Comcast Corporation

October 28, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: October 03, 2014 Re: *** *** *** *** *** *** ** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** and *** *** received in our office on October 3, regarding Comcast service I spoke with *** *** on October 23, to discuss her concernsI reviewed previous billing statements from April to present with *** *** and explained the current balanceThe billing is accurateI apologized for any inconvenience or frustration she may have experience while resolving this complaint I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards, Laura H.Comcast Executive Customer Relations

August 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 22,
*** ***
*** ** *** ***
Philadelphia, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ***, regarding property damage
On August 5, 2016, our office spoke with *** *** and confirmed a technician went to the home to review the damage, and subsequent to our investigation her concerns were forwarded to our insurance provider for review*** *** was provided with contact information for the insurance provider as well as her claim numberI apologize for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Latoya P***
Comcast Executive Customer Relations

May 26, 2015 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: May 19, Re: ***
*** *** *** *** *** Theodore, AL *** Dear Sir or Madam, This letter is in response to the complaint filed by *** ***, received in our office May 19, in regards to Comcast billing. A Comcast representative spoke to *** *** on May 26, to apologize for any inconvenience or frustration she may have experienced while addressing this matter Upon receipt of this complaint a review was made of the account at *** *** *** *** Mobile, AL we were able to confirm the customer information for the account did not match *** ***’s personal informationOn May 27, our collections department removed the debt from *** ***’s informationWe emailed a copy of the correction from the associated collections agency on May 27, *** ***’s credit report will reflect the correction in approximately business days I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Laura H.Executive Customer Relations

May 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 18,
Re: *** ***
*** *** **
Sterling Heights, MI ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office May 18, referencing a refund
A Comcast representative spoke with *** *** on May 19, and the refund check will be mailed within 7-business daysWe advised that the equipment was updated to customer own equipment on September 4, A credit was applied to the account on May 19, for the unreturned equipment feeAn apology was extended for the inconvenience experience while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Heather M., at ###-###-####
Regards,
Rhonda T
Executive Customer Relations Specialist

May 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 10,
Re: *** ***
*** *** ***
*** ***
Wallington, NJ ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 10, 2016, in regard to early termination fees
On May 11, 2016, I spoke with *** *** and confirmed our records reflect the agreement was not accepted, and the contractual code was inadvertently not removed from the account resulting in the early termination fee (ETF) being applied to the accountA credit was applied to the account on May 11, waiving the ETF chargeThe credit will appear on the billing statement dated May 16,
Additionally, a refund check is being processed reimbursing the over-payment received and applied to the accountThe refund should arrive within fourteen days, on or before by May 31, I will follow up with *** *** on this date to confirm receipt of the refund checkI apologized for the inconvenience experienced attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James S*** Regulatory Executive Relations

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 17,
Re: *** ***
*** ** *** *** ***
Stuart, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 19, regarding a billing concern
I spoke with *** ***, authorized user, on April 20, and provided a detailed explanation regarding the Xupgrade feeIn assistance to lower *** ***’s monthly charges, a monthly discount was applied for months, effective April 20, and will end October 20, Also, as a one-time courtesy, a credit was applied on April 27, 2016, and the credit will be reflected in the statement dated May 14,
I apologized for any inconvenience that may have been experienced while attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joy R
Executive Customer Relations

April 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 14,
Re: *** ***
*** *** *** ***
Apt ***
Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 14, in regards to early termination fees
On April 16, 2016, a Comcast representative communicated with *** *** via emailAfter review of the account, we have waived the early termination fees associated with the cancellation of the accountA credit was applied to the account on April 15, for the early termination feesAn additional credit was placed onto the account on April 16, for the service issuesI confirmed that equipment was removed from the account as of April 16, With the credits applied, there is no balance owed on the accountWe apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Rashea at ###-###-####
Regards,
Sara R
Executive Customer Relations

July 12, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of
Notice: June 29, 2016*** *** *** ** Apt*** San Francisco, CA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a refund On July 5, 2016, I spoke with *** *** and advised her that the refund check was mailed on July 1, I informed *** *** that after her service was disconnected on May 31, 2016, the refund process can take up to weeks from the date of the disconnection to receive her refund*** ***’s request for additional compensation is not justified and therefore is denied. I apologized to *** *** for any inconveniences experienced while trying to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext*** Regards,Liz V. Comcast | Executive Customer Relations

