Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Service has been scheduled for Friday, November 10th.

The local office has reached out to the customer to discuss replacement of the flooring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
R [redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. No current issues with the floor. After the 3rd install & many personal hours invested, I believe we are done with this experience. 
Sincerely,
[redacted]

Per our previous reply, we price-matched a competing quote and provided an additional $100 courtesy credit. No further adjustments or refunds were promised. We appreciate the customer’s feedback.

Complaint: [redacted]
I am rejecting this response because: I am still waiting to hear back from the company regarding...

a refund/compensation. It took this company over 6 months to resolve my issue from the first time I filed a complaint. They hired a company that did not lay the floor correctly, which I provided pictures of. An inspector also came out to look at the floor to determine what needed to be done. While my floor has finally been repaired it took months of back and forth not to mention the scheduled appointments that were cancelled on the day of. Companies showing up with the incorrect flooring and one trying to convince me to just replace it. Compensation, is needed in this case. And with all things considered I believe 50% of the entire order is fair. Ideally I would like a full refund, but I am sure they would fight me tooth and nail for another 6 months. I just want this whole ordeal to be over with. 
Sincerely,
Lisana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service began on June 20, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...

the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...

pictures of the concern, however they have not been received.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887539, and find that this resolution is satisfactory to me.
Sincerely,
Emily [redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. No deposit was left, so no refund is due. We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Yes they installed it after I already Lost a Complete Day of Work, in addition to paying my staff for them missing a day, and finding...

additional Childcare for my children. I personally lost over $1,200 for missing the day. I know to a Big Company like Empire that is small peanuts but to me and my family that is huge. The problem is not just the scheduling ordeal. Its the run around leading to the install as well. The No communication from Empire to Customer. This matter will not be resolved until I am either compensated for my time lost or have one of my other rooms completed at no charge. I planned on doing another 3 Rooms with Empire.  I have already looked at about 50 complaints between [redacted] and [redacted] after this whole ordeal about Empire and I am sure I can gather enough for a Class Action Against Empire for Unfair Business Practices. 
Sincerely,
Herbert [redacted]

We appreciate the customer contacting us regarding their concerns.All installations are warrantied for one (1) year from date of installation. As this order is well out of warranty, the local office has contacted the customer and offered to service at a reduced cost to the customer.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and they are seeking quotes from external contractors to conduct repairs on the damaged base boards. The customer has agreed to submit the quotes to Empire for review.  We appreciate the customer’s...

feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customer. Replacement was completed on September 28th. We thank the customer for their feedback.