Comcast Corporation

Review: I am moving outside out of Comcast Service area, and they are wanting to charge me an Early termination fee to cancel my service. I will be living in an area that Comcast Does not provide service, and they are refusing to waive the FEE of $300.Desired Settlement: I want the Early Termination Fee to be waived from my account of $300.

Business

Response:

June 9, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 2, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on June 2, 2014 regarding an early termination fee. On June 9, 2014 I spoke with **. [redacted] in regard to his concerns. The early termination fee is a valid charge; however, we have agreed to waive the early termination fees that will be assessed to his account as a courtesy. The fee will be waived once **. [redacted] disconnects service. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted]Comcast – West DivisionExecutive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On a side note, I do believe this is a malicious business practice, and they should be forbidden to charge anyone a termination fee in an area that they do not provide service.

Regards,

I am unable to send or reply to emails using my iphone thru my Comcast account. I tried to resolve this but was unable. I did a live chat w/ Comcast no success. I called customer service and after sever tries they were not able to resolve the issue. I spoke w/manager saying I would be connected w/ email tech. I am currently still "on hold" 2hours and 13 min. into my call. I am very frustrated with Comcast.

Review: I moved out of my apartment back in January 2014 and had my cable services disconnected. I paid my cable bill in full but was do a refund due to early move-out. I contacted Comcast about two weeks ago to inquire about my refund. A representative stated that they did not have forwarding address on file so I provided that to them. I still have yet to receive my refund.Desired Settlement: I would like to receive my refund immediately. It has exceeded the time allotted for the refund.

Business

Response:

April 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 9, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office April 9, 2014 referencing their refund. The refund check was re-processed and mailed to **. [redacted] on April 22, 2014. **. [redacted] confirmed she received the refund on April 28, 2014. Review of the account indicates that a refund was initially mailed on February 28, 2014; however, **. [redacted] did not receive the refund due to an incorrect address being listed on her Comcast account. Our finance department confirmed that the initial refund mailed on February 28, 2014 was not cashed. I apologize for any inconvenience received while trying to resolve her concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

I have had comcast for a few months now. Before getting it disconnected, finally. Let me be the first one to say I am so glad I have not went into contract with them. There customer service on the phone and in person is the most WORST of the WORST I have ever ran into. I have cancelled my services once because a customer service representative was so mean. Just for a lady to call me back and after the 10th no she just turned the services back on. But recently I returned my equipment to the comcast store I wasnt even in there 10 minutes and the guy who excepted my boxes back was completely terrible. Rude in every way possible. I am extremely suprised this company has made it this far with the type of people they hire. But they will never get my business again or my families.

Despite having been a loyal customer for 10+ years, this business threw me to the curb when I had to move to an area they had no service in, and thus had to cancel my service. I had two weeks left in my service, and I called in to cancel.
After they "processed" my cancellation, that evening, I went to watch my favorite show, Game of Thrones, only to find that my HBO had suddenly disappeared, as well as any recordings from HBO. I wasn't allowed to re-add the subscription from the X1 box, and when I called in, they were closed (how does tech support close??).
So I waited until the next day, and called in. After being transferred 3 times in 30 minutes and verifying my information 4 times, I was hung up on. I had to call back in again and finally got to a tech support person who admitted that he called the loyalty department in my behalf, and they refused to put HBO back on my account (I was willing to pay for it, but they WOULDN'T DO IT. At. All.). He said that he insisted, and they hung up on HIM. He said that this is typical and happens all the time. "You think they treat you like crap, they're even worse to us."
He was the only one who could help me by un-canceling my cancellation and adding HBO back on, and now I have to call back in on my move date to re-cancel. What a crock of c[redacted]

I was so unhappy with Comcast that I dropped their cable. My bill kept going up every month. When I called and told them I wanted to keep it under $100 all they could offer was basic cable with the internet. I don't think so. So I dropped the cable, but unfortunately for right now have to keep their internet. I'm working on that.
Someone else I know is very unhappy. They tried out their internet phone and the deal that came with that. When the year was up they talk to Comcast and was in another deal, but had to get the new cable box. They shipped it to them. After several hours on the phone and calling 2 different numbers turned out someone had packaged the wrong unit in the box. The serial #'s did not match. They took the box to one of the satellite offices and got another one. That one did not work either. So then they had to have someone come out. Let’s just say they NEVER got the box working so they still have the old one. The person got their bill and it was $300. This person was never told it was going to be this much, plus they are charging for the service call. All Comcast would reimburse is $20 of the $300, plus this person does pre pay and Comcast had already taken out the money before the attempts were made to install this unit. Needless to say this person is checking out other options to get rid of Comcast.

