Classic Painting & Decorating, Inc.

We appreciate the customer contacting us with their concerns.   We have reimbursed the customer for repairs that were made at the customer’s expense.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 1, 2016. We thank the customer for taking the time to provide feedback on their order.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer.  The correct vinyl flooring was installed per contract and there are no manufacturing or installation related defects in the floor.  We have offered the customer for customer satisfaction...

and good will a monetary accommodation or full replacement to a different product at a discounted cost to the customer. The customer has declined our offer, but agreed to call us back. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and confirmed that the repairs have been
completed to his satisfaction. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:I was notified by the company that they would be submitting a claim on my behalf with the manufacturer.  I believe this is the appropriate response.  
Sincerely,
Kimberly [redacted]

Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on May 4, 2017, under warranty and at no cost to the customer. Additionally, we discounted the order by >20% for customer satisfaction and goodwill. We look forward to working with the customer on future home...

improvement projects.

Per the customer’s request, we canceled the order and refunded the full deposit to the credit card that was used for payment. We appreciate the customer’s feedback and hope to work with then in the future.

We appreciate the customer contacting us regarding their concerns. We have offered the customer replacement at no additional cost in exchange for a signed agreement, or service. The customer agreed to service, but refused to allow the installers to address the floor demanding a full refund. The...

offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsider. We look forward to a positive response to our offers.

We appreciate the customer contacting us regarding their concerns. The local office inspected and found the floor to be well installed. There is a small spot of glue needing to be cleaned, and we are also putting the customer’s stove back in place. The customer’s doors were cut short, and we have...

requested quotes for replacement.

We appreciate the customer’s feedback and look forward to reviewing the offered information.

We appreciate the customer contacting us regarding their concerns. Services were completed on Saturday, May 6th. We thank the customer for their feedback.

We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-today. Feel we will come to an agreement after all protocols have been acted on.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and service is scheduled for Tuesday December 13th. We apologize for the inconvenience.

We appreciate the customer contacting us with their concerns.
 
Per discussions with the customer, the cost for take-up of the old flooring was removed from the order.

We appreciate the customer contacting us regarding their concerns.The refund was processed as agreed on March 31, 2017.We thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled repairs for August 21st.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...

this matter.

Complaint:...

[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]