Comcast Corporation

December 19, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: December 10, Re: [redacted] *** [redacted] *** Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office December 10, in regard to disconnected services I contacted [redacted] via email on December 10, and confirmed the services were reinstatedI apologized to [redacted] for the inconvenience and frustration she experienced while attempting to get this matter resolved I also verified the installation at the new location with [redacted] that was scheduled for December 16, has been completed and she is satisfiedI advised [redacted] the billing for the previous account has been stopped effective December 1, leaving her with no balance due on that account, and a credit was applied to her new account on December 16, to waive the installation fee The credit should reflect on her first statement which was issued on December 16, Feedback has been forwarded to management for further review and coaching I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Elysia V.Executive Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: Revdex.com of Metro Washington DCDate: Tue, Mar 8, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: *** < [redacted] @***.com>Date: Tue, Mar 8, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Hello,Thank you so much for all of your work I am so grateful you exist to keep businesses accountable to good practices It appears as though our issue may have reached resolutionHere's hoping!Thanks again,***

December 1, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: November 12, Re: [redacted] [redacted] Knoxville, TN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office November 12, regarding a billing issue On November 13, 2015, we spoke with [redacted] and a credit was applied to the account on November 12, for a service call charge and late feeIn addition, on November 13, we issued an additional courtesy creditThe credits will appear on the next billing statement, which will be issued on December 9, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Benjamin S Executive Customer Relations

December 23, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: December 4, Re: [redacted] *** [redacted] *** [redacted] *** Dear Sir or Madam, This letter is in response to the complaint by [redacted] received in our office December 6, in referencing service equipment charges On December 13, [redacted] was contacted, and I confirmed her account was updated to reflect customer owned modem and she will not be billed any further An adjustment has been applied to her account on December 13, for modem lease fee The adjustment will appear on her next billing statement, which will be issued on December 22, I apologize for any inconvenience experienced in relation to this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### ext: *** Regards, Rani M***Executive Customer Relations

August 15, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 3, [redacted] [redacted] Henrico, VA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding email service I made several attempts to contact [redacted] to discuss the above-referenced concernsUnfortunately, my attempts were unsuccessfulHowever, we would need to speak with [redacted] to address his email related issues I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Eugene B [redacted] Executive Customer Relations

May 24, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Complaint Department Re: [redacted] [redacted] Atlanta, GA [redacted] Revdex.com Case Number: [redacted] Date of Notice: May 11, To the Bureau: This letter is in response to the above-referenced complaint submitted to the Bureau by [redacted] Effective December 1, 2013, pursuant to Section of the Customer Agreement for Residential Services, Comcast implemented a data usage plan that established a usage threshold of GB per month for all of its residential XFINITY Internet customers in [redacted] ’s areaUnder the data usage plan, customers are given three courtesy months during which they will not be billed for exceeding their data usage thresholdIf the threshold is exceeded a fourth time, and on any subsequent occurrence, the customer will be charged $for each additional GB block of data providedEffective November 1, 2015, for an additional monthly rate of $35.00, XFINITY Internet customers in [redacted] ’s area can enroll in an Unlimited Data Option plan, enabling them to exceed their data usage threshold without being charged for additional data blocks; customers whose regular monthly use exceeds GB can therefore realize significant cost-savings through this optional planThe Unlimited Data Option plan will take effect on the first day of the month following the date of enrollment, and customers can opt out at any time and return to their previous GB monthly usage plan Customers in [redacted] ’s area were notified of the change to the XFINITY High-Speed Internet service plan via email approximately one month prior to its implementationNew customers receive a link to the data usage policy via email during the first week of their XFINITY Internet serviceFrequently asked questions and answers about the plan are available online Comcast also provides customers: • An individualized data usage meter to track monthly usage for their XFINITY Internet account, which is available upon log in, and its accuracy is authenticated by a third party auditor • Automatic email notifications when they reach 90, 100, 110, and percent of their data usage allotmentOn May 14, 2016, a Comcast Customer Security Assurance technician contacted [redacted] to advise her of the aforementioned information and address any other concernsThe technician provided her direct contact information so that [redacted] can contact her with any further questions or concernsAn Executive Customer Relations specialist spoke with [redacted] on May 14, 2016, to discuss their billing concerns and apologize for any inconvenience experienced while attempting to resolve this matterThe specialist advised [redacted] that additional usage fees were accrued due to exceeding the data thresholdCustomers are given three (3) courtesy months during which they will not be billed for exceeding their data usage thresholdThe specialist also advised [redacted] that there are no unreturned equipment charges on her account A credit for additional usage was applied to [redacted] ’s account on February 5, 2016, and was reflected on her February billing statementAn additional credit was applied on March 3, 2016, and was reflected on her April billing statementLastly, a credit was applied on April 8, 2016, which will be reflected on her May billing statementNo additional adjustments are warrantedI trust this letter provides your office with the information required in this matterI am providing a copy of this letter for [redacted] ’s reviewSincerely, Customer Security Assurance ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I would like Brandon to look at my account as I was told I would owe nothing for the next month and I still show a Balance of $ Also, when my package was changed the first time without authorization I had the [redacted] package and now I no longer have this I do understand it is a cheaper package, but this is what Comcast offered me for all the problems I have gone through and the numerous hours of my time spent trying to get this resolved I would like to know the following - why I still have a balance when I was told it would be $and if you look at the credits it should be zero - because I should never have paid for a higher priced package to begin with and secondly, why the [redacted] was taken from the package Thank you very much Regards, [redacted] ***

