Comcast Corporation

January 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 13, Re: [redacted] [redacted] Baltimore, MD [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , received in our office January 13, in regard to receiving promotional rates I spoke with [redacted] on January 15, and a twelve month promotional rate for a free DVR and HD Technology Fee has been applied to the account effective January 15, as a onetime courtesyThe promotion will expire February 9, At the conclusion of the promotion, standard retail rates will applyA credit was applied to the account on January 12, and January 15, for DVR equipment and HD Technology Fees from November 10, through January 15, The credit will appear on the January 31, billing statement An apology qas provided for any inconvenience experienced in attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Darlene P [redacted] Comcast Cable Communications, LLC

May 16, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: May 2, 2016Re: [redacted] [redacted] *** Apt #*** San Leandro, CA ***Dear Sir or Madam,This letter is in response to the complaint filed by [redacted] , received in our office May 2, referencing a credit report dispute I spoke with [redacted] on May 10, and advised that the credit inquiry has been marked as, placed in error The credit bureaus have been notified as of May 4, and [redacted] will receive a confirmation letter within business days Additionally, per [redacted] ’s request, I have removed his Social Security Number from the account in question I apologized for any inconvenience and frustration experienced in attempting to resolve this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards,Marc DComcast | Executive Customer Relations

August 28, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 24, Re: [redacted] [redacted] [redacted] Savannah, GA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office August 24, in regard to billing charges I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on August 23, 2015, the charges for the late fee and service call were adjusted and will appear on the October 2, billing statement I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Scott D Executive Customer Relations

October 29, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: October 15, Re: *** *** [redacted] *** [redacted] *** Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] ***, received in our office October 20, regarding a billing concern A Comcast representative spoke with [redacted] on October 28, and discussed his concern Credits were applied to [redacted] Comcast account on October 16, and October 28, for the technician visit fee and installation charge The credits will be reflected on [redacted] ***’s billing statement dated November 21, An apology was provided to [redacted] for any inconvenience he experienced while attempting to further discuss this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Davina L***Executive Customer Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: $is not correctOriginally my bill was to reduce to around 99-dollars per month from roughly A billing error where I did not get billed happend and at worst it should be $for missed monthsThe amount is not adding up and the message left by Patrick was vague" from old amount to switched amount"you owe I would like to send it to Revdex.com for review I have called back regarding this and I received another person voice mailMy bill shoud be per month as promised, times 99-is I am not sure how it comes up but I was overcharged at least $ I want Comcast to send an email with my monthly rate prior to October Then the phone call transcipt when I was offered the new "cheaper deal", then the correct math done, then we will get somewhere I also need calls between 12-as my employement makes it difficult to talk during working hours Regards, [redacted] ***

March 8, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 4, Re: [redacted] [redacted] ** Tucson, AZ [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , in our office March 4, referencing a payment dispute On March 7, 2016, I spoke with [redacted] and confirmed that the payment received on February 16, was split evenly between both of her accounts in errorI have apologized for the issue, and provided a one-time adjustment to the account the payment was intended forThe adjustment was applied on March 7, and will appear on the March 21, billing statement I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Nicholas B Executive Customer Relations Comcast | West Division

June 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Rebuttal Date: June 13, [redacted] Apt # [redacted] Woodbridge, VA [redacted] Dear Sir or Madam: This letter is in response to the complaint filed by [redacted] , which was received by our office June 13, regarding Early Termination Fees I made several attempts to contact [redacted] to discuss the above-referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on June [redacted] was informed that the early termination fees have been waived and a credit was applied to the account on June 2, and she was also informed that there is still an outstanding balance I apologize for any inconvenience and frustration experienced in attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Alwell O [redacted] Executive Customer Relations Comcast | Northeast Division ###-###-####

May 30, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: May 22, Re: [redacted] [redacted] *** Fairfield, CA *** Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , received in our office May 22, in regard to billing concern I contacted [redacted] on May and apologized on behalf of Comcast for the frustration and inconvenience he has experiencedOn May 22, 2015, [redacted] accepted a promotional offer for our Performance Internet only, and I advised him that the ending date of the promotion will be May 21, 2016, then everyday pricing will begin on May 22, I also advised [redacted] that a credit for the disputed self-installation charges was applied to his account on May 30, and will appear on his next billing statement dated June 11, I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Kip W.Executive Customer Relations

April 26, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 19, Re: [redacted] * [redacted] [redacted] Knoxville, TN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] * [redacted] received in our office April 19, in regard to a billing concern I attempted to contact ** [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, all attempts were unsuccessfulHowever, our records indicate a change of service was processed on February 29, including XFINITY Starter Double Play service billed at a promotional rate for a period of twelve (12) months through February 28, This rate does not include taxes, fees or equipment chargesUpon expiration of the promotional offer, regular rates will applyAn adjustment was applied to the account on April 21, for the early termination feesThe credit will reflect on the May 11, billing statementContact is necessary to address any further issues I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Chris M Executive Customer Relations

April 8, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 31, Re: [redacted] [redacted] Joliet, IL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office March 31, regarding service related issues On April 4, 2016, a Comcast Representative contacted [redacted] and scheduled our team to his home on April 7, to bury the dropOn April 8, 2016, we attempted to contact [redacted] to follow up on the drop burialHowever, we were unsuccessful in getting in contact with himA credit was placed onto the account on April 8, for the service issuesThe credit will reflect on the next bill statement of, April 19, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Tia, at ###-###-#### Ext [redacted] Regards, Sara R Executive Customer Relations

