Comcast Corporation

This is the worst company. I have been without service for 1 week and each time I have gotten a different story with broken promises. They state someone was coming and then they don't show up I have an ill parent at home and for her to be in the house with no access to phone service is absurd. I have taken off time from work and still no one has come and when I call them they tell me no appointments were ever schedueld for me. I have gone to Executive Customer Relations and I still have no service I am waiting still and the representative tells me that the someone should be calling me by 8:00 pm. So again this is another day without service. I am extremely frustrated I have been hung up on, lied to,given the run around from all sides. When I asked to disconnect my service I was told there was another number that I have to call. I am so furious right now. I am usually a pretty easy going person but this has really got my blood boiling. It is not so much the internet and TV services it is just the lack of phone service. I will not recommend this company to anyone. I have no choice but to use them because VIos is not in my area. But as soon as it comes I am getting rid of Comcast. I am sick of the nonsense. Miss a payment if you dare and they will cut your service off in no time flat. Ugh !!! I am so ticked off right now. I hope someone out there sees this comment and stays away from this company !!!!!!

Review: We were getting calls from comcast about our "data cap" and that where going over it and if it continued that our internet would be suspended for 6 months. I asked the rep that called me what I could do to fix the problem and the rep told me I could change it to a business class account and there wouldn't be a "data cap" I asked him if I could speak to a supervisor he put me on hold I waited 5 mins and he told me that a supervisor would have to call me back. the next day I got a call from a supervisor and she told me the same thing that the rep said the day before I asked her why do I have to pay more for less services she said "that's the way it is" I asked her if I could have her call back I needed to talk to the account holder about it she said that I should call the business class sales if I decided to change. after talking to the account holder we seen that we needed the internet so we called the business class sales and had that all set up. the first day having "business class internet" went fine the day after one min I would have internet and the next I wouldn't I called tech support and the rep I spoke to told me he "was see some packet loss" and that he could send a tech out to look at it and he was able to have a tech the same day the tech came out and she ran some test and she said that she could see anything wrong with their equipment (the modem) I told her it couldn't be my equipment because nothing has changed the only thing that has change was there Modem I connected my computers to the modem and it still was happening I made a video and I called and asked them if I could send them it and the tech told me theres no way for him to see it that he could send another tech out I told him that I did whant to have another tech come out and asked him if he could send another modem to me and he said they don't do that and that the only thing that I could to is have a tech come out. I hung up mad and I called back and asked if I could change the account back to the way it was and remove business class internet the sales rep told me that because I signed a contract for the business class internet that I couldn't change it I mentioned that there a 30 day money back guarantee he told me that he would have a supervisor call me back to make the changes. the supervisor never called its been two days as of now the 11/22/2013 I made made the changes on the 11/06/2013

the services we where pay for the highest bundle (everything) internet, TV, Phone they had at the time paying about $279.00 a month and now we have basic extended cable and no phone and business internet and now we are paying about $112.00 for Tv and $209.00 for business internet thats $321.00 a month. (before taxes)Desired Settlement: I want the account back the way it was with out the business class internet and a credit to the account.

Business

Response:

December 17, 2013

Revdex.com

1880 John F. Kennedy Blvd., Suite 1330

Philadelphia PA 19103

Complaint Department

Re: [redacted]

[redacted]

[redacted]

Revdex.com File Number: [redacted]

Date of Notice: 11/22/2013

Dear Sir/Madam:

This letter is in response to the complaint filed by [redacted], dated November 22, 2013, regarding the XFINITY High-Speed Internet Acceptable Use Policy.

Effective May 17, 2012, the 250 GB data cap was suspended in **. [redacted]’s area. The policy suspension was communicated to customers and is available to review at http://customer.comcast.com/help-and-support/internet/common-questions-excessive...⇄ On November 26th, November 27th, and December 4th, 2013, a Senior Customer Security Assurance technician attempted to reach **. [redacted] to further explain the policy. All attempts were unsuccessful, but the technician left his direct contact information.

