Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer about the necessary repairs, and we will be
scheduling an inspection to determine what needs to be done. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
We have to reschedule the re-installation. I will be calling empire tomorrow (11/18/2015) to set up the rescheduled date. On Nov 2 it was raining so hard that the installer and I agreed that it would be impossible to do the install that day. The installer was very polite and considerate. I hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install. 
Mildred [redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We regret any inconvenience this matter caused. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: I received a call from [redacted] - [redacted] regarding this compliant. I called her back and left her a msg indicating that I would like to speak with her however I work so please leave me a few times she is available on my voicemail.She did call back - however did not provide any times and just asked me to return her call. I did again, and again, asked her to leave some times she is available so I can be free and never heard back. I called again and left another message and still no response.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Inspection determined site related damage to the vinyl flooring. Such damage is not covered by warranty and we offered to replace the kitchen for a nominal fee. When the customer balked at the replacement price, we agreed to...

replace at no cost in exchange for a signed agreement. The local office has been attempting to reach the customer by telephone since June 2nd without a return call.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and issued an accommodation to the customer. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on Friday January 27th. We have agreed to a Promissory Note for the term the customer selected. The Note has been forwarded to the customer for review and signature.

We appreciate the customer contacting us regarding their concerns. The repairs were completed to the customer’s satisfaction. We apologize for the inconvenience. We look forward to working with the customer on future home improvement projects and thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.  On Aug. 9 an Empire Today installer/representative came to my apartment and removed the damaged window blind for repair.  When the window blind is in fact repaired so that it again functions, and is reinstalled without charge, I will consider the matter completely resolved. 
Sincerely,
[redacted]

We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and replacement is scheduled for Saturday, July 29th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We will replace the cove base per the customer’s request at a date convenient to the customer. We will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the...

original installation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.  We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the flooring.  The certified inspector has been completed and is currently under review to...

determine if the failure is manufacturer related. Empire has spoken to the customer and informed them a final conclusion to the inspection will be available next week and a manufacturer claim will be filed, if applicable, at that time. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:Elena, with the Denver area Empire Today has been wonderful through this process. I would like to personally thank her for the...

follow up, and the follow through. I look forward to the new carpet next week! :) 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill.

We appreciate the customer contacting us regarding their concerns. In December 2016, we offered to take the customer’s payments in-house at no interest charge for the discounted amount, which was previously charged to the customer’s [redacted] financing account. The customer refused our in-house...

payment option and advised she preferred to stay with the payment plan through [redacted].

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and is fully replacing the installed flooring. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled their order and refunding the deposit payment in full. We look forward to working with the customer on future home improvement projects.

Service was begun today, Wednesday April 5, 2017.