Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have agreed to replace the flooring at no cost with signed agreement. We are scheduled to meet with the customer so they may select the style for replacement.

We appreciate the customer contacting us regarding their concerns. Service was completed on April 7th. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The agreed upon adjustment to the customer’s finance account was completed on March 14, 2017.

We appreciate the customer contacting us regarding their concerns. The customer has forwarded the receipt for the damaged chairs and reimbursement is in process. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.
 
For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customer. The customer has scheduled for August 30th for the replacement.

Complaint: [redacted]
I am withholding accepting the response by the business. It is correct that I have been contacted, and...

the business has promised to reimburse for cleaning the damaged carpets. However the carpets have not been cleaned yet (i have scheduled a cleaning when I return from an overseas trip), and the company has not actually reimbursed me for that cost. Given the performance of the company in the past, I'll wait to have their behavior back up their promises. Still, The final product is of a sub-professional quality and I asked for monetary relief as a result of that. I have not included the amount of time it has taken and the hours lost of my work time (loss of income) due to non-performance - no-shows - caused by the company. I have suggested that a certain amount of the contract price be returned. 
I will inform the Revdex.com if/when the carpet cleaning is complete, assuming that the damage is resolved, and the company has indeed reimbursed us for that cost. 
Sincerely,
[redacted]

The local office spoke to the customer on Wednesday March 22nd. The manufacturer has approved the customer’s claim for a replacement tub. Labor is not included and the customer will need to hire another contractor to install the new tub. We regret we do not offer any such services, and the labor warranty has been lapsed for years.

Complaint: [redacted]
I am rejecting...

this response because: The original install was October 27, 2015, it is now December 16 and the repairs are still not finished. During the first attempt from Empire to repair the mistakes made during the original install, they sent workers when no one was home to let them in. After that failed, we rescheduled the repair work and they sent out the wrong materials for the job. We asked them to repair the trim, transitions, and flooring in the spots that weren't installed correctly. They only sent new quarter round. We then had to call back twice to try and reschedule the repair work. Empire was not helpful or cooperative when we told them what still needed repaired. They sent out an inspector to assess the amount of repairs needed to be done. The inspector told us that there was enough problems with the install that replacing all the flooring would be necessary. After rescheduling the repair work for December 12, 2015 we had hope it would get done. Diana [redacted] was who we rescheduled with but she failed to let the installers know about the work order, so when Saturday December 12th arrived, no one came to our house. We then contacted someone at Empire that same day and they said they forgot to put it on the schedule for the installers to come out. So after many attempts to get this flooring finished we are tired of being lied to by Empire. Every time we call to speak with someone to resolve this issue and get this repair work finished they fail to deliver on their promises. We feel they do not respect our business or care about finishing our flooring at this point. You can see why we are rejecting their response to our complaint. We are very disappointed in the actions of Empire in attempts to finish our flooring. We have only been requesting that they deliver the product we were promised from the beginning. At this point in the process, we would like to have our floor completely replaced or our money refunded.  
Sincerely,
Brandon [redacted]

We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...

hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:I did receive my requested refund for the 5 times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor.  The removed the incorrectly done tile on the 9th and replaced it on the 10th. However, they have agreed to come back to replace one tile piece that is still not set correctly. and they did damage the paint on my bathroom door (took off aboun 2 inches of paint,while trying to clean off grout material they got on the door). The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it.  We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong.
Sincerely,
[redacted]

For customer satisfaction and goodwill, we have agreed to an additional credit to the customer’s order. We appreciate their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and was able to resolve the matter amicably. We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me. However I'm still upset that it took 3 months to get the floor fixed and myself wasting 3 days of staying home all day on appointments made by Empire only to have nobody show up and not compensate me for my time. This has been the worst customer service that I have ever dealt with in my life time. I hope these comments get some heads rolling to improve their customer service. 
Sincerely,
Gary [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once we receive the inspection report, we will follow up with the customer to discuss the results...

and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will not be using them in the future. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:yes they were willing to...

replace the padding but the price I was given on the phone was 50 dollars less than then what they demanded when they got to the door today....AND they still wouldn't help move the 5 pieces of furniture back into the room.... instead they stood there while my 4 year old dragged the pieces around. After adding up all these payments I could have gotten better quality carpeting and padding by a more local carpet store so for anyone reading this the "DEALS" are not Deals.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.