Comcast provides an individualized data usage meter for every XFINITY Internet account, which is available upon log in at https://customer.comcast.com/secure/usagemeterdetail.aspx. The customer can use this meter to determine his account’s current data usage at any time.

I trust this letter provides your office with the information required in this matter. Please contact me directly at ###-###-#### if you have any questions or need additional information. Comcast looks forward to receiving confirmation from the Revdex.com upon closure of file [redacted].

Sincerely,

Process Analyst II

Comcast Customer Security Assurance

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

In the last **g from the comcast its say the rep tried to call me thats not true comcast has not tried to contact me on this issue. I found out that all data caps in my area are suspended so I called comcast and Changed the account back to a residential account and closed the business internet account and now I have almost $100.00 and I had to have a tech come out and install a modem. I want a credit of $200.00 added to my account for the fees and all the hassle the account number is [redacted] account holder is [redacted] addresses is [redacted]

Regards,

Review: In Sept. 2013 I downgraded my cable to basic. Since that time I have had a constant freezing of shows, sound repeating (stuck) or no sound, black out screen, scrambled screen. I have had over 7 service calls to my home and it is still not fixed. I have been shuffled around to over 4 different Executive Customer Service People in [redacted]'s office. Even more in the local cable customer service. The Executive Customer Service have either ignored my calls/emails, Passed me off to someone else and the last girl closed my complaint without it being fixed and she will not get back to me. I started from the beginning again and put in a service call and they did not call or show up for my appointment. Comcast's promise is a 2 hour appointment window and now they are making my appointments 4 hour windows, for which they did not call or show up for. I am disabled and this 3 month ordeal is affecting my well being. I don't know who to call or talk to and every time with Comcast, things just get worse. Now I get a letter that they are taking off channels I have on Dec. 10th and no one knows what my channels should be or what they are removing.Desired Settlement: I just want the service I pay for to work properly and when I have a question about my service, someone can answer it or put me in touch with someone who can. Comcast should be ashamed of the way I and others have been treated.

Business

Response:

December 19, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 10, 2013

Re: [redacted]

[redacted].

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office December 10, 2013 regarding technical difficulties with their service.

I spoke with **. [redacted] on December 13, 2013 and confirmed the service related issues she experienced are no longer an issue. The cable service issues were resolved on December 12, 2013 when our technician replaced her digital cable box. I also informed **. [redacted] that a credit has been applied to her account on December 17, 2013 for the loss of service. The credit will appear on their next billing statement, which will be issued on January 5, 2014. An apology as extended for the time taken to resolve.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Comcast Executive Customer relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have been a Comcast customer for about 2 years now. When I sign onto my Comcast account it says "Great New Deals for Amanda" when I call up Comcast to get this "deal" they tell me that I cannot get the deal. I had explained to them that they cannot offer me something online and then not honor it, I got the run around bouncing back and forth to 6 different representatives in 6 different departments, with 6 different answers and hung up on twice.

Review: I canceled my cable, internet and landline account with Comcast on May 31st. I was told that it would take several days for the account to actually be closed because the landline number was being transferred to a new company, but that my account would be credited back to May 31st.I had Comcast send me boxes so I could ship back all the equipment, and received 2 large boxes. I was able to fit everything in one box, and shipped it back. Received confirmation that Comcast had received it, but then started getting phone calls that Comcast had sent people to come and get the equipment and I wasn't home. I addressed this with them and was told they have an outside company that picks up the equipment, but that option was never offered to me. I proceeded to receive these calls weekly, and contacted Comcast so they could let the company know that my equipment was received. The one woman I spoke with even pointed out that when Comcast is waiting for the equipment to be returned, they place that charge on your account. She said that there was a credit which means they acknowledged receipt of the equipment.Because Comcast has its customers pay A month in advance, I'm due $109.66. Ive been calling almost weekly to check the status of the check, and they said it was processed on July 2, 2014. I got the check today, but it's only for $54.83, which is the amount due from when the account was closed once the landline number was transferred. I was assured numerous times that my credit would go all the way back to May 31st when I first asked for the account to be canceled.Every time I call, I spend at least a half hour on the phone, and when one person transfers me to another, I have to go through the verification process all over again. Do they really think someone is just going to randomly call and deal with this terrible customer service just for the help of it?!! Comcast is real quick to take my money, but I have to fight tooth and nail to get it back.

