Comcast Corporation

March 13, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: *** Date of Notice: March 8,
2015 Re: *** *** *** *** *** **. Glen Allen, VA 23060 Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office March 10, regarding technical difficulties with their internet service. Upon receipt of this complaint, a service call was completed on March 12, Our investigation has proven the slow internet speed related issue is a result of their customer owned modemOur technician has suggested that Mr*** purchase or rent a wireless gateway modem in order to receive faster speeds for serviceBeing that the service issues are due to the customer’s equipment, we are unable to provide compensation for the service issues experiencedHowever, as a courtesy I offered Mr*** a valued customer discount off of his internet only subscriptionThis discount has been applied to the account effective March 13, and will expire in twelve months on March 13, After expiration, standard rates will applyOffering this discount Mr*** has decided to retain service with ComcastI apologized for the inconvenience and frustration experienced in attempting to resolve this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Perry W*** Executive Customer Relations

August 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: 08/02/
*** * ***
** *** ***
Reading, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding property damage
On August 3, I spoke with the account holder and confirmed that the damages were already repaired by a third party vendorA credit was applied to the account on August 5, and August 8, for out of pocket costs that were paid to repair the damageBoth credits will appear on the next billing statement that will be issued on August 28, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### or ***@cable.comcast.com
Regards,
Charlene C
Executive Customer Relations

April 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 11,
Re: *** ***
*** *** *** **
Vero Beach, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 11, in regard to a billing explanation request
I spoke with *** *** on April 12, and provided a detailed explanation of the overall bill to include the payment history and balanceI explained that on February 04, 2016, a payment was processed and applied to the accountAn additional request was made to process a payment on February 07, 2016, as part of a payment arrangement to avoid service interruptionI explained that the payments can be viewed on the February 14, billing statement
On April 12, a courtesy credit was applied to the accountOn April 13, 2016, an additional credit was applied for the unreturned equipment chargesI advised *** *** that the account is disconnected and reflects a zero balance
I apologized for any inconvenience experienced attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Gwendolyn G
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
The problem is fixed as of nowTechnician came yesterday

July 31,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: July 22,
Re: *** ***
*** *** *** ** Washington, DC *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office July 22, referencing billing for services
On July 28, 2015, I spoke with *** *** and I apologized for any inconvenience and frustration he may have experienced in order to get this issue resolvedA credit was applied to the account on July 28, as a courtesyThe adjustment will appear on the next billing statement, which will be issued on August 21,
I explained the services in which he was enrolled, and agreed to enroll him in a promotional special for Performance internet serviceThis special is effective July 28, 2015, expires August 1, 2016, and will appear on the August 21, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brian S*** Comcast Cable Communications, LLC

August 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: August 14,
Re: *** ***
*** *** *** Shreveport, LA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office August 14, regarding service related issues
I spoke with *** *** on August 18, and confirmed the service related issues were resolved on August 15, by a technician resolving the issue with the modemA credit was applied to the account on August 18, for the service issuesThe credit will appear on the next billing statement, which will be issued on September 5, I have apologized for any frustration she may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chris M
Executive Customer Relations

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 17,
Re: *** ***
*** ** *** *** ***
Stuart, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 19, regarding a billing concern
I spoke with *** ***, authorized user, on April 20, and provided a detailed explanation regarding the Xupgrade feeIn assistance to lower *** ***’s monthly charges, a monthly discount was applied for months, effective April 20, and will end October 20, Also, as a one-time courtesy, a credit was applied on April 27, 2016, and the credit will be reflected in the statement dated May 14,
I apologized for any inconvenience that may have been experienced while attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joy R
Executive Customer Relations

On 2/25/a complaint that I filed with the Revdex.com regarding Comcast filing collections against me for equipment that I owned or that was used on another account was considered closed, as the representative from Comcast state that he has closed all collections against me, however on Saturday 5/14/I received yet ANOTHER collections notice form a company called ERC in the amount of for the same issue! At this point I consider these communications harassment and will take legal action against the company should the issue not be resolved immediately! I want the company to cease and desist all communication moving forward

Tell us why here
April 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 06,
Re: ***
***
*** *** **
Tallahassee, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 06, in regard to a billing explanation request
I spoke with *** *** on April 14, and provided a detailed explanation of the overall bill to include promotional timelinesI explained that a loyalty offer was added to the account giving a monthly discount effective January 14, and will end May 07, I explained the monthly rate for the next monthsA credit was applied to the account on April 14, and will be reflected on the May 01, billing statement
I apologized for any inconvenience they may have experienced attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tonica F
Executive Customer Relations

April 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 2,
Re: *** ***
*** *** *** ** Renton, WA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office April 2, in regard a rebate
On April 11, I spoke with *** *** in regard to his concernsWe confirmed there are no records to substantiate *** ***’s claim that he was offered a prepaid card rebateWe verified the account has no coding to reflect this offer and we have no agreementAs a courtesy, a one-time credit was applied to his account on April 11, and will appear on the April 20, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Kip W
Executive Customer Relations

May 21, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: May 08, Re: ***
*** *** *** *** Monroe, WA *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office May 11, in regard to billing concern. I spoke with *** on May 18, and advised him of the downgrade options with his internet only package. He chose not to make any changes at this time. Our records indicate that a 12-month promotion for our Performance Internet was accepted October 13, and standard retail rate will apply beginning October 13, A full billing explanation was provided and it was determined that his compensation request isn’t warranted on his residential account, as all billing is correct. I also explained to *** that business account under the name of *** *** is being handled by our Business Service Escalations teamI apologized for any inconvenience experienced in attempting to have this matter resolved I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Kip W.Executive Customer Relations

