Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation and will review receipts to possible reimbursement for damages. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We would be happy to send a more material for repair, and replace the damaged areas and relay the non-damaged material. The local office has reached out to the customer to schedule.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kathleen [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for December 2, 2017.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a replacement. We met with the
customer on October 29, 2015, and she selected a new style. The replacement is
scheduled to be completed on November 9, 2015. We appreciate the...

customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.

Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We completed a full replacement under warranty. We thank the customer for their feedback.

Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance.  We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns.
 
Service was completed on July 20th. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request.   We appreciate the customer’s feedback and look...

forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We conducted an inspection on February 17, 2016. We have spoken with the customer and advised that his product is no longer available. However, we are currently attempting to locate and order the product, and we advised the customer of...

the cost of repairs if we are able to obtain the product. We will continue to keep the customer updated on this process. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:  it has not been 8 months...

between the install of the two different colors.  It was only 2 months apart from when the initial install occurred and when the follow up installer patched the repairs with the second color of grout, thus creating the issue.  We reported it then and provided pictures but were told by the company to give it 6 months and call back if the colors still didn't match.  We waited the 6 months and provided new pictures showing that it was still very obvious that there were 2 different colors of grout.   It was two different colors months ago when we first reported it right after the the repairs were done with the wrong color and it remains two different colors.  We have pictures from both time periods to verify this.
Sincerely,
Chris [redacted]

We thank the customer for their feedback. Service is scheduled for today, Friday, February 23, 2018.

No work was completed and per the customer's request have canceled the orders and issued a full refund.

(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to thank Revdex.com for its service. Without Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problems. Since March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint.
However, on 10/6/15 Empire did contact me in regards to reinstalling the hardwood floors. On 10/14/15, a subcontractor came to the house to make the repairs. However, after they started to remove the planks, they stopped, due to high moisture level and mold. The self leveling agent that was poured into the bedrooms was not cured when the second installation was completed. The mold is left exposed and in the mean time my family is camping out in the living room.
The mold could have been prevented if they complied with the inspector's recommendation back in March. This company put me and my family's health at risk due to negligence on their part. This whole process has caused me so much stress, anxiety, and has left me emotionally distraught. I told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditions. No customer should ever have to go through this torture. As of this day Empire has not scheduled a return date. [redacted]

We have spoken to the customer with regard to the stair replacement; the risers would be the same material and color of the flooring.

Complaint:...

[redacted]
I am rejecting this response because:Simply giving back my deposit, which was my own money, does not make up for the time and money I lost that day of not working. I am a hairstylist. In the middle of my busy season, I moved around my appointments to accommodate Empire to come out to install my floors. I work hard to be able to provide for my family. There was no communication from the company, therefore I missed out onmaking $300 plus that day. If the company had communicated with me at the beginning of the day to inform me that my original installer had not shown up for Work that day, I could of moved my schedule around to accommodate a different day. Simply telling me that my deposit has been refunded and I had cancelled my order, is not fixing the issue at hand. I received HORRIBLE customer service from EVERYONE I talked to that day, excluding one woman, who was extremely nice. I work extremely hard for my customers and I expect, from a big corporation, to do the same with their customers. I do not think empire realizes the magnitude of how inappropriate the employees actually treated me. I have worked hard to rebuild my credit and to be approved for new flooring was a big deal for me. This is unacceptable and empire needs to hold their employees accountable for the inappropriate behavior that they have displayed. I have told every person of my experience that I have come in contact with and your company will not be used by them in the future. This whole situation was handled poorly and it still is being handled poorly. 
Sincerely,
Jennifer [redacted]

We appreciate the customer contacting us regarding his concerns.
We have been in contact with the customer, and the repairs were completed on
November 4, 2015. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have reached out to the customer and left a message to discuss reimbursement for the cost of the window. We look forward to hearing back from the customer and amicably resolving this matter.