Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 27, 2016. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

All refunds have been issued as agreed. Please allow 7-10 business days to process through the banking system.

We appreciate the customer contacting us with their concerns.
 
The customer requested to cancel the order. We have refunded the full amount of the deposit payment back to the credit card. We apologize for any inconvenience this caused.

We appreciate the customer contacting us regarding their concerns. We have ordered the needed trim/stair materials; they should be in the local office shortly. The local office will contact the customer directly to schedule service.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we are scheduled to go out with a new flange on October 24, 2015, and remove and reset the toilet. The customer is aware that if there are additional concerns, we will address at that time. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and was able to reach an amicable resolution to the matter. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:They keep playing this run around game.  I did have the cleaning done. They do not want to honor the warranty. They are criminals.  A monopoly in the flooring business.  
Sincerely,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already notified the business at-issue. The work has been benn completed to my satisfaction.
Sincerely,
Ellen [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon an accommodation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and we will have another contractor provide a comparison estimate. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on May 18, 2017. Further the agreed upon discount for not completing take-up was processed prior to the customer’s finance account being charged. We thank the customer for their feedback.

We appreciate the customer’s feedback regarding their experience. Unfortunately, we do not have an installer who can install shutters. We have offered to reimburse the customer for installation and also further discounted the order for the inconvenience.

We appreciate the customer contacting us regarding their concerns. Laminate flooring is scratch resistant, but not scratch-proof.  We have attempted to reach the customer several times to quote for service, but the customer has not returned our calls.

The agreed upon refund has been processed to the customer’s finance account. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund was processed to the customer’s finance account on November 22nd. We thank the customer for their feedback.

Complaint: [redacted]
I...

am rejecting this response because:
there were 4 missed installs. nobody offered me a discount. after the second missed install,which by the way you have to remove all furniture from the room for every install appointment, I asked for a discount and received $100.00 off. after the 4th unsuccessful install I asked for $200.00 off. they told me they would get back to me but never did. after posting my story on this Revdex.com site , I got a call from corporate. I was told that $200.00 was too much of a discount off a $670.00 order. their policy is $50.00 off for a missed install. I then informed corporate that there was 4 missed installs and $50.00 per missed install is $200.00, which was their policy. I was told that they would look into it and get back to me.I stated that if they wouldn't give me the $200.00 discount that I deserved according to their own policy, that the complaint would remain with the Revdex.com. I did not receive a call back. my order was cancelled, and they feel as though it has been resolved. 4 missed installs, 3 days out of work, 3 times moving furniture in and out of a bedroom because I got an install confirmation call each morning of each of the schedualled installs,and all I have to show for it as a cancelled order.this was not resolved, the complaint remains, and I will never do business with empire again!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dawn [redacted]