Comcast Corporation

July 7,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 28,
Re: *** ***
*** *** ** Pittsburgh, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service issue
Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedHowever, I spoke with the account holder on June 28, and discussed their concerns
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darin T*** Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The account that Comcast's representative speaks about, that has been active since and is current, is my father's Comcast accountOf course a refund is not due to Stephen HamiltonThe account that is due a refund is account #*** in the name of *** *** for services at *** *** *** *** **, Yuba City, CA ***My father's account has nothing to do with this complaintAttached is a copy of my last Comcast bill showing that a refund had been issuedThe problem is that I have NEVER received that refund and attempts to collect that refund from Comcast have failed
Regards,
Sheri H***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Another $self install kit charge showed on this month billPlease remove itThe equipment error is not my responsibility.
Regards,
*** ***

July 19, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice:
July 5, 2016*** *** *** *** *** Anderson, IN ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request On July 5, 2016, I spoke with *** *** and provided a detailed explanation of her previous billing statementsOur records reflect on May 19, 2016, *** ***’s payment was declined due to a system error*** *** was advised it may take up to seven days for the system to update and the additional fees applied to her accountI confirmed the payment received on June 30, received the same errorI confirmed all *** ***’s information is correct in the billing system.On July 5, 2016, I applied a credit to *** ***’s account for two non-sufficient funds fees and a late fee receivedThe credit will reflect on the next billing statement dated July 22, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Heather M. Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
This forum has been extremely useful in getting my issues resolved which, under circumstances would have not been so.
Regards,
*** ***

From: *** ***">Date: Fri, Jul 8, at 9:PMSubject: Complaint ID #***To: [email protected]
To whom it may concern:
Comcast corpmade amends with me in terms billing as well as giving me pro-rated credit and a refundI am satisfied with the resolutionPlease close my complaint and mark as resolvedThank you.
Sincerely,
*** ***

September 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: August 27,
Re:
*** * *** *** *** *** Salt Lake City, UT *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, an authorized user on *** ***’s account, received in our office August 27, 2015, in regard to a billing explanation request
I spoke with *** *** on August 28, 2015, and as a good will gesture, I have provided *** *** with new customer pricing, and reviewed the promotional rates and timelines via phone, and provided him with an email outlining the details
Our records indicate that *** *** is now under new customer pricing on a month transitional, non-contractual agreement with a discount for the Preferred Triple Play serviceYear pricing will be billed from August 27, 2015, through August 26, Year pricing will be billed from August 27, 2016, through August 26, 2017, after which time retail rates will applyI have also applied a discount to the XHD DVR and the Blast! Internet upgrade for a period of months starting August 27, 2015, and expiring on August 26, 2016, at which time retail rates will apply*** *** will be billed full monthly rates for two additional XHD cable boxes and a leased Comcast modem
A one-time courtesy credit was issued to offset the fees billed previously for a self-installationThe credit was issued on August 28, 2015, and will appear on the September 23, 2015, billing statement
I have apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

June 7, Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May
27,
*** ***
*** *** ***
Forest Park, IL ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** ***, which was received by our office May 27, regarding a billing explanation request
On June 6, 2016, a Comcast representative spoke with *** *** and provided a detailed explanation of the overall bill to include the current service package and monthly chargesOn May 30, 2016, the account was repackaged into the month contractual XPreferred Triple Play promotionOn May 30, 2018, this promotional rate will transition to the third year rate for an additional monthsAt the conclusion of the promotion, standard retail rates will applyThis offer does not include equipment, taxes, or fees
On May 30, 2016, a credit was applied to the account for the difference in quoted priceAn additional courtesy credit was applied to the account on June 1, The credits will appear on the billing statement dated June 20,
An apology was extended for any inconvenience experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Sarah, at ###-###-####
Regards,
Sara R
Executive Customer Relations

June 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice:
June 28,
*** * ***
*** *** ***
Latrobe, Pa ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ***, regarding service issues
On June 28, 2016, I spoke with *** *** to discuss the above referenced concernOn June 29, 2016, the service issue was resolved by a technician raising the dropI attempted to follow up with *** *** several times to confirm resolutionUnfortunately, my attempts were unsuccessful
I apologize for any frustration or inconvenience experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matter Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Matthew F* Executive Customer Relations