valign="top October 16, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Complaint Department RE: [redacted] [redacted] Hialeah, FL [redacted] Revdex.com File Number: [redacted] Date of Notice: September 28, Dear Sir/Madam: This letter is in response to the above-referenced complaint submitted to the Bureau by ** [redacted] regarding his XFINITY servicesComcast’s records indicate that a credit was applied to [redacted] ’s former account from his previous address The credit brought that account to a zero outstanding balance and the account was closed [redacted] ’s current address is classified as single family dwelling and has a pre-existing Comcast account which remains active In order to create a separate account for [redacted] at his current residence, Comcast needs to receive documentation that he resides in a separate unit with a unique address at that location On September 30, 2015, a Comcast Customer Care representative contacted [redacted] to advise him of the aforementioned information and address any other concernsThe representative left her contact information should [redacted] have any further concerns regarding this matterOn October 4, 2015, a Comcast Customer Security Assurance technician contacted [redacted] regarding his concerns [redacted] stated that he would send the technician the necessary documentation in order to establish new XFINITY services at his current residenceThe technician provided his direct contact information so that [redacted] can contact him with any further questions or concernsAs of October 9, 2015, no documentation has been received from [redacted] I trust this letter provides your office with the information required in this matterPlease contact me directly if you have any questions or require additional informationSincerely, Byron D [redacted] Process Analyst III ###-###-#### Comcast Customer Security Assurance

August 14, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 6, Re: [redacted] [redacted] Ridgefield, CT [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office August 6, in regard to an intermittent service concern I attempted to contact [redacted] several times, using all resources provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, our technicians did diagnose a problem in the area that was resolved on August 14, In order to confirm that [redacted] ’s concerns have been resolved, contact with [redacted] is necessaryI have mailed him a letter with my contact information on August 14, so that he may contact me to discuss his concerns further I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Thomas C [redacted] Executive Customer Relations Western New England Region

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I have only been in that area since the beginning of the year so the fact that some customers in the area were advised is irrelevantAlos, there was no attempt to rectify the situation by no corporate personThat is an untrue statementI was also advised by someone incorporate named "Mary" that she was going to listen to the calls to see if I was informed of the cap at the point which I accepted servicesWell, she never advised on the outcomeI will further contact the FCC to advised of the misleading of comcast to tricking the customers into accepting services in which pertinent informationis not disclosedThis is a way of robbing customers and I will not stop until someone takes accountability and credit my account Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

