noise on wifi channels, but as time went on it only got worse. Also cable barely worked, and it got to the point where I had called in to get it checked out. After the first visit I was told I needed a rewire, after never having anyone come out with missed appointments, I had to call in myself to schedule something, in which they missed and randomly showed up while I was on work different days. After calling and rescheduling, I had 2 or 3 technicians tell me that I needed a rewire, and every time they would send out another tech who could not do a rewire. I was told a contractor would come out after I had complained multiple times about who they are sending out, and the contractor told me the wiring could not be reran as they run on the outside of the building down 22 floors. I had called in to get the money I had spent after a year of fighting this, and I have been told by multiple supervisors that I should have my service refunded by check, and billing has told me multiple times they will look into it and call me back without ever reaching out to me. I called into Comcast today in which I was hung up on while being "transferred" to someone higher than a supervisor after saying I was going to file a complaint with the Revdex.com. I am absolutely done with the company and the thousands of dollars I have still spent with absolutely no service. I want to cancel the service, but I will never get my money back. They are very disrespectful every time that I call in, because I am sick of reexplaining my situation. They still tell me they need to send someone out to figure out what is going on. I will tell every single person I ever meet that brings up anything about cable or internet to not work with Comcast. I talk with 15 people a day with my job from 16 different states I do business in, and I bring up debts of which cable and internet is mentioned, and I will never forget to tell them my horrible experience with this company. I thought they turned around their customer service, and I regret ever coming back to them. I work in a customer service background and I have never put anything on Revdex.com about any company, until now. I hate this company with a passion, and I wish they would go out of business.

Review: Comcast did not provide the service that was requested and agreed.

Comcast is not returning call after multiple calls.

Good Morning,

On January 2014 we called comcast to review our internet services.

we were being offered to get the same internet as we currently have for 29.99 instead of $49.99 for 1 year, + 30 day free cable with no fees, provided that we to try cable at least one day, and we could keep the reduced internet rate for a year even if we returned the cable within the 30 days trial.

On end of Feb 2014, we returned the cable box and called to get the cable service removed from our account. We were told that the cable was removed but the internet service rate was brought back to $49.99 because the reduced rate would only apply if the cable still activated.

We made very clear in January that we would only be interested in this offer if we could return the cable and keep the reduced rate. Moreover, the trial was not 100% free. $15.71 of the fee related to the cable have not been reimbursed.

We called twice and were told that we would get a call back within 48 hours. Comcast never called us back. We even forced them after 30 minutes of discussion to assign a ticket to the request (#[redacted]).

We are filing this complaint because we were not given the service we agreed to and because of the poor customer service from comcast: the customer service system at comcast is not designed to solve problems as customers end up in infinite iterations of discussion with operators that cannot solve problems and where the problems are not escalated, leaving the customer 2 options: give up or file a complaint.

Today we have a 49$ (same as before) internet rate plus a 15.71$ fee, the trouble of having the cable installed and returned, the trouble of calling without getting any responses, instead of a 29.99$ internet rate.

Account number: [redacted]Desired Settlement: As a resolution, we are looking for the remaining $15.71 to be reimbursed plus the 29.99$ internet rate for one year.

Business

Response:

April 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint by **. [redacted], received in our office on March 27, 2014 in regards to a promotional rate. I spoke to **. [redacted] on March 27, 2014 to discuss his concerns regarding a promotional rate offer he did not receive for his internet only services. Also, charges he incurred after removing the digital cable services to honor our 30- Day Money Back Guarantee policy. Based on our records **. [redacted] was billed a non promotional rate for internet only services after removing the Digital Economy package February 26, 2014, in error. On March 27th, I informed **. [redacted] that I added the correct package to his account on March 27, 2014 for the Digital Starter Performance Internet for 12 months to honor her original agreement. This rate is effective February 26, 2014. This rate will expire March 18, 2015. At the conclusion of her promotion standard retail rates will apply. I also verified **. [redacted] returned his Comcast cable equipment and downgraded their Digital Economy package to an internet only service effective February 26, 2014. I advised the customer that a billing adjustment has been made on his account on March 27, 2014 for downgrading their cable service within our 30 –Day Money Back Guarantee period and overcharging for his Performance Internet promotion. This credit appeared on **. [redacted] April 7th billing statement. I apologized for the inconvenience and frustration we caused him. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer RelationsComcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

