Comcast Corporation

September 6, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 22, [redacted] Fort Lauderdale, FL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern On August 23, 2016, I contacted [redacted] and explained that the current promotional discount for the high definition digital video recorder (HD DVR) had expired as of June 29, 2016, and regular rates were in effectA promotional rate for the HD DVR was applied for months, effective August 20, through August 19, A credit was applied on August 22, and will be reflected on the statement dated September 16, I apologized for any inconvenience experienced while attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Diane DExecutive Customer Relations

June 30, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: June 14, [redacted] *** [redacted] Alpharetta, GA [redacted] Dear Sir or Madam: This letter is in response to the complaint filed by [redacted] regarding an installation request I made several attempts to contact [redacted] to discuss the above-referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our records indicate on June 15, 2016, [redacted] had our XFINITY Home Secure service installed in the homeOn June 11, 2016, [redacted] signed a work order for the XFINITY video, internet, and phone services as confirmation that installation was completed to her satisfactionWe have no record of any missed appointmentsThe request for credit is unjustified and is therefore denied I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Eric G Executive Customer Relations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

March 31, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 29, Re: [redacted] [redacted] [redacted] Pittsburgh, PA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] received in our office on March 29, referencing an installation request A Comcast agent spoke with [redacted] on March 30, 2016, and confirmed that the installation request for the above address has been denied due to our national cohabitation policy [redacted] is aware that while she is not being held responsible for any other person(s) debt, Comcast reserves the right to deny service to a dwelling where the requestor of service is shown to have been in residence during an account which owes a balance [redacted] is aware of the documentation required to be furnished for this request to be re-addressedI apologize for any inconvenience experienced in attempting to have this matter resolved I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Matthew F [redacted] Executive Customer Relations

December 15, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: December 3, Re: *** [redacted] [redacted] [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] , received in our office December 3, regarding a billing concern A Comcast representative attempted to contact [redacted] , utilizing all contact methods provided, without success Our records reflect [redacted] was billed for a self -install kit on October 8, On October 19, [redacted] was billed for a second self-install kit and a technician visit charge A credit for one self-install kit, a late fee, and part of the technician visit charge was applied to [redacted] ’s account on November 30, In an additional effort to reach a satisfactory resolution, another credit was applied on December 12, for the second self-install kit and remaining balance for the technician visit chargeAll credit adjustments will be reflected on the billing statement dated December 28, Without speaking with [redacted] directly to obtain additional information, we are unable to further research and address his billing concern A letter was mailed to [redacted] on December 12, advising him of his revised balance along with a direct contact number to utilize for assistance regarding this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Andrea B [redacted] Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I only wish it could have been resolved earlier in the process without having to come to a Revdex.com complaint Regards, [redacted]

October 9, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: September 28, Re: [redacted] [redacted] Martinsburg, WV [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office October 6, in regard to receiving promotional rates I spoke with [redacted] on October 9, and a twelve month promotional rate for Internet Pro Plus was applied to the account effective September 27, 2015, and expires September 27, At the conclusion of the promotion, standard retail rates will applyA credit has been applied to the account on October 6, for billing overchargesThe credit will appear on their billing statement, dated October 14, I apologized for any inconvenience this may have caused I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at [redacted] Regards, Darlene P [redacted] Comcast Cable Communications, LLC

June 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 3, Re: [redacted] [redacted] Minneapolis, MN [redacted] Dear Sir or Madam: This letter is in response to the complaint filed by [redacted] which was received by our office June 3, regarding a collection notice received On June 8, 2016, [redacted] , and has been informed there is no balance due on the account, the collection agency has been notified as of June 3, and [redacted] will receive a confirmation letter from the collection agency within business daysA credit was applied to the account on June 3, for the remaining balance on the accountThe credit will appear on the next billing statement that will be issued on June 3, I apologized for any inconvenience and frustration experienced while trying to resolve the issue I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Daniel T Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because there is still no acknowledgement from this Comcast rep of a deletion from credit reporting agenciesI already knew I didn't owe a balance being I paid it months agoThat's not new or helpful information to me Regards, [redacted] ***

May 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 10, Re: [redacted] [redacted] Noblesville, Indiana [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office May 10, referencing a billing adjustment On May 16, 2016, a Comcast representative corresponded with [redacted] via email to discuss and addressed this matterA credit was applied to the account on May 10, waiving the installation chargeThe credit will appear on the June 7, billing statementAn apology was extended for any inconvenience experienced attempting to further discuss this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Toni Bat ###-###-#### Regards, Davina L Executive Customer Care Specialist

August 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 26, [redacted] [redacted] Suite [redacted] Aurora, Illinois [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On July 28, 2016, I spoke with [redacted] and confirmed the service issues were resolved on June 23, by replacing the internal wiring and defective multiple dwelling unit (MDU) cableA credit was applied to the account on July 28, for the loss of service and will appear on the next billing statement issued on August 2, I apologized for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Shaunda P Executive Care Specialist