June 6, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice:
"white-space:pre"> May 20, 2016Re: *** *** *** *** *** *** *** Apt #*** Philadelphia, PA ***Dear Sir or Madam,This letter is in response to the complaint filed by *** *** ***, received in our office on May 20, in regard to service issues We attempted to contact *** *** several times, using all resources provided, to discuss the above referenced concerns Unfortunately, our attempts were unsuccessful However, our records indicate on May 24, 2016, a new underground line was placed and *** ***’ services were restored As a courtesy, a credit equal to one month’s services was placed on the account on May 24, This credit will appear on the June 6, billing statement.I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-####.Regards,James S*Regulatory Executive Relations

September 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: September 23,
Re: *** ***
** *** **
Mantua, NJ ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, an authorized user on the account of *** *** ***, received in our office September 23, regarding service related issues
I spoke with *** *** on September 24, and confirmed the service related issues were resolved on September 14, by the technician replacing an outside cable line to the residenceA credit was applied to the account on September 24, for service issues and an installation feeThe credit will appear on the next billing statement, which will be issued on October 19, I apologized for any inconvenience and frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Monday through Friday 10:am to 6:pm
Regards,
MsC***
Freedom Region Corporate Office
Executive Customer Relations

Good morning *** ***,
Sorry for the late response due to my frequent travels
I really appreciate the help Revdex.com has provided with filing my Complaint and continuing to follow up. We have made lots of progress and hope to be able to close this dispute shortly
I have been in contact with Comcast by phone and e-mail and they have been very responsive. As the Comcast repstated on her last response, we did speak on October 19th regarding the meeting I had with their Construction Coordinator at my property earlier that day. The Construction Coordinator acknowledge the issue with the underground cable and poe box being located inside my property and has agreed in having it resolved. However, they wanted a little time to get everything organized to get the job done and we agreed on Thanksgiving as the target date
Having said that, I would like to wait till the job is completed to officially close this dispute in case we run into any further problems
Thank you for your time
Regards,
*** ***

May 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 8,
Re: *** ** ***
*** *** *** *
San Leandro, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office May 8, in regard to a billing explanation request
We spoke with *** *** on May 13, and a credit was applied to the account on May 9, to close the account with a zero balanceThe credit bureau have been notified as of May 13, and *** *** will receive a confirmation letter within business daysI apologize for any frustration and inconvenience experienced while attempting to have the matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tanisha F
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was never told I would receive a billing credit on my account, and there never was a bad piece of equipment replaced, and I am still having proble** with my receptionThe picture is still jumping and tileing on the higher channels, and see** almost to happen after five or six o'clock at night, every night
Regards,
*** ***

November 19, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: November 6, 2014 Re:
*** ** *** *** ** *** *** ***. *** *** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office November 7, regarding a dispute concerning an early termination fee On November 8, *** *** was contacted and an explanation concerning their responsibility for any fees, should they decide to terminate services early, has been provided Investigation of *** *** account confirmed the early termination fee was added in error when changing her contract period from years to years. An adjustment was applied to her account on November 6, to reverse the early termination feesThat adjustment will appear on her next billing statement which will be issued on December 1, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### ext: ***. Regards, Rani M***Executive Customer Relations

June 28, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: ***Date of Notice:
June 18, 2016*** ** *** *** ***Holly, MI ***Dear Sir or Madam:This letter is in response to the complaint filed by *** *** ***, which was received by our office June 21, regarding a billing explanation request On June 21, 2016, I spoke with *** ***, an authorized user on *** ***, account to discuss a billing concernA detailed explanation of the previous billing statements was provided*** *** currently subscribes to a Blast Internet promotional offer with a monthly self-service discountThe promotional offer is effective March 14, and will expire on March 27, 2017.On May 14, 2016, the self-service discount was removed from the account, due to *** *** not enrolling in the monthly self-service discount offer onlineThe change of service was reflected on billing statement dated May 14, On May 16, 2016, a credit was applied to *** *** Comcast account for the amount of the discountOn June 17, 2016, *** *** enrolled in self-service auto-payment to receive the monthly discountThe self-service discount was added to the account on June 18, 2016. On June 21, 2016, an additional credit was applied to the account for one month of the discountThe change of service and credit will reflect on the next billing statement dated July 14, 2016. An apology was provided for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Avery H.Executive Customer Care Specialist

May 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 6,
Re: *** ***
*** *** *** ***
Brick, NJ
Dear Sir or Madam,
This letter is in response to the complaint filed by Ms*** *** received in our office on May 6, in regard to a billing explanation request
I spoke with Ms*** on May 9, and provided a detailed explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion endsOn May 9, 2016, a month promotional offer for the HD Preferred Plus triple play was added to the accountThe first year rate is effective May 9, until May 8, The rate will increase at the second year of the promotional offer effective May 9, and will expire on May 8, The promotional rate does not include equipment, taxes or feesAfter the promotional rate ends, standard retail rates will apply
I apologized for any inconvenience experienced in attempting to have this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Elaine S***
Comcast Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Comcast has not actually addressed my concerns about their business practices or their treatment of me as a customer.
Regards,
*** ***