When I bought the internet services from Comcast (now Xfinity) it was because they provided complimentary web space. Now that I've been a member for many years and have built up a large website which has been referenced in thousands of places all over the internet they've decided to discontinue the service, for no valid reason. So they lured me in claiming to provide me with free web space and then when I got so used to the service that I'd never changed they took some of the service away from me without compensating me.

Comcast is a force with to be reckoned. They have absolutely the worst customer service I've ever dealt with in my life. Its cable television and Internet are grossly overpriced and lacks in many areas such as reliability and speed. Its Internet network is always congested causing 105Mbps to slow to an average of 55Mbps. Its X1 platform is always causing my family and I issues, some of which resulted in a "specialised" technician to "repair." After about five visits and $80, they were able to "fix" the issues. Comcast techs and CS reps are completely incompetant and untrained to deal with issues. The X1 platform is an enraging experience. To add the cherry upon the ice cream, Comcast is a monopoly in my area. They are the only company which gives it good reason to not better itself. Why better yourself when you're the only kid on the block? To conclude my ranting, Comcast is the absolute worst company with I've ever dealt. If you have another option from which to choose, stray far away from the boys at Comcast!

My mind is blown by this company. I was treated so horribly up until the day I decided to cancel my service.
We had been with Comcast for almost a year. Had to go through 3 different routers/modems that were theirs, because after about 2 months they'd start screwing up. They'd turn off by themselves and restart the entire gateway, the signal from Comcast would just die, and they'd tell us the router needed to be replaced. And every single time I had to either wait 2 weeks to get a new one, or go into the local Comcast location and spend half a day from work waiting in line.
I'd call them when our internet would go out, they'd troubleshoot over the phone, sometimes were able to fix it that way and we'd be fine for 3 weeks, and then same thing would happen again. Poor signal, router acting up. Every time I called all I'd hear is "sorry your internet isn't working" and "I apologize for all the stress this is causing you". Thanks. Your sorries aren't cutting it. I'm paying $80 for "high-speed" internet. I'd get faster internet access mobile hot-spotting my phone at this point.
Finally I just bought my own router/modem combo thinking things would get better. Nope. Same thing happened with that one. At this point though I figured I'd call the modem company first to see what they say. It was Arris. They had a very friendly tech that explained to me why this happens to routers/modems. He explained that in the wireless gateway (the online system where you can set up details about your wifi and check connections and is usually in a ###.###.#.# format) I can go and see the different signal channels that we get from Comcast, and check their power levels as well. He also explained that those signal levels should range from -15 to 15, and that the closer to zero they are the better, and that they should be fairly close to each other as well. Our values ranged from 3.8 to -14.7. While 3.8 isn't perfect, it isn't horrible either, but -14.7?!?!!? That's terrible signal. So I decided to call Comcast again and let them know what I learned and that if they could test the signal again and see what's going on. The nice woman on the phone asked if we wanted a tech to check it out and I said sure that'd be great. We had techs come out before (no-cost), didn't always fix the issue, but it wouldn't hurt for them to check things out.
So the tech shows up a few days later, I explain the issue at hand first, router turning on/off/reseting. He starts looking. Then I talk about the signal levels. He looks so confused. I explain to him what the Arris tech told me and what the levels represent. Says he has no idea what I'm talking about, Comcast doesn't deal with signal levels like that. I then ask him to explain what signal levels they do deal with. He isn't able to explain anything, says he's checking signal with this machine of his and it all looks fine. I even show him the gateway table that shows the signal/power levels and explain that this is showing that we have poor signal between us and Comcast. "But I'm showing perfectly good signals here." I argued with him about it a little bit more, so he checked the outside wires/signal. Everything was, of course, perfect. We should have AMAZING signal at this point. What happened that evening? The router reset again. Our internet dropped. Of course.