Product_Or_Service: cable/internet/landline

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my full refund issued and an apology for all the wasted time I've spent trying to get them to do it.

Business

Response:

August 20, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 07/31/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office July 31, 2014 regarding a billing concern. On August 1, 2014, I spoke with [redacted] in regard to her billing concerns. I explained a credit has been applied to her account on August 1, 2014 for overpaid funds after closing her account on June 10, 2014. [redacted] has also been informed she will receive the overpaid funds in which are owed back to her within the next 8-10 business days through U.S. postal mail. Furthermore, an apology was extended for any inconvenience we may have caused and the customer service in which she may have experienced while resolving this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Sara R.Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast/XFINITY is a very dishonest company. I have been dealing with both my bank and Comcast for over a month to resolve a duplicate payment that Comcast denied was submitted. I have both trace numbers from my bank checking account that prove payments were made. I submitted a claim to my bank that there had been a duplicate of $166, which was submitted to Comcast 12/3/2016. One payment was disputed and resolved, however Comcast denied they received the other payment (which I did not dispute with my bank). The Bank resolved the issue on their end by removing one of the duplicate charges to Comcast. Comcast then proceeded to charge me a late payment fee of $25 for the removal of one of my charges. This is unacceptable. I called Comcast 12/30/15 and was acknowledged that I would be credited the payment (nothing was mentioned of the additional fee) and that there would be a ticket number generated. Nothing had been credited and I called the Comcast Dispute department 1/5/2016 and spoke to Lily Employee # 1611083. She was very unhelpful and said there had been no ticket generated. However, when I stressed that I wanted the problem resolved and that it was a burden for me, she would not generate a ticket number until I threatened to call or email the Revdex.com. Upon that statement, she quickly said she would generate a ticket number (**SSN**) and that they would contact me between 1/9/2016-1/12/2016. I was never contacted and I gave her both my home number as well as my cell. On both caller IDs there were no calls from Comcast, and no messages were left. Therefore, I contacted the Comcast Dispute department for the 3rd time (1/12/2016) and spoke to Mike Employee #1905540, who would not help me. After stressing that this was unacceptable and that the Revdex.com would be informed, he said he looked into my ticket number and the issue had been resolved. I asked how so, and he said Comcast attempted to call me but no one answered. That didn't actually answer my question, so I asked if I had been credited back to my account. He said no. So I repeatedly asked to have him include in my ticket notes my primary cell phone number and BOTH trace numbers from my bank from which the money from my checking (on 12/3/2016) had been charged. I also told Mike that I wanted this to be resolved today, that this was unacceptable. He said I would be called at noon, and I told him I work. I am extremely upset with Comcast and am not satisfied with their business practice. Also, I asked for them to look into other Customer's account with my trace number to make sure my payments were paid to the wrong account.

Comcast service was interrupted for 8 days. I called the first day service was interrupted. Comcast never came to fix the problem and it took 8 days to fix only after multiple calls. I asked for a refund for the days without service. Comcast was unresponsive and in fact threatened additional fees if I didn't pay them for those 8 days.I ended up paying and switching to Verizon Fios. I personally went to their local office and paid the balance in full yet I still received a bill for $12. Oh, they charged me $2.40 for a phone call as well!
They continue to harass me about the $12 they insist I owe them which I don't.

