Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.   The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of...

$5065.00.

Complaint:...

[redacted]
I am rejecting this response because: The order WAS NOT scheduled for November 23rd.  It was RESCHEDULED for November 23rd when Empire failed to come thru on what we paid for.  We paid to have laminate and carpet installed on the 19th of November.  Our moving truck was to arrive on the 20th.  We paid $4,000 to have the installation on Saturday the 19th, before the moving truck, so we could properly move in.  We were never told the laminate and carpet contractors would be separate. Furthermore, we were never contacted about the carpet contractor pulling out of the job for Saturday.  It wasn't until we called Empire that they told us what was happening.  This was after we confirmed with them the day and week prior.  The customer service was less than helpful.  They were continuously flip.  When I got in touch with the business (before the Revdex.com), they continued to say there was nothing they could do.  This is unacceptable.  We expect more than just $200 as compensation. They failed on their end.  We want more money back.
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

(The consumer indicated he/she DID NOT accept the...

response from the business.)
I accept the refund due me but I am not satisfied with their business methods or resolution. If someone had made an effort to call and sincerely apologize that would have helped. Not once did anyone even offer an apology for having put me in a precarious position with the salesman. Then to have the charge kept on my account for days over the agreed upon and allowed maximum is unethical and bad business.

Service was completed on December 6th. The local office has spoken with the customer and confirmed their satisfaction. We thank them for their feedback.

The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today.
We appreciate the customer working with us to resolve this amicably.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and an inspection is scheduled for January 12, 2016. Once the inspection is completed, we will follow up with the customer to schedule the repairs. We appreciate the customer’s feedback and look...

forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount for customer satisfaction. The customer accepted this offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The inspection results have revealed an area of the installation the must be repaired under the installation warranty. We have spoken with the customer and agreed to repair the luxury vinyl plank under the installation warranty at no cost to the customer. The material has been ordered.  The repair will be scheduled at the customer's convenience once material has been received. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office was able to reach an amicable resolution with the customer. We appreciate their feedback.

We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because: Nobody has contacted me via phone, email or us mail and offered any type refund of any amount. I have not heard anything from Empired at all or since they sent a salesman to my house to get me to agree to some carpet being installed. Again I asked for a refund and as they agreed to replace monies spent to clean carpet. That’s been a year ago that corporate offered to reimburse for expendured .  Nobody has contacted ed me since November from what I remember.  And exact date I’d have to look up. I’m sure they have my contact information. 
Sincerely,
William [redacted]

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer regarding the damages, and she will be
obtaining estimates for repairs and sending them to us to review for
reimbursement. We appreciate the customer’s feedback and look forward to
amicably...

resolving this matter.

Complaint: 11640792
I am rejecting this response because: I have received nothing...

from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem.  So far everyone that I have talked to has told me a different way this should have been handled.  This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]

Complaint: [redacted]
I am rejecting this response because: I received a call from...

[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Installation was completed on December 2, 2017. We thank the customer for their feedback.

The local office spoke with the customer on Thursday Nov 3rd and have reached an agreement to resolve the matter amicably.

We regret the customer feels we have broken their trust. We have offered replacement, or a partial refund in lieu of replacement. We believe these offers are fair and reasonable.

We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...

the credit application.