Tell us why here June 29, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 24, Re: [redacted] [redacted] Philadelphia, PA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On June 24, 2016, I spoke with [redacted] and confirmed a service appointment for June 26, As of June 29, I have not been able to make contact with [redacted] to confirm if services are working properlyHowever, company records indicate on June 26, a technician identified an issue with a splitter which was replacedIn order to confirm if the issue is resolved we would need to speak with [redacted] Credits were applied to the account on June 24, and June 29, and will appear on the next billing statement issued on July 18, I apologize for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, James S [redacted] Regulatory Executive Relations

August 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 3, Re: [redacted] [redacted] Martinsburg, WV [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office August 4, regarding service related issues I spoke with [redacted] on August 5, and he confirmed the installation of new services was completed on August 5, The failed self-installation was due to no outside tap running to their homeThe previous appointment on July 30, was missed due to the job not being assigned to a technician in errorThe customer was never notified to reschedule their appointment I apologized for any inconvenience and frustration experienced in attempting to resolve this issueA credit was applied to the account on August 5, for missed appointments and installation fees I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Darlene P [redacted] Executive Customer Relations

March 22, Revdex.com of Metro Washington DC & EasternPennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: March 18th, Re: [redacted] Fort Pierce, FL Dear Sir or Madam, Thisletter is in response to the complaint filed by [redacted] ***, received in ouroffice March 18th, regarding a billing issue Iattempted to make contact with Ms [redacted] with no successUpon review of theaccount, a credit has been applied to her account on March 18th,for video service disconnected under the day guaranteeThe credit willappear on their next billing statement, which will be issued on April 7th,At this time I would need to speak with the customer to address herservice issuesI apologize for any issues that this matter may have caused andreferred these concerns to managementItrust that this letter provides your office with the information required inthis matter Should you have anyquestions or need additional information, please contact me at ###-###-#### Regards, John S [redacted] ExecutiveCustomer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

December 3, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: November 19, Re: *** [redacted] [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on November 19, regarding technical difficulties that she experienced with her Comcast digital cable serviceI spoke with [redacted] on December 1, and confirmed that the service related issues they experienced are no longer an issueThe service related issue was resolved by our technician on November 5, by replacing her cable box As a result of the service issues a credit has been applied to her account on December 1, [redacted] is aware that the credit will appear on her next billing statement, which will be issued on December 26, I apologized for any inconvenience and frustration she might’ve experienced in attempting to resolve this issue Feedback has been forwarded to the appropriate department in regard to the customer service experienceI trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me , please contact me at ###-###-####, Monday – Friday, 9:00a.mto 5:30p.mRegards,William C [redacted] Executive Customer RelationsComcast|North Central

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have called & emailed the business back and they didn't answer my email nor my phone callI know I was paying a past due bill but that past due bill was not $300+ & we've never had a 300+ bill since we've been members of comcastI have bank statements to show I've been payingThe payments weren't always on time & none of those payments ever equaled 300+I really would love & explanation more than a refundLike I sd for the previous month it showed $then even we downgraded services it went down to $ Regards, [redacted]

August 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 18, [redacted] [redacted] Gainesville, GA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a credit report dispute On July 27, 2016, I spoke with [redacted] and a credit was applied to the account on July 26, 2016, to close the account with a zero balance due to the day money back guaranteeThe credit bureau has been notified as of July 28, 2016, and [redacted] will receive a confirmation letter within business days Additionally, a full refund in the amount of the payment made on April 7, 2016, was charged back to [redacted] ***’s credit card on July 28, I apologized for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Renesha K Executive Customer Relations

November 21, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: October 30, Re: [redacted] [redacted] [redacted] *** Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted] , received by our office on October 30, regarding a billing issue Upon receipt of this complaint, I contacted [redacted] on November 20, regarding her billing concerns [redacted] stated she made a payment to her account on September 8, Upon reviewing [redacted] account I am showing the payment on September 8, was received and posted to her account Prior to receiving the payment on September 8, [redacted] account was past due [redacted] ’s account also reflects the payment on September 8, was not a full payment to bring the account current I explained my findings to [redacted] and she now has a better understanding of her bill and account chargesI trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Tonica F.Executive Customer Relations Specialist

June 25, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 21, Re: [redacted] [redacted] [redacted] Cypress, TX [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office June 21, in regards to her billing concerns I attempted to contact [redacted] several times, using all resources provided, to discuss the referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records confirm a credit was applied on June 25, waiving the early termination fees (ETF) associated with the account in questionThe July 25, billing statement reflected the final remaining balance due, for services rendered prior to disconnection, and reflected the adjusted amount after the ETF was waived On June 28, I emailed [redacted] copies of the June 25, and July 25, billing statements to provide confirmation the credits were applied, and the final adjusted balance after the ETF was waivedI would need to speak with [redacted] to address any additional concerns, and have listed my direct contact information below should additional assistance be required I apologize for any inconvenience experienced attempting to have the matter addressed I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Tanisha F Executive Customer Relations

September 2, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 25, Re: [redacted] *** [redacted] ** Greenwood, IN Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] ***, received in our office August 25, regarding a service and billing concern A Comcast representative spoke with [redacted] ***, an authorized user on [redacted] ’s Comcast account, on August 27, and addressed his concernsDuring the discussion a service visit was scheduled for August 29, for a Comcast technician to visit Ms [redacted] ’s residence and investigate the service issuesDuring the visit, the Comcast technician adjusted the radio frequency levels in the amplifier, extended the cable, and assisted Mr [redacted] with reconfiguration his customer owned equipmentA follow up call was made to Mr***’s and he confirmed the services are working according to specifications To further resolve Mr***’s concern, on September 1, Ms [redacted] ’s account was repackaged into a new promotional offer for the HD Premier Triple Play package effective September 1, and is valid through September 7, This change in service generated a prorate credit which will be reflective on Ms [redacted] ’s billing statement dated September 2, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Heather at ###-###-#### Regards, Terence O [redacted] Executive Customer Care Specialist