Comcast no-showed for 4 appointments. After 5 hours of different conversations with 20+ "agents" and over a month of time without services, we finally canceled our work order to go with a different company. The service we received was without a doubt the worst I have EVER experienced. I did not speak to a single person that told me the same thing. It was always a different story, different reason or problem that they didn't show up! They lied to me reapedly and made promises that clearly were not true. They did not hold up their end at all. I was hung up on, laughed at and ignored while I could head a man complaining about my call in the background. I missed 2 half days of work resulting in a loss of over $350 while I sat at home waiting for the appointments that never happened.
I am furious and they have drug me through the mud time and time again.

When I tried to access my HBO On-Demand this afternoon (after being able to access earlier in the day), I was not given the option to play its content. Instead, I was offered the option to purchase the service (which, again, I already have). It is rather unusual that this is happening on a Sunday, when viewership of on-demand content peaks. One wonders how many people are now paying twice for the same service, as a result of this "glitch."
Anyway, I called Comcast customer service and went through the trouble-shooting process. After a 20 minute conversation, I was told by Sofie to "rest assured" that my service would be working in 30 minutes. Unusually, given her assurance, she also told me that, just in case, someone would be calling me the next day to confirm that my paid-for service was working. I asked her to instead have that person call me in the 30 minutes, as I am busy on week-days and this outage affects my Sunday plans. She said someone would be calling me in 30 minutes and, if the issue was not resolved, it would be "escalated" to a technician who could help me. Unfortunately, the troubleshooting was all that she could do "at this time." No one ever called.
Around two hours after speaking with Sofie, I called back in and explained the situation to a new agent. After a rather unsympathetic response/excuse on why no called back (I believe it was "things come up"), she asked me to troubleshoot my cable-box again. I explained that I had already done that and asked her to "escalate" it, as Sofie had earlier mentioned would happen, to a tech who could help me. After much back and forth, she finally connected me. Of course, she connected me to the wrong department. They then connected me to the "right" department, which consisted of going through the automated verification process again (aka step one after you dial in).
So, after once again going through their terrible automated Q&A, I got to speak to another agent who rudely interrupt me multiple times, refused to connect me to the department I was supposed to be connected to, and insisted that I trouble-shoot again. I did and, once again, my service would be back in 30 minutes. I then had to forcefully schedule for a technician to come out, as I did not want to ever speak to this so called "customer service" again. And good thing I did: it has been over 30 minutes since he sent the signal and the problem has not gone away.
Three more things about this last call: (1) The agent asked me when I had connected my service as I only had a one year subscription with HBO. I told him that I had no idea, but less than a year. Then, I had to torture the date out of him: January 2015, or 6-7 months ago. This guy literally ran around answering my question. (2) At one point, I asked to speak to his supervisor and he told me that the supervisor was "in a meeting." In a call center that probably has thousands of people working at one time, every person above him was at a meeting? (3) At one point, he also attempted to freeze me out by randomly putting me on hold for five minutes. No explanation of why. Why not, I guess.
Lastly, I have more terrible stories about Comcast interactions. If you can avoid subscribing with Comcast, you would be doing yourself a favor.
Bottom line: Comcast is a company that does not care about its customers. It knows that being the only true high-speed internet option (at least in the Boulder, CO area) virtually guarantees that its customers, no matter how oppressed, will remain hooked. It is a very short-sighted approach. Why the FCC would ever allow this company to get this large is beyond me. I will keep drinking the kool-aid until I have another option. When that other option comes, good luck to Comcast and its joke of a customer service.
Shame on Comcast. Shame.

This company is very hard, difficult to deal with. They tell you one thing and do another. They added to our previous and paid bills in order to give us a so called discount. When we call to get our bill resolved (each time) they tell of another offer and try to retain us as a customer, then when we get our bill it is never correct. When were on the phone with them sometimes it will conviently disconnect, then you have to start all over going thru the phone tree and explaining it all over again to a new person. VERY BAD BUSINESS.

