Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding her concerns.
We regret the delays in completing the installation, and any inconvenience that
occurred as a result. The installation is scheduled to be completed on November
12, 2015. We appreciate the customer’s feedback and look forward to...

amicably
resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again.
Sincerely,
[redacted]

The local office contacted the customer and was able to resolve the matter amicably. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. 3rd party inspection found no install or manufacturing defects. The local office has reached out to the customer to provide a copy of the inspectors report.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
recommended that he contact a professional cleaning company, and we will
reimburse him for the cost. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the replacement is scheduled for May 05, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreement. We are currently waiting on the agreement and will schedule the removal once received.

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted] , and find your Informal Mediation services are necessary.
Regards,
[redacted]

We appreciate the customer contacting us regarding her concerns.
Per the customer’s request, her order has been cancelled. We have spoken with
the customer and advised that the refund has been processed, and it will be
issued back to her credit card. We appreciate the customer’s feedback.

Complaint: [redacted]
I am rejecting this response because:It took 4 attempts for the...

installation o be completed. I lost 4 days of pay prior to this last date. I  was told that compensation for the inconvenience would occurr. No return calls have been made. Poor customer service and poor satisfaction from this customer. I  only got results when the Revdex.com send the complaint against the company. Where is the refund I was told about. I had to pay full price because, the invoice from Empire was never changed. The installer would ot comply with anything other than the written contract. 1 week prior to the holiday season thetefore I was forced to pay. I had 7 guest sleeping ver.
Sincerely,
Norma [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday September 10th. We thank the customer for their feedback.

For customer satisfaction, we are refunding a portion of the service fee. We appreciate the customer's feedback and look forward to amicably resolving this matter.

The local office mailed the warranty and inspection documents on August 1, 2017.  All of our warranty information and care information is online at our website. We have scheduled for Saturday August 5th for service.

Service is scheduled for Saturday, September 10th. We appreciate the customer’s patience.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on March 6th and discounted the order for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jon [redacted]

We appreciate the customer contacting us regarding their concerns. We are reviewing the charge slip the customer signed for the promotional financing and working with [redacted] regarding the customer’s concerns.

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on June 27, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1st. We would be happy to replace the bedroom carpet and under layment (padding) at the customer’s earliest convenience.