Poor customer service. Charges were added to my bill without warning or any detail to why. Their reply was that I was not on the eco friendly paperless bill despite not being charged up until now. On top of that they saw it reasonable to charge $5.
Their prices are high and there are no competitors in my area meaning they are able to do whatever they want without any regulator or alternative dispute resolution body.
Why doesn't the US have an Ombudsman for the telecommunication industry. That would give consumers means to be able to fight back without the legal cost.

This company is as crooked as it gets. If you can use another company DO SO.
The representatives do what they want when they want. I opened an account for my mother who is on fixed income. I asked tons of questions about due dates and because of the way my mother is paid was told to establish the service around a certain time so that the bill would come due around the time she could pay without late fees. For that reason I had to call back. Called back only to find, an account had already been set up for her, but was then reassured that it would fall on the appropriate date range. OTHERWISE I WOULD NOT HAVE HAD SERVICES STARTED. Fast forward two weeks. Here comes a bill...due date the 18th of each month. Which means that EVERY SINGLE MONTH MY MOTHER PAYS A LATE FEE- ON A FIXED INCOME. I'VE ASKED AGAIN AND AGAIN HOW THAT CAN BE REMEDIED. THEY SUGGESTED SHE PAY TWICE IN ONE MONTH- ON A FIXED INCOME.
How???? Where is it coming from? ARE THEY GOING TO PAY IT?

Review: I just recently switched from [redacted] to Comcast services for Cable & Internet. When I signed up for Comcast services I spoke with a [redacted] and was told my monthly bill would be $106.94 per month. I was also told by [redacted] when signing up that there were no installation fees and that I would get a free DVR. My new services were installed on Nov. 5, in which my mother in law was at the home as I had to work. The technician did not make sure all of my TV's were working correctly before leaving. I had to call tech support 2 times on the same day of the install to get my services working correctly. When I received my first bill I was charged a fee of $39.95 for a technician visit. So I called Comcast and spoke with a very rude person who argued with me, I asked to speak to a supervisor and there was not one available & I was supposed to get a call back that I never got. So then my second bill comes and I was charged for a fee of $49.95 for Wireless Network Set up on Nov 5. I was never told of any fees for a tech visit or for wireless set up when I signed up for services. I called Comcast again and spoke to another rude person. I ended up hanging up on the person as I was so irritated that she was rude and would not handle the issue. She kept telling me the installation was free, but then Comcast charges for the tech visit and setting up wireless that is not free installation when you are charged later on your bill. Also I was told I would receive a free DVR, which I am being billed $9.95 a month for the technology fee to use the FREE DVR, therefore it is not free or they misrepresented the FREE part as I was told by the rude lady I spoke with that there is a normal fee of $8 per month for leasing the actual equipment. But I still consider that false advertisement when you are told something is free and then charged for it at a later time.Desired Settlement: I want these fees waived as I was never told of them before signing up for services.

Business

Response:

December 16, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 5, 2013

Re: [redacted]

[redacted]

Dear Sir/Madam:

This letter is in response to the complaint filed by [redacted], received in our office December 6, 2013 regarding a pricing concern.

