Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because: I received a response from Empire Carpet on July 7th, the day following this complaint. I was told they would be ordering this carpet and would call me within a couple days to let me know when it would be arriving. I have called and left 2 messages with [redacted] over the past 2 weeks with no response. It has been 20 days since I have heard from this company. This is unacceptable. This is the same situation we dealt with before and it took an entire year to get our carpet replaced.
Sincerely,
[redacted]

We...

have been in contact with the customer via email and offered
options for replacement with either the same product or a different style. The
customer has requested a full refund, and we have advised her that we are
reviewing her request and will follow up with her. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.

We have made several attempts over the past few days to speak directly with the consumer.  We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and come to a resolution regarding the damage to the wall base. Further, the carpet has been approved for replacement per inspection.

The local office serviced on Thursday May 4th. They are scheduled to return on Tuesday May 9th to complete repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us with their concerns. Service has been completed as agreed and the customer also confirmed receipt of the payment for damages.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled for January 14, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 After the install of the new floor everything appears in order, however this was the case during the first install. As the adhesive cures and the floor settles that is when Ill know for sure that I am either satisfied with the install or will have to contact Empire again for repairs. As of this moment, the day of install everything looks good. 
Sincerely,
[redacted]

We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
Vanessa [redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed flooring and agreed to repair the transitions to the carpeted areas of the home.

We appreciate the customer’s
feedback. While we believe the flooring can be repaired, for customer
satisfaction, we will fully replace with the same style of flooring under warranty at
no cost to the customer. The upgraded laminate flooring the
customer selected is the most costly laminate flooring we carry.  We can
upgrade the flooring to this laminate with the customer paying a reduced cost
for the upgraded material, $2,800, in exchange for a signed Agreement.Regardless of the flooring option
selected, we recommend window treatments or
adding a UV filtering film, which is readily available at home stores, to protect the new
flooring from direct sunlight. No hard surface product is warrantied for heat
coming from direct sunlight.

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a partial refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to discount the open balance with a signed agreement. The customer accepted this offer, returned the agreement, and made the remaining payment as agreed.  We thank the customer for...

their feedback and understand this matter is resolved.

We appreciate the customer contacting us regarding their concerns.   Service to the installed carpet was completed on August 22nd at no cost to the customer. We thank the customer for their feedback regarding their service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nyree S. [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has scheduled replacement under warranty at no additional cost for Saturday April 15, 2017.

The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.