Fine whatever, at this point I'm done. We'll deal with the router reseting every evening while I do research on either better router/modems or other companies we can switch to in our area. Two days later I get an email from Comcast saying my bill has been updated. From $80 to $150. WHAT?! Absolutely not. Go online and see that I was charged $70 for a tech to come out and tell me nothing. Not only was he not able to fix the issue, but he doesn't know what signal levels are in terms of routers/modems?! Not happening. I call Comcast and tell the rep what's up. Explain that we've had techs come out at least 4 times in the past and never got charged. And it's one thing if they do want to charge, but they have to notify you of that beforehand then. In the initial call the rep recommended a tech and never said it would cost $70 bucks. The rep on the phone this time says every service call ranges from $70-90. I tell him that's a lie. I have 4 other service calls that prove that no they do not. Besides the fact that I don't agree with customers having to pay for a tech to come out for services they already pay an arm and a leg for, the tech didn't fix anything AND our internet is still bad. He tells me he's very sorry and that he knows what will help me. See this issue wouldn't have happened if I had a service protection plan. If I pay $4 per month then service fees are free. So he said he can go back and retroactively charge us the service protection plan so that the tech cost is free. I tell him absolutely not. I was not told ahead of time about a service protection plan nor about the $70 tech fee and I'm not going to pay a single penny for it, especially since my issue still hasn't been fixed. He actually has the nerve to tell me that it's too bad because he's trying to HELP me and I'm NOT letting him help. I tell him that he should've helped me when my internet issues originally started by actually fixing it instead of jerking us around. This guy then actually has the nerve to raise his voice at me and repeat that he's helping me and I won't let him help and there's nothing else he can do. I tell him fine maybe I'll just cancel my service since it's so bad. He actually has the audacity at this point to tell me the wires being used for internet around the house are owned by Comcast. OWNED. As if they OWN us.
I'm livid at this point, so I ask him to connect me to a supervisor. He says fine, he has to instant message a supervisor and it will take a long time to get a response. This initially bothers me because I have to let a Comcast customer rep who is already being rude and ugly with me explain my situation to his supervisor and hope that he's giving him all the details and not just saying "this dumb [redacted] wants a refund". But I tell him that's fine, I'll wait right here on the phone with you. We wait about 30 minutes on the phone, during which he every so often tries to update me of what he's doing, cool, fine, good to know. Finally he says the supervisor has responded and said they'll credit us the $70. Okay awesome, why the heck can't I hear this from the supervisor that I asked to be connected to. The customer rep asks if he can help me with anything else. I say yes, I wanted to speak to a supervisor. He responds saying that we've been credited the $70 so that the issue is fixed. I tell him no the issue is not fixed, I'm being treated like trash and paying a hefty amount of money for poor services that they aren't capable of fixing or even acknowledging at this point. He once again raises his voice and says Glad I could help you with your problem, have a nice day. Click.
This is the point at which I was done. I don't give a [redacted] what they think or say, I'm canceling my service. Called AT&T to see how soon they could come out, turns out they can come out in 2 days. Perfect. Call Comcast the morning of to tell them I'm done. I get connected to the nicest woman in the world. She is just so sorry our service has been horrible, says they can offer us such and such plan for 10 bucks less a month. Tell her no thank you we're switching to AT&T. She says they're fixing signals levels in our neighborhood and upping their speed this week, am I sure. Yes I'm sure. And then very kindly disconnects my account, says she's very sorry for the way we've been treated, but that if we want to come back we're always welcome to.
I'll go without internet for the rest of my life before going to Comcast again.