A Comcast representative spoke with **. [redacted] on December 9, 2013 and resolved her concerns. A loyalty discount was added to the Comcast account on December 9, 2013 to honor the monthly rate of service referenced by **. [redacted]. **. [redacted] is aware her promotional package and loyalty discount are 12 month offers which will expire on November 5, 2014. In addition, a credit adjustment for the installation charges was applied to **. [redacted] Comcast account on December 8, 2013. The credit and billing adjustment will be reflected on **. [redacted]’s next billing statement dated December 21, 2013. An apology was provided for any inconvenience **. [redacted] may have experienced in attempting to further discuss this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I recently moved to a new address so I needed to set up internet and TV. The two monopolies own the lines to the house so I had few options: either Comcast Xfinity or Verizon FiOS. I did my research and elected to go with Comcast for their product as well as the fact that the previous homeowners used their service. As I'm told, the house is already wired for it. It took two weeks calling local and national service representatives to take my order and open an account. The first representative presented me with several packages. I wanted to consult with my wife before committing and he wanted to earn my business so he gave me a personal email address to contact when we reached a decision. He never responded to that email. I gave a second email and allowed a two day grace period with no response. The next representative I spoke with had me on hold for an hour due to "heavy volume" that day. He arranged the same package, created an account for me, and said I would receive a call from Comcast to schedule installation. No follow through. More days passed and I never received a callback so I initiated a follow-up. The third representative I spoke with said that an account was never created for me and no order ever went out. I tried a third time to arrange service and she tried to offer me the same package at a higher rate. Naturally, I refused. A fourth representative finally carried through on the basic task of taking my order and creating an account. She said that I did not need a tech to come to the house since a previous owner had subscribed to Comcast. In fact, she could waive the installation fee so long as I could drive two towns over to the local Comcast distribution/customer support center to pick up my self-install kit. Great! Worth the savings. I did that, but when I followed the instruction manual my modem would not go online. Tried every outlet in the house, spoke with three technical support agents, and went through troubleshooting for nearly three hours. After assuring me that my house had active service and it must be faulty equipment, nobody could solve the problem. They finally agreed to send a technician to the house but couldn't schedule an appointment for a week, which pushed me to 3 1/2 weeks in a new home without service. I went back to the local distribution/customer support center and requested an earlier appointment. Despite having more than a dozen vehicles in their lot and uniformed men outside their door, they insisted that they could not schedule an appointment from their offices. They reinforced the notion that service at my address was never disconnected and therefore still active at my house, insisting that it must be a bad modem. Their solution was to try to sell me on a new modem, which I refused, since all the troubleshooting over the phone suggested that the device itself was working properly. Called the national customer service hotline again and FINALLY had a capable representative who immediately looked at his records and told me that my service was NOT active and needed to be connected at the "tap." He arranged an earlier appointment time, but still has me waiting for several days and without internet for a total of 3 weeks. My business has suffered, my wedding plans have been stalled, my reputation with prospective employers has suffered, and I have had to find alternative, inconvenient ways to pay some of my bills. Three weeks of incompetence, misinformation, lack of follow through, and shady salesmen leads me to give Comcast an angry, dismal review. I hope their product turns out better than their customer service and technical support...when I'm finally connected.

I ordered my Comcast service of internet/cable/phone + Home security on October, 2014. The problem I have is with there Xfinity Home (security - if you can call it that) system. DO NOT get this system it is the worst excuse of a security company. I pay for monitoring every month never been late, pay automatic. My system has been down, alarm goes off and non existent mobile application. My system has been off more then on since day one. I had to reset system 3x in past 11 months. I called to ask how to do this (due to does not say technician will come out on website) person on phone asked didn't we call you? I said no never heard from you ever he was surprised. Then offered to send technician but for a price. I said no I reset it worked for maybe 2 weeks. Well I called today to cancel service (since I ordered brand new security system w/home automation and monitoring from different company) well customer service told me I have contract for 2 yrs they would charge me $300.00 early termination fee. Well talk about losing it on phone, I know it not customer srv fault it Comcast fault. I told her so I have to keep paying $30/month x 12 = $360.00 for another year to not get charged $300.00 for cancelling there worthless system that they never monitored anyways. I told her they should pay me for my year of not getting service and not feeling safe at all. I still waiting for a call back from her supervisor (probably never will hear from them). I so disgusted if I could get a different cable company I would. Save yourself a lot of hassle and safety - DO NOT GET THIS SYSTEM unless you don't want to feel safe. There service and mobile app are a disgrace to the security field. They really need to get out of the security part of business. They have no clue what they doing. This is a truthful review there other services have been great it just the security portion.

I moved recently (April 2015) and I have called 7-8 times to cancel my old acct and everything associated with the email, address etc. Account is still active, as in I can log in and make payments. I gave up calling them.

