Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the installation for August 22, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The customer has been contacted an service is scheduled for Tuesday, February 6th.

Complaint: [redacted]
I am...

rejecting this response because: they have said they fixed it  which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what. 
Sincerely,
Zillur [redacted]

We have been in contact with the customer regarding the results of the third party inspection, and we have offered a replacement. The customer accepted this offer, and the replacement is scheduled for October 23, 2015.

We appreciate the customer contacting us regarding her concerns. We have adjusted the order to reflect the correct product and agreed to a price with the customer. The product is currently on order.  We will contact the customer and schedule the installation at their convenience once the...

product arrives. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service has been completed as agreed. We regret any inconvenience this caused the customer; we thank them for their feedback.

The local office contacted the customer by email to schedule repairs to the installed carpet. We would be happy to schedule at the customer's earliest convenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Darlene [redacted]

Initial Business Response /* (1000, 10, 2015/10/12) */
We appreciate the customer contacting us regarding his concerns. The refund for the [redacted]'s cancelled order was processed back to his credit card on September 11, 2015. We have left the customer a message to verify that he has received the...

refund. We appreciate the [redacted]'s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Installation was completed on November 16th. We regret any inconvenience the matter caused the customer. We thank you for your feedback.

Service is scheduled for Saturday, March 18th.

We appreciate the customer contacting us regarding their concerns. As the customer stated, installation arrival time is between 8am and 6pm. The day of installation we try and call every customer with a better estimated time of arrival. We regret that the customer was inconvenienced. The agreed...

upon discount was processed to the customer’s account before the COD payment was processed.

We apologize for missing the scheduled sales appointment. The local office has been attempting to contact the customer by telephone to re-schedule but has not received a response.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday, October 7th. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:it does not address the issues and THEY STILL OWE ME OVER $100 IN CREDIT. THEY DO NOT RESPOND TO MY INQUIRIES ABOUT THAT
Sincerely,
Len [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and have resolved the issue amicably. We thank the customer for their feedback.

The local office has scheduled service with the customer for Saturday March 4th.

We appreciate the customer contacting us regarding their concerns. The customer chose not to move forward with an order with us, and advised they have purchased from another company. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer, and the replacement has been completed. A furniture repair company will be addressing the damages on December 29, 2015. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

We were able to reach an agreement to resolve the matter amicably.