Review: I spoke with Comcast on the phone to start service at an advertised rate of $24.99 a month. I was billed at $40.00 a month. I spent over two hours attempting to resolve the payment, but was told it would not be possible and that I would have to cancel service and restart it, resulting in significant downtime of internet connection. At this point the value of my time wasted on hold with Comcast has greatly outweighed the monetary savings offered by the advertised rate, and I am unwilling to commit the time to reestablish service.Desired Settlement: Comcast would honor their advertised rate without significant time spent with customer service.

Business

Response:

July 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 06/13/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 13, 2014 in regard to receiving promotional rates. I corresponded with **. [redacted] and advised a 12 month Performance internet promotion was applied to his account on June 23, 2014. This is a tiered promotion that will increase after six months. Upon expiration of the promotion on June 23, 2015 the services will be subject to retail rates. I apologized for any inconvenience we may have caused while working to resolve his billing concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted] Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On May 10, 2014 a large tree fell in back of my house causing a lot of damage. The tree took down [redacted] electrical wires along with [redacted] wires and Comcast wire. [redacted] and [redacted] immediately responded to our call to remove or fix their wires. After SEVERAL CALLS Comcast has not responded. We believe it is because we do not have Comcast Service at our house and the downing of the wire did not disrupt Comcast service in the neighborhood.

The wire is attached to three houses, [redacted]2, [redacted]0 and [redacted]8 [redacted]. Our neighbor at [redacted]0 [redacted] also reported the problem to Comcast (NO RESPONSE). The WIRE is LAYING ACROSS the decks which I reported as a SAFETY HAZZARD.

My husband called (not sure of date) talked to someone named [redacted] and was given ref.# [redacted]. On May 14, I spoke to customer account excutive [redacted] around 9:01 am., no ref.# given. On May 28, I spoke to someone named Achuta and was given ref.# [redacted]. My neighbor at [redacted]0 [redacted] called on May 17, 2014.Desired Settlement: Repair or Removal of Comcast Wire.

Business

Response:

June 27, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 10, 2014 Re: Shirley Marie Atchinson [redacted]8 [redacted] Philadelphia, Pa. 19119 Dear Sir or Madam, This letter is in response to the complaint filed by Shirley Atchinson, received in our office June 10, 2014, regarding a downed cable line. I spoke with Ms. Atchinson on June 16, 2014, in regard to a downed cable line. I immediately contacted our technical operations team and requested they assist with this service problem. The service related issues were resolved on June 16, 2014 when our technician removed the damaged cable that had become detached from her home. I apologized for any miscommunication or inconvenience she experienced related to this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (302) 731-6313. Regards, Yvette LoftinComcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I continue to have issues with Comcast services and billing. Comcast is one of the most unprofessional businesses I have ever dealt with. I often find hidden charges on my account in an attempt for the company to overcharge for their services. Most recently they placed a charge on my account for an installation of a home security system. I have had my security system account for over a year and half and all of a sudden they have decided to tack on an installation fee? Luckily I take the time to read my bill carefully each month, since this is not the first time something like this has happened.
Unfortunately in the area we live in, Comcast is the ONLY internet service provider. It is criminal what they are getting away with.

My husband and I are a bit crabby this morning, as Comcast decided to work on their line last night next to our bedroom window. We were woke at 12:59am and they finally left two hours later. After listening to them work for an hour, my husband went out to confront them to why they would do this during the night. They replied with it would not interrupt service during the day. Of course this did not go over well and of course there is never a real person to talk to. So I truly believe our best action should have been to call the Sheriffs Department ( and why should they have to handle the arrogance of Comcast and the bad decisios that they make ). Sorry for venting this morning, but you just can't get a call through to a real person at Comcast to complain.
It would do you no good anyway.

