Classic Painting & Decorating, Inc.

Receipts for cleaning were received on October 20th and have been forwarded for review for claims under warranty.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.

The credit has been processed to the customer’s credit card as agreed; please allow 5-7 business days to be completed through the system.

We appreciate the customer contacting us regarding their concerns. The local office has been working with the customer with regard to the carpet claim. Unfortunately we do not have the cleaning information in order to file a claim. As an alternative we have offered replacement at a greatly...

discounted rate for customer satisfaction and goodwill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
Service was completed under warranty at no cost to the customer on May 18, 2016. The customer signed off that the repairs were satisfactory.
 
We appreciate the customer’s feedback regarding their order.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:Wood inserts were successfully repaired by a carpenter as scheduled on Friday, September 29th. A further appointment will be necessary to replace the carpet in the affected area.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the 5 months that I was charged for financingin the months that they fell to change the interest rate. 
Sincerely,
Julia [redacted]

It is our understanding that all issues were resolved with service on October 31st.   We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.

We appreciate the customer contacting us regarding their concerns. The customer has been contacted by the local office to schedule replacement.

We appreciate the customer contacting us regarding their concerns. Carpet was installed in February 2016 and we provide a one (1) year labor warranty on all installations. The customer contacted us in July 2017 regarding service to the carpet. We advised there is a fee for out of warranty services....

The customer refused to allow service even after we reduced the cost to the customer. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/08/14) */
We appreciate the customers contacting us regarding her concerns. We regret the issues that occurred with the customer's installation experience, and any inconvenience that occurred as a result. We have spoken with the customer and confirmed...

that the orders have been cancelled. We appreciate the customer's feedback.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What happened with EMPIRE TODAY that EVERYTHING was so screwed up! I want to know who dropped the ball at every step of their process, from writing up the order, setting up the appointments and bringing the wrong materials( wrong carpet, mouldings and no subfloor material). Nobody at this company had a clue to what was taking place. Horrible communications and planning. No managers work on Saturday????? WHY? How do your installers and customers get help on Saturday????
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Empire HAS NOT addressed any of are questions. They keep replying with a generic statement. They have NOT spoken to us in regards to why they screwed up so bad, I had a call from amy to check if we got the $500 refund.
I cant seem to get any answers about why the sales person, customer service, managers, supplyers ect. dropped the ball on EVERYTHING!
This is the same garbage information they gave during the painful couple days we tried to deal with empire.
Revdex.com PLEASE dont make me accept this hollow response. At least tell me you will do SOMETHING otherwise it shows me you too accept garbage respopnses.
Its so sad that our country accepts this as normal, its ok we screwed someone else and we will be allowed to continue operating this way.
How about they pay me for the 2 days I spent waiting for them, and calling them, and putting up with them.
A very disappointed [redacted] U.S.A.F
Final Business Response /* (4000, 13, 2015/09/02) */
The customer's order has been cancelled, and the deposit has been refunded. We regret that we were not able to complete the installation. We can offer the customer discounted pricing if she chooses to purchase from us in the future, but we are not able to give her a monetary accommodation, as she has not purchased from us. We appreciate the customer's feedback and look forward to reaching an amicable resolution.

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...

to
amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have filed a claim with the manufacturer and will replace the carpet under warranty at no cost to the customer.

Complaint: [redacted]
I am rejecting this response because:  The sample provided to replace my original order was NOT COMPARABLE to the Alpine Chapel sample that I originally ordered.  I did receive my $150 deposit refund but this cannot compare to the amount of aggravation and irritation that I had to endure by dealing with an incompetent company such as Empire Today!  Thank you to the Revdex.com for your help in getting my deposit back.
Sincerely,
[redacted]

Inspection determined that the damages were post-installation and as such not covered by warranty. We provided a fair and reasonable offer to resolve this matter. We are hopeful the customer will reconsider.

We appreciate the customer contacting us regarding their concerns. Installation was competed on May 20, 2017. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The refund has been executed as agreed.We thank the customer for their feedback.