June 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 22,
Re: *** ***
*** *** *** ***
Woodstock, GA ***
Dear Sir or Madam:
I am writing in response to the above-referenced inquiry submitted to your office by *** *** regarding a prepaid rebate card promotional offerComcast strives to provide outstanding customer service and I appreciate this matter being brought to my attention
On June 3, 2016, I contacted *** *** and advised her that there is nothing in our records to substantiate the claim that she was offered a prepaid rebate cardI confirmed that her account has no coding to reflect such an offer nor was there any other agreement on fileFurthermore, *** *** was not charged for any installation costs and therefore no credit will be issued
I trust this letter provides your office with the information required in this matterI am providing a copy of this letter to *** *** so that we can be contacted with any further questions or concerns
Regards,
Pamela P
Executive Customer Relations

August 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 24,
Re: *** ***
*** *** *** **
Huntsville, AL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office August 24, in regards to adding additional services
I spoke with *** *** on August 27, and a twelve month promotional rate for Sports Entertainment Package has been applied to the account effective August 27, At the conclusion of the promotion, standard retail rates will applyI apologized for any frustration experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chris M
Executive Customer Relations

June 26,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 17,
Re: *** ***
*** *** *** *** ***
Houston, TX
Dear Sir or Madam,
This letter is in response to the complaint filed by Ms*** *** received in our office June 17, regarding a collection notice received
On June 23, 2015, Ms*** was informed there is no balance due on the account, the credit agencies have been notified as of June 23, and a confirmation letter from the collection agency will be sent within business daysI apologized for any frustration and inconvenience experienced while attempting to have this issue addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Monday through Friday from 8:a.mto 4:p.m
Regards,
Tanisha F
Executive Customer Relations

October 30, 2014 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: ***Date of Notice: October 23, 2014 Re:
*** * *** *** *** ** *** * *** *** *** Dear Sir or Madam, This letter is in response to the complaint filed by *** *** ***, received in our office October 23, in regard to his Comcast billing concerns. I contacted *** *** on October 24, to discuss his concerns and apologize for any inconvenience and frustration he may have experienced in attempting to resolve this issueI reviewed *** ***’s account and billing statements with him and advised him an incorrect rate code was placed on his account causing him to be overchargedI advised him the incorrect charge was removed on August 26, and a partial pro-rated credit was applied to his account at that timeI advised him another partial credit was applied to his account on October 3, I applied a credit to his account on October 24, for the balance of what he was overcharged and for his inconvenienceI also canceled his disconnection order per his request and advised him that since he was not being disconnected he would not receive a refund and the credit balance would cover his current billing statementI confirmed his satisfaction with this resolutionI advised him that he will see the credit I applied on his next billing statement he will receive on or by November 18, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Elaine S*Comcast Executive Customer Relations

December 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice:
December 16,
Re: *** ***
*** *** ***, Unit ***
Silver Spring, MD *** Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office December 16, regarding an early termination fee
On December 16, I spoke with *** *** and advised we were able to waive the early termination feeA credit was applied to the account on December 16, for the early termination feeSince the account is disconnected, this credit will not appear on a billing statement
I apologized for any inconvenience and frustration he may have experienced in attempting to resolve this issueAs a result of the credit, the account was removed from our collections process on December 16,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brian S***
Comcast Cable Communications, LLC

November 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: November 7,
*** ***
*** * *** Street
Philadelphia, PA
Dear Sir or Madam:
This letter is in response to the above-referenced complaint and rebuttal filed by Mr*** ***Please be advised that we already addressed Mr***’s concern in our previous letter to your office, dated October 12, 2016, and his rebuttal raises no additional issues on which we can provide assistance
On November 10, 2016, I contacted Mr*** to address his rebate concernMr*** did not complete acceptance of the agreement required to receive the prepaid cardComcast’s records indicate Mr*** accepted a promotion offer for the Starter Triple Play service for months, effective June 4, 2016, through June 3, 2018; however, this package did not include a prepaid card in the amount referenced in his complaint
A Comcast representative advised Mr*** that in order to receive that amount, he would have to subscribe to a qualifying HD Triple Play bundleAs a courtesy, a prepaid card in a smaller amount was delivered to Mr*** on September 30, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 8:30AM- 5PM Monday through Friday
Regards,
Latoya P***
Executive Customer Relations