December 1, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: November 21, Re: [redacted] *** [redacted] *** [redacted] *** Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted] ***, received by our office on November 20, regarding a billing issue I spoke to [redacted] on November 25, 2014; I advised [redacted] that I would apply the credit which she stated would be satisfactoryI apologized for the multiple calls she had to make with no resolution to her issue and the frustration the experience has caused her, I advised this would be communicated to management for training and coaching purposes I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Seth L.Executive Customer Relations Specialist###-###-####

November 20, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: November 8, Re: [redacted] *** [redacted] *** [redacted] *** Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office November 6, in regard to his Comcast account I contacted [redacted] on November 11, to discuss her concerns and apologize for any inconvenience and frustration she may have experienced in attempting to resolve this issueI explained the charges on her account to her satisfactionI advised her that customers receive a set top digital box, adapter and or cable card with their video package however this does not include the digital video recorder (DVR) service which is charged in addition to the set top box chargeI explained she is not charged the full rate of the DVR because the value of the set top box was subtracted from her chargeI did add a free high definition (HD) promotional offer on November 11, to her account for one year ending on November 11, as a goodwill gesture for the inconvenienceI advised her she will see the change to her account on her November 18, billing statementI trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Elaine S [redacted] Comcast Executive Customer Relations

[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by Evan Stein received in our office April 17, regarding a rebate On April 28, 2015, I spoke with [redacted] in regard to his concernsI apologized for the misinformation provided, and any inconvenience experienced in attempting to discuss and resolve this matter Our records confirm [redacted] was incorrectly informed his promotion included a prepaid [redacted] card rebateI spoke to [redacted] on April 28, and explained his Comcast promotional package did not include a rebate offerAs a courtesy, I offered a credit to his Comcast account in the amount of the promised rebate, which [redacted] acceptedThe credit was applied to the account on April 29, and will reflect on the May 6, billing statement I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Tanisha F Executive Customer Relations

March 4, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: February 7, Re: [redacted] PO BOX [redacted] Santa Cruz, CA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, an authorized user of [redacted] ***’s account, received in our office February 7, regarding a billing issue I spoke to [redacted] on March 2, and verified that [redacted] is indeed authorized on [redacted] ***’s accountWe also reviewed the deferred credits previously issued to the account to correct the package and pricing offered at the time of sale with [redacted] *** [redacted] has confirmed that she has no further concerns at this time I apologize for any inconvenience experienced in attempting to resolve the matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Nicholas B Executive Customer Relations Comcast | West Division

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Comcast refuses to comply with Chandras messageUntil COMCAST issues a refund, and drops my early termination fee? This claim should remain open Regards, [redacted]

July 1, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 23, Re: [redacted] [redacted] Cypress, TX [redacted] Dear Sir or Madam, This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On July 5, I spoke to [redacted] and confirmed the service issues were resolved on June 30, when the technician buried the outside cableA credit was applied to the account on July 5, for the Comcast customer guarantee and will appear on the next billing statement issued on July 27, I apologized for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Michael M [redacted] Executive Customer Relations

June 15, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 6, Re: [redacted] ** [redacted] [redacted] Jacksonville, FL [redacted] Dear Sir or Madam: This letter is in response to the complaint filed by [redacted] , which was received by our office June 6, regarding a billing explanation request On June 15, I spoke with [redacted] provided a detailed explanation of the overall bill to include promotional timelines and eligibilityI apologized for the inconvenience experienced while trying to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Diane D Executive Customer Relations

Hello,The information that is listed on the case is not in a Comcast servicable areaWe will of the followingEither the address, the account number or telephone number that is associated with the account in questionPlease have the customer provide this information so we can proceed with handling their requestThank you

June 14, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: June 4, [redacted] Martinez, CA [redacted] Dear Sir or Madam:This letter is in response to the complaint filed by [redacted] , which was received by our office June 8, regarding Early Termination Fees and Disconnection of a Comcast Business Account On June 9, 2016, I spoke with [redacted] and we have made the decision to waive the Early Termination Fees associated with the cancellation of the accountThe business account was disconnected effective May 18, as requested.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,September MExecutive Customer Relations