I would recommend that consumers who have access to any other Internet service provider besides Comcast avoid Comcast at all costs. I have not even connected my internet service with them yet and have already been hung up on multiple times by customer service, lied to about equipment compatibility, lied to about pricing, and had an overall terrible experience trying to get issues resolved over the phone and online. If any other Internet service providers were available in my area, I would without hesitation pay $10 to $20 more per month for another service. I had a great experience with RCN at my last apartment and was extremely disappointed to find out that I would have to deal with Comcast at my new apartment, especially given the poor experience I've already had with Comcast just trying to get an accurately priced internet package. I have seriously considered not having internet in my apartment at all rather than have to work with this company due to the extremely poor customer service and deceptive communication that I have experienced as a customer with Comcast thus far.

I live in S[redacted] Louisiana. We have been losing our Internet and Phone every day for the past 4 to 5 months. They have sent 15 Tecs to our house over the time span. In these visits they have done the following.
Tested everything every visit.
Replaced the modum.
Replaced connections on the cable that connects to the house, and found that the installer had not grounded the system when he installed Comcast service here over 4 years ago.
Replaced the cable that comes to the house from the pole.
The most telling information I received was from the Gateway Tec and the Superviser at Gateway. They ran several test on the Noods. They said it was not working at all during the nightly outages that start at about 9pm US Central time, and last at least four hous. Sometimes it is still not working at 8am the next day. The Tecs said that Comcast needs to update the system, but that cost money they are NOT willing to pay.

Review: Relating to our account for [redacted], tn [redacted]. This will be our 4th attempt to return our cable box. This is the 2nd time I've had to contact Revdex.com about this exact situation regarding return of our internet modem. Last time we were sent to collections (in error) for a returned modem. I have requested on 3 different occasions for a box to be sent to our new address so that we may return our modem. We attempted to return in person at a drop off center, but the wait was so extensive (2 hours!) that I could not wait that long with my children in tow. I simply want to return my modem. We have been waiting for a month (and 3 phone calls) to receive this box from comcast so that we may return our modem. I do not want to be sent to collections.

Each time I call for assistance, each person says there is no record of our previous call, and says that everything is solved by the end of our 20+ minute conversations. I just want to be done with them.

Thank you for your help.Desired Settlement: I want a box sent to our current address: [redacted], ohio [redacted] so that I may send our modem back to the company and have our bill settled up. It is my understanding that upon return of the box, we will have a $0 balance. Because we've been through this SAME situation two times and the first having to be dealt with through a collections company, I would expect this to happen immediately.

Business

Response:

June 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 30, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 30, 2014 in regard to a request to return Comcast equipment. I attempted to contact **. [redacted] several times, using all resources provided by the customer, to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate on May 14, 2014 the account was disconnected with a stop bill date of April 30, 2014. A Comcast modem was not returned at the time the account was disconnected, causing **. [redacted] to receive collection calls for the modem. **. [redacted] will continue to be contacted by collections until the modem is returned. A return label kit was ordered and mailed to **. [redacted] on June 9, 2014 to the requested address. **. [redacted] will need to return the Comcast modem in the provided pre-paid box in order for the modem to be removed from the account. I will need to speak with **. [redacted] directly to ensure that all of her concerns are addressed. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I've received and taken other calls from Comcast, was told an order was placed by a Comcast customer service representative to receive the shipping box to return the modem by 6/16. I failed to receive the box at my current address yesterday. I had a total of two messages left by Comcast friday, 6/6 and last Wednesday, 6/11. I returned the second call. I was given an order request confirmation number over the phone. I need to say that each of the four reps I've spoken with over the course have been very helpful, I just fail to ever receive the shipping box. It's silly, really. I was told it could be tracked via [redacted] (again to be delivered 6/16). By the time I'd spoken with the customer service rep and explained my situation, he said that another customer service rep had already placed the order for the shipping box earlier that morning (last Wednesday at 9:15 central). I guess I'm just baffled by the box never showing up'on so many occasions. It's like the Twilight Zone.

