Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because:  I don't believe they will actually show up on the 13th based upon their past lack of appearances.  I will resolve the complaint once they complete the repairs.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.

We recently internally inspected the installed flooring. The flooring is in severely poor condition due excessive moisture damage.  The flooring was installed in January 2005, nearly 18 years ago; nothing observed in the review would be covered by warranty. The customer needs to have a remediation company remove and clean the home. We do not offer such services.

Revdex.com:Thank you for assisting me.  I have accepted the option 2 of a $350.00 credit.  This case can be closed.  Thanks, Denise

Complaint: [redacted]
I am rejecting this response...

because:  they have no idea of customer service.  I had these floors installed in November and they didn't finish the job correctly.  Came out several times and didn't fix it.  Didn't even order the correct materials to finish the job.  Actually received a phone call from Empire on Monday offering me a discount on my next job with them.  Asked them why I would ever hire them again or recommend them?????????
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The refund has been processed to the customer’s credit card as agreed.We thank the customer for working with us to resolve this matter amicably.

We appreciate the customer
contacting us regarding her concerns. We regret any confusion or
miscommunication that occurred regarding the order. Per the customer’s request,
the orders have been cancelled and refund issued. We have spoken with the
customer and offered to work with her to complete...

the installation, and she
will contact us if she chooses to reinstate the order. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because: They still owe us for replacing the floor that was defective. They are the ones that came out and told us the floor was damaged or defective and needed to be replaced. I was told by [redacted] that they were going going to issue us a refund after the install was completed. He said and in his words, " They needed to finish the replacement flooring first because the work order needed to be closed out before they could issue the refund." He also said that he would stop out the next week with the check to make sure we were happy with the new flooring. That never happened. There was always a reason he couldn't make it, then he changed his answer to say they were not going to pay us because his boss said they weren't going to do it because we called them, Empire, back out because of some new damage to the floor. that is true , but that does not change the fact that the floor was defective, by there own omission. There was not flood and I never said that. The damaged floor was only about 50 square feet, but they said it all needed to be replaced. They upgraded the floor on their own. I never asked for an upgrade. They did it because all the flooring they had in stock was defective and they said, the salesman said they would upgrade it. That also has no bearing on this as they said they would without being asked. This is going on to long and needs to resolved and the only way to do that is for them to pay us. I will not give up.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The service was completed as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We are replacing the master bedroom carpet at no cost under warranty.

Complaint: [redacted]
I am rejecting this response because: It seems like customer personal information protocols are lacking with the company and a sales associate was able to take my personal information with him when leaving the company and use it for business other than originally intended
Sincerely,
Antonio [redacted]

We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.

We regret the missed appointment and any inconvenience that occurred as a result. We have spoken with the customer, and the service is scheduled for January 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. As the initial refund check was lost, we have reissued: Check #719552 was sent Monday May 22, 2017 by [redacted]...

[redacted]. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
We have contacted the customer regarding the issues and repairs under warranty, at no cost to the customer, are scheduled for August 2, 2016.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
 
We have agreed to fully replace the carpet originally installed in 2012 at a greatly discounted cost. The install is currently in progress as scheduled.

Complaint:...

[redacted]
I am rejecting this response because:  we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]