April 7, 2015 BBB of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: March 31, 2015 Re: [redacted] ***... [redacted] * Aurora IL 60504 Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office March 31, 2015 in regard to a billing explanation request. I spoke to Ms. [redacted] on April 7, 2015 and provided a detailed explanation of their overall final bill. I explained that we did receive the final payment to the account as of April 2, 2015 it has posted. There is no further balanced owed to Comcast at this time. Ms. [redacted] has confirmed she considers this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### ext: ***. Regards, Sarah E***Executive Customer Relations

April 21, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 12, Re: [redacted] [redacted] [redacted] Boca Raton, FL [redacted] Dear Sir or Madam,a This letter is in response to the complaint filed by [redacted] , received in our office April 12, referencing a billing adjustment On April 17, 2016, I spoke with [redacted] and explained an adjustment was applied to the account on January 5, The adjustment appeared on the billing statement dated January 21, I explained that an additional adjustment was applied to the account on February 11, for a service call and this reflected on the February 21, billing statementAs a courtesy, I applied a credit to the account on April 17, and advised that this credit will appear on the April 21, billing statement [redacted] had been making partial payments on the balance owed, which caused the unpaid balance to carry over to the next billing statement I apologized for any inconvenience experienced while attempting to resolve this concern I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Joy R Executive Customer Relations

Tell us why here March 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 3, Re: [redacted] [redacted] Reading, PA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] ***, received in our office March 3, 2016, regarding a service disconnection request A Comcast agent briefly spoke with [redacted] on March 16, and a disconnection of service was completed effective March 2, as requestedThe remaining balance listed on the account will be refunded to [redacted] within 2-weeks, upon the return of equipmentI apologized for any inconvenience experienced while resolving this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Matthew F [redacted] Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] Com Cast left me 2 phone messages with contact info. The lady I spoke with told me I needed to contact their customer service dept. I have spoke to their customer service people several times & they can't resolve my issue. Said that's the best they can do. I give up!

May 14, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: May 7, Re: [redacted] [redacted] [redacted] *** Holt, Michigan *** Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] , received in our office May 7, regarding a billing concern A Comcast representative spoke with [redacted] on May 14, and discussed her concernsA credit was applied to [redacted] ’s Comcast account on May 14, to honor the installation price quoted on March 5, The credit will be reflected on [redacted] ’s billing statement dated June 7, Our records reflect the order for service was requested on May 5, and the installation appointment was completed successfully on March 10, The account does not reflect a history of the installation or appointment being delayed An apology was provided to [redacted] for any inconvenience she experienced while attempting to further discuss this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact Avery at ###-###-#### Regards, Davina L***Executive Customer Care Specialist

November 24, 2014Dear Sir or Madam,This letter is in response to the rebuttal complaint filed by *** *** *** an authorized user on *** *** ***’s account, received in our office November 17, 2014, in regard to a billing dispute.On November 17, 2014, I attempted to contact *** *** regarding her concerns via phone, email, and US postOn November 17, 2014, *** *** replied to my email message and stated that her concern was resolved, and she had no need for any additional action on Comcast’s part.Our records confirm that *** *** did receive the appropriate billing adjustment on August 15, This adjustment however will not be reflected until MsTuer’s next billing statement generates on December 7, As *** *** stated she did not need any additional assistance from Comcast, we were unable to further investigate her concern regarding not receiving Starz.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Brandon M
Executive Customer Relations

June 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: June 13,
Re: *** *** ***
*** *** *** *** *** Linden, NJ ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** *** ***, which was received by our office on June 13, regarding a billing explanation request
On June 21, 2016, I spoke with *** *** *** and a month promotional rate for Preferred Cable and Performance Internet Double Play package has been applied to the account effective June 21, through June 21, At the conclusion of the promotion, standard retail rates will apply
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 9:00am-5:30pm, Monday through Friday
Regards,
Jason F* Comcast Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
the representative first stated that I was lying about the information I received from Comcast in regards to service outageThe rep failed to acknowledge the entire compliant but only wanted to bring up the credit that was giving to me in the pastThere is a huge inconvenience when my services don't work on a regular basis the rep helped in the past with another complaint that was filed by meI am requesting that my complaint be handled by another rep or even his supervisor because this is unacceptable!!!
Regards,
*** ***

February 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: February 23,
Re: *** ***
*** * *** *** *** *** * *** Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 23, regarding service related issues
A Comcast representative spoke with *** *** on February 26, and confirmed the service related issues were resolved on February 26, by reconnecting the servicesA credit was applied to the account on February 26, for the loss of serviceThe credit will appear on the next billing statement which will be issued on February 28, An apology was extended for any inconvenience and frustration he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Shaunda, at ###-###-####
Regards,
Mario S
Executive Care Specialist