Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and agreed to an independent inspection of the installed carpet at no cost to the customer. The inspection service will contact the customer directly to schedule.

We have scheduled with the customer to inspect the installed carpet and replace the tack-strips and re-stretch carpet.

We appreciate the customer contacting us regarding their concerns.   Service was completed as agreed with the building manager observing the service.   We thank the customer for their feedback on their order.

Complaint: [redacted]
I am rejecting this response...

because:The floor was finally finished on February 20th as we were told but again they showed up with a supposed manager named Ruth and were going to do the job. Then they asked if we had the moldings and my wife who took another half day off explained that we did not we only were left with the 1 piece for the end of the stair. They then told her they would be back soon to do the job they had to get the other pieces Ruth said they would be back around 5 my wife said that was fine as she had to go into work. At 11.30am I received a call from the installer and he asks me where is your wife I want to come back and finish. I explained to him that he was supposed to be there at 5.00 5.30. So after some phone calls back and forth with my wife they showed up at 5.30 to finish. The installers were very good and neat but the problem I still have is who is compensating us for the circus they put us through November till now? There should be some type of goodwill gesture for the constant no showing and us taking days off from work. The whole process was not handled correctly at all and I believe some goodwill is in order as I stated before we are repeat customers. Empire should stand up and take responsibility and do the right thing. I await to hear from you on this matter.Thank you!! 
Sincerely,
[redacted]

We have come to an agreement to re-install the carpets today. It is now 11am and no one has arrived to install the carpets. I am a flight attendant and my schedule is very hectic. I have put the 21st of October and the morning of the 22nd October aside. I loose 600.00 dollars in compensation. It is impossible to contact anyone at empire today. I have been on hold for more than 20 min. I have emailed but to no avail. At this point I will now want a refund and will go with another carpet company.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, refunded their credit card, and charged the balance to their financing account as requested. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as they follow through with the agreed upon work.
Sincerely,
[redacted]

We offered to complete the installation, but it required additional removal of pre-existing flooring the customer declined the service. Per our previous reply, we have canceled the order and issued a full refund to the original method of payment.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] & [redacted]

We appreciate the customer contacting us regarding their concerns. Replacement was completed as agreed and we’ve spoken with the customer who confirmed their satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.While this product is out of stock, we were able to locate material to offer for this customer paid repair. The product has been shipped to the local office & we are scheduling a mutually convenient time to complete the repairs....

We thank the customer for their feedback regarding their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lori [redacted]

We appreciate the customer contacting us regarding their concerns. Upon take up of the old flooring, possible asbestos tile was discovered. We are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if needed. We were advised by the customer...

that they moved forward with the flooring installation with another vendor. We look forward to working with the customer on future home improvement projects.

The local office has reached out to the customer and offered an accommodation for the damages. If there are additional damages we welcome the customer to provide supporting pictures and quotes for repair. The carpet was previously replaced as a courtesy with an upgraded material.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for November 21, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter

Revdex.com: we have not been able to get in...

touch with anyone regarding the schedule of installment of replacement. The offer to replace rug is acceptable but having difficulty with getting some one on the phone.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting use regarding their concerns.
 
The installation has been completed for all areas. We apologize for delay or inconvenience.