I recently moved from one apartment building to another. I called over a month prior to the move to ensure that I could transfer my current equipment to the new apartment. I was informed that yes, this was possible. However, when I move into the new apartment, none of the mobile app's, nor does the TV service work. I called tech support about four different times just to be transferred to random individuals and be disconnected from the call. I probably spent 10+ hours on the phone trying to get these issues resolved upon where they decided to send a technician out to the apartment for free to switch boxes. The technician came and immediately said there was nothing he could do. It wasn't until after I told him what I THOUGHT the problem was did he agree and eventually get the service running. I was then again told the tech visit would be free, and that I would get a credit for the time without service. I was then informed that I needed the internet service in order to have the mobile app's.
Well wouldn't you know, when the bill arrived for the month, I was charged for the tech visit and other random charges. I again had to call support to get the issue resolved. I was told that I would receive both credits before the bill would be charged to my credit card. However, there was no credit applied for either the tech visit or the time without service and my bill was charged some random large amount. I will now need to call back again, in hopes to get my credit card credited.
I have never experienced such terrible customer service. I shouldn't have to spend hours and hours on the phone just to get television service. In addition, I shouldn't have to call to get my bill corrected, then be told it was corrected, just to be charged more than the original bill emailed.

I have just spent 20 minutes with a
customer service person trying to find out how I can block a number.
She has yet to give me the directions so I hung up.
I couldn't even u see stand her accent either.

Review: With regard to my Xfinity Home Security, there have been 2 occasions where equipment has failed and a technician has come out to replace the defective equipment. At every turn, I have been assured (by the technician and by numerous customer service representatives) that there is never a charge for this. Despite these assurances, I was billed $50 on 12-28-12 (the date of my first service visit).

During 2013, I have spent over an hour and a half on three separate phone calls to Comcast Xfinity billing, where each time I am told that, “no, there is no charge for this service call” and was assured that the $50 would be promptly refunded to my account. It has now been nearly 1 year, and this charge has never been refunded as promised.

On 9-24-13, after Comcast sent me a new modem to use with our Security System, our network camera stopped working. A technician was dispatched to replace the camera. Once again, I was told by Customer Service and the technician that there would be no charge for this service call. Upon receiving my latest bill, there is a charge for “9-24-13, Residential Service call, $50.00”.

From my every interaction with Comcast, there is no dispute, disagreement or grey area. I continue to be told that there is no charge for these calls servicing defective alarm components, and when I am charged anyway, they apologize and promise to refund my account.Desired Settlement: Currently, I only seek to be refunded the $100 incorrectly charged to my account for the 2 service calls that were to service defective alarm system components.

Business

Response:

December 9, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 19, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted] received in our office November 20, 2013 regarding a billing issue.

On November 20, 2013, I spoke with **. [redacted] in regard to his concerns. A credit has been applied to his account on November 19, 2013 for the charges he was assessed for Service Calls for his Xfinity Home Security. The credit was reflected on his billing statement dated November 19, 2013. An apology was extended for the time taken to resolve this concern.

**. [redacted]’s concerns have been forwarded to the proper management group for further review.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was called promptly by someone who was able to immediately resolve this. My only other request was for them to fix the problem so others are not billed in error.

Regards,

Review: To whom it may concern, We recently received a new modem that we were requested by Comcast to change out our self. August 3, 2014 we followed the enclosed directions and changed out the modem then contacted the activation line to connect. After 1 plus hour on phone the only internet service we now receive is from our hard wired computer. The modem does not have sufficient enough signal to work our wireless computers through out the home. The help line instructed us to disconnect the apple wireless router as it would no longer be needed. This router was installed in the past when we sign up for your service to have sufficient enough signal to have wireless capabilities which a Comcast rep. hooked up during our service install. Also we have our phone line through Comcast also which allows us to use a fax machine for my business. It is no longer working since the change out of modem. Finally, our homes security alarm is also attached to our phone line and now will not communicate with the alarm company which wants to charge us to come out and correct if possible. The alarm is my main concern as if we have a fire or a break in we no longer have service. For my records I am responding to Comcast so if we do have an emergency we will have documentation to hold Comcast liable. To top the inept service Comcast offers we were instructed that a rep. from Comcast would be out to correct the problems August 4, 2014 between the hours of 2 p.m. & 10 p.m. After making a follow up call to Comcast @ 6 p.m. we were informed that this visit is not going to happen. Realizing we are still probably on a contract with you I am sure you are going to adjust our bill for lack of service. Ha Ha I bet that if we did not pay our bill it wouldn't take you but seconds to discontinue our service. Obviously service after the sale is not in you order of doing business. A question for you is since Comcast has caused this disruption in service is our contract now void so we can shop other avenues? I am sure that when you have the time to offer customer service you want hesitate ask us to stay home for hours and wait on your service tech's. One last fun fact I am forwarding this to the Revdex.com and anyone else I feel may be interested in your lack of service.

