Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.
 
As requested, we canceled the customer’s order and refunded the deposit payment of $50.00 in full. The refund check was sent to the customer by Fedex on July 8, 2016.  We look forward to working with the customer on...

future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet was installed in June 2014. Per our review, the customer did not maintain the carpet per the manufacturing guidelines for professional cleaning. We have offered to work with the customer on the cost of...

replacement.

Complaint: [redacted]
I am rejecting this response because: They have not given us a reasonable offer. They put my kids health at risk because they could not do there job right the first time. They lied saying they try to get a hold of us. They have lied and said they try to give us a reasonable offer. Now not only have they put this off for months and not return our calls and have repeatally done no calls and no shows there carpet on my stairs is starting to fall apart. I'm sick of this. We have asked them 500.00 back and to redo all carpet right, we have been fighting this for over 3 months now. Our furniture is ruined. Our carpet is horrible, they need to fix what they screwed up and give us our money back. They have the worst customer service, the worst intallers, and they lie through there teeth. So we are rejecting this because they are all lies.
Sincerely,
[redacted]

Service was completed on Saturday, October 14th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation and any inconvenience that
occurred as a result. We have spoken with the customer, and the installation is
scheduled to be completed on November 14, 2015. Additionally, we offered...

a
partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 19, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The Office of the President contacted the customer and was able to reach an amicable resolution to this matter. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.
 
All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesy. We apologize for any inconvenience.

The local office spoke to the customer on March 2nd. The customer’s carpet was installed in 2014; as such it is outside the one (1) year labor warranty. Further, the customer advises they have never had the carpet professionally cleaned. This is needed to keep the manufacturer’s warranty...

active. For customer satisfaction and goodwill, we have agreed to stretch the customer’s carpet one time at no cost. The customer has scheduled for Saturday March 18th.

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer and rescheduled the installation for July 13th. Installation was completed as agreed. We apologize for the inconvenience this matter caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lyndsay [redacted]

We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me.
Sincerely,
Cynthia [redacted]  i hired an exterminator and we are giving it two weeks to see if problem resolves  that said we will decide if an additional treatment is required if bugs still remain. But the corporate office of Empire Today has been very accommodating in handling this problem.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled inspection for Wednesday, January 24th.

Repairs were completed on December 27th and we have also issued a refund for the inconvenience. We appreciate the customer’s feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns.   We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19th. We appreciate the customer’s feedback regarding their order and service.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for December 23, 2015. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...

customer's feedback and look forward to amicably resolving this matter.