Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The refund has been issued to the customer’s credit card. We appreciate the customer’s feedback.

Service was completed as agreed on March 1, 2017. We appreciate the customer's feedback.

We appreciate the customer contacting us regarding their concerns. The local office has left several messages to schedule inspection of the installed carpet without reply. We look forward to speaking with the customer and scheduling a mutually convenient time to schedule the review.

We appreciate the customer’s feedback regarding the installation in 2007. The recent inspection report states is not an installation nor manufacturing defect, rather are the site conditions causing the issue. The customer is welcome to have their own independent, certified inspection and the report would be reviewed for any warranty defects.

We have spoken with the customer and offered to complete the
repairs at no cost. The repairs are scheduled for November 17, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.

The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in 6 weeks.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment by check. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and agreed to replace the carpet with another style. The office has left messages for the customer to schedule the service.

We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
 I am rejecting this response because they did not do work under warranty,they finally finished the work that they were paid in full for after I turned them in to Revdex.com, they [redacted] my name on a document,I had to force them to do the job correct. 4 months later.
Sincerely,
Sherry [redacted]

We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation.  We offer...

no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.

We appreciate the customer contacting us regarding their concerns. The flooring has been installed as agreed and the market is reaching out to the customer to schedule installation of the baseboards.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.

The local office contacted the customer and was asked to reschedule the date of service as they are on vacation. We are happy to schedule at the customer’s earliest convenience.

Complaint: [redacted]
I am rejecting this response because:This is what was promised and not delivered before making my complaint to the Revdex.com.  I have not been able to talk to managers, nor have the people I have spoken with addressed all of my concerns.  Most recently I was told that I would receive a call back confirming the adjustments.
Sincerely,
Ian [redacted]

Revdex.com:They worked with me to get a Saturday appointment so I did not have to take another day off of work. The installers they...

sent were very professional and explained to me what was causing the issues and what my options were. Floor turned out great and the noise was eliminated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]