November 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: November 3,
Re: *** ***
*** *** **
Carlsbad, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office November 3, 2015, regarding prerecorded calls to his mobile phone
Our research confirmed that one of Comcast’s authorized vendors attempted to contact *** *** following a disconnection of services in an attempt to recover what we believed to be unreturned equipmentThis was not a sales callWe acknowledge that the equipment was returned, and we have updated our recordsNo further calls will be placed to *** *** regarding the equipmentWe also explained to *** *** that he does not qualify for a refund as he has not been charged any fees for unreturned equipment
In addition, *** ***’s phone number, ###-###-####, was added to the Comcast Do Not Call List on November 14, and, while he may receive a sales call within thirty (30) days of this date, he will receive none after that from or on behalf of Comcast
Further, an apology was extended for any inconvenience this may have caused and the time taken to resolve this concern
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Sarah Eat ###-###-#### Ext***
Regards,
Sara R
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I really don't have a desire to continue going back and forth with Comcast on this matter, but my only request is that the matter be reported and closed based on accurate information *** *** contacted me via e-mail and phone on June 13th in response to my previous rebuttal He is correct that I missed his initial call, however I did respond to both his phone call and e-mail on June 15th and there was no additional attempt by him to contact me in response to my returned call or e-mail As previously communicated in my last rebuttal, the matter to reverse the termination fees was resolved on June 2nd, which came as a result of my 2nd complaint against Comcast, which was due to their Representative's failure to do what he reported to the Revdex.com and me in response to my initial complaint that was filed in November In response to my 2nd complaint, I spoke with MsP*** from Comcast on June 2nd, who contacted me and resolved the complaint to my satisfaction by removing the early termination fee, while also notifying me that there was still a remaining balance due Then the very next day however, a MsA*** contacted me in response to the same complaint that had already been resolved, for which I also returned her call, yet she responded to Revdex.com in a manner which indicates that I had been non-responsive when in fact I had returned her call, but the matter had also been resolved by another representative just the day before Needless to say, I am extremely disappointed and dissatisfied with Comcast as a result of what in my opinion has repeatedly been poor customer service and a lack of integrity Yes I am aware that there is an outstanding balance, however once settled, I would opt to totally forego cable, phone, or internet service if it turned out that Comcast was my only option
Regards,
*** ***

July 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 12,
*** ***
*** *** ***
Savannah, Georgia ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ***, regarding service issues
On July 13, 2016, an email communication was received from *** *** confirming the service issue was resolved on July 12, Company records indicate a line amplifier was replaced at that time resolving the service issue
A credit was issued on July 7, as well as July 10, which was reflected on the July 11, billing statementA credit was also issued on July 16, which will be reflected on the August 11, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James G
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The one area that I dispute is that there was notification sent to me that I needed to update my auto-pay informationThe note that appeared on my bill said that if I had auto-pay configured with my "banking institution" that I would need to update my informationSince I had my auto-pay configured with a credit card I didn't think that I needed to update my information
Besides this small point, I am satisfied with the resolution
Regards,
*** ***

August 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 10,
Re: *** ***
*** *** ***
Missouri City, TX, *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office August 10, referencing a customer service concern
I spoke with *** *** on August 10, and apologized for the inconvenience they had experienced as they attempted to have this concern addressedI provided an explanation to *** *** on the duration of the contract which extends from October 30, through October 30, and the early termination fees attached to the contractIn addition an adjustment was applied to the account, and this adjustment will be reflected on *** ***’s September 1, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael M
Executive Customer Relations

August 29, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice:
August 15, 2016*** ** *** *** ***Nashville, TN ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding credit inquiry On August 15, I spoke with *** *** regarding an unauthorized credit checkSince this conversation, I have made several attempts to contact *** *** using all available contact methodsUnfortunately, my attempts have been unsuccessfulHowever, our records indicate on July 27, a change of service resulted in *** ***’s credit being checked Because *** *** was not informed before the credit inquiry was preformed, we requested the inquiry be removed from their credit report on August 15, It can take up to days from the request date to have the inquiry removedA letter was mailed to *** *** on August 18, and should be received within seven to ten daysI apologized for any inconvenience experienced while attempting to resolve this concernI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ***.Regards,Matthew W.Executive Customer Relations

July 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 18,
*** ***
*** ** *** **
Miami, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding technical difficulties with their service
On July 21, 2016, I spoke with *** *** wherein a service call to address the service issue was refusedWithout cooperation, we are unable to provide a resolutionI applied a credit to *** ***’ account on July 21, due to the service issue that he has experienced for the last two monthsIt will appear on the statement that will be generated on August 10,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ***
Regards,
Richard C
Executive Customer Relations

March 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 10,
Re: *** ***
* *** ***
Apt
***
Owings Mills, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office March 10, referencing a billing adjustment
On March 10, 2016, I spoke with *** *** and an adjustment was applied to the account on March 9, for the Xfinity money back guaranteeAs of March 10, the account has been disconnected and no balance was assessed or owed toward the accountDue to the request to disconnect services within days of being install, all charges were removed from the account and no money is owed at this timeI apologized for any inconvenience this may have caused while attempt to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Colleen B*** Executive Customer Relations

August 29, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: ***
Date of Notice: August 12, 2016*** *** *** ** *** *** Aurora, CO ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a refund On August 17, 2016, I spoke with *** *** and advised the refund was applied to their current account on August 17, and the credit will appear on the billing statement dated September 9, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension ***.Regards,Lindsay H.Executive Customer Relations

April 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 6,
Re:
*** ***
*** *** *** **
Apt # ***
Charleston, SC ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 6, 2016, regarding service related issues
Upon receipt of this complaint, I contacted *** *** on April 13, 2016, and confirmed the service related issues were resolved on April 10, 2016, by replacing defective internal wiringA credit was applied to the account on April 13, 2016, for a service related concernThe credit will appear on the next billing statement, which will be issued on April 24, I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

April 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 20,
Re: *** ***
*** *** *** **
Katy, TX
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office April 14, in regarding a compensation request
I attempted to contact Mr*** several times, using all resources provided from April 15, through April 19, 2016, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, as a onetime courtesy a credit has been applied to the account on April 15, for the self-installation kit Mr*** received on March 29, The credit will reflect on the May 9, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Shantau H
Executive Customer Relations
West Division