Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon.  We will also complete the carpet installation after the vinyl flooring...

has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: It's a lie. They didn't refund...

me still, and it is still an issue on my credit card. No one there is helpful and they have had 8 different people call me to let me know they wont do anything for me. I can't believe I have been dealing with these thieves for more than 4 months now that I don't have any resolve yet. I never even did any business with them!!!
Sincerely,
[redacted]

The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted] ext. [redacted].

We appreciate the customer contacting us regarding their concerns. Replacement was completed on September 25th under warranty at no cost to the customer. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all issues have been resolved. We thank the customer for their feedback on their experience.

We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We received the signed agreement from the customer, and the refund has been processed back to her financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
I was told by floor mgr. [redacted] that I would be getting a $100 refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already scheduled twice with this company requiring me to...

take time off work.  Neither time did anyone from the company show up on the day scheduled.  I cannot take anymore time from work for this to risk both my job as well as the cost of taking time off. This company needs to find another solution at this time.  I did try to work with the company to reschedule and unfortunately they failed twice to follow through on their side of the agreement. 
Sincerely,
Karen [redacted]

Revdex.com:If Empire comes through with what they have stated and can complete this project this would be great, I have had many more instances since the claim I filed and need Empire to commit to what they tell me they are going to do.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Linda [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has reviewed and scheduled service for Saturday, May 20th.

We thank the customer for their feedback and regret that the customer feels this way. There is no policy of a specific refund as the customer describes. We would be happy to discount the order for customer satisfaction and goodwill and left a message for the customer asking if he would like to reinstate the order.

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, 2016. We appreciate...

the customer’s feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/09/30) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and advised that the refund check for her cancelled order was sent via FedEx. We also provided the customer with the tracking number. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.

Service was completed as agreed. We thank the customer for the feedback.

We appreciate the customer contacting us regarding their concerns. The refund was processed to the customer’s credit card used for payment on May 18, 2017. We thank the customer for their feedback.

Thank you for contacting us regarding your concerns.   Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement.   We appreciate your...

feedback regarding your order.

The local office spoke with the customer and the agreed upon refund has been processed.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. The customer informed us that the deposit payment was stopped, as such no refund is due. We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Theresa [redacted]