Review: Account Number [redacted] Comcast service {Cable, Phone and Internet} hasn't work properly since February 2014, they just finally fixed problem August 2014. They have gave me small credits since February but promise to compensate me totally once the problem was fixed. Comcast offered me a $300.00 credit for all my inconvenience but only credit my account $56.00. Comcast then promise to credit me the remaining $244.00 but again, said after further review they were sorry for the inconvenience and wasn't going to honor their promise. Comcast call center employees see all information pertaining to this but say it is out of there hands and would past complaint to their Manger. This has been a bad situation with an additional insult to me.Desired Settlement: Honor their commitment and respect to there customers.

Business

Response:

September 24, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 4, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office September 6, 2014, 2014 referencing a billing adjustment. On September 10, 2014, I spoke with [redacted] in regard to his concerns. An adjustment has been applied to his account on September 10, 2014 for loss of service. The adjustment will appear on their next billing statement, which will be issued on September 12, 2014. An apology was extended for the overall customer service experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at, ###-###-#### ext: [redacted]. Regards, Rani M[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have two issues. Tonight. November 23 I called Xfinity to activate a new router. They helped with the modem but were unable to help me with the router. I can only access the web one wireless device. After repeated calls I was told that I would need to pay extra to have someone help me access the web wirelessly.

Second. In October I had numerous internet outages which were particularly painful as I work from home. I was told that I would receive compensation for the outage. Later I was told that, since the outages were intermittent, and did not last for more than 24 hours , I would receive no compensation. I was also told, despite numerous call and notations, that I was not telling the truth.

Also, I as I file this complaint, I have been on hold the ENTIRE time waiting for a supervisor. Getting only music. and no one has refreshed the call.Desired Settlement: I request assistance connecting my wireless devices to access the internet, and compensation for the service outage. thank you. And yes, I am still on hold for a supervisor.

Business

Response:

December 12, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 25, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office November 26, 2013 in regard to service issues he had been experiencing with his internet service and request for compensation, as well as his customer service experience.

I spoke with **. [redacted] on December 5, 2013 and addressed the concerns with his wireless service. Upon receiving this concern, we determined that the account was not coded for wireless service. I have corrected the account to reflect **. [redacted]’s wireless service subscription. A onetime credit was applied toward his account on December 5, 2013. This change will reflect on his January 3, 2013 billing statement.

During our conversation, we discussed his customer service experience and the inability to gain assistance for his wireless network issues, as well as requiring a subscription to our Xfinity Signature Support. We verified that **. [redacted] was not charged for our Xfinity Signature Support during his previous interactions. I informed **. [redacted] that we recently changed the process for wireless support and should he require assistance, he will not be charged.

We have confirmed that the wireless service is working, but **. [redacted] wished to update the network name and password. Due to time limitations, he declined additional assistance from our department and stated he was happy to address the network name change when time permits. I have applied a credit for one month of his internet service, due to the service issues and experience.

I have apologized for the inconvenience and frustration that this has caused. We have provided feedback regarding his experience to the appropriate departments.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I was on hold with technical support for 19 minutes trying to get a signal sent to my box. I called back and spoke with a young man who proceeded to tell me I was yelling at him and told me to suck his [redacted]. I have been on hold 3 times with Comcast main number and can not get a human being to answer to make a complaint. This is the worst company ever.

I have been trying to reduce my services for a month now. I keep getting dropped when I'm in queue on the phone. If I chat the person says I have to call based on my current "Triple Play" service. When I do reach a person their computer magically freezes up and they ask if they can call me back but they never do.
Got dropped today, now I'm suddenly in queue again on a 14-20 minute wait time. Still waiting... The company is making it impossible for me to adjust my bill to my new budget. (My furnace died so need to pay for a new one.)
The service while you're in is fine, but getting out has become a nightmare.