[redacted] Reliable Construction

Cell ###-###-####

Cell ###-###-####

[redacted]Desired Settlement: Come to the house and fix or pay to have fixed our security system and make the product perform properly

We ordered and scheduled Comcast to come out to our house Dec 31 for a full house install. I called back to reschedule and they said nothing was in their system. I then had to re-order everything and schedule again for Jan 7. They never showed up Jan 7. When I called they said they never had an appointment for us. I gave the supervisor the name of the people I talked to, dates I talked to them and times we were scheduled for and they said they had nothing. We flew down for the purpose of having all of this installed. Comcast wasted my time and a lot of money.

I'm writing this to hopefully resolve the terrible service and customer service me and my wife have had with comcast. In the past four months it has been nothing but headaches. Our cable was having issues where we could not even watch t.v. so they replaced our system but when doing so did not provide us with a new modem that you need to support the new system. So from this we have now had no Internet service forcing us to your our data on our phones which costs us more money. So we called and we were told that someone was going to come out and assist us. Both time we received calls saying this date was not available and then when a date was finally scheduled we had to call again due to more problems with the service not working and the automated system told us that the tech wasn't scheduled to come out for a week which wasn't what was agreed upon. The company told us that the days we picked were booked and there was nothing they could do. My husband asked to speak with a supervisor was told he would receive a call in 10 minutes from one. Never happened so again we call back finally got to a supervisor who told us once we get our new modem to call and we would be compensated for our troubles. They came Friday 6/26 to replace the modem we called today 6/27 and they tried telling us the supervisor we spoke with didn't exist that there were no notes of the conversations thay we have had and told us all they could do was credit us $27.00. For what 4 months of no service when we pay $160.00 a month for our service. That is nothing we asked if we could maybe get some channels for free for a year we were told over and over this was all they could do. We tried to get a higher supervisor corporate something this person we spoke with Nick badge #20032 just did not care at all about what we had been going through and refused to do anything for us. When we said we would file a complaint with the Revdex.com all he could say was "go ahead". So here I am now filing a complaint of how terrible the serice is and how they could care less about their customers.

I use Comcast Corp as my TV cable provider. Without notice, at 12:01 AM on 11-18-2015 Comcast dropped the YES network(Yankees Entertainment & Sports Network) This network carries N.Y. Yankees and Brooklyn Nets games along with other sports related programs. When I called Comcast Corp to find out why the Yes networked was dropped I was told the contract with the YES network had expired and that the YES network was asking too much of an increase to continue providing Comcast Corp subscribers with the YES network. I then told them I excepted to be reimbursed for a service I no longer receive but I am still being forced to pay for. They refused to reimburse me yet Comcast Corp is saving millions by no longer having to pay the YES network for providing N.Y. Yankee and Brooklyn Nets games. Please net me know the result of my complaint. Thanking you in advance, Greg

I was doing online for a new internet provider. I clicked on xfinity.com as a coworker told me she was getting 25 mbps for $30. I find the offer online, but when I tried to order the service it immediately changed the pricing to $39.99. I spoke with a chat two who spent the entire 45 minutes seeking me cable and telephone service I clearly stated I did not want. In the end he could not help me and told me to call the sales rep. Once again I was told the plan didn't exist, even though I explained I was starting at the website where it clearly states $29.99 for performance 25. The rep refused to let me talk to a supervisor and ultimately hung up on me. This is bait and switch and false advertising!