Review: Account phone # 904-551-7485

To whom it may concern:

I went on line to add two additional services with Comcast. Since I was already a cable customer with Comcast the promotion was to add 2 additional services and receive $100. So I process my order and was given a number to call in to schedule for someone to come out. So the next day I contacted Comcast with the number provided and was told by a sales rep he needed to run my credit. I advise him I am in process of purchasing a home and question why he needed to run my credit being I was an existing customer. He stated at that time the service was not in my area and he would cancel the order. So I contacted Comcast to ensure it was canceled and was told the internet and phone was in my area and the person added the services on my account. I called back to question getting the rebate and was told they did not know of a promotion that stated add two services and get $50 dollars per service. I am asking Comcast to make good on this. This was a promotion they had and if they review my account they will see I did initially do a web order then it was canceled. Comcast I am asking you to honor your promotion. Thank you so much.Desired Settlement: That they honor the $100.00 for me getting the two services. I added internet and phone to my exsiting cabcle tv service. Its only fair . Thank you

Business

Response:

May 21, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: 10023283 Date of Notice: April 24, 2014 Re: Nichole Flores 8450 Gate Parkway west #616 Jacksonville, FL 32216 Dear Sir or Madam, This letter is in response to the complaint by Nichole Flores received in our office April 24, 2014 in regards to a billing concern. I spoke with Ms. Flores April 25, 2014 and reviewed the package she currently subscribes to as well as the package in dispute that requires a twenty four month agreement. I offered to place Ms. Flores on the package with an agreement so that she may receive the rebate. I explained the terms and requirements to receive the rebate to Ms. Flores. However, Ms. Flores changed her mind and will keep the account unchanged. As a courtesy, I added HBO for free for twelve months effective April 28, 2014 which will expire April 28, 2015. I apologized that Ms. Flores had to make multiple calls to correct the issue and the inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (954) 534 – 7115. Regards, Carmelito SuarezComcast Liaison

Business

Response:

June 4, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: 10023283 Date of Notice: May 21, 2014 Re: Nichole Flores 8450 Gate Parkway west #616 Jacksonville, FL 32216 Dear Sir or Madam, This letter is in response to the complaint by Nichole Flores received in our office May 21, 2014 in regard to a billing concern. I spoke with Ms. Flores May 27, 2014 and explained that the Gift Card qualification requires a two year agreement and unfortunately the plan she subscribes to does not qualify for a Gift Card. I provided an explanation that the HD service is a part of the current package she subscribes to. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (954) 534 – 7115. Regards, Carmelito SuarezService Recovery Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10023283, and find that this resolution is satisfactory to me. We have since resolved this. They credited my bill $100

Regards,

Nichole Flores

I opened up an account. The very first bill was correct. After that the next bills were $545 & $435. I contacted cust**er service to tell them that s**eone was ordering movies on my account. Cust**er service did not help, the lady told me that I had to pay. I informed her that we were out of town and our h**e was empty during s**e of those charges. On the next bill I called and c**plained that my account had to be hacked because again we were in Hawaii and the house was empty. A technician left me a message that s**eone named T** B[redacted] had called & gave my personal information. Charges continued and Xfinity did nothing to assist me with this matter. On 6/1/2015 we found out that s**eone had called on 3/5/2015 & set up a 4th box under my account. The only person who had access to a 4th box and my information would have been C**cast/ Xfinity employees. They told me they would credit me for the movies after my continuing to call after 3 months but I don't believe there employee that stole my information will be reprimanded. They at no time tried to handle my problem until after 5 calls with me screaming and yelling that this nightmare has to stop. I feel that other people are going thru the same thing but all C**cast cares about is getting a check. They know there folks are doing this to people yet they did not launch an investigation until I started yelling and screaming. This incident has cost me s**e work hours and loads of stress. This is the worst service that I have ever experienced while having cable Television. I advise everyone that has xfinity/C**cast to check the serial numbers on there boxes and call and confirm that you aren't covering s**eone else's cable because C**cast has set up s**e strangers cable under your account number.

On several occasions ive received 500-1200 dollar bill they've never installed the right boxes and once I paid an associate and they stole my money this is business filled with thieves and liers many of my neighbors have had the same experience.