Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet is fully under warranty. The local office has left several messages without reply in an attempt to schedule service.

Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.

The agreed upon refund was processed to the customer’s finance account on June 1st. We appreciate the customer contacting us regarding their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The work was completed on April 15th and they did a great job.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I believe some compensation is in...

order.  I had to take 2 days off work so that Empire could fix the problem they created which took 2 months to fix!  The number of hours I spent calling, leaving messages and emailing all to fall on deaf ears. The lack of communication and poor customer service should be worth something.  We spent a lot of money and to be treated the way we were treated is preposterous! Furthermore, no apologies were given. All around the worst company I have had to deal with.  You should be ashamed of yourselves.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and informed them the shutters have been ordered with a ship date from the manufacturer of May, 12, 2016. Once order has been received we will contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 17, 2017. We thank the customer for their feedback and we look forward to working with the customer on future home improvement projects.

The local office has attempted to reach the customer by telephone and email without reply. We would like to schedule an inspection of at the customer’s earliest convenience and review pictures of the damage claim.

Complaint: [redacted]
I am rejecting this response because:they claim I didnt clean new carpeting every year thats riduculous I goggled how long a carpet should last and the answer is 10 YEARS a cleaning company told me emoire gave me defective carpet I want the 1 room and stairs done they want to charge me 1,400.00 to replace thats unexceptable also I looked up all the complaints on empire there are thousands how can the Revdex.com stand behind a company that does this to trusting customers 
Sincerely,
Michael [redacted]

We appreciate the customer contacting us regarding their concerns. The contract was executed as written with the blinds ordered. We have provided a price to replace with the requested blinds.

Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the carpet on the stairs as a customer courtesy, with a signed agreement. The customer accepted this offer. We appreciate...

the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading their agreement they want me to release and discharge them of any further guarantees on the carpet. This carpet came with a guarantee and I will not give this up. I purchased the carpet because of the guarantee and now they want to do away with it? They can fix the carpet that is worn out but I will not sign a release that will null and void their guarantee.
Final Business Response /* (4000, 20, 2015/10/14) */
We have been in contact with the customer and offered a partial refund for the stair portion of the order in lieu of the offered replacement. The customer has agreed, and we are forwarding the Agreement for the customer's review. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 22, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I receive the check I will close out the complaint. I am totally being ripped off with what they are paying me, however, I am not in the best of health and can't keep fighting with them.

We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...

check. We appreciate the customer's feedback.

Service has been scheduled for Friday, January 19th. We thank the customer for their patience.

We appreciate the customer’s patience. We have been advised by the vendor that the product is ready for shipment and we should have no later than early next week. Once the product has arrived we will contact the customer to schedule at their earliest convenience.

We appreciate the customer contacting us regarding their concerns. The flooring was purchased in 2015, the customer recently contacted us regarding the flooring separating. We inspected the installed floor for a nominal fee on August 3rd.  Per our review, the flooring appears have been damaged...

by topical moisture. This type of damage is not covered by warranty and we offered to replace the floor at a discounted cost to the customer.

We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...

for the estimate for review.

I admitted to one spot...

being from my dog urinating and another from there food bowl. Both of which are NOT the spots for which I am requesting the floor to be replaced. I specifically told the I Spector about those spots because I wanted to be open and honest with him but again, there are 10 plus other location for which have not received any water/urine damage. Also, when sold the product, the salesman came to our house knowing we had dogs, a kid on the way, wanted the flooring in our kitchen and bathroom, but continued to sell the product anyways. After spending the amount of money we did, I would have hoped for better quality flooring or to be recommended a different type that would be suitable in these areas. I am concerned for the future IF water were to splash outside of the tub or sink during bath time when are child is here.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Heather [redacted]

Complaint: [redacted]
I...

am rejecting this response because:Empire has not accepted responsibility for the water damage that occurred to my computer during the original bathroom floor installation.   I have asked on numerous occasions for information relative to the emergency service call I placed regarding the water leaking into my basement from the toilet.   Their employee, Shelby, visited my home, took pictures of the leaking toilet, retrieved the correct product and fixed the leak.    I have contacted several plumbers regarding this type of incorrect installation of a wax ring and they indicated that the water can leak straight down without spreading around the base of the toilet and damaging the surrounding floor.The final installation of my bathroom floor, including installation of a new subfloor where the floor panels were incorrectly installed and water from the shower damaged the floor was replaced and new floor was installed.   At that time, the floor surrounding the toilet did not need to be replaced.I am concerned that my installation may have not been completed correctly as my contact at Empire Corporate claims there is no way the floor could not have been damaged around the toilet.I am requesting the detailed information regarding the emergency call, replacement of the failed wax ring and the pictures associated with this replacement.I have submitted replacement costs of my computer from MicroCenter here in Kansas City and they have denied my claim. In addition, I am requesting an additional one year extend warranty on my flooring material and installation as the final completion did not occur until one year after the initial installation.I am not confident that my flooring has been correctly installed as Empire has not been forthcoming with any information relative to the original installation and emergency call placed regarding the failed wax toilet ring. Regards.Terri [redacted]  
Sincerely,
Terri [redacted]