Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 13, 2016. We appreciate the customer’s feedback and consider this matter resolved.

The local office discussed with the customer by telephone and was able to reach an amicable resolution to the matter. We appreciate the customer’s feedback regarding their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Monica [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ralph [redacted]

Services were completed on March 13, 2017.We appreciate the customer providing feedback on their experience.

We appreciate the customer contacting us regarding their concerns. Service was completed on Monday June 12, 2017. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We do not know what the outcome of the inspection was as the business did not share his findings with us nor  did they respond to my request for a copy.  We will purchase a dehumidifier, though we know this is not the cause of the problem.  Once we do so we will contact the business so they could repair subfloor and replace all the hardwood flooring.Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
We reviewed the customer’s concerns and believe them to be site related damage; such damage is not covered by warranty. The customer disagrees with our assessment, as such we have requested a 3rd party, independent...

inspection of the installed flooring.

Complaint: [redacted]
I...

am rejecting this response because: I feel Empire has not made enough of an attempt to clean the grout off of the tiles, and I have many different colors of grout sue to  prior attempts by original installer to clean, unsuccessfully.  New grout done with tiles that were replaced, with the repair, is correct color, but is much darker than all  other areas, which vary from white to many different shades of tan and brown. I have sent many photos of current condition of floor to Installment Manager.
Sincerely,
[redacted]

We thank the customer for their feedback. The local office has contacted the customer and inspection is scheduled for July 25th.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Tuesday, April 4, 2017.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. As no deposit was left, no refund is due.  We hope to work with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...

as agreed.

We appreciate the customer
contacting us regarding his concerns. The installation was completed on
November 11, 2015. We have spoken with the customer, and we are waiting for the
carpet for the stairs to be bound. We appreciate the customer’s feedback and
look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairs. We thank the customer for their feedback regarding their order.

Complaint: [redacted]
I am rejecting this response because:  The packet containing a very detailed complaint along with photographs will be transmitted within the next seven days.  Upon acknowledgement of receipt, I will consider closing this complaint as it is becoming painfully obvious that regardless of how dedicated the staff may be, restitution for out of pocket expense is all I can expect to receive.  All other deficiencies will simply be ignored.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, 2017. We thank the customer for their feedback on their experience.