Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. A sales associate met with the customer and she is considering upgrading to hardwood flooring. The local office is working with her on the cost of the upgrade.

We appreciate the customer contacting us regarding their concerns.  We are unable to move pedestal sinks, a licensed plumber must do so. For customer satisfaction and goodwill, we have offered to remorse the customer for this expense. The customer has accepted our offer and advised they will...

schedule the plumber for the week after Thanksgiving.

We appreciate the customer contacting us regarding their concerns.
 
The General Manager has spoken with the customer and as requested, a full refund has been offered to the customer in exchange for a signed agreement, allowing the customer to keep the installed carpet to do with as they...

like.  We apologize for any inconvenience this matter may have caused.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have spoken with the customer and offered to replace the
affected area at no cost to the customer. The customer accepted this offer, and
the replacement will be scheduled at his convenience. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:Although I understand what the business is saying, that is not what was explained to me by the sales person.  Also, I was never emailed ANY terms about my financing so that statement is not true.  I only received information AFTER my floors were installed when I received my first statement from [redacted].  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for payment. We thank the customer for their feedback.

The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed.  Reimbursements can take up to three weeks to be received.

We appreciate the customer contacting us regarding her concerns. We have reached an agreement with the customer, and we are currently waiting on paperwork. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacted us with their concerns.The local office reached the customer by telephone, but the customer refused to speak to anyone in the office.The Office of the President has left a message for the customer to return their call.

We appreciate the customer contacting us regarding their concerns. We have agreed to upgrade the padding for a nominal fee and service is scheduled for June 2, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We are a full service flooring provider, our pricing is all inclusive and unfortunately we are not able to break it out line by line as the customer is requesting. The local office has contacted the customer and scheduled for...

service for Friday October 21, 2016.

Inspection and service is scheduled for Thursday, August 10th.

The local office has called the telephone number on the Revdex.com complaint, but the phone rings without an option to leave a message. They have reached out by email to schedule.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 24, 2015. We have also offered a partial discount. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
Additional materials were ordered and the installation was completed on July 6th. We apologize for any inconvenience this matter caused.

Initial Business Response /* (1000, 5, 2015/10/02) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to offer a replacement at a discounted cost, but we have not yet been able to speak with him. We look forward to...

hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have discussed with the customer and have requested proof of professional cleaning so the review may move forward.