May 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: *** ***
*** *** ***
Pittsburgh, PA ***
Case Number: ***
Date of Notice: May 4,
To the Bureau:
This letter is in response to the above-referenced complaint submitted to the Bureau by *** *** regarding XFINITY by Comcast serviceComcast strives to provide outstanding customer service and I appreciate you bringing this matter to my attention
I spoke with *** *** on May 4, and provided an explanation of the eligibility requirements to receive the rebate on the mailer he received which are stated on the mailer*** *** did not sign up for service with a qualifying High Definition Triple Play in order to receive the rebateI attempted several times to follow up with *** *** to discuss his optionsHowever, my attempts were unsuccessfulIn order to address any remaining concerns he may have, contact with *** *** is necessaryI trust this letter provides your office with the information required in this matterI am providing a copy of this letter to *** *** in order to discuss any additional questions or concerns
Sincerely,
Jeremy C*** ###-###-####

May 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 28,
Re: *** * ***
*** *** ***
Kennesaw, GA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 28, in regard to a billing explanation request
I communicated with *** *** via email on May 11, and provided a detailed explanation of the overall bill to include the current service package and promotional time lines*** *** was issued a promotion for the XStarter Double Play bundle on March 28, and was quoted an invalid rateThe promotion is effective for two year with a two year contact, till March 28, The promotion price does not include equipment rental, fees, or taxes
On May 4, 2016, I issued a one-time credit and a year reoccurring credit for the difference in pricingThe reoccurring credit will be effective till Match 25, The credits will first appear on the next billing statement dated May 25,
I apologized for any inconvenience or frustration experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Patrick H
Executive Customer Relations

November 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: November 2,
Re: *** ***
*** *** *** Swartz Creek, Michigan ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** *** ***, received in our office November 2, regarding a billing concern
A Comcast representative corresponded via electronic mail with *** *** on November 9, and discussed the above referenced concern*** ***’s Comcast account reflects as disconnected with a stop bill date of October 27, The Comcast equipment reflects as returned and removed from the account on October 28, In an effort to reach a satisfactory resolution, on November 9, a credit was applied to *** ***’s Comcast account for the early termination fee she receivedThis left the account disconnected with a credit balance remainingThe credit balance will be returned to *** *** in the form of a refund check*** *** was advised the refund check will be received within 6-weeksAn apology was provided to *** *** for any inconvenience experienced while attempting to further discuss this matterWe will follow up with *** *** to ensure the refund is received successfully
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Terri at ###-###-####
Regards,
Brad L*** Executive Customer Care Specialist

June 18, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: ***
Date of Notice: May 31, *** * *** *** ***West Palm Beach, FL ***Dear Sir or Madam:This letter is in response to the complaint filed by *** *** ** ***, which was received by our office May 31, regarding service issues On June 14, 2016, I spoke with *** *** and confirmed the service issues were resolved by the business phone number being transferred successfully to the residential address on June 14, I explained that the account is on a month promotional rate for the phone services effective June 14, through December 14, At the conclusion of the promotion, retail rates will apply I apologized for any inconvenience experienced in attempting to resolve this matter. I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Seth LExecutive Customer Relations

June 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 27,
Re: *** ***
*** *** ***
Paducah, Kentucky ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 27, regarding service related issues
A Comcast representative spoke with *** *** on May 27, and confirmed the service related issues were resolved on May 27, 2016, by a technician plugging in a customer owned amplifier that was unplugged from the power source
Our records reflect on May 26, 2016, a credit was applied to the account for the service interruptionsOn May 27, 2016, an additional credit was applied to the account for service interruptions and a service appointment feeThe credit will reflect on the next billing statement, which will be dated June 14, An apology was provided for any inconvenience experienced in attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my associate Avery at ###-###-####
Regards,
Brad L*** Executive Customer Care Specialist

January 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 4,
Re: *** ***
*** *** ***
Woodlyn, PA***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** on behalf of Iris Silva, received in our office on January 6, regarding his mother’s account
I contacted *** *** who is authorized on *** ***’s account on January 6, to discuss his concerns and apologize for any inconvenience and frustration he may have experienced in attempting to resolve this issue
Upon careful review of his mother’s account I confirmed he was given a promotional offer on December 5, that would reduce the monthly rate for one year ending on December 4,
However since the equipment on his account and the fees increased as of January 1, the monthly rate increasedI provided him with a complete explanation of the rates, promotional offers and the monthly statementI explained that additional equipment the customer rents is not included in the promotional offer and I regret we are not able to reduce the equipment rates and or fees on the account to reduce the monthly amount
I applied a credit to the account on January 6, for the difference in the monthly rates for the year and for his inconvenienceI advised him the credit will be reflected on the next billing statement dated January 22,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Elaine